Ice Dam Guys

Called to get a quote to have an ice dam removed. Their voice mail was full so I was unable to leave a message. Someone from the office called me back (from the caller Id on the phone). She was very helpful and told me that if I could send a picture of the ice they would be able to tell me if I needed to have someone come out and remove it. She also wanted to make sure that I knew the charge for their service is $675 per hour. I did not use them because of the cost.

I called them at 6:40 AM and Josh arrived promptly at 9AM It took 2 and 1/2 hours to mediate the problem. It was pretty big. I thought the price was high, but the professional that came knew his business and was very efficient. He did not waste time and did a very good job. He also gave me some tips, like keeping the roof vents clear of snow, to help avoid the problem in the future.

I called at 10pm and Brad was on the job at 7:30 am the next day. Very pleasant person explained the fee and set up the date and time. Brad was knowledgeable and prepared. He explained what he was going to do and what we could do to prevent ice dams in the future. First shoveled snow from the roof about 6 feet up then started the steam machine. I cannot understand the complaints about the time this takes. You can only go as fast as the steam permits and the thickness of the ice slows the thawing process. Once he was on the roof he never came down until the job was finished. Also, I cannot understand the complaints about price. When you figure in the cost of the machine, truck, labor, insurance (I'm sure some have fallen off roofs) and travel time how can you compare this to attorneys fees. Brad did an excellent job. The Ice Dam Removal Guys company dealt with me honestly, fairly and ethically. I would definitely call them again.

We noticed a water leak coming in around the fireplace and suspected ice dams, so called IceDam Removal Guys. They were able to come the same afternoon and remove all ice buildup. Will definitely use them again.

It was good. They were very prompt and courteous. They did a good job. They did the service on the following week after I purchased the big deal. The price of such service is variable depending on the supply and demand. There were other places that had lesser prices and there were other places that had greater prices.

We raked the roof before he arrived and removed snow from around the outside faucet. He thawed the faucet and got it running. Although it was covered with a foam cover, it was still frozen a bit. He had all the equipment and got right to work. When they come out you do pay for set up and take down, so be prepared to add that time on to the cost. It took an hour longer than the two hour minimum because we had a lot of ice on the back of the house and in the gutters. John checked with me long before the initial two hours expired and gave me feedback on the options of continuing the work or stopping at 2 hours. We decided to add another hour of work and the result was well worth it. There was a lot of clean up involved after the work was completed at my house. The sidewalk under the gutters was covered with ice and water. We got out the pump and pumped the water away from the house before it could freeze and hauled big heavy blocks of ice from the sidewalk after John left. I should note that I called the office last evening after 8 pm and John was at my house at 8 am this morning. My roof is completely clear of ice dams and a lot of the snow. I would definitely recommend this company to anyone with ice build up and would call them again in the future.

I didn't hire them due to them being a rip off on pricing.

He did an outstanding job. Everyone that I talked to on the phone was great and so was the experience. I would use them again without a doubt.

Update: The ice dam guys have resolved our issue to our satisfaction which I feel is fair to my mother and the ice dam guys. I feel confident to use them again, so although I was disappointed with the service listed above I would try them again due to the quick resolve and professionalism by their management.

EXTREMELY WELL. A very good company and an amazingly friendly technician. I called at about 10 on a Monday morning and was immediately scheduled for 12-2 that same afternoon. Beau, the service tech, called and let me know he was about 45 minutes away. Beau could not have been any better. He was super friendly, very professional, completely honest and upfront. He told me the project would most likely take about 5-6 hours and he emphasized that was just a guess and it may take longer. He was very honest about the price, which was very appreciated by us. He always took off his shoes (which was unnecessary) and great about explaining the project and what needed to be done. He would call from the roof every few hours to give us an update and let us know how much longer it may take. The whole project went very well. He was so quiet, our 2 year old went to bed and Beau was working on the roof right above his bedroom. I can't say enough about how much I would recommend this company. When you call, ask for Beau to do the work for you, but I'm sure the rest of their people are just as great! The price, well...it's the laws of supply and demand. Yes it's expensive but it's a lot less expensive then having your walls flooded and dealing with an insurance claim and all the headaches associated with that mess.

