Metro Garage Door Co

THEY WERE ABLE TO SCHEDULE A SERVICE CALL FOR THE NEXT DAY. KEVIN CAME EXACTLY WHEN PROMISED AND WAS EXTREMELY HELPFUL AND FRIENDLY. HE EXPLAINED THAT BECAUSE WE DON'T HAVE A SEPARATE SERVICE DOOR I COULD INSTALL A KEYED ENTRY WHICH WOULD ALLOW ME TO PUT THE DOOR ON MANUAL OPERATION FROM THE OUTSIDE IF NECESSARY. I'M VERY PLEASED WITH THE PROMPT SERVICE AND WOULD USE THEM AGAIN.

THE REPAIRMAN ARRIVED TO FIX THE SPRING RIGHT AFTER MY CALL.

THE COMPANY I HAD USED FOR FIFTEEN YEARS COULD NOT REPLACE A BROKEN TORSION SPRING UNTIL THE NEXT WEEK. I CALLED METRO THE NEXT MORNING AND THEY FLOORED ME BY STATING THEY COULD DO THE WORK THE SAME DAY. THE COUPON SAVED ME $40 FROM WHAT MY OLD COMPANY WANTED, AND METRO IS LOCATED CLEAR ON THE OPPOSITE SIDE OF THE TWIN CITIES FROM ME. THE TECHNICIAN (DANA, I THINK) WAS CAPABLE AND FRIENDLY. HE SHOWED UP AND FINISHED WELL WITHIN THE FOUR HOUR WINDOW THAT THE OFFICE COMMITTED TO. I COULD NOT BE MORE PLEASED! THIS IS MY GARAGE DOOR COMPANY FROM NOW ON.

MY APPOINTMENT WAS SCHEDULED FOR THE NEXT DAY. WHEN THE MALFUNCTION OCCURRED THEY CAME THE SAME DAY. RANDY WAS ON TIME, EFFICIENT IN DIAGNOSING THE PROBLEM AND EXCELLENT IN HIS ESTIMATE AND WORK. I WOULD HIRE THEM AGAIN.

OUR INITIAL CALL TO RIDGE DOOR SALES WAS ANSWERED BY A KNOWLEDGEABLE GARAGE DOOR SALESPERSON, HE ASKED VERY DETAILED QUESTIONS IN ORDER TO MAKE CERTAIN OUR INSTALLER HAD THE CORRECT PARTS WITH HIM. OUR INSTALLER CALLED PRIOR TO HIS ARRIVAL, AS PER OUR REQUEST AND GOT TO WORK VERY QUICKLY. THE WHOLE PROCESS WAS VERY EFFICIENT AND PROFESSIONAL. WE WERE IN THE HANDS OF A SEASONED, EXPERIENCED INSTALLER. WE WILL USE RIDGE DOOR SALES FOR ANY FUTURE GARAGE DOOR NEEDS.

THE COMPANY SENT A REPAIR MAN THE DAY AFTER I CALLED THEM. THE TECHNICIAN SPOTTED THE PROBLEMS IMMEDIATELY AND REPAIRED EVERYTHING TO LIKE NEW CONDITION. I AM NOT MECHANICALLY INCLINED, SO THEY COULD HAVE CHARGED MORE AND I WOULDN'T HAVE KNOWN THE DIFFERENCE. I AM VERY IMPRESSED WITH THE QUICK SERVICE, QUALITY AND PROFESSIONALISM OF THE WORK. I WOULD CALL THEM AGAIN FOR SURE. IT IS REFRESHING TO GET A RELIABLE AND FAIRLY PRICED SERVICE. I HAVE NEVER STRUCK OUT SINCE I STARTED USING ANGIE'S LIST.

I HAD NO BASIS OF REFERENCE TO COMPARE THE COST OF REPLACING THE GARAGE DOOR SO I AM UNSURE IF THE PRICE I PAID WAS TYPICAL. MY ONLY COMPLAINT IS THAT IT TOOK ONE FULL WEEK FROM THE DAY OF THE ESTIMATE UNTIL INSTALLATION OF THE NEW DOOR.

THE TECH SHOWED UP ON TIME AND I ARRIVED (TRAFFIC!) JUST AS HE WAS READY TO PULL OUT. HE TOOK TIME TO EXPLAIN WHAT HE DID AND WHAT MY FUTURE HOLDS. SHOWING UP ON TIME AND CARING EARNS MY RETURN BUSINESS, EVEN THOUGH I'M HOPING I WON'T NEED IT!

