Standard Water Control Systems Inc

The work was done professionally

STANDARD WATER CONTROL WAS FANTASTIC TO WORK WITH. I NEEDED THE WORK DONE QUICKLY SO I COULD FINISH MY BASEMENT IN TIME FOR SOME FAMILY TO MOVE IN. ALTHOUGH THEY WERE BOOKING OUT 2 MONTHS IN ADVANCE, THEY WORKED WITH ME TO FIND A DATE THAT WOULD ACCOMMODATE MY SCHEDULE. IN FACT, THEIR CREW CAME OUT THE DAY AFTER THANKSGIVING. THE WORK WAS LOUD AND DIRTY, BUT THEY DID A FANTASTIC JOB OF CLEANING UP. THE WORK LOOKS WONDERFUL AND I AM VERY HAPPY I WENT WITH THIS COMPANY. THEY ALSO PLACED CONRCETE IN A SMALL ROOM I HAD WITH A DIRT FLOOR. YOU CAN FIND COMPANIES TO DO IT LESS, BUT THESE GUYS GIVE THE PEACE OF MIND OF KNOWING THAT THEY WILL DO IT RIGHT THE FIRST TIME EVERY TIME.

VERY SATISFIED. ALL CONTRACTS WITH THE COMPANY WERE PLEASANT, PROFESSIONAL AND INFORMATIVE. THEY HAVE THE WORK DOWN TO A SCIENCE AND SEEMED VERY WELL ORGANIZED. ALL WORKERS WERE POLITE AND HARDWORKING AND GOOD ABOUT ACCOMMODATING MY NEEDS. PLUS, THEY DID NOT LEAVE A MESS. ALL EMPLOYEES WITH WHOM I HAVE SPOKEN PROVIDED ANSWERS TO MY QUESTIONS, SO I KNEW WHAT TO EXPECT AND HOW TO PLAN FOR IT. I RECOMMEND THIS COMPANY AND WOULD USE THEM AGAIN. IF IN NEED OF THEIR OTHER SERVICES. I APPRECIATE HAVING ADVANCE NOTICE OF ARRIVALS AND DEPARTURES.

THE SALESPERSON WAS TIMELY AND DID A VERY GOOD PRESENTATION ON WHAT STANDARD WOULD DO. THEY WERE ALSO REASONABLY PRICED ($3000) FOR THE JOB THEY OFFERED.

OVERALL, OUR EXPERIENCE WAS FINE. I HAD A RUN-IN WITH THE OWNER (ALTHOUGH HE DIDN'T WANT TO IDENTIFY HIMSELF AS THE OWNER) AND HAD TO REALLY PUSH FOR THEM TO FINISH CEMENTING PART OF MY BATHROOM FLOOR. I SIMPLY EXPLAINED THAT THEY WOULDN'T GET THEIR LAST PAYMENT UNTIL I WAS HAPPY WITH THE RESULT AND STUCK TO MY GUNS. IT WAS FINISHED THE NEXT DAY. ULTIMATELY, I'M GLAD WE HIRED THIS COMPANY.

STANDARD WATER HAD INSTALLED DRAIN TILE IN OUR OLD HOUSE A YEAR AGO. WE RECENTLY PURCHASED ANOTHER HOUSE AND THEY INSTALLED THE DRAIN TILE THERE. MIKE, OUR SALES REPRESENTATIVE, WAS ON TIME FOR OUR APPOINTMENT. HE LOOKED AT THE BASEMENT, BUT DID NOT EXAMINE THE LANDSCAPING AROUND THE HOUSE. IT WAS MY GENERAL CONTRACTOR WHO POINTED OUT TO ME LATER THAT THE GROUND NEXT TO THE FRONT OF THE HOUSE SLOPED TOWARD THE HOUSE. THE CREW WAS ON TIME AND DID A GOOD JOB ON THE INSTALLATION. THEY LET ME INSPECT THE PIPE BEFORE THE ROCK WAS PUT IN PLACE. GARY WAS VERY HELPFUL AND AGREED TO MOVE THE OPTIONAL BACKUP BATTERY SYSTEM FROM OUR OLD HOUSE AND INSTALLED IT IN OUR NEW HOUSE AT NO EXTRA CHARGE. I WAS VERY HAPPY AND RELIEVED AFTER THE RECENT RAINS TO HAVE A WORKING SUMP PUMP AND A DRY BASEMENT.