The initial phone call was great. The salesperson explained the process. They have a 2 hour minimum fee and once the 2 hours are up their crew is supposed to check in with you to see if you want them to continue at an additional hourly rate. It was expensive but I needed the job done. I explained that I just wanted the back of the house done because I had a huge dam on one end of the house that needed to go because I have had issues with that corner in the past. Two guys showed up to do the job and they were nice. I went outside about an hour or so into the job to check on them. Oddly enough they started on the end of the house that barely had any ice on it, instead of the end that very clearly needed the attention. In fairness, we didn't tell the on-site crew which end to start on when they got there but I mentioned a huge dam on one end of the house in my initial call. The 2 hour minimum time passed and no one came to ask me if I wanted them to continue. I waited a while longer and finally went outside to check on them. They had barely started on the end that was so horrible so I let them go for a bit longer. After checking on them yet again I asked how much more time they needed to finish and was told about another 45min-hour. Well, another hour wasn't in my budget so I needed them to stop as I was already at $887.50 and the problem I called about was barely touched. I bought an Angie's list discount coupon which gave me additional time for only $50. If it wasn't for that, my bill would have been over $1000.00 2 weeks later I found another company that advertises "no one pays more than $600". I called them and they finished the job and were just as nice. I asked them how much it would have been for my entire roof and it would have been less than what I paid the Ice Dam guys to do 1/4 of the roof. Though the Ice Dam guys were nice, they are no longer on my call list strictly because of price and lack of follow through after the 2 hour minimum.

In spite of my ongoing efforts to shovel snow from my roof throughout this snow season, I still got those darn ice dams. Garrett did a great job for which I am appreciative, but I am absolutely shocked by the price, even with the Angie's List discount. Seriously? $375 per hour? With a two hour minimum? Apparently, I'm working in the wrong field. My lawyer, my doctor, even my kid's neurosurgeon don't make that much, so what's up with that? I know that insurance must be high for the work they do and of course, once you have a leak you are totally at their mercy. But $375 per hour for one person is plain and simple: highway robbery. Would I use them in a pinch (which I was)? Yes, but begrudgingly. Your experience may vary.

1.5 story home. Roof low and shallow enough not to need to rope up. Using 2-3 guys, spend 4 hours using shovels and steam, removed dams. Came the day I called. Gave me hourly rate on phone ($155) and gave hour estimate when arrived (4 hours). I requested working no longer than that. They works solidly for the 4 hours - easy to hear them working! They went over be a few minutes and charged me for the 4 hours.

I called the Ice Dam Guys due to concerns about the weight of the snow on a flat roof and incipient ice dams. The office called back immediately and set up an appointment for later that same day as I requested. The technician, Jon Hallaran, came promptly as scheduled, removed all the snow and cleared the area so that the threat was removed and dealt with the ice dams. He provided excellent, attentive service.

An ice dam was creating a leak through my kitchen ceiling. I called and they arrived within an hour and 15 minutes, much sooner than I thought they would be able to do durning this busy season. Although he could have spent the whole day on my roof, he respected my wishes for limiting the time to the two hour window I requested and didn't press for further services. He was able to remove more than anticipated during the two hours and the leak stopped while he was working. As with most any ice removal service, the fees are anything but cheap, but I figure due to the quick response time, they saved further costly damage to my home. The service man was professional and courteous and I would recommend them to neighbors.

Even though their voice mail box was full they still called me back right away. Considering they were the only company I could get to return my calls, this was a big plus in my book. They came out right away the next morning and were on time. The work was done professionally and in a timely manner. I was a little surprised they didn't rake the snow off other areas off the roof, but only where the ice dam was. The price was a bit outrageous in my book, but with such high demand who can blame them. Overall a good experience.

After 4 hours only the east side was done and the west side only partially complete. I had to halt the process because of the cost and was left with ice 2 inches thick all over the sidewalk, driveway and alley.

He did everything that was expected plus made it a enjoyable service. Very friendly and explained about everything he was going to do. Was very concerned about the safety while he was working and made sure there were no way that someone might walk under the bigger chunks of ice that came down while working. Kept the overall cost under $1000.