THE TECHNICIAN ARRIVED ON TIME, GOT TO WORK AND COMPLETED THE TASK AT HAND WITH EASE. LABOR WAS 30.30, SERVICE CALL 36.50.

MY GARAGE DOOR OPENER BROKE LAST NIGHT, WHEN I CAME HOME. AFTER CHECKING ANGIE'S LIST IN THE MORNING FOR RATINGS, I GAVE THIS COMPANY A CALL. AN INSTALLER WAS AT MY HOME ON A SATURDAY MORNING IN LESS THAN ONE HOUR. HE GAVE ME A WIDE VARIETY OF OPTIONS, WITH NO SALES PRESSURE. ONCE I DECIDED I NEEDED A NEW OPENER, HE TOLD ME IT WOULD TAKE ABOUT AN HOUR AND A HALF. IT TOOK HIM NO LONGER THAN AN HOUR. MY PROBLEM WAS SOLVED AT A REASONABLE PRICE IN LESS THAN 2 HOURS. IT DOESN'T GET ANY BETTER THAN THAT!

EXCELLENT JOB. THE PEOPLE ON THE PHONE WERE COURTEOUS AND EXTREMELY HELPFUL. I DIDN'T GET ONE EXPECTED CALL-BACK, BUT OTHERWISE ALL WENT AS EXPECTED.

AM VERY HAPPY WITH THEIR WORK AND MY EXPERIENCE. I CALLED FIRST THING ON A MONDAY A.M. AND SPOKE TO A WOMAN NAMED ABBY WHO ANSWERED A LOT OF QUESTIONS ON OPTIONS, PRICING, AND THE WHOLE PROCESS. I HAD ALSO CALLED A COUPLE OTHER PLACES, TOO, BUT REALLY LIKED THEIR INFO AND PRICES. AFTER PHONING, I WENT INTO THEIR SHOWROOM TO VIEW SAMPLES AND PLACE MY ORDER. THEY WERE ABLE TO SEND SOMEONE OUT THAT SAME DAY TO MEASURE AND SAID IT WOULD TAKE ABOUT 5-7 DAYS TO GET THE DOOR MANUFACTURED AND SHIPPED. I ENDED UP CALLING A WEEK LATER TO CHECK THE STATUS AND THEN CALLED AGAIN THE DAY OF THE INSTALL TO FIGURE OUT THE EXACT TIMING SINCE I WAS COMING HOME FROM WORK. THE INSTALLER WAS A LITTLE LATER THAN EXPECTED BUT IT WORKED OUT FINE B/C I DIDN'T NEED TO STAY HOME DURING THE INSTALL. DOOR LOOKS AND WORKS GREAT!

GREAT, QUALITY WORK DONE! I WOULD HIRE THEM AGAIN!

VERY COURTEOUS OVER THE PHONE, ACCEPTED COUPON WITH NO PROBLEM, ARRIVED WITHIN THE SCHEDULED TIME, AND HAD VERY NICE AND KNOWLEDGEABLE TECHNICIANS. THEY OFFERED A TUNE UP FOR $15 WHICH WAS A GOOD DEAL. OVERALL A VERY PLEASANT EXPERIENCE AND I WOULD HIGHLY RECOMMEND THEM.

THE TECHNICIAN WAS ON TIME, POLITE AND OBTAINED THE ESTIMATE WITHIN MINUTES.

WE ARE VERY SATISFIED WITH THE SERVICE PROVIDED BY METRO GARAGE. JEREMY WAS VERY PROFESSIONAL AND COMPLETED THE WORK WITHOUT ANY PROBLEMS IN THE TIME ALLOTTED. I WOULD DEFINITELY USE THEM AGAIN AND HIGHLY RECOMMEND THEM TO OTHERS.

THEY WERE ABLE TO COME WITHIN A FEW HOURS OF ME MAKING THE PHONE CALL. KEVIN, THE TECHNICIAN, WAS VERY POLITE AND WENT OVER BOTH HOW I COULD ADJUST THE ELECTRIC EYES IN THE FUTURE AND ALSO HOW TO OVERRIDE THEM IF I HAD TO GET THE GARAGE DOOR CLOSED.

