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Stanley Steemer

Carpet Cleaning, Upholstery Cleaning, Furniture Refinishing and Repair,

About us

Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional phone numbers - (800) 400-9404, 800-783-3637.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial carpet, tile & grout, upholstery, furniture, leather & air duct, area rugs, water damage, flooring sales, hardwood floor refinishing, cleaning, restoration & installation.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.292 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
15%
3
11%
2
8%
1
5%


Rating CategoryRating out of 5
quality
4.1
value
4.1
professionalism
4.2
responsiveness
4.4
punctuality
4.5
Showing 26-50 of 92 reviews

Mary E.
02/2012
5.0
furniture repair
  + -1 more
He came out in a very timely manner. I think he came the next day when we called them. He took the entire cushion back to his office with him and re stuffed them all and brought them back the next day. He also did the chair for free. He did a wonderful job. He was very professional, personal, and patient. He answered all of our questions. He was very timely. He showed up in a very short time. I would use him in the future.
Description of Work: I used Lee’s Upholstery in January. We had two other couches and on fabric couch done as the sheets were getting too compressed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Heather B.
11/2011
1.0
air duct cleaning
  + -1 more
The actual process of cleaning the ducts took longer than expected because of difficulty getting into the tight spaces of a townhome and figuring out the airflow. I didn't think much of that because everything I have had done on the townhome has required some adjustments. The cleaning of the ducts went well and there was a noticeable improvement in the air quality and amount of dust in the home. I had never had the ducts cleaned and didn't think to turn on the furnace to see if there was airflow to all the vents. When I went to turn on the air conditioning in June, there was absolutely no airflow to the vent in my bedroom. I called Stanley Steemer and they sent someone out to check the vent. The damper was closed, but even when it was opened there was still no airflow. He didn't go into the attic and thought the whole bedroom ceiling would need to come down. The guy who came out was going to check with his boss and then get back to us. We never received a call and I called multiple times to get an answer. When I finally talked to someone they said they did not have a camera to inspect the duct but were looking into borrowing one from another company to see what was going on. I never got a call back and again called multiple times to talk with someone to see what the next step would be. This time I was told it was not Stanley Steemer that broke the vent and they would not be getting a camera to check out the vent. I had an annual inspection done on my furnace and air conditioning and mentioned the problem I had with the one vent. The tech from the furnace company noted he heard air blowing in the attic (which was not normal) and advised me the vent needed to be fixed before winter or I would be getting roof damage from ice dams. My dad talked to an air duct cleaning company in the small town where he lives (they have cleaned my parents ducts multiple times with no problems), just to see if this was a common problem and what should be done. The small company in a small town has a camera to check ducts and the owner of the company told my dad I need to keep on Stanley Steemer to get the problem fixed. He said they should have insurance to cover these issues and was amazed they did not have a camera to inspect air ducts if they are doing air duct cleaning. My husband and I have been calling and calling for the past few weeks and messages have not been returned. I was told the company had new management and employees, but my husband just talked with the same person I had originally dealt with. We have been lied to repeatedly by the employees in this company and have spent over five months dealing with this issue. We went through all summer without air conditioning in the bedroom, it was miserable. I have multiple sclerosis and had an increase in symptoms due to the heat I had to deal with all summer. We have always had strong airflow in the vent in the bedroom and sometimes we had to close the vent a little because it was so strong. We are now working on legal action because we have no faith in Stanley Steemer to fix their mistake.
Description of Work: I had air duct cleaning performed with brushes.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0

$300

Heather J.
08/2011
5.0
carpet cleaners, air duct cleaning
  + 0 more
Scheduled both duct cleaning and carpet cleaning after closed on new house. Showed up on time. Inspected all of the vents closely and advised that it was not necessary to clean them at this time. Took pictures of vents and explained what they look for. Discussed normal time frame for cleaning. Gave estimate for the future. Carpet cleaners came separately. Looked over carpet and recommended odor protection from previous cat. All workers were very courteous and knowledgeable.
Description of Work: Evaluated air ducts, carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Scott P.
08/2011
5.0
carpet cleaners
  + -1 more
Everything turned out really well. They did a good job and were on time. They also worked quickly and I would recommend them.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail S.
07/2011
5.0
carpet cleaners, floor cleaning
  + 0 more
Everything went great. They really did a nice job and were very happy with the experience. They gave me an estimate over the phone and stuck to the price when the job was done. There prices were very reasonable. I would use this company again.
Description of Work: They came out and cleaned our capeting & hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shaina M.
03/2011
5.0
air duct cleaning
  + -1 more
They were very knowledgeable and got the job done quickly. They also cleaned up after themselves. The job went very well.
Description of Work: We used Stanley Steemer for air duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

