Metro Garage Door Co

THIS OCCURRED ON A FRIDAY MORNING. I CALLED RIGHT AWAY THAT MORNING AND THEY AGREED TO COME THAT AFTERNOON. I CALLED AGAIN AS THEY HAD NOT SHOWN UP AND THEY SAID THEY WOULD CALL SHORTLY TO BE OUT. AT 3:30 THEY CANCELLED SAYING THEY HAD AN EMERGENCY. I COULD NOT GET IN OR OUT OF MY GARAGE. AT THAT POINT, THERE WAS NO WAY I COULD GET ANOTHER COMPANY OUT ON FRIDAY. IT WAS VERY UNPROFESSIONAL. I GOT THE SENSE THEY JUST DID NOT WANT TO COME OUT TO MY HOUSE ON A FRIDAY AFTERNOON.

I HAD A GREAT EXPERIENCE WITH THIS COMPANY. THE PHONE ANSWERER, ABBY, WAS FRIENDLY AND PROFESSIONAL. SHE OFFERED ME A SERVICE CALL FOR THE VERY NEXT DAY. THE SERVICE MAN, BRIAN, WAS PROMPT, PROFESSIONAL AND THOROUGH. HE ASKED ME ABOUT HOW THE PROBLEM HAD HAPPENED AND EXPLAINED WHAT HE WAS DOING TO FIX IT. DID SOME TROUBLE SHOOTING, SHOWED ME HOW TO OIL AND MAINTAIN MY DOOR. THE CHARGE WAS FOR THE MINIMUM SERVICE CALL, WHICH I THOUGHT WAS VERY REASONABLE. I FEEL ALMOST LIKE I HAVE A BRAND NEW DOOR. I AM NOW ASKING PEOPLE IF THEY NEED ANY GARAGE DOOR FIXING BECAUSE I AM SO HAPPY TO HAVE A COMPANY TO RECOMMEND.

RANDY WAS VERY GOOD. I COULD HOWEVER, GET THE SAME SYSTEM INSTALLED FOR $259.I AM NOT SURE OF THE COST I PAID FOR THE KEYLESS ENTRY CHANGE. I SENT A LETTER TO THE COMPANY AND RECEIVED NO RESPONSE.

THE COMPANY SCHEDULED THE WORK QUICKLY BECAUSE ONE OF THE DOORS WAS NOT WORKING AT ALL. THE REPAIRMAN WAS PUNCTUAL AND PLEASANT. THE DOORS ARE WORKING VERY WELL NOW.

THE ABOVE AMOUNT WAS FOR TWO SERVICE CALLS, ONE IN JULY 2003 AND ANOTHER IN JANUARY 2004. I DON'T HAVE A BASIS TO GRADE THE PRICES, BUT THEY SEEMED REASONABLE. FIRST SERVICE CALL WAS ON FRI. OR SAT. DOOR FAILED SUN. WOULD NOT COME SUN. WITHOUT LARGE ADDITIONAL CHARGE. DID COME EARLY MON. AM AND FIXED DOOR. IT WORKED UNTIL JAN '04. SECOND SERVICE CALL. HE SAID DOOR WAS FIXED AND STARTED TO LEAVE. I OPERATED DOOR AND IT WAS NOT FIXED. I 'CAUGHT HIM' AND HE ENDED UP REPLACING HINGE TO REALLY FIX DOOR. I WONDER IF THAT HINGE WAS FAILING AT THE FIRST SERVICE CALL, BUT DON'T KNOW.

THEY WERE WONDERFUL! THEY DID ALL I EXPECTED AND MORE!

THE GUY THAT DID MY JOB WAS GREAT! HE WORKED SUPER HARD AND GOT IT DONE IN ONE LONNNNNGGG AFTERNOON ON A SUPER COLD DAY (I KNOW I WAS GLAD NOT TO BE WORKING OUTSIDE!). THE DOOR LOOKS GREAT AND THE OPENER WORKS, SO FAR, SO GOOD! ONLY NEGATIVE THING I WOULD LIKE TO COMMENT ON IS THE FIRST TIME I CALLED THEIR OFFICE, THE PERSON WHO ANSWERED THE PHONE WAS VERY SNOTTY AND NOT HELPFUL AT ALL IN GIVING ME QUOTE OR BID OR EXPLAINING THEIR PROCESS. I ALMOST DID NOT GO WITH THIS COMPANY BECAUSE OF THE POOR CUSTOMER SERVICE DURING MY INITIAL INQUIRY CALL, BUT DECIDE TO CALL BACK A SECOND TIME A COUPLE WEEKS LATER SINCE A FRIEND HAD A GOOD EXPERIENCE LAST YEAR WITH THIS COMPANY. I RECEIVED MUCH BETTER CUSTOMER SERVICE THE SECOND TIME AROUND. HENCE THE REASON THEY DID MY JOB.

OUR ELECTRIC GARAGE DOOR CAME OFF THE TRACK AND CABLES WERE A MESS, AND SEVERAL PARTS OF TRACK APPEARED DAMAGED. TIM FROM METRO GARAGE CAME OUT ON BITTERLY COLD DAY, EXPLAINED THE RATES, AND ESTIMATED 100.00. HE DID THE REPAIRS USING ORIGINAL PIECES FOR 88.00 DOLLARS. THE GARAGE DOOR IS BETTER BALANCED AND WORKS SMOOTHER THAN WHEN IT WAS ORIGINALLY INSTALLED. I HAD HEARD OTHERS COMPLAIN ABOUT THE $75 FEE FOR JUST COMING OUT, BUT THAT AMOUNT IS DEDUCTED FROM THE FINAL BILL.

WINDOWS ADDED $350 OF THE $1065 QUOTE, BUT WAS A NICE LUXURY. EXTREMELY PUNCTUAL.