JEREMY ARRIVED ON TIME AND COMPLETED THE WORK IN VERY GOOD TIME. HE DIAGNOSED THE PROBLEM AND HAD ALL OF THE PARTS TO COMPLETE THE JOB. JEREMY ALSO SUGGESTED A ROUTINE MAINTENANCE WHICH I APPRECIATED AS MY GARAGE DOOR HAD NOT BEEN SERVICED IN AT LEAST FIVE YEARS. HE EVEN ASSISTED IN DETERMINING WHAT TYPE OF BATTERY THAT MY KEYPAD REMOTE USED. THE GENTLEMAN WHO ANSWERED THE PHONE WAS COURTEOUS, GAVE ME AN ESTIMATED TIME THAT I WOULD RECEIVE SERVICE (SAME DAY, EVEN ON A SATURDAY!), AND THEN CALLED AGAIN WHEN THE SERVICE MAN WAS ON HIS WAY.

THEY WERE ABLE TO COME THE VERY NEXT DAY. TOOK 15 MINUTES TO INSTALL A NEW SPRING AND REWIND CABLES. IT WAS A VERY GOOD EXPERIENCE.

THE COMPANY TECHNICIAN CAME TO DO THE WORK WITHIN THE TIME FRAME PROMISED. HE WAS HELPFUL IN EXPLAINING THE WORK HE WAS DOING TO FIX MY GARAGE DOOR. HE FINISHED THE PROJECT IN ABOUT 20 MINUTES.

CABLE BROKE THURSDAY EVENING. CALLED FRIDAY MORNING AT 7:00 AM AND TALKED WITH ANSWERING SERVICE. THEY STATED SOMEONE WOULD BE OUT BETWEEN 9:00 AND NOON. AT AROUND 11:00, REPAIR PERSON CAME, FIXED CABLE AND GAVE US FEEDBACK ON OUR DOOR (GOOD FOR ANOTHER FEW YEARS), AND WHAT REPLACEMENT COSTS WOULD LIKELY RUN. (AROUND 675).

CALLED FOR INFORMATION ON A TUESDAY AND THEY WERE ABLE TO COME OUT THE NEXT DAY TO REPLACE THE OPENER. ARRIVED WHEN THEY SAID THEY WOULD. CHARGES WERE EXACTLY AS QUOTED. WORKMANSHIP WAS PROFESSIONAL. WOULD DEFINITELY USE THIS COMPANY IN THE FUTURE FOR DOOR OPENER OR DOOR REPLACEMENT.

THE PHONE REPRESENTATIVE WAS VERY HELPFUL AS WAS THE PERSON WHO CAME TO INITIALLY TAKE MEASUREMENTS AND FINALIZE OUR ORDER. WE WERE GOING TO GET AN UNINSULATED DOOR AND THE COMPANY REPRESENTATIVE EXPLAINED HOW INSULATION HELPS WITH LONG TERM DURABILITY OF THE DOOR IN A WAY THAT WAS NOT SOME SORT OF UPSELLING TACTIC. IT MADE IT POSSIBLE TO MAKE AN INFORMED CHOICE. THE INSTALLER WAS PUNCTUAL, EFFICIENT, AND SPEEDY. THE DOOR WORKS GREAT.

I WAS CHARGED $50 FOR A GARAGE DOOR REMOTE, THEN AN HOUR LATER SAW THE IDENTICAL REMOTE FOR $30 AT ANOTHER NEARBY STORE. WHEN I TRIED TO RETURN THE REMOTE TO METRO, I WAS TOLD "NO RETURNS ON ELECTRONIC DEVICES", EVEN THOUGH THEY HAVE A SIGN SAYING "25% RESTOCKING FEE ON RETURNED ITEMS". BOTTOM LINE; IF YOU NEED A REPLACEMENT GARAGE DOOR REMOTE, GO TO YOUR LOCAL HOME IMPROVEMENT STORE AND NOT METRO GARAGE. YOU'LL SAVE "BIG MONEY", AS THEY SAY.

THE SERVICEMAN ARRIVED ON TIME AND WAS COURTEOUS, PROFESSIONAL, AND EFFICIENT. HE MADE SURE I KNEW WHAT THE PROBLEM WITH MY GARAGE DOOR HAD BEEN, AND SHOWED ME SOME PROBLEMS THAT I MAY HAVE IN THE FUTURE SO THAT I'D BE ABLE TO RECOGNIZE THEM IF/WHEN THEY HAPPENED. HE DIDN'T TRY TO SELL ME ANYTHING. EXCELLENT.