Standard Water Control Systems Inc

You can rely on them. I am very happy with the service, but the price was a little high. However, they are extremely effective.

They were terrific! They had paperwork sent ahead of time. They were professional and gave very prompt service.

I had asked Standard to come out because I had water in my basement. I thought it may have been a failure in the drain tile installed by a different company. Standard recommended that I contact the company that had installed the drain tile because Standard's drain tiling system was different than what I had in place. They also did not not want to cause me additional expense or void any warranties with the company that had installed the tile. I later found out that it was my sump pumps that had failed, not the tile. I had my pumps replaced by the company that had done my drain tiling and everything works great now. The pumps were original to the house when we bought it.

Given the rep. of this company, my experience, has thus far been disappointing. The person who came to meet with me the first time (polite, seemingly competent) measured my basement and told me what would happen including where the pipe would exit the house and what I needed to do to prepare. When the workers arrived to do the work, I was told that the pipe would have to exit in a different place because of the baseboard heating system in my basement. The baseboard heating system in my basement was there during the estimate. Where the pipe exits is about the ugliest place you can imagine. The installer told me that I could, for a lot more money, have the exit pipe buried in the spring. I would have waited to do the entire job until then, but the estimator did not even mention this. Now I've called to inquire about the buried exit pipe and have been told that if I would have done it at the time of the original work it would have been much cheaper. It is at least $200 more now than

The repairman was punctual and efficient. However, he installed a Little Giant 6-CIA pump, which list prices for $239.00, and can be bought for $120.00-$140.00 on the Internet, and charged me $300.00 for the pump, another $20.00 for a check valve, and another $100.00 for installation/truck charge. What a rip! It took him 1/2 hour max to install it.

They came out within 48 hours after my first call to give me an estimate. I hired them immediately since they were recommended so highly by Angie's List. They called me within 48 hours to give me the dates they could do the work. They kept in constant contact and always there to answer questions. They arrived on the date they said they would, didn't get one speck of dirt in my upstairs, were very conscientious regarding my property. The crew was very pleasant and the head person Jerod introduced himself and gave me a tour of the work. Very pleasant experience. Excellent company to work with.

We were very pleased with Standard. We chose them because of their expertise, competitive pricing, and easygoing manner. They were pleasant, extremely efficient, and great at communicating with us at all stages of the project. I interviewed three or four other companies, and Standard was the one that stood out as the most knowledgeable and professional. They provided (without my asking for it) a long list of people in our area who agreed to be references; great selling tool! At the same time, they were not at all "Hard sell," which I appreciated. Their customer service is also great. When I thought I had a problem with leakage, the president of the company called me and politely let me realize that we'd left a window open in the basement so the rain came in. Duh! I also decided after-the-fact that I wanted a back-up pump. Because it was only a month or so after the drain tile installation, they knocked $100 off of my bill. I highly recommend this company.

Representative (Todd) arrived at the house very promptly within about 2 hours of my call about an inoperative sump pump. He determined that the pump would run but explained that the diaphragm switch was probably getting inflexible with age. We decided to go ahead and replace the pump, which he did immediately in about 10 minutes. He also replaced the critter screen on the sump outflow line. Todd was prompt and very professional. We would use Standard Water Control again.

Mixed feelings on this company and using them. I have no doubt the final product will work well and the actual people that installed the system were very good... but I had a bad experience with the owner. The workers broke a pipe while installing the system. Now to be fair to this company, the pipe was old and probably broke from the vibration of the jackhammers when removing the concrete. What shocked me was how rude the owner was when I called. He was a jerk to me when I told him what happened and said that if I had read my contract carefully, I would have found that they are not liable for this. All I wanted was an apology but he wouldn't even give that. With the exception of the owner, everyone else at the company seemed professional.

We had used them before to replace a broken sump pump. They left information on their backup system at that time. We thought $1200 was steep, but after finishing our basement we thought it a good investment. They came out within a week. The sump is in our family room so I was concerned about having a second discharge pipe to hide. The worker was able to push the pipe through the foundation instead of the framing, so it was hidden by cabinetry. He had to cut the drywall to conceal the pipe as well. He could have cut the drywall at the stud (only 3 more inches from where he cut) so it would have easily popped back into place. He threw out the drywall, insulation and vapor barrier. So he cleaned up well! but it was stuff that needed to go back. While the sump was installed properly and will likely work as it's supposed to for years to come, a little consideration during his demo would have went a long way. I had to find drywall, insulation and plastic to replace what he threw out.

Gary McLanahan answered the phone and I explained the situation. He asked me a few questions and within a matter of 3 minutes he put my mind at ease. The situation with our wall was this: when the house was built, any house foundation wall under a garage might not be waterproofed as other outside walls would have been. Fifty years ago they believed that moisture would not travel under the garage. WRONG! Due to the recent rains we were experiencing moisture under the garage and it was coming through the porous cement block. We hadn't seen it in years prior because we hadn't been under the stairs until we demoed for the remodel. Gary assured me that the block was stable, that our remodelers would be able to finish the wall with just minor additional prep (latex waterproof paint and 6 mil vapor barrier before framing). Thanks Gary!

