Direct Home Appliance Service

Best home repair experience in a long, long time or maybe ever.

I came home to a small lake in my kitchen...the refrigerator was no longer working and many of my freezer items had melted. I researched companies on Angie's List and started calling the next morning. Direct Home Appliance Service was the first one where I reached a live person and they were able to schedule someone to come out that afternoon. I appreciated that the appointment "window" was two hours rather than all afternoon like some companies do. Dave arrived within the specified timeframe and was very friendly. He got to work right away and was able to work in a very tight spot; the location of my refrigerator doesn't allow much room to work. Dave quickly diagnosed the problem (bad start/run relay) and he was able to replace it with one from his truck. Once the part was installed, the compressor started up and right away the freezer section started to get cooler. I was relieved that it wasn't a bad compressor. Dave did advise that if the new relay failed, it was because the compressor is going bad. He also let me know that at that point he would advise purchase of a new refrigerator rather than spending money on such an expensive repair. I had a coupon from their website that Dave honored without question.Overall I was extremely satisfied with the service and price.

He knew right away what to do, and he was able to locate the problem in 5 minutes. He asked for some ice to chop (glad I had a little left after this heatwave!) and immediately the sound of the disposal was quiet as normal. He indicated we had a good disposal and he quickly wrote up the invoice, gave me a magnet, and we were both onto other parts of our days.

They were on time and quick. The repair man was very neat and pleasant to deal with. They make the process easy.

They were very responsive in arranging for the service call, and the repairman arrived at the scheduled time. He was extremely personable, and found the problem, which turned out to be an icemaker that wasn't in use but was turned on. He offered to remove the ice maker if I wasn't going to use it, since I would be paying for the service call regardless, and it would give me more space in the freezer. I found him to be very competent and helpful. I would definitely use the company again.

Excellent as always. This is the only company I'll ever use for appliance repair.

I was at work when the repair was started. My wife was at home at the time. The repairman was apparently very experienced and did not take long to finish his work.

I was very pleased at the result and assurance that they would back their work.

The process went great from start to finish.

They did a good job. They were very personable and efficient. He knew right away what the problem was and had the part on his truck, I was very impressed.

Mark did a great job. He was thorough, he explained everything that he did, gave suggestions to extend the life of the door. We have worked with Mark before, and I would not hesitate to hire him again, and to recommend him to friends.

I called the provider at about 10 AM. The person who answered the phone asked for a description of the problem. I described the refrigerator as a Kenmore bottom freezer type. I said that about a week ago the refrigerator quit cooling. Even though the freezer seemed to be working, no cold air was coming out of the vents in the top back part of the inside of the refrigerator. I said that I had thawed the refrigerator out about a week ago and it seemed to work for about a week until the same problem returned. The person on the phone asked whether I wanted the next available appointment time or the next day. I said that I wanted the next available time and she said that would be that evening between 5 and 7. She said told me who the technician would be that would be coming, but I do not remember his name. I asked whether I needed to empty the refrigerator and freezer out beforehand and she told me that it was not necessary. The technician arrived at 6:45. He asked me to relate the problem to him, which I did. He said that it sounded like a problem with the defrost system and that he would need to disassemble the freezer to the point of being able view the affected parts. He did this in about 10 minutes. He then pointed out the frost on the evaporator coil and said that this pointed to the defrost system as the problem but he would have to melt the frost and possibly take some readings to see which component was the problem. He took about fifteen minutes to melt the frost, asking for paper towels and then an old cloth towel to absorb the water. He showed me the bad part, told me it was a common problem, and that it was among the least expensive parts to replace. He replaced the part, and reassembled the freezer. He checked the underneath the refrigerator to see if it needed cleaning. (It didn?t; I had done that the week before.) He explained that there might be some water on the floor behind the refrigerator, but it would evaporate quickly. I paid with a check but he would have taken a credit card as an alternative.

I am very pleased with their work.

He arrived on time and quickly diagnosed the problem--he commented it was unusual for this part failure without additional complications. He did have the part with him and quickly performed the repair. He was very personable, cleaned up completely and performed some additional checks and services. I found them capable, very reasonably priced and will definitely use them again.

My refrigerator is at least 15 years old. In dog years that's 105! This thing has never had a problem, and I mean NEVER. Go figure that within a two week period 2 different parts of the ice maker would fail. The first time it was the teeth that make ice cubes. The guy came out promptly, fixed it and the bill was a $90 part and about $90 for labor. Nice guy, we chatted about how the next fridge we buy will never be this reliable. A week later I noticed that my freezer had a ton of water in it. I had no idea what was wrong. I called them up at 5:30 pm on a Friday, frantic that the fridge would start floating soon. Where was the water coming from. The guy spent an hour with me on the phone telling me where to look on the fridge and how to shut off the water to the fridge. We made arrangements for him to come by on Saturday. The next day, he came out, replaced a valve on the back of my fridge, vacuumed baround the motor, helped replace the shutoff downstairs that seemed to be leaking. I thought "oh no, this is going to be a big bill." In the end, he only charged me for 1/2 hour repair and the cost of the valve. These guys rock!!

They were very professional, very helpful and they tried to help me but they did not work on the type of air conditioner I had. They did refer me to another store that they thought could help me.

The dishwasher was running and during a cycle starting sending lots of water from the base on the hardwood floor. We stopped the dishwasher and called the service. They could not come until the following week. They came and problemsolved and replaced the valve. It has worked perfect since.

It was very satisfactory. The repair man who came was very efficient. He diagnosed the problem in just a few minutes and once the board was available, he replaced it in just a few minutes. The was only one hitch, namely, he was given the wrong circuit board by a supplier, and this resulted in an extra trip, for which we were not charged.

We called Direct Home Appliance after doing a lot of research online with Angie's List. Jon came the next morning and opened up the stove to reveal the problem. Incredibly, this 4-year old Maytag stove had a melted element. The element is within the stove and under an affixed plate so it wasn't something we'd be able to see. He said that he'd get an element and be back soon to replace it. This was done and my stove was working again. He was extremely professional in every way and very neat, also.

It was the most satisfying experience that I've every had with an appliance repair company. They were really first rate.

This company came out the same day I called. Repair person was very professional and friendly.

Excellent job; in and out in an hour and was great!

I'm very pleased. The technician offered to come to my house in a couple of hours (I called in the morning), but arranged to come late afternoon so I wouldn't have to take more than a couple hours off from work. It was done quickly and professionally. I didn't call around about a price, because I didn't know how to diagnose the problem, but the price seemed reasonable.

I called about 9 am and they were able to give me a 2-hour time slot that afternoon. Technician showed up when promised, was there 30 minutes and had refrigerator repaired (burned out relay). Reasonable price, knowledgeable repairman.

Came the day I called at the time he said he would arrive. Knew what the problem was, verified, and made a preventative fix.