J. Renee B.
09/2010
3.0
carpet cleaners
  + -1 more
Easy quote obtained on line and then easy cleaning scheduled over phone - very friendly and helpful. Arrived on time and were very fast. However, carpets still had stains and seemed as if stains were more visible after the cleaning. Also, a stain occured after the cleaning that was not there prior to the cleaning. Carpets were very stiff and scratcy after the cleaning - maybe too much soap was left in them? Not very impressed and will not use again.
Description of Work: Cleaning and deodorized carpets in an unfurnished home - 9 areas.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$420

Bernadette L.
03/2010
5.0
carpet cleaners
  + -1 more
I must like them because I bring them back every three months and use them at the same price.
Description of Work: We use Stanley Steemer to get our carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Lisa P.
12/2009
5.0
carpet cleaners
  + -1 more
I was moving into a new home and the previous owners trashed the carpet and I thought it would be easier to see what came clean before I replaced the carpet throughout the entire home. They got almost every single spot out. They basically saved me from replacing about $5,000 worth of carpet. Two men came out to do the job and one of them was actually a manager and he was extremely professional, he recommended teflon treatment on some areas because of the type of the carpet I had and knocked the price down than what was quoted. He also threw in a spot cleaner that I later had to use when I spilled a small amount of paint and it took it right out. They worked very quickly and were done in under an hour. I would definitely use them again.
Description of Work: Carpet cleaning for entire home plus teflon coating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

SUZANNE G.
09/2009
5.0
carpet cleaners
  + -1 more
The work that they did was to my satisfaction.
Description of Work: I've used them two times for carpet cleaning and upholstry cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

KEITH E.
07/2009
4.0
carpet cleaners, upholstery cleaning
  + 0 more
They came over and did the job when they said they would do it. Everything kind of just worked. They were able to get out a spot that we weren’t able to. They cleaned up after themselves. However, their price was high.
Description of Work: They did carpet cleaning for us 10 months ago. They also cleaned a couch for us.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary J.
05/2009
3.0
carpet cleaners
  + -1 more
The first time they came, I was not pleased. They did not move the furniture or clean the edges of the carpet. They told me it was my responsibility to tell them to clean these. They had to come back and clean again. They did a good job the second time.
Description of Work: They cleaned the carpets in my home.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

lisa K.
05/2009
5.0
carpet cleaners
  + -1 more
I like to use them because they use their own power and water. I used a company before and they blew the power in my house. They do a good job and get the carpet really clean. They are very good.
Description of Work: Stanley Steemer does my carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary J.
10/2008
5.0
carpet cleaners
  + -1 more
Our dog was elderly and had problems with bleeding. I called them to take care of my off-white carpet. They told me if any spots come up to call them back. There was another spot by the bathroom door that came up. I called them and they sent out a special team and took care of the spot. They told me how it can reappear on its own and told me how to take care of it. It reappeared one more time and I took care of it. They are very informative on how to keep my carpets cleaned. They moved all the furniture and made it look really nice.
Description of Work: They cleaned the carpets in my home - living room, dining room and three hall ways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

SUSAN D.
10/2008
2.0
carpet cleaners
  + -1 more
They had a room cleaning special. They came when they said they would, cleaned basement carpets which were about a year and a half old. They were really not dirty, but had some light traffic soiling and had some goof ups from contractors in basement work. This was in preparation for selling home. Cleaned rug quickly, then asked if we had a fan to air out room as the rugs would be damp for a day while they dried out. Asked us not to walk on it until that night. The next day - with the fan running and basement window open all night - the rug was still sopping wet. Took days to dry out, by which time mold started to grow on carpet. Literally started to turn dark in areas, and we needed to have them cleaned again. They did not take the time to suck the cleaner out of rugs, and they should have known that. I suspect they did know and were in a hurry. The new homeowner ripped it all up and threw it away.
Description of Work: Cleaned basement carpeting in two rooms.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$300

JEAN W.
09/2008
5.0
carpet cleaners
  + -1 more
They were fast, efficient, and the areas look great.
Description of Work: Cleaned the stairs, carpet and couch. I opted for the full service package.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

