Metro Garage Door Co

NOT SURE IF THE PRICE WAS RIGHT, SEEMS A LITTLE HIGHER THAN OTHER REVIEWERS? BUT THEY WERE ABLE TO COME RIGHT AWAY, THE TECHNICIAN WAS VERY FRIENDLY AND EXPLAINED EVERYTHING PRETTY WELL. DID NOT TRY TO PUSH INTO BUYING A NEW DOOR WHICH IS WHAT I EXPECTED. WORK WAS DONE QUICKLY. OVERALL SATISFIED.

THEY WERE HERE ON TIME. IT TOOK THEM EXACTLY AS LONG AS THEY SAID IT WOULD. THEY CLEANED UP WELL AND THE MAN WAS EXCELLENT. OVERALL A GOOD EXPERIENCE!

THE REP ARRIVED ON TIME, DID A QUICK, CLEAN JOB AND ANSWERED THE QUESTIONS THAT I HAD. I WAS A LITTLE DISAPPOINTED IN THE CUSTOMER SERVICE WHEN I INITIALLY CALLED THE COMPANY. THE ATTITUDE I RECEIVED MADE ME FEEL LIKE I WAS ASKING STUPID QUESTIONS AND THEY DIDN'T HAVE THE TIME FOR ME. I FELT THAT THEY COULD HAVE GIVEN ME A BETTER OVERVIEW OF THE JOB AND THE PARTS THAT WERE TO BE PUT IN, SINCE I WAS A NOVICE IN THIS AREA. HOWEVER, I DECIDED TO GO WITH THEM BECAUSE THEY WERE RATED SO HIGHLY. I WAS VERY SATISFIED WITH THE ACTUAL JOB THAT WAS DONE.

PROMPTNESS, PROFESSIONALISM, AND WORKMANSHIP WERE ALL EXCELLENT. ONE ANECDOTE I WOULD SHARE IS THAT A BADLY MANGLED TRACK, WHICH I EXPECTED WOULD NEED REPLACING, WAS BENT BACK INTO FORM, THUS SAVING ME ADDITIONAL COSTS FOR PARTS AND LABOR.

THEY DID A GREAT JOB, THEY WERE VERY QUICK. NICE TO FIND A COMPANY LIKE THIS.

THE SERVICE MAN WHO CAME OUT TO MY HOUSE WAS RIGHT ON TIME. VERY COURTEOUS. HE DID A GREAT JOB, HE WAS VERY FAST AND EFFICIENT. THEY CAME OUT ON A SATURDAY MORNING WHICH WORKED GREAT FOR MY SCHEDULE! I WILL DEFINITELY RECOMMEND THIS COMPANY TO ANYONE!

I NEVER MET THEM IN PERSON - I ORDERED OVER THE PHONE THROUGH A CATALOG THEY LEFT ON MY DOORSTEP. I LEFT THE DOOR ON MANUAL SO THEY COULD LET THEMSELVES IN AND I DID NOT HAVE TO MISS ANY WORK. THEIR PRICES WERE RIGHT IN LINE WITH MY EXPECTATIONS & THEY DID A GREAT JOB!

THE ESTIMATOR, BRIAN, WAS VERY GOOD AT EXPLAINING ALL WORK TO BE DONE. MARK, THE CARPENTER, WAS EFFICIENT AND ON TIME. ALL PHONE CALLS WERE COURTEOUS AND FRIENDLY. THE PRODUCTS ARE EXCELLENT QUALITY.

HE WAS EXTREMELY FRIENDLY AND FIXED THE SPRINGS IN SHORT ORDER. HE DID A GREAT JOB, EVEN HOOKED UP OUR AUTOMATIC OPENER, AS WE INITIALLY THOUGHT THAT WAS THE PROBLEM AND DISCONNECTED IT. WONDERFUL! WE WOULD DEFINITELY RECOMMEND THEM AGAIN. EVERYTHING WAS GREAT FROM THE INITIAL CALL TO THE WORK PERFORMED. GREAT SERVICE.

THEY ANSWERED OUR CALLS PROMPTLY AND WERE ABLE TO DISPATCH A TECH TO OUR HOUSE WITHIN A REASONABLE AMOUNT OF TIME. I AM VERY PLEASED WITH THE COMPANY.

ON MID-SATURDAY MORNING I EXPECTED TO SET UP AN APPOINTMENT FOR THE FOLLOWING WEEK. THEY HAD A SERVICE AGENT ON ANOTHER JOB IN THE AREA WHO SHOWED UP WITHIN AN HOUR OF MY CALL. THEY CHARGE A FLAT RATE, WHICH NEVER EXPANDED DUE TO INSTALLATION OF SOME NEW EQUIPMENT OR ADDITIONAL REPAIR WORK. THE SERVICE AGENT KNEW HOW TO SOLVE THE PROBLEMS, WHICH HE DID SO EXPEDIENTLY AND DEPARTED. AS A BRAND NEW RESIDENT IN THE AREA, IT IS VERY HELPFUL TO BE ABLE TO LOCATE QUALITY HELP WITHOUT A MAJOR RESEARCH PIECE.

THEY DID GREAT WORK, DID EVERYTHING THEY SAID THEY WERE GOING TO DO, HAD ALL OF THE PARTS ON THE TRUCK AND IT WAS A GREAT EXPERIENCE. THEY WERE VERY EFFICIENT AND GOT THE JOB DONE. IT WAS DIFFICULT GETTING A PRICE QUOTE AND UNDERSTANDING THEIR PRICING STRUCTURE, BECAUSE IT KEPT CHANGING SLIGHTLY, BUT I FELT THE COST WAS REASONABLE.