Mike S. was great and very helpful in resolving our problem. When you have water pouring in despite having diligently raked with each snowfall, you know it's a bad year. Our problem stemmed from a shed dormer that couldn't be reached easily from the ground. The price is substantial but the local demand was high due to the weather and this season's accumulation. Mike mentioned they had received 2000+ calls the previous weekend. An Angie's List membership provided a substantial hourly discount and a coupon on top to ease the financial hurt a bit. 5 stars for the service, 4 stars for the price.

I have tried to call twice on 2 different days and the message box is full so you can't leave a message. I understand that they may be very busy but someone should be listening to messages and emptying out the message box. I also sent an email through angie's list but no response.

With last week's warm up, I found leaking in our kitchen and spots on our bedroom ceiling. I contacted IDR Guys via email. Due to the influx of calls they received, I did not receive a call back right away. This was fine because it gave me a chance to clarify with our insurance company what steps we needed to take. When I was given the all clear to proceed from them, I called back and spoke to Jay. He was very apologetic, looked up my email and assured me that he would have someone here the next day. That, of course, was the day of our most recent snowstorm. When nobody showed, I didn't think very much of it because I assumed it was due to the weather. I called Jay back and he apologized profusely and admitted that there was miscommunication on their end. He assured me that someone would be here the next morning. The next day, Mike showed up around 8:30 despite black on the traffic maps and was eager to start working. Unfortunately, his ladder was not tall enough for our 2 + story house. I had told them it was a two story house when, in reality, our basement ceilings make it a bit taller. He assured me that someone would be back. At 5:30 on Friday night with an insane amount of snow, ice and wind, Tony showed up and got to work. He explained exactly what he would do, how long it would take, explained the two hour minimum and stated what he would do if he finished the target area early so that we could maximize his time up there. Two hours later, Tony described what he did, what he found, why we had leaking, the concerns with our house and what to do if we had more issues. He was friendly, informative and even reminded me about an Angie's List coupon that we could use! In the end, I was so impressed by IDR Guys professionalism, their commitment to working in spite of the elements and their desire to please their customers as thoroughly and quickly as possible. Despite the little bumps we had along the way, I would highly recommend them without reservation!!!

I called early one morning after being awoken by popping and cracking noises coming from the roof the night before. They said they could come out right away. It was a snowy/subzero day and the guy they were sending out did not arrive when the said he would. I called, they apologized and called the guy. Apparently, the equipment froze up when he tested it and so it took him some time to get it. working. He forgot to call to let the scheduler/owner know. Not a big deal, as I was really happy they could do the work the same day. They charge $375/hour and state this up front along with the fact that all jobs take at least 2 hours. Once the guy arrived and got to work, it was a total of three hours, at which point I stopped him as the cost was pretty steep. However, I was willing to pay for peace of mind that the roof wasn't going to cave in and the ceiling upstairs follow. The first 20-30 minutes was his inspection of the roof, which included him taking pictures and explaining how he would interpret what he saw. It appeared to him that there were a few spots where the roof had little insulation and this was causing most of the melting issues. He was nice to explain how to address these issues so I wouldn't have ice dams in the future. Then he returned to the roof to begin steaming off the ice dams. I did stop him at the 3 hour mark because I couldn't afford any more of his time. Unfortunately, the ice dams at the back of the house were not yet removed completely. He said it would take about another 30-45 minutes to remove them as they were very thick. I had to pass on completing the job. They were all really nice but I don't think I can afford to do this again or may seek another Angie's List provider that has a lower hourly rate. I did ask the guy if he could email me the photos he took so that I would know which areas were the trouble spots, so I could address them. He said he would but I have never received them. I also haven't followed up to ask for them again. Overall, the work was done well. The company responds quickly and provides good information. My only con is the price. It really isn't affordable for me.

Very well. No complaints. Brett was very professional. He got wet. Luckily for him, it was sleeting, and not below zero.

Tom Isaacs did the work on our roof. He was very professional and a pleasure to work with. Tom gave me an estimate before doing the work and then came in under the estimate. Tom removed the ice without hurting the shingles and/or the gutters. A very nice job.

Prompt, professional, courteous service. Larry did a great job! Payment was easy and convenient through PayPal. The Angie's list discount made a big difference ion the final price. I would highly recommend this company.