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Hugo Plumbing & Pump Service

Plumbing, Water Heaters, Wells and Pumps,

About us

We are a small business, making your experiance very friendly and comfortable. We have 4 employees who work out in the field. We do accept Visa and Mastercard and checks. We do prefer payment for service upon completion, but will accept it up to 15 days later.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

New Construction, Remodeling, Hot Water Heating, Hydronic Heating, Drain Cleaning, Sewer Line Cleaning. Plumbing Service & Repair. Plumbing Fixture Installation, Faucets, Sinks, Tubs, Showers, Toilets, Outside Faucet. Well Pump & Well Tank Repair & Replacement, Sump Pump & Ejector Pump Replacement

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.978 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
0%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 51-75 of 78 reviews

Frank C.
07/2019
5.0
plumbing
  + -1 more
Great people to work with..
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy H.
06/2019
5.0
water heater repair
  + -1 more
on time and very professional
Description of Work: waterheater repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LILLIAN K.
04/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy H.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced f**** & shut off valve

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANNA L.
11/2015
5.0
home remodeling, plumbing
  + 0 more
unknown
Description of Work: Hugo Plumbing replaced 2 leaky outdoor frost-free faucets and their indoor shut off valves, and replaced the shut off valves for our washing machine. |It went very well. |One of the old faucets was recessed into an unsightly hole in the garage wall and not very solid. The plumber suggested he could install the new faucet through a block covering the hole if I had a suitable piece of scrap wood - now it is more stable and looks so much nicer! I had only scheduled to have the faucets replaced, then realized the washing machine shutoff valves were bad too, so when he arrived I asked if he had time to replace them as well. He was able to fit it in on the same visit, which was very nice. He also answered some questions I had about our well cap. |Hugo Plumbing has also done emergency service for us in the past. They are very pleasant and easy to work with, we will continue to use them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$410

Elizabeth A.
06/2015
5.0
electrician, home remodeling, plumbing
  + 1 more
unknown
Description of Work: Replaced old galvanized water pipes with new; replaced water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,750

SANDRA M.
07/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: They left me with a very inadequate water system and just said it was as good as it was going to be. I brought in another contractor to fix and now it is working. |

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0


Kerry G.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired burst pipe and stopped leaks on outside faucets and inside shut off. | |Two guys, quick and effective.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$205

Lawrence B.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia M.
03/2011
5.0
plumbing
  + -1 more
Very well
Description of Work: fixed sump pump

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60

Patricia M.
01/2011
5.0
plumbing, wells
  + 0 more
very good
Description of Work: Checked out sump pump

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Keith O.
12/2009
5.0
plumbing
  + -1 more
They were prompt, professional and thorough. The even made suggestions on the copper plumbing under the kitchen sink adjusting the connections to make a more clean look.
Description of Work: Installed water line to our new refrigerator, hooked up the dishwasher to the sink and reconfigured plumbing under the sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

WILLIAM C.
09/2009
5.0
plumbing, water heater repair, wells
  + 1 more
Great. He was especially helpful in working with other contractors such as a well driller whom he teamed up with to convert from an above ground pump to a submersible one. His coordination saved me a significant amount over just having the well driller. His use of a computerized pipe drilling machine to put the water line under the house without requiring any modifications saved a great deal of time and effort. He also worked with the heating contractor to devise a way to pass the main heating and cold air return ducts through the foundation and under the cabin which saved a great deal of space for us as we try to convert a modest size cabin into a usable year around home. I would recommend him without hesitation for any pump or plumbing project.
Description of Work: Tom, the owner, converted my well pump from above ground pump and water line to a submersible pump and installed an underground line under the foundation to the opposite side of the cabin to tie into the location of our new utility room. He was key in the layout of the small utility room to fit in a furnace, tankless water heater, water softener, water filter, water tank, washer and dryer, laundry tub as well as all the drains for the softener, furnace, washer and laundry tub under the preexisting cement floor. He also layed out a new bathroom including a french shower with two completely separate controls, drain, new toilet and new vanity. It all worked perfectly. Since I am nearly a complete novice, I most appreciated his time and true PATIENCE, in figuring out how to accomplish so many things in a limited space and doing it perfect. I met three of his plumbers, all very helpful. He coordinated well with the carpenter, tile, electrical and heating people who I had chosen. Very cooperative. Change were many and done at very low cost. Very fair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

richard K.
08/2009
5.0
water heater repair
  + -1 more
Two men showed up after putting in another person's well about a half hour after the expected time. The went right to work got the heater running and only charged for one man's effort. Took about one half hour. I'm pleased.
Description of Work: Got a recalcitrant water heater to actually heat water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

DENNIS H.
03/2009
5.0
plumbing
  + -1 more
They had to re-set the toilet to secure it, then they replaced everything and sealed up the area. It only took them an hour to repair everything. They did the job, did it well, and I would definitely hire this company again.
Description of Work: Our upstairs toilet was leaking into the ceiling of our kitchen. They fixed the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

toni S.
02/2009
5.0
plumbing
  + -1 more
i found hugo plunbing on angies list read the reports and called on Monday late morning 2/16/09. By 4:00 monday afternoon Tom called back asked what the problem was and asked if i would be around the next mornng at 8:00 if so he would have mike come on over and make the repair. I aksed for an estimate and he thought i woul be around $150.00. Tuesday morning 8:00 am Mike called and said he was on his way over. by 9:15 am everything was repaired, cleaned up and working great.. i evenn have more room under my sink now!! The price? $157.00 Mike answered all my questions even checked out my tank for my well for me.. i would hire Hugo plunmbing again in a minute!! in the 6 years I have been in the wyoming area i have had 5 differrent plumbers, now I have MY plumber thanks Mike and Tom!!
Description of Work: i needed to have the pipes under my kitchen sink redone. i had leaks in many places.from the garbage disposal, and main trap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