THEY CLEANED UP THE WORK AREA AND LEFT A VERY DETAILED WORK TICKET SO I KNEW WHAT ALL OF THE CHARGES WERE FOR. THEY DID A FABULOUS JOB AND I WOULD RECOMMEND THEM TO ANYONE!

THEY WERE GREAT AND HAD A GREAT PRICE. I CALLED AT 4:55 P.M. YESTERDAY AND THEY CAME HERE AT 7:45 A.M. TODAY.

WE WERE HAVING TROUBLE WITH OUR OLD GARAGE DOOR OPENER; THE CHAIN KEPT COMING OFF THE SPROCKET. THE SERVICE TECH FROM RIDGE CAME OUT AND QUICKLY DETERMINED THAT THE BEARING ON THE OPENER WAS WORN OUT. HE RECOMMENDED AGAINST FIXING THE UNIT AND INSTEAD TO REPLACE IT. HE GAVE ME A ROUGH ESTIMATE OF THE COST TO REPLACE THE OPENER, BUT I DECIDED TO DO THE WORK MYSELF. HE DID NOT CHARGE FOR THE VISIT, WHICH WAS VERY NICE. HE ALSO GAVE ME AN ESTIMATE, AT MY REQUEST, FOR REPLACING THE DOOR ITSELF, WHICH WE MAY WANT TO DO SOMETIME IN THE NEAR FUTURE.

VERY PROMPT AND PROFESSIONAL. PROVIDED SAME DAY ESTIMATE. WOULD REFER TO OTHERS.

GREAT JOB GOOD COMPANY. I WAS HAPPY AT HOW FAST I GOT MY WORK DONE, VERY IMPRESSIVE.

SERVICEMAN WAS PROMPT, CORDIAL AND HELPFUL. HE COULD NOT INSTALL A NEW OPENER UNTIL THE NEXT WEEK. WHEN I RETURNED HOME I OPENED THE DOOR, IT WAS VERY HEAVY AND WOULD NOT STAY OPEN. I REQUESTED A SERVICE CALL TO TIGHTEN THE SPRINGS ON FRIDAY AFTERNOON. THEY SAID THEY COULDN'T BE THERE UNTIL MONDAY. I EXPECTED TO HAVE A DOOR THAT WOULD AT LEAST OPERATE PROPERLY MANUALLY. CUSTOMER SERVICE CLAIMED THAT THE DOOR COULD NOT BE ADJUSTED TO STAY OPEN BECAUSE OF WORN PARTS, YET IN 15 MINUTES I WAS ABLE TO TAKE THE SLACK OUT OF THE SPRINGS AND GET IT OPERATING PROPERLY. THEY NOW CLAIM THAT NEW SPRINGS AND OTHER PARTS WOULD HAVE BEEN NECESSARY TO MAKE IT OPERATE PROPERLY.

WE WERE TOLD HE WOULD BE HERE BETWEEN 8AM AND NOON AND HE WAS HERE AT 7:30. HE WAS VERY COMPETENT AND IT ONLY TOOK HIM ABOUT 10 MINUTES.

WE CALLED RIDGE ON MONDAY AFTERNOON, THEIR SERVICE GUY SHOWED UP TUESDAY MORNING AND HAD BOTH SPRINGS REPLACED IN ABOUT 30 MINUTES. THE PRICE WAS VERY REASONABLE AND I'D USE RIDGE AGAIN WITHOUT QUESTION.

THE INSTALLER WAS PUNCTUAL, COURTEOUS AND VERY PROFESSIONAL. THE PRICE WAS REASONABLE. THE SERVICE WAS GREAT. THEY HAVE BEEN VERY RESPONSIVE TO MINOR ISSUES AFTER THE SALE.

I'M EXTREMELY PLEASED WITH THE EXPERIENCE. THE ESTIMATE WAS PERFORMED WITH IN 2 DAYS OF CALLING AND THE DOOR WAS INSTALLED WITH IN 2 DAYS OF IT'S ARRIVAL. THE OVERALL PROCESS TOOK ABOUT 2 WEEKS (DUE TO THE DOOR DELIVERY). THE TIME FRAME WORKED OUT WELL, BECAUSE DURING THE ESTIMATE, SOME SHELVES HAD TO BE REMOVED TO MAKE ROOM FOR THE NEW GARAGE DOOR FRAME. I JUST LOVE MY NEW GARAGE DOOR.

VERY PROFESSIONAL, EVEN TUNED UP MY OPENER WITHOUT CHARGING ME.

HE CHECKED THE ENTIRE DOOR AND LET MY HUSBAND KNOW THAT IF WE REPLACED THE OTHER SPOOL AT THAT TIME, IT WOULD SAVE A SERVICE CALL IF IT WENT OUT LATER. HE ALSO CHECKED THE TRACKS AND MADE SURE IT WAS WORKING EFFICIENTLY. HE WAS VERY EFFICIENT. HE GOT THE GARAGE DOOR WORKING. HE WAS ABLE TO COME VERY QUICKLY.

GARAGE DOOR SPRING BROKE ON A SUNDAY, I CALLED ON MONDAY AND THEY HAD A TECH OUT ON TUESDAY. THE SERVICE REP WAS VERY EFFICIENT AND HE WAS DONE REPLACING THE SPRINGS IN 30 MINUTES. THE PRICE WAS REASONABLE AND I USED AN ANGIE'S LIST COUPON. I WILL HIRE THIS COMPANY IN THE FUTURE AND RECOMMEND THEM TO MY FRIENDS.