Metro Garage Door Co

OUR GARAGE DOOR OPENER BROKE ON A FRIDAY MORNING, LEAVING US UNABLE TO GET OUR CARS OUT OF THE GARAGE. WHEN I CALLED THE MANUFACTURER'S REPAIR SERVICE, THEY WANTED US TO WAIT SIX DAYS FOR SOMEONE TO COME AND LOOK AT IT! I THEN CALLED METRO, AND THEY SCHEDULED A VISIT FOR THAT VERY AFTERNOON. THE DOOR WAS REPAIRED BY 2:45 PM! METROS RESPONSIVENESS AND PROFESSIONALISM WERE FANTASTIC.

I AM HAPPY WITH THE WAY BRAD FIXED THE PROBLEM AND THE OVERALL SERVICE I RECEIVED. I AM HOPING THAT THE PROBLEM IS FINALLY FIXED. KEEPING MY FINGERS CROSSED....

I CALLED METRO GARAGE BECAUSE I HAD A BROKEN SPRING. THE REPAIRMEN THEY SENT WERE BOTH VERY COURTEOUS, ONE WAS A TRAINEE WHICH MADE ME A LITTLE NERVOUS, BUT THE TRAINER DOUBLE CHECKED EVERY THING AND THEN SOME. (WEIRD NOISES, GREASING THE CHAIN, MAKING SURE THE DOOR DIDN''T GO UP TOO FAR ETC.) I WOULD DEFINITELY CALL THEM AGAIN.

BRAD INSTALLED A NEW OPENER AND KEYPAD ON OUR GARAGE DOOR SO THAT WE HAD THE SAFETY STOP FEATURE ON OUR DOOR. METRO GARAGE WAS QUICK TO SCHEDULE OUR JOB AND THE WORK WAS WELL DONE.

I CALLED FOR AN APPOINTMENT AND THEIR SERVICEMAN WAS ALREADY IN THE AREA. HE CAME ABOUT AN HOUR LATER, WELL WITHIN THE TIME PROMISED. HE OFFERED OPTIONS ON REPAIRING OR REPLACING DOOR SEAL, AND TOLD ME HOW TO DO DOOR LUBRICATION MYSELF.

I WOULD DEFINITELY HIRE THIS COMPANY AGAIN. I FELT VERY CONFIDENT THAT I WAS GETTING EXCELLENT SERVICE.

QUICK RESPONSE, HONORED COUPON AND DID NOT TRY TO SELL EXTRA. MADE SUGGESTIONS OF THINGS THAT I COULD DO MYSELF. VERY SATISFIED WITH THEIR WORK.

GAVE ESTIMATE OVER THE PHONE. HAD TO LATER REVISE UPWARDS DUE TO LOW CLEARANCE. PERFORMED WORK ON DETACHED GARAGE WHILE I WAS AT WORK SO I NEVER SAW THEM. GOOD JOB OF CLEANING UP.

WE HAD A BADLY FRAYED CABLE THAT KEPT FALLING OFF ITS WHEEL. I CALLED METRO GARAGE AND THEY HAD A REPRESENTATIVE AT THE HOUSE WITHIN THE HOUR. BRYAN (THE TECHNICIAN) WAS COURTEOUS AND EFFICIENT. HE HAD THE JOB COMPLETED IN LITTLE OVER AN HOUR. I WOULD DEFINITELY USE METRO AGAIN FOR FUTURE NEEDS.

METRO WAS ABLE TO SEND SOMEONE OUT THE VERY NEXT DAY AND THE TECHNICIAN FIXED IT IN AN HOUR OR SO. ITS BEEN SEVERAL WEEKS AND IS WORKING JUST FINE. WHILE I HAD TO GIVE A B ON CLEANLINESS, I IMAGINE THE TECHNICIAN CANT HELP BUT GET THAT DIRTY WITH THIS TYPE OF JOB! VERY COURTEOUS, THOUGH.

I WOULD USE AGAIN. VERY HELPFUL. GAVE ME BROCHURES ON DOORS AND OPENERS FOR FUTURE USE.

THEY WERE PROMPT EFFICIENT...EXCELLENT SERVICE VERY CLEAN

SAME DAY CALL BACK. JOB DONE NEXT DAY BY BRYAN. ARRIVED ON TIME AND COMPLETED IN LESS THAN ONE HOUR! GREAT SERVICE AND KNOWLEDGEABLE STAFF.

I WAS VERY HAPPY TO HAVE JUST HAD REPAIR BILL INSTEAD OF REPLACEMENT BILL, WHICH I WAS PREPARED TO PAY (AND HAPPY TO DELAY FOR NOW!)

DOOR INITIALLY WORKED, THEN BEGAN MALFUNCTIONING, ONLY OPENING HALFWAY. THEY CAME OUT, AND SAID IT WAS WORKING FINE. THEY BILLED $75 FOR LOOKING AT IT, SINCE THEY GOT IT TO WORK. I HAD THE ISSUE FOR SEVERAL DAYS, USING DIFFERENT OPENERS. I DONT FEEL I SHOULD HAVE BEEN CHARGED THE SERVICE FEE.