Tembi L.
02/2009
4.0
plumbing
  + -1 more
Hugo's Plumbing was very quick to come out. The experience went well. They cleaned up after themselves well.
Description of Work: I hired Hugo's Plumbing to fix a pipe that burst, and our water heater.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

TRACY & TONY B.
01/2009
5.0
plumbing
  + -1 more
I called Hugo plumbing to come out and put an "on and off" spicket in. I also needed my toilet worked on.They did a very good job and were very helpful. I would use them again.They were also very friendly.
Description of Work: I used Hugo Plumbing to fix my toilet and to install a spicket.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JILL M.
12/2008
5.0
plumbing, wells
  + 0 more
Tom gave me a rough estimate over the phone and then scheduled the work within the next several days. Tom called to say he was running late and arrived within 30 minutes to deliver the new toilet. His partner Mike then arrived to do the actual work because Tom had to attend an appointment with his accountant. Mike kept me informed of his work progress and completed everything within a couple of hours. It was totally painless. Tom and Mike were personable, professional and exceptionally competent. I would definitely use them again.
Description of Work: Replaced old basement toilet, adjusted shut off to well pump, and tighten connection to water main.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$394

hyla J.
08/2008
5.0
plumbing
  + -1 more
It went great. They were super responsive for the emergency services and for the well tank. It took him about two hours to fix the sump pump and another two hours to fix the well tank. He was very professional. I would recommend him to other people.
Description of Work: They replaced a well tank and provided emergency services for a sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Keith O.
11/2007
5.0
plumbing
  + -1 more
WOW! Called them one day, the next they literally woke me up to find out when they could be there. They did great work and completed everything faster than expected and cheaper than I thought. Tom explained the new valve workings, even tested our water pump system and updated us on it's condition.
Description of Work: Fixed water valve to outside spigots and replaced broken PVC tubing for utility tub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

CATHY G.
11/2006
5.0
plumbing
  + -1 more
This work was done on two different days, and both times Tom and Mike showed up on time. They were called originally when the plumber I had lined up canceled. They were able to come in the afternoon of the day I called to do the water tank and a couple of days later to do the bathtub faucet. Both jobs were completed in a timely manner, and I am very happy with the job(s) they did. I will definitely call them again when I need a plumber. I highly recommend.
Description of Work: They fixed a leak in pipes leading to a small water storage tank in the basement (which holds the water pumped up from the well). They installed new bathtub faucets (with new valve which regulates hot/cold temp when other water in the house is running) provided by homeowner. This involved cutting a hole in the wall in the closet behind the bathtub. The wall was then replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310.5

Response from Hugo Plumbing & Pump Service
THANK YOU FOR THE GREAT COMMENTS! IN TODAY'S BUSY WORLD, IT IS NICE TO HEAR WHEN PEOPLE TAKE THE TIME TO APPLAUD GOOD WORK. ONE OF OUR MAIN GOALS AS A COMPANY, IS TO PROVIDE HONEST & QUALITY WORK. YOUR COMMENTS AND PRAISES WILL WILL BE HAPPILY PASSED ON TO TOM & MIKE. IT WILL MAKE THEIR DAY. THANK YOU, SUE THILL, OFFICE MANAGER

WILLIAM F.
10/2006
5.0
plumbing
  + -1 more
Outstanding! Work was done well and at a fair price.
Description of Work: Installed under the sink plumbing and fixtures on top of sink for a kitchen remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$233

LORALEE D.
07/2004
5.0
plumbing
  + -1 more
EXTREMELY RESPONSIVE; EXCELLENT WORK.
Description of Work: TWO OUTSIDE FAUCETS REPLACED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$246

TONI L.
04/2003
5.0
water heater repair
  + -1 more
unknown
Description of Work: REPLACE WATER HEATER AND REMOVE OLD WATER HEATER

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Contact information

9600 180Th St N, Forest Lake, MN 55025

hugoplumbingandpump.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Wells and Pumps,
Drain Cleaning,
Electrical,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Sewer Cleaning

FAQ

Hugo Plumbing & Pump Service is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Hugo Plumbing & Pump Service accepts the following forms of payment: Check,MasterCard,Visa
No, Hugo Plumbing & Pump Service does not offer free project estimates.
No, Hugo Plumbing & Pump Service does not offer eco-friendly accreditations.
No, Hugo Plumbing & Pump Service does not offer a senior discount.
Yes, Hugo Plumbing & Pump Service offers emergency services.
Yes, Hugo Plumbing & Pump Service offers warranties.
Hugo Plumbing & Pump Service offers the following services: New Construction, Remodeling, Hot Water Heating, Hydronic Heating, Drain Cleaning, Sewer Line Cleaning. Plumbing Service & Repair. Plumbing Fixture Installation, Faucets, Sinks, Tubs, Showers, Toilets, Outside Faucet. Well Pump & Well Tank Repair & Replacement, Sump Pump & Ejector Pump Replacement

Contact information

9600 180Th St N, Forest Lake, MN 55025

hugoplumbingandpump.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM