Metro Garage Door Co

THE SERVICEMAN WAS PROFESSIONAL, CLEANED UP WELL, EXPLAINED HIS PROCESS, AND SHOWED ERRORS IN ORIGINAL INSTALLER'S WORK. DIDN'T FEEL HE WAS TRYING TO PAD THE BILL. VERY GOOD EXPERIENCE AND I'LL BE USING HIM AGAIN SOON FOR A SEPARATE PROJECT. HATS OFF TO BOB HANKINS!

I HAD SUCH A GOOD EXPERIENCE, I PLAN ON HIRING THEM FOR REPLACING MY GARAGE DOOR TOO.

THEY FOUND THE PROBLEM (SENSORS) AND FIXED IT IN NO TIME! NOW OUR DOOR NO LONGER HAS ANY PROBLEM!

CAME WITHIN HOURS. VERY FAST. VERY KNOWLEDGEABLE. VERY NICE. PLEASURE TO DEAL WITH. WOULD ABSOLUTELY USE AGAIN.

TECH WAS ABLE TO COME BECAUSE HE WAS CLOSE. COULD NOT CONNECT THE SPRING TO HOOK AND COULD NOT REACH IT. ASK IF HE COULD BUST OUT PORTION OF AREA WHERE HE NEEDED REPAIR. HE WAS A NICE GUY. WE TESTED DOOR SEVERAL TIMES, AFTER HE LEFT I WENT TO GROCERY CAME BACK, USED THE DOOR AND IT CRASHED IN. CALLED THAT SAME EVENING AND STAFF TOLD THEY COULD COME ON SATURDAYS. CALLED AND THERE WAS DIFFERENT STAFF PRESENT AND WAS TOLD THEY WERE SHORT STAFFED AND BOOKED FOR THE DAY COULD NOT GET TO ME UNTIL MONDAY. CALLED ON MONDAY AND THEY WERE SENDING SOMEONE RIGHT OUT. SENT ANOTHER TECH HE WAS NICE AS WELL. REPAIRED FINE AND COUPON WAS NOT HONOR BECAUSE IT WAS FOR SPRINGS ONLY.

HIGHLY RECOMMEND, VERY NICE TO WORK WITH, OFFICE STAFF AND WORKMAN

GREAT JOB - A BIT FRUSTRATING IN THE WAIT PERIOD FOR THE INSTALLATION OF THE DOOR, BUT I THINK THAT WAS OUT OF THEIR CONTROL (WAITING ON AN ORDER FOR THE DOOR I WANTED). INSTALLATION WENT SMOOTH, AND EVEN THOUGH IT REQUIRED A FOLLOW UP VISIT (AFTER I PAID, SO I DOUBTED IT WOULD ACTUALLY HAPPEN) THE TECHNICIAN CANE BACK ON A SUNDAY TO FINISH THE JOB WITH SOME SUPPLIES FROM HQ.

I MADE ALL THE ARRANGEMENTS OVER THE PHONE AND NEVER MET A REP OF THE COMPANY. THEY GIVE AN ESTIMATE OVER THE PHONE AND SENT OUT AN ESTIMATOR TO CONFIRM IT. A WEEK LATER THE INSTALLER CALLED TO MAKE AN APPT AND I HAD IT INSTALLED LESS THAN A WEEK LATER. THEY WERE VERY NEAT. THERE WAS ABSOLUTELY NO TRASH LEFT BEHIND. THE DOOR LOOKS AND WORKS GREAT.

THE REPAIRMAN WAS VERY PROFESSIONAL, HE TOLD ME UPFRONT WHAT THE MIN SERVICE CALL PRICE WAS. HE LISTENED TO MY CONCERNS & THEN EXPLAINED WHAT HE DID TO RESOLVE THE ISSUE.

WE CALLED AT 8:00 IN THE EVENING WHEN WE COULDN''T GET OUR GARAGE DOOR OPEN. SINCE WE WEREN''T INTERESTED IN THE MORE COSTLY EMERGENCY SERVICE, THEY ARRIVED AT 10:30 THE NEXT MORNING. THEY TOLD US OVER THE PHONE WHAT THE COST WOULD BE AND WE HAD AN ANGIES LIST COUPON THAT REDUCED IT FURTHER.