I WAS A NERVOUS WRECK FROM THE CONSTANT BLARING OF THE ALARM, AND MIKE TALKED ME THROUGH THE PROBLEMS, CALLING ME BACK A COUPLE OF TIMES BECAUSE MY CELL PHONE WASN'T WORKING IN THE BASEMENT. HE EXPLAINED WHAT TO LOOK FOR, HOW TO FIX IT FOR THE NIGHT, AND HOW TO CHECK IT OUT IN THE DAYLIGHT THE NEXT DAY.

I NEEDED ONE EGRESS WINDOW INSTALLED. CALLED STANDARD WATER CONTROL SYSTEMS AND SCHEDULED FOR FRI. AT 3:30. I TOOK TIME OFF WORK JUST FOR THIS MEETING. IT WAS A ''NO CALL NO SHOW''. I HAD TO CALL THEM TO EXPLAIN THEIR MISTAKE. THEY STATED THE PERSON THAT MADE THE APPOINTMENT ''SCREWED UP'' AND THE ESTIMATOR SHE SCHEDULED WAS ON VACATION. HE APOLOGIZED. I STATED I'D CALL HIS OFFICE BACK TO POSSIBLY RESCHEDULE AT A LATER DATE. THEN I RECEIVED A CALL FROM AN ESTIMATOR AT MY DOOR THE FOLLOWING MONDAY. I HADN'T EVEN MADE AN APPOINTMENT! I OFFERED TO GO OVER EXACTLY WHAT I WANTED WITH THE ESTIMATOR OVER THE PHONE AND HE WAS HESITANT. AFTER ATTEMPTING, FOR A SHORT TIME, TO EXPLAIN WHAT IT IS THAT I WANTED, I QUICKLY REALIZED THAT THIS COMPANY DIDN'T OFFER WHAT I WANTED AND IS VERY DIFFICULT JUST TO GET AN APPOINTMENT STRAIGHT WITH THEM. I WOULD NEVER USE THIS COMPANY!

WE HAD A GREAT EXPERIENCE WITH THEM.

THE SALESMAN WAS VERY THOROUGH IN HIS EXPLANATION ABOUT THE PROCESS NEEDED TO CORRECT WATER COMING INTO THE BASEMENT. HE ANSWERED ALL OUR QUESTIONS AND TOLD US ABOUT THE LIFETIME GUARANTY. THE FIRST CREW WHO BROKE UP THE CEMENT, HAULED IT AWAY, AND INSTALLED THE DRAIN TILE. THEY WERE VERY COURTEOUS, RESPECTFUL OF OUR HOME AND AS CAREFUL AS THEY COULD BE CONSIDERING WHAT AN INHERENTLY DUSTY JOB IT IS. THEY COVERED THINGS, HUNG PLASTIC IN THE DOORWAYS AND THE MAIN SPOKESMAN WAS PATIENT AND CHEERFUL REGARDING MY COMMENTS AND QUESTIONS. THE SECOND CREW, WHO CAME ON THE FOLLOWING MONDAY, WERE LESS CAREFUL, SEEMED TO BE MORE IN A RUSH, AND THE CEMENT WORK WAS NOT OF THE QUALITY THAT WE HAD EXPECTED. WE HAD QUITE A BIT OF CLEANING UP TO DO AFTER THEY LEFT. IT IS GOOD TO HAVE A DRY BASEMENT. THE COMPANY WAS VERY GOOD ABOUT SCHEDULING THE JOB AT OUR CONVENIENCE. IF I WERE RATING ONLY THE FIRST CREW WHO CAME ON FRIDAY, ALL THE RATINGS WOULD BE A.

THIS WAS A DIFFICULT AREA TO WORK ON-A 3 FT HIGH CRAWL SPACE. THERE WAS NO UNFINISHED EXTERIOR ACCESS TO THIS AREA. THEY HAULED OUT SAND, DUG A TRENCH, PUT IN DRAIN TILE, LAYED POLY SHEETING MOISTURE BARRIER AND CEMENTED THE AREA. THEIR BID WAS THE HIGHEST AND THEY CAME WITH THE BEST RECOMMENDATIONS. THE INTERIOR WORK WAS DONE WELL. THE CEMENT CREW LEFT QUITE A MESS IN THE STREET AND I HAD A BIT OF CONFUSION GETTING SOMEONE BACK TO CLEAN IT UP. WHEN THEY DID COME BACK TO CLEAN UP, IT WAS DONE VERY WELL, AND I WAS COMPENSATED FOR THE CLEAN UP I HAD ALREADY DONE. I APPRECIATED THAT THEY DID A GOOD JOB OF FIXING THIS PROBLEM. I WOULD RECOMMEND THIS COMPANY HIGHLY, AS THEY DO FIX THE THINGS THAT MAY GO WRONG AND STAND BEHIND THEIR WORK. GARY WAS GREAT TO WORK WITH.

BID WAS FOR REPLACING BASEMENT DRAIN TILE AROUND PERIMETER OF BASEMENT AND NEW TRUNK LINE DOWN CENTER WITH NEW SUMP PUMP, AND ALARM. SALES REP WAS ON TIME, PROFESSIONAL, AND KNOWLEDGEABLE. COMPANY CAME HIGHLY RECOMMENDED BY A COWORKER FOR WHOM THEY COMPLETED A SIMILAR INSTALLATION AND IS VERY HAPPY WITH THE RESULTS. BID WAS 10% HIGHER THAN COMPETITOR, BUT OUR DECISION WAS NOT BASED ON PRICE. SALES REP WAS CAREFUL TO EXPLAIN THAT 'NEW CONCRETE WILL BEVEL, SLOPE UPWARDS TOWARDS WALL' BY AS MUCH AS 1 TO 1.5 INCHES IN OUR BASEMENT BECAUSE OF THE WAY THEIR PATENTED SYSTEM WOULD BE INSTALLED. WE CHOSE TO GO WITH COMPETITOR WHO INSTALLED A SYSTEM IN SUCH A WAY AS TO NOT REQUIRE BEVELED FLOOR.

LEN WAS PROMPT. HE HAD A VERY NICE COMPUTER PRINTED PRESENTATION TO EXPLAIN EXACTLY WHAT I WOULD BE GETTING. HE LISTENED TO MY CONCERNS AND INCORPORATED MY IDEAS INTO THE FINAL PLAN. THE JOB WAS COMPLETED IN TWO DAYS. THE CREWS LEFT MY BASEMENT VERY CLEAN. THE CONCRETE WORK WAS TOP NOTCH. THE SYSTEM FUNCTIONS FLAWLESSLY. FOR THE FIRST TIME IN 7 YEARS I HAVE A CLEAN, DRY BASEMENT AND THE PEACE OF MIND THAT GOES ALONG WITH IT. I HIGHLY RECOMMEND THIS COMPANY.

I HIRED THEM BASED ON PRICE, PROFESSIONALISM AND ANGIE'S LIST INFORMATION. SOME OF THEIR REPORTS WERE NEGATIVE BUT IT HELPED ME IN DEALING WITH THEM BECAUSE IT GAVE ME SOME THINGS TO LOOK OUT FOR. THEY WERE VERY WILLING TO MAKE SMALL MODIFICATIONS IN THE PLAN FOR DRAINAGE WITHOUT AN ADDITIONAL CHARGE. THEY WORKED VERY DILIGENTLY IN EXTREMELY HOT WEATHER. I TESTED THE SUMP PUMP AND IT WORKS BEAUTIFULLY. I'M STILL WAITING FOR IT TO RAIN SO I CAN CHECK IT IN REAL LIFE SITUATION.