I CALLED THEM AT 2:30 AND THE JOB WAS FINISHED BY 4:00. VERY RESPONSIVE. THEY ALSO CHECKED SEVERAL OTHER ISSUES ON THE DOOR AFTER FINISHING THE JOB THEY WERE CONTRACTED TO DO.

THEY WERE PROMPT AND EFFICIENT. THEY WERE VERY HELPFUL. THEY CAME OUT FAIRLY SOON AND WERE THERE EXACTLY WHEN THEY SAID THEY WOULD BE.

THE REPAIR PERSON, BRAD, WHO CAME TO MY HOUSE WAS GREAT. PROMPT, PLEASANT, WILLING TO ANSWER QUESTIONS. HE TOLD ME HOW TO MAINTAIN THE GARAGE DOOR OPENER AS WELL AS MY EXISTING DOOR AND THE TRACKS IT RUNS ON. I SUBSCRIBED TO ANGIE''S LIST IN ORDER TO LOOK UP A GARAGE DOOR REPAIR PERSON AND AM THRILLED WITH MY FIRST EXPERIENCE. I HAVE THE SMOOTHEST RUNNING GARAGE DOOR THAT I HAVE EVER HAD.

COMPANY WOULD NOT SEND OUT SERVICE MAN TO COVER WARRANTY REPAIR. IN MY OPINION WAS SWORE AT BY COMPANY OWNER OVER THE PHONE, WHEN I ASKED FOR A SERVICE REP TO BE AT MY HOUSE AT GIVEN TIME INSTEAD OF WAITNG FOR UP TO 5 HOURS, (I WAITED THIS LONG FOR ORIGINAL SERVICE WORK ) WAS ALSO TOLD BY OWNER I WOULD NEVER HAVE A REP FROM THEIR COMPANY DO WORK ON MY HOUSE EVEN THOUGH WORK WAS COVERED BY 5 YEAR WARRANTY.

WHEN I CALLED TO GET A QUOTE THEY GAVE ME AN IMMEDIATE QUOTE AND HAD SOMEONE STOP OUT THE SAME DAY TO TAKE MEASUREMENTS AND SHOW ME THE DIFFERENT DOORS AVAILABLE. THEY WERE COMPLETELY PROFESSIONAL AND CLEANED UP EVERYTHING BEFORE LEAVING. THE FINAL PRICE WAS EXACTLY WHAT THEY TOLD ME WHEN I PLACED THE ORDER. (LESS THAN THE ORIGINAL QUOTE SINCE I CHOSE A DIFFERENT MODEL DOOR).

I CALLED THIS MORNING, AND SOMEONE WAS OUT THIS AFTERNOON. I WILL PUT THEM ON TOP OF THE LIST WHEN I NEED WORK DONE AGAIN!

SHOWED UP QUICKLY. VERY REASONABLE REPORT.

I CALLED AT 6:45 AM FOR SERVICE AND WAS TOLD THAT IF I CALLED BACK AT 7:30 I WOULDN''T HAVE TO PAY EMERGENCY RATES. THE APPT. WAS MADE AT 6:45, SO I JUST HAD TO CONFIRM THE REPAIR TIME AT 7:30. I WAS TOLD WHAT THE REPAIR WOULD LIKELY COST AND THE BILL WAS EXACTLY THAT PRICE. THE REPAIRMAN DID THE WORK IN 30 MINUTES AND WAS VERY NICE. HE TOLD ME THE DOOR AND OPENER LOOKED TO BE IN GOOD SHAPE AND DIDN''T TRY TO SELL ME ANY UNNEEDED REPAIRS. A PLEASURE TO DO BUSINESS WITH.

THE TECHNICIAN TOOK AWAY THE OLD OPENER WITHOUT MY HAVING TO ASK!

A VERY GOOD COMPANY. ONE OF THE FEW THAT WOULD COME OUT AND DO THEIR OWN MEASUREMENTS (WITH NO CHARGE FOR THIS). OVERALL, THEIR RATE FOR THE WHOLE PACKAGE (DOOR, OPENER, TWO REMOTES) WAS A LITTLE LESS THAN MOST OF THE OTHER COMPANIES WITH WHICH I CHECKED. MY ONLY COMPLAINT IS THAT THE INSTALLER ARRIVED A LITTLE LATE, AND TOOK A LOT MORE TIME TO INSTALL THE DOOR THAN THE OFFICE HAD INDICATED. BUT HE WAS A REALLY NICE AND PROFESSIONAL, AND DID A GOOD JOB. A COUPLE MONTHS LATER I HAD A PROBLEM WITH THE ELECTRONIC EYE SENSOR, BUT THEY CAME OUT WITH 2 HRS OF MY CALL. AND THEY ENDED UP NOT CHARGING ME. HIGHLY RECOMMEND THEM, AND THEIR OFFICE PEOPLE WERE THE MOST POLITE AND SERVICE-ORIENTED.