THE RESPONSE TIME TO THE INITIAL REQUEST WAS GREAT. DANA DID A GREAT JOB. I NEEDED TO HAVE A KEYLESS ENTRY PUT IN AND THEY HAD TO COME BACK BECAUSE THEY DIDN'T HAVE THE MATERIALS WITH THEM. CAME A DAY AFTER THEY SAID THEY WOULD AND THEN DIDN'T LEAVE ME THE CODE TO GET IN. CALLED THE COMPANY AND THE PERSON THAT ANSWERED SAID 'I DON'T HAVE ACCESS TO THAT INFORMATION' AND DIDN'T OFFER A SOLUTION UNTIL I CAME UP WITH IT. STILL WAITING FOR MY CODE. PART OF MY EXPERIENCE WAS EXCELLENT AND PART WAS MEDIOCRE.

TECH THAT WORKED ON MY GARAGE DOOR WAS VERY NICE AND TOOK THE TIME TO EXPLAIN MY SYSTEM TO ME, AS WELL AS MAKE SURE I KNEW HOW TO OPERATE MY NEW KEYLESS ENTRY.

THEY LEFT ALL OF THE METALWORK LAYING ON THE FLOOR AND LAYING IN THE CORNER, AND LEFT THE LIGHT BULB OUT OF THE GARAGE DOOR OPENER. PLUS THEY DID NOT ITEMIZE THEIR BILLING.

1.) COMPANY REPRESENTATIVE FAILED TO RETURN MY CALL AFTER FIRST ESTIMATED TIME OF ARRIVAL RANGE HAD PASSED. 2.) MINIMUM CHARGE OF $75.00 WAS QUOTED FOLLOWING THE SERVICE DELIVERY, WHICH TOOK ONLY 10 MINUTES. IT'S OK, BUT WOULD HAVE BEEN NICE TO KNOW THAT PRIOR TO SERVICE DELIVERY.

ACCORDING TO MY WIFE, WHO MET THE GENTLEMAN AT OUR HOUSE, THE MAN WHO CAME TO WORK ON THE DOOR WAS VERY CONDESCENDING. PERHAPS, HE HAS THIS ATTITUDE WITH ALL VISITS, OR PERHAPS, HE ONLY TREATS WOMEN WITH THIS EXTRA BIT OF CUSTOMER SERVICE.

VERY PROMPT, SHOWED UP ON TIME, AND DID AN EXCELLENT JOB. THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND ANSWERED ALL MY QUESTIONS. WOULD USE THEM AGAIN.

THEY WERE VERY ACCOMMODATING IN CHANGING THE DATE OF THE WORK SCHEDULED. THEY DID A NICE JOB.

BRENT, THE SERVICE MAN, WAS EXCELLENT!!

WE CALLED THEM LATE ON A FRIDAY AFTERNOON AND THE SERVICE PERSON WAS AT OUR HOUSE ON SATURDAY MORNING. TERRIFIC RESPONSE TIME.

VERY PUNCTUAL, PROFESSIONAL, EXCELLENT QUALITY.

THE COMPANY WAS GREAT. THEY ARRIVED RIGHT ON TIME, DID THE WORK, AND EVEN TOOK TIME TO OIL AND CHECK THE REST OF THE DOOR. THEN THEY TOOK TIME TO ANSWER QUESTIONS AND EXPLAIN HOW TO KEEP THE PROBLEM FROM HAPPENING AGAIN. IT COST ME A LOT LESS THEN I THOUGHT IT WOULD.

I USED THE ANGIE'S LIST COUPON, FOR ABOUT $10 OR $15 OFF, BUT I PAID THAT BACK WITH AN EXTRA FEE TO 'INSPECT AND LUBRICATE' THE DOOR.

I WAS VERY HAPPY WITH THEIR SERVICE.

IF YOU SAY FIRST THING IN THE MORNING, AND THEY SAY 8:00 AM, MAKE SURE YOU REPLY, 'NOT BEFORE EIGHT, PLEASE.' UNLESS, OF COURSE, YOU REALLY DO WANT THEM THERE AT 7:25 AM. FOR ME, PUNCTUALITY IS IMPORTANT, AND 35 MINUTES EARLY IS JUST AS GOOD AS 35 MINUTES LATE. BUT THE WORK IS FLAWLESS AND I'D HIRE THEM AGAIN INSTANTLY.

I CALLED TO GET PRICES ON A NEW PANEL FOR MY WOODEN GARAGE DOOR. THE GIRL I TALKED TO WAS VERY KNOWLEDGEABLE ABOUT DOORS AND KNEW WHAT I WAS TALKING ABOUT. SHE GAVE ME ALL THE PROS AND CONS AND I ENDED UP GETTING A NEW DOOR FOR JUST A LITTLE MORE THAN ONE PANEL WOULD HAVE COST ME.

THEY CAME OUT THE DAY AFTER WE CALLED. UNLIKE ANOTHER COMPANY WE HAD CONSULTED,THEY ASSURED US THAT OUR WOODEN DOOR WAS FINE AND EVEN THOUGH IT WAS HEAVY, NEED NOT BE REPLACED AS LONG AS THE SPRINGS WERE PROPERLY INSTALLED AND BALANCED, THUS SAVING US MONEY. ALSO HONORED THE ANGIE'S LIST COUPON FOR THE SPRINGS. THE REPAIRMAN WAS QUITE COMPETENT BUT NOT ESPECIALLY COURTEOUS. WE WOULD ALSO HAVE LIKED TO HAVE BEEN TOLD WHEN GETTING THE PHONE ESTIMATE THAT THERE WAS A POSSIBILITY THAT THE CABLES MIGHT NEED TO BE REPLACED AND HOW MUCH THAT MIGHT COST.