Direct Home Appliance Service

Took two trips since they needed to order the part. Fixed quickly.

The service man brought the part with him and the service was complete in 1/2 hr.

Fixed promptly. For the work the price was fair but I was told a 30$ part cost 90$. I was left feeling awkward when he told me this as I had already priced the part. I know stocking parts and having them on hand has a price. I just wish that part of the charge had been told to me in another way or not at all. To be clear, I gladly paid the price and did not feel overcharged. Also, my credit card was charged promptly but I have yet to receive a receipt I was told would be sent.

Excellent - it was a great experience

Went as good as could be expected. Repair done on a newer dryer...of course past warranty. The repair was delayed by lack of motor availability. Understandable since dryer was a newer one. The only slight issue we had was that the part charge was more than what we could have gotten it for online, but may have had to go without a dryer for a period of time. That aside, I was pleased at the process. A very nice group of people.

Work was done quickly and well. Serviceman arrived promptly. Neat and polite.

I called the company yesterday and spoke to Patty and she explained the cost. I told her it was rental property. She offered to call my tenant and arrange the appointment. They came out today and fixed my dryer in 30 minutes. It was only a fuse. I did not want to have to buy a new dryer.

I called late in the afternoon one day, and got an appointment for the next day. The Technician, Trevor, was scheduled to arrive 3 - 5 pm. He called at approx. 2 pm and said he was running ahead of schedule and asked if he could come over earlier. He was able to quickly assess the problem, took the machine apart, and he said a small part had to be replaced and he had that part in his van. He replaced the part, put machine together and made sure everything was working properly. it took approx. 90 min. I paid $130.00. Trevor was very professional and the person I spoke with to schedule the apt was very pleasant and informative. I would gladly call them again.

We needed a repair for our clothes washer, which is a terrible situation to be in with an infant and toddler. I contacted Direct Home Appliance Services - Edina, and they were able to schedule same-day service. Dave was very knowledgeable, and he quickly repaired our clothes washer. He had a new part on hand, which wasn't as expensive as I thought it would be, and later he kindly explained what went wrong. I would definitely hire Direct Home Appliance Services again.

They did a great job. I remember it was a pretty good price and they did an excellent job.

The Service Technician did come promptly to assess the situation. He was thorough, but in the end concluded that this was more of a load balance issue rather than a mechanical failure. So not an entirely necessary service call, but I did learn some things, and now know what to look for if there is a failure in the future.

Jon replaced it and then gave us honest advice about the Samsung dryer we had purchased about five years ago (this was the second time the heating coil had burnt out in 5 years!) Jon was professional, thorough, and kind. I definitely recommend this place!

I had a good experience. It was less than $100. I didn't complain about the price.

It went very well. The repairman was very thorough in his work, and his explanation of what needed to be done.

They isolated the problem as a bad computer board. They ordered the part and returned to install it when it came in. Everything went very well.

He came out to check the freezer. By the time he got here, it was working fine.

Tech didn't have the parts so have to come back the next day. Give us a 2hr window but didn't arrive until 15 minutes before the window and took another 45 minutes to complete the job. As Angies member, I have a 5% off coupon which I have told the person who book the appointment. After everything is completed, then the tech says 5% only applies to part not service. No where on the coupon mentions that.

Everything went well. Serviceman was on time and knowledgeable. Water leak repaired.

Having a large family of 9, a non-working washing machine is considered an "emergency" repair. After calling around a few places, I was quoted grossly inflated prices just for a service tech to come out and review the issue. I believe it was partially due to my geographic location within the Twin Cities. When contacting Direct Home Appliance Services, I was greeted by a friendly voice who listened to my dilemma and gave me a fair quote based on what was reported. I was able to get a flexible appointment based on my work schedule within 48 hours. The technician arrived on time and thoroughly explained what the problem was. Something had simply got stuck in the drain pump and was removed. I could've easily been "duped" by having to pay for unnecessary parts and labor. The honesty and advice is greatly appreciated and I will definitely use them again. Thanks!

Water was leaking from under the refrigerator and its performance was iffy. I called Direct Home Appliance Repair. They weren't able to come right away so I put some towels there to sop up the water. Jon arrived at the appointed time and assessed the situation. First, he removed the grille and pulled out an enormous wad of cat hair that he said could be affecting the performance! Then he pulled the refrigerator out. Turns out the wrong tubing was used to hook up the water dispenser/ice maker and it sprung a leak. He replaced the tubing with a high quality one, which entailed him going into the downstairs crawlspace--no easy feat! All worked well after that and I even got a chance to clean the dirty floor under the fridge! Very pleased with the work done.

My freezer froze up and the technical who came out what prompt, knowledgeable and quick. He diagnosed the problem, needed a part and was back the next day. The freezer what defrosted so the day delay was not a big deal. The problem happened again and they came out free of charge to repair again. I would call this company again in a heart beat.

WOW! A lovely woman took my call and scheduled me for same day service. Jon came to my house and fixed my refrigerator quickly! His price was very reasonable and he was very personable. I will be saving his card in the event I need appliance repair in the future. I would highly recommend!

Very good, old dryer back in service. Great service from the time I made the phone call for repair till the job was complete.

Great. I was able to schedule an appointment at a convenient time, and the repair itself went quickly. The repairman replaced the valve coils, belt, and top glides to ensure that the dryer would continue to run well, and it has since that point.

Jon did a fantastic job! He explained and showed me what the problem was. Then he described what was needed to fix it and presented the costs. I asked some questions that he answered honestly. I ended up having him fix the problem instead of buying a new machine. He provided insight on current appliances and feedback for future purchases. The repair was a quick fix and my machine has been running smoothly now. If I need repairs in the future, I will definitely call this company again.