AGATHA S.
04/2008
3.0
carpet cleaners
  + -1 more
For the money I paid, the stain should have been removed. I ended up having to pay 2 companies for the same stain, so I ended up loosing money.
Description of Work: A couple years ago, my cat urinated on my living room carpet. I called them because my preferred company was not available. They came, but did not take the urine out. It was less visible, but the stain was still visible. I panicked because I have light carpet. My preferred provider was able to take it out even after Stanley Steemer treated it with their chemicals.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$225

LINDA P.
02/2008
5.0
carpet cleaners
  + -1 more
They were prompt, helpful, and did the job well. They came and went quickly and had an appropriate price.
Description of Work: They cleaned the carpet in one room and a stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie J.
09/2007
2.0
upholstery cleaning
  + -1 more
The guy was too chatty and spilled water all over oriental rug and didn't clean it up. Parting words were "it is just water." Equipment looked shotty and duct taped together.
Description of Work: Steam cleaned sofa, love seat and chaise lounge.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$300

SUSANNE S.
06/2007
2.0
carpet cleaners
  + -1 more
This all started because of a small spill at a book club. They came to clean the carpets and told us that they could also do couches. The people they sent rubbed the couch so much that the material began to disintegrate. I called the manager and he came out and said he could have a guy come out to fix it. Because of the damage done to our couch before, he wasn't able to offer much of a fix. There was also a high traffic area that they weren't able to get clean. I felt the whole experience was not done very professionally.
Description of Work: They cleaned our carpets and cleaned a couch for us.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


RICHARD B.
04/2007
5.0
carpet cleaners
  + -1 more
I've used them several years now and they do an excellent job. They show up on time and are very courteous. I'll continue to use them in the future!
Description of Work: They cleaned carpet in a hallway and 3 bedrooms for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JIM & LIZ P.
10/2006
5.0
carpet cleaners
  + -1 more
We have been using Stanley Steemer of just over a year now. They always arrive on time and clean the carpets in a prompt yet complete manner. We have been happy with the results so far. We can always tell a difference after they leave.
Description of Work: Cleaned carpet in living room, hallway, bedroom, and small dining room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105.44

ANDREA Z.
09/2006
5.0
carpet cleaners
  + -1 more
We were happy with the work. The representative explained what he was going to do and what to expect. Unfortunately the odor had gotten to the pad and there was nothing they could do to get it out, so we'll be checking the List for someone to replace the pad in that area of the family room.
Description of Work: Cleaned section of family room carpeting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

RON K.
09/2006
5.0
carpet cleaners
  + -1 more
Eric and John did a great job. They were here on time, did their work quickly but thoroughly, and did not pressure us to buy additional services. They suggested some things we might consider but absolutely no pressure. We just bought this four-year old house this summer and didn't know if the taupe carpets had ever been cleaned. There were some spots and dirty traffic patterns but they cleaned up beautifully.
Description of Work: They cleaned the carpets in the living room, hall and master bedroom with walk-in closet. They had an advertised price of three rooms/areas for $99+tax.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105.44

EUGENE A.
07/2006
4.0
carpet cleaners
  + -1 more
Team of 3 arrived early. They were young and quite congenial, but seemed geared to sell extra service; e.g. pet deodorant added $80 to the bill. When I pointed out that there were several spots not being removed from first room, workers started to defend their work as standard. I aggressively stated that this was substandard. I also pointed to a relatively low Angie's List rating, which they declared insignificant. I informed them that THAT POSITION was very foolish. I think that the crew boss stepped in at this point and had the crew redo areas that were unsatisfactory and had me review each room and redid all areas that I thought substandard. In the end we were quite satisfied. But I do not know how things would have ended had I not been aggressive. It took about 2 hours work.
Description of Work: Three rooms of steam cleaning. 2 flights of stairs. Rooms rather large.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Contact information

15900 W 79th St, Eden Prairie, MN 55344

www.stanleysteemer.com/Home.aspx?landid=angieslist

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 3:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Furniture Refinishing and Repair,
Air Duct Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation,
Dry Cleaning

FAQ

Stanley Steemer is currently rated 4.2 overall out of 5.

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 3:00 PM

Stanley Steemer accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer offers free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.
Stanley Steemer offers the following services: Residential & commercial carpet, tile & grout, upholstery, furniture, leather & air duct, area rugs, water damage, flooring sales, hardwood floor refinishing, cleaning, restoration & installation.

Contact information

15900 W 79th St, Eden Prairie, MN 55344

www.stanleysteemer.com/Home.aspx?landid=angieslist

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 3:00 PM