THEY CAME OUT, AND COMPLETED THE WORK, THE SAME DAY I CALLED.

WHEN OTHER COMPANIES SAID THEY WOULD COME OUT AND REPLACE EVERYTHING, RIDGE TOLD ME ALL I HAD TO DO WAS REPLACE THE SPRINGS AND REPLACING EVERYTHING WOULD BE EXPENSIVE AND UNNECESSARY. THEY WERE GREAT. INSTEAD OF SPENDING $300, I SPENT $90 AND LEARNED HOW MY GARAGE DOOR WORKS. THESE GUYS WORRY ABOUT YOU, NOT MAKING THE BIG SALE.

WE HAD SOME MINOR ISSUES WITH TIMING OF WORK SCHEDULED, BUT OVERALL JOB WAS PERFORMED AS ESTIMATED AND TO OUR SATISFACTION.

ON MARCH 17, 2003, MY CALL WAS NOT RETURNED. THE SERVICE IS ADVERTISED AS 24 HOUR EMERGENCY SERVICE AND WHEN CONTACTED, WAS NOT AVAILABLE TWO DAYS LATER!

COULDN''T ASK FOR A BETTER REPAIR JOB- I WOULD HIGHLY RECOMMEND.

THEY WERE REALLY QUICK, THEY INSTALLED THE DOOR IN LESS THAN TWO WEEKS FROM MY CALL. IT WAS ACTUALLY 11 DAYS FROM MY CALL. THEY CLEANED UP THINGS REALLY NICE AND DID A BEAUTIFUL JOB!

VERY QUICK TO COME OUT AND COMPLETE THE WORK. COUPON ON ANGIE''S LIST HELPED AS WELL.

EVEN THOUGH I INDICATED THAT I WOULD BE OPEN TO A NEW OPENER IF REQUIRED, THEY MADE NO ATTEMPT TO SELL ME ONE. INSTEAD, THEY ASSURED ME THAT MINE WAS IN GOOD SHAPE AND THAT THE GEAR REPLACEMENT WOULD DO JUST FINE.

THE PRICE FOR GIVING AN ESTIMATE / WORKING ON DOOR WAS LESS THAN 2 OTHERS I TRIED (BY ABOUT $20). WOMAN I TALKED TO AT THEIR OFFICE WAS VERY HELPFUL AND PLEASANT. THEY DID SOME MAINTENANCE-TYPE THINGS AND REPLACED A SCREW. THE INITIAL COST FOR THE VISIT WAS ALL WE WERE CHARGED. WE DID NOT HAVE TO BE HOME FOR THE REPAIR WHICH WAS EXTREMELY HELPFUL.

I APPRECIATED THAT THEY HAD AN ANSWERING SERVICE AVAILABLE SO I COULD MAKE THE APPOINTMENT ON SATURDAY. ALSO THE COUPON WAS USEFUL.

TO EXPLAIN THE C ON PUNCTUALITY, THEY FORGOT THEIR FIRST APPT TO DO THE ESTIMATE AND WE HAD TO CALL THEM TO RESCHEDULE. THEY WERE VERY PROMPT ON THEIR FOLLOWING VISITS. THE WORK WAS GOOD AND THE INSTALLER VERY EASY TO WORK WITH.

THEY ARE VERY PROMPT IN SETTING UP AN APPOINTMENT , THEY GIVE A LARGE WINDOW 8-12 WHEN THEY WILL BE THERE, CAME ABOUT 10.

PROMPT, COURTEOUS, PROFESSIONAL AND EXPERIENCED.

WHILE EVERYTHING SEEMED TO GO WELL WITH THE INSTALLATION, THE INSTALLER DIDN''T DISCONNECT THE LOCKING MECHANISM ON THE DOOR BEFORE HE LEFT. CONSEQUENTLY, WHEN WE FIRST TRIED THE DOOR, THE OPENER PULLED SO HARD TRYING TO OPEN IT THAT THE TOP OF THE DOOR WAS PULLED OUT OF SHAPE AND THE MOUNTING MECHANISM WAS ALSO DISTORTED. WE DID NOT CALL FOR A REPAIR.

DID A VERY GOOD JOB AND WERE VERY CONSIDERATE