As mentioned on their internal survey, there were several problems that we had: 1.the amount of wall they cut to put the drain tile in was "too aggressive." Even after another $3000+ worth of repairs, everything is not close to where it was before they came in. 2. The information I was told from the sales rep differed from what the foreman actually did. Instead of replacing grass where they cut through for the extension, they simply "fold it over." 3. One thing to be careful about: the foremen on the job only are there for day 1, not for day 2. If there are any problems, which we did have, it does take a while for them to come back out. To their credit, they did fix errors that they had on their website as far as payment options were concerned. They certainly do need to have more information available as far as their financing options; neither the reps I talked to or the finance company could actually tell me what the interest rate was.

Everything went GREAT!! They were very professional and fast. They came out on a Friday before a long holiday weekend so we were a little nervous about how it was going to go, but they were in and how in a couple of hours. You could not even tell that they moved anything outside everything was cleaned up very nice!!

Dave came out to look at our basement which has never had water in 80 years, but got some wetness this August with all the rain. He looked at our recently fininished basement and said it would be way too expensive to tear things up and put in tile, and we probably weren't in need of it anyway. He recommended some other options after seeing our grading away from the house was good. Plastic sheeting first, gutters next if the plastic didn't work (we have a roofline that would be difficult to add gutters to, but he said getting an estimate couldn't hurt). He spent a good deal of time with me discussing options, even after it was clear his company would not be doing work for us. Amazing in this day and age. It is heartening to know there are companies like Standard out there who are most interested in treating people with respect and professionalism, and who truly want the best for their customers, even if that means not doing the work. I would hire them in a heartbeat.

Gary came out promptly to assess the situation. He was very personable and brought us some literature to review. He definitely seemed to have a lot of expertise about basement waterproofing, however we weren't as confident with his knowledge of proper/best foundation repair. We received the estimate via mail within the week, a survey and a follow-up phone call a couple of weeks later. By that point, we had decided to go with a different company, and I was a little irked by the phone call because the person I spoke with was second-guessing our decision and it was a little unpleasant.

The 2 man team that arrived was very professional and did a fantastic job. The entire job took only around 3 hours. They had the window in place in about an hour and spent the rest of the time working on the floor. It was amazing to me that they were willing to smoothen out the floor free of charge, especially since I was not the original home owner when the drain tile system was installed. Additionally, the idea to smoothen out the floor, at no cost, was provided by the gentleman who provided the original project quote. This is probably the best customer service I have ever received! When the job was complete, I spent a few minutes talking with one of the workers about the best way to finish off the basement. He was more than willing to answer all of my questions and also offered several suggestions. I would definitely hire this company again for other services.

It went very well. Standard representative Gary McClanahan looked over the problem and suggested several possible remedies, only one of which involved work by his company. His approach was very forthright, and we came away with an alternative we should try (landscaping, guttering), which will probably solve the problem without more expensive indoor drain tile and pump installation. I was impressed that the evaluation was more toward "solving the problem" in the most cost effective way, rather than selling construction services. If I do end up needed basement waterproofing, you can be sure, I will call Standard immediately.

This company was great to work with and incredibly professional. They explained and also gave us a CD detailing what they do (the CD has a lot of other information, too). Their website: www.standardwater.com also has a lot of information to start with. They do exactly what they say and exactly when they said they would. Everything was very professional, the workers were easy and pleasant to deal with. There is no hard sell. They know they do a quality job and they really help out homeowners. What a relief to NEVER have to worry about a wet basement ever again!

They did what they said they would do, when they said they would do it.

Very professional, answered all questions promptly and completely, owner Mike Hogenson personally reviewed job onsite and answered questions. Crew very hard working and professional. Cleaned up mess in yard (spilled concrete on lawn) created by sub-contractor. Highly recommended.

Very professional with great communication. The salesman who wrote the quote was very thorough in explaining the process, offered excellent placement suggestions for both the pump, (needing an electrical outlet) and the outflow. The company sent a list of local past customers I could contact as references, and followed up on scheduling, providing good information on the prep(moving furnishings to the center of the basement). They worked with the plumber I contacted to raise the drain access line. The workers were very courteous, covered everything, and cleaned up well, and called to tell me when they left and locked up. I would definitely recommend them!

Well, except very messy. I had asbestos tile that they jacked through and that made me a little nervous.

They were very punctual and got the job done in one day. We would use them again.

They came out and were very knowledgeable. They bring a video of the work they are going to do. They are very nice and I am going to use them in the future.

The estimator was on time, quick, and efficient. He explained the process well to me and left a DVD describing the process so my husband could watch that when he had the time. The work crews were on time, completed the job in the time frame they had indicated and did a very nice job of cleaning up after themselves. The City Building Inspector had no problem with the installation. Our only problem was that our cats walked on the wet concrete and left paw prints but other than that, the work done by Standard Water was faultless.