Insight Pest Solutions

The service was thorough.

Very impressed with their service.

everything went well.

See above$117.04

Very satisfied

See information above.

All went well

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We really wanted this to work, but wound up having a lousy experience. A college-aged sales person knocked on our door last month and gave us her spiel. After doing a cursory review online for info about the company and its products, we decided to sign up (they do year-long contracts with quarterly treatments). I should have been tipped off that the sales person couldn't explain how the products worked -- she said after the application, it takes two weeks for the products to reach their "full effect". This makes no sense to me and no one at Insight I asked was able to explain the science behind this. Anyway, it was easy to make the first appointment and the technician arrived on time. It didn't seem to take him very long to apply some products inside the house beneath the sinks, and then outside around the perimeter of the house, and in our yard. The biggest problem we have and what we wanted help with is ants -- there are two large nests (each about 2' x 3') in our backyard we wanted to get rid of. The technician sprinkled some granular product on the anthills. After waiting the requisite two weeks the ants were as active as ever, and we were also starting to get ants in the house, so I called back. The woman on the phone was unable to make a follow up appointment for me, said she had to call the coordinator, and that she would call me back. After 24 hours and no return call, I called again, and was placed on hold for about six minutes while a different rep tried to find someone who could schedule a follow up appointment for me. She wasn't able to, so she gave my number to a regional manager, who called me later that afternoon and set me up with an appointment for the next morning, which she said would be with the same tech who came out the first time. The next morning, it was a different technician who showed up (two of them, actually). This is just another example of Insight under-delivering. The techs applied two different products to the anthills and told me to wait a week. After the week there was definitely less activity, but there are still ants present. I got sick of not being able to let my kids play around the yard, and finally bought some Bayer insecticide, sprayed the crap out of them, waited a day, and threw some grass seed down. Done. This company's products and service were really oversold. The salesperson was really positive and had great energy, and that combined with the initially positive feedback we saw about Insight is why we decided to try them out. However, my sense now is that they are using some sophisticated SEO so you see positive results when you do a quick google search. The products they used didn't work well, and it was too difficult to schedule a follow up visit. They show you a card of all the bugs their products work on, but if you read the contract they only really guarantee it to work on a handful of them. Almost everyone I spoke to on the phone seemed young and not super professional. It seems like this company is new to my neighborhood, and the infrastructure just isn't there -- local employees must be being managed remotely, or there's just a disconnect between the techs and the leadership. The "regional" manager I spoke with was calling from Idaho (we're in Minnesota). Must be a big region. Anyway, like I said I really wanted this company and their products to work, but we had a pretty disappointing experience with them. We're cancelling our contract, and I wouldn't recommend them at this time.

Jacob the technician was a true professional, as was Brock the sales guy who set the service up for us. Jacob asked about our needs, explained what he was doing, and seems to have done a great job. I took the quarterly package deal, and expect that I'll receive the same level of service when they return.

Turner, the technician that provided a service for us did his job very quickly. He covered all areas in the house that needed attention. He did a pretty detailed job outside of the house. Sounds like he covered anything that needed to be covered.

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