Stanley Steemer

Overall, my experience with Stanley Steemer was good. I had a coupon for 20% off the entire job so the price was good. Scheduling was easy on-line. They showed up during the specified window. The technician was very personable. Tried hard to upsell me on Scotchguard protection, etc. He went to work and was quite efficient. He had to redo one area where a spot had not come out but was able to remove it. By evening, a small portion of my bedroom carpet had turned brown. The next day I called the office and they set an appointment for someone to come back out. The appointment was set for 2 days later, which was fine. The technician was unsure of why the brown had occurred, but treated it and recleaned it. It looked okay while it was wet. Later when the carpet dried, the brown came back. I called the office again and they told me that a supervisor would call me back in about 2 days. It shouldn't take 2 days for a supervisor to call a customer back about a problem. I didn't received a call until late in the 2nd day. I was driving and was not able to answer the phone but did call back right away. I got voice mail and left a message. The next day--nothing. I called the supervisor's number and left a message. Day 2--again nothing. I left another message. On day 3 after I hadn't received a call, I called the local number again. The person told me they could have someone come out again with a supervisor--but not for a week because they were "too busy." A company should never be "too busy" to take care of a problem they've caused for a customer. I asked to speak to a supervisor and was transferred to a supervisor. He agreed to come out in 2 days' time. A supervisor did come out, retreated the area and cleaned again and this time the brown has not come back. I was very disappointed in how hard I had to work to get someone to take care of the problem they caused. While they were all very polite, a company should never make a customer wait days and weeks before it gets around to resolving a problem.

I had Stanley Steemer out to use a 500 dollar gift card which was given due to them causing over 6,000 in damages to My house on the prior Visit, after missing the 1st appointment Not calling til after I called & emailed many times asking where the guy was going to arrive they canceled & guaranteed a 2 man crew the following morning. 1 guy arrived about lunchtime. Nice young man but sub-par work. Failed to mention or go over additional costs which my total was to be under 500 ordered & confirmed. I had other obligations that Saturday as this cleaning was to be done Friday as Scheduled he asked how I wanted to pay the balance which was almost $1200 total!!! Was never told or informed of extra costs or why never received a copy of the costs or even a receipt once paid. They are trained to get as much out of each job! = for 2 hours of cleaning I would never pay 500+ per hour especially since the few Concern spots our weekly house cleaners couldn't clean we wanted professionally cleaned. I've left several calls to the Manager & also emails with no response so here I'm wasting more time posting a review with I will do on various other sites as well The original damages Caused could have been avoided with the protective equipment they failed to use to rush the Job. There's much more I could share however I trust my point is clear.

Very well. Fast, on time, professional, good job.

Workers did not speak English very well, used recycled water to clean. Spent about 15 minutes of actual cleaning time and then tried to sell extra services. Carpet looked the same when it was done. Poor job of cleaning.

I don't remember the price. It was one of those coupon specials.

Fine. The couches had been very dirty from dogs rubbing on the sides. The corners could have come out cleaner. The two workers were very friendly and amiable.

I think it was 3 rooms for $99 and I don’t know what we did for add-ons. The price was acceptable.

Went very well and as scheduled. We have used these people before and have been very satisfied with their service.

They did a nice job. It was expensive. I think that their pricing is generally in line with other carpet cleaners, but my complaints was that they spent quite a bit of time trying to get me to purchase a package for future cleaning or extra services. I was not happy about that. I think they did an amazing job with carpet cleaning.

They do just fine. They do good work. I've used them before. I would use them again.

Their pricing is about the same. It was not expensive.

When I owned the other house they did it, like, once a year. I don't have carpeting now so I don't use them any more. I used them for five or six years before. They were the best.

The team of 2 cleaning technicians came to do the job about 10 minutes after I received a call telling me they were on their way. They arrived well within the window the appointment was set up for. As I was planning to have this done more often during the year as I have multiple dogs that can soil our carpet pretty bad, I decided to go with their annual plan where they will come out a total of 4 times during a 1 year period. This saves me about 30% of the total cost. The technicians were chatty with me, and did an excellent job of cleaning our carpet. In fact, I think it turned out better than I had expected. I would definitely recommend them to anyone.

We were very pleased with it. They don't use chemicals. We feel really good about what they do. They're very thorough. I had them do extra than what their promo had. I like when they have specials. I usually wait until they have their specials. They did the corners. They're very cordial. They do a very good job. I don't have any complaints. They did such a stupendous job when we had our sump pump go out on us.

The workmen, Daniel O. and Bakary J., did a very good job of cleaning the carpet as described above. They arrived a little earlier than stated appointment time. I had asked the customer service person who set the appointment if worker moved furniture, if there were any associated fees or if there was anything else at all that I should know about. I was told the service person would move furniture, no fees other than service fees (i.e., travel fee) and got the cost rundown on number of rooms to be cleaned and pricing for applying Supershield. Decided on above only. No mention of not moving electronics (wheeled treadmill) or of hooking up to my water supply for cleaning purposes. Was put out by both and let workmen know this; they asked if I wanted to continue with the service. I picked Stanley Steemer mainly because company states it will move furniture; I have a bad back that I can easily throw out if not careful. I decided to get the work done. Luckily, sister was over & helped move it; back sore afterwards. No booties worn over shoes; is this normal for carpet cleaning? Both gentlemen were very conscientious; they went back over some stained spots that needed more than a once over. Only thing missed was putting protective layer under two couch legs; no issue noted on this after carpet dried. Again, they did a good job. I did think the service was on the pricey side for the area (sq. footage) cleaned. My only other beef is I want all needed information; I ask a lot of questions before deciding on any service because of limited time, funds and no confusion at date of service. It's my "line in the sand."

Billy B. thoroughly cleaned our carpet in 3 rooms, hallway and furniture. Very professional and will use their services in the future. Absolutely no problems. .

They were on time and within the quoted price.

Things went well! Arrived on time and finished quickly. He gave us some tips on how to take care of our carpet and how long it should last. Very professional!

okay but not great. after having to fight with them about the basics of the job i'm not interested in any company that makes me fight for my most basic and already estimated services.

It didn't go well at all. They did not try to work out anything with me. They didn't offer anything to help.

They were responsive on their 800 number. They were efficient, quick, polite, and did what I expected them to do. I was very pleased with the services. It'll take another two days for the carpet to dry, but I'm confident I will be happy with results.

Their price was reasonable, and it was a special. They were here on time, but they did not do a very good job. My carpet does not look like it was even cleaned. I did not even call to tell them. I was just very disappointed with their work and knew that I was not going to call them when I need carpet cleaning again.

They called prior to arriving.They arrived on time.It appears the upholstrey is clean.PROBLEM - They discussed the use of SuperShield as a protectant on my upholstery. I asked about the product explaining that I have lung senstivities and was concerned. They informed me that it was a water based product rather than a chemical based product. I agreed to the service. Within a minute of the application my lungs tightened and I needed to go outside and use my inhaler. I am finding another place to spend the day as I need to not be in this environment. The Crew was pleasant and appologized. However, I feel the employees should be honest with customers about the product. Perhaps this is a training issue. I would have choosen to not have it done or to not be home during the application process if I had known about the chemicals in the product. I won't use Stanley Steemer services again for this reason.

They did a great job on the carpets, which is what I wanted. I couldn’t have asked for anything better. They were the only ones who came, so I didn’t have any comparison information. They were very nice, and they came when they said they were going to come. I thought their price was very fair.

We were very pleased with the results. The carpets and furniture are much cleaner, and the 2 men who did the work were prompt and professional. We will definitely use them again.