HE TRULY ACTED AS A 'CONSULTANT' RATHER THAN TRYING TO SELL ME SOMETHING I DIDN'T NEED. I WOULD HIGHLY RECOMMEND THEM IF THERE IS ANY QUESTION ABOUT THE SOURCE OF A WATER PROBLEM.

THEY DID AN EXCELLENT JOB. THE COMPANYS FOLLOW UP WAS INFORMATIVE REGARDING THE SUMP PUMP AND THE NEW CEMENT.

COMPANY WAS A PLEASURE TO WORK WITH. THERE WAS A LONG WAIT TO GET THEM IN, BUT THEY DID EXCELLENT WORK. THEY ARE A CUSTOMER SATISFACTION DRIVEN COMPANY.

THEY WERE ABSOLUTELY WONDERFUL TO WORK WITH!

DRAIN TILE SYSTEM WORKS FINE. EVERYTHING ELSE ABOUT THE EXPERIENCE HAS BEEN DISAPPOINTING. WORKERS WERE CARELESS WITH MY PROPERTY. THEY DAMAGED A DRAIN PIPE, FLOOR TILE AND CONCRETE ENTRY STEPS THAT HAD BEEN POURED 6 DAYS BEFORE. COMPANY WOULD ONLY PATCH STEPS AND SAID IT WAS NOT RESPONSIBLE FOR THE REST. IT SEEMS THEIR ONLY CONCERN IS TO GET THE JOB DONE.

PROVIDED GOOD SERVICE AND WERE RESPONSIVE. THEIR DRAIN TILE WORK LED TO FINDING OTHER PROBLEMS WITH OUR BASEMENT AND SO WE HAD OUR ENTIRE BASEMENT FLOOR REPLACED.

STANDARD'S REPLY IS WRONG! THEIR SALESMAN MISREPRESENTED THE EXTENT OF THE SLOPE. WHILE UNDOING THE DAMAGE RESULTING FROM THEIR CARLESS INSTALLATION, I CONTACTED SEVERAL OTHER WATERPROOFERS. ALL OF THEM HAD ALTERNATIVE METHODS THAT WOULD AVOID A SLOPE IN MY CIRCUMSTANCE. I'VE SINCE DISCOVERED THE SYSTEM THAT STANDARD TALKED ME INTO WAS UNNECESSARY AND DIDN'T EVEN WORK! THEIR PROPOSED WARRANTY WORK WOULD HAVE CAUSED EVEN MORE DAMAGE THAN BEFORE. SO THE WARRANTY WAS WORTHLESS TO ME.

EXCELLENT EXPLANATIONS, NO SURPRISES.

THEY DID A VERY GOOD JOB. EVERYTHING HE SAID IT WOULD DO, IT DID.

SMALL AMOUNT OF DAMAGE TO SIDING WHERE CEMENT WAS HAULED OUT OF THE BASEMENT. THEY CAME BACK QUICKLY AFTER MY CALL AND REPAIRED IT.

WHEN I ASKED FOR REFERENCES IN MY NEIGHBORHOOD I WAS STUNNED TO GET A LIST THAT SHOWED A GREAT MANY OF MY NEIGHBORS HAVE HAD STANDARD DO WATERPROOFING FOR THEM. THEY ARE THE RELIABLE OLD-TIME TYPE OUTFIT THAT DOES THIS WORK. I HAVE NOT HAD A BIT OF TROUBLE SINCE THEY HAVE BEEN HERE WHEREAS I USED TO STAND ANKLE DEEP IN WATER.