We're a locally owned General Contractor, specializing in the full spectrum of exterior restoration from storm damage including roofing, siding, windows, gutters, and painting. Our specially trained field reps meet with home owners to access the property and identify damage that most people don't even know they have. We offer complete home inspections at no charge. We can identify typical storm damage or age/installation related issues.
We can help you with various stages of your project or manage the job from start to finish.
Our services include all exterior restoration of your homes Windows/Roofing/Siding and Gutters.
Your home is our business, we're a one stop shop.
Polar came over and did an estimate on our roof, siding, and windows after a summer hail storm in 2015. They dealt with the insurance company for us and DID get us a lot more covered than the initial insurance estimate (wrapped 3 sides of the house and replaced all north-facing windows rather than just some minor repairs). However, we didn't want to move forward until spring of 2016 due to construction timing and having a new baby in the house. We were hounded for a big downpayment months before they would start the work. On the consulting side, we asked for pictures of other houses they did around the Twin Cities, but they said they didn't have any to show. Our sales guy didn't have any suggestions and/or wasn't knowledgeable on colors or anything like that. We are first time homeowners so we didn't know what dutch lap vs regular siding was, and all of our options but were asked to make a decisions on the spot when it came time to ordering the materials choosing colors and other styles on our own. It was a frustrating process to get thing started. Once the work did start, they were terrible at informing us when things would show up or when work would be done (two times, waste dumpsters showed up at 7am with no warning - waking our 10 month old at the time). We had issues with some of the painting and the way some of the siding ended up looking (bubbled and warped due to a bad install), and we had to withhold payment and follow up numerous times to get them to come out and fix it. But every time a payment was "due" they were very quick to get on us about that. Overall, the final product was good and we're happy now that things are fixed up, but it was definitely NOT worth the overall hassle of dealing with this company. We will go elsewhere in the future.
Description of Work: We needed siding and window repair after a hail storm.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Response from Polar Builders Inc
Polar Builders is committed to continuous improvement. Thank you for taking time to share your experience, your feedback is appreciated.
Barbara N.
08/2016
5.0
roofing
 + -1 more
Jon Kellen of Polar Builders was extremely professional and pleasant throughout this experience. At a time when there were many demands in my area for roof repairs, Jon and the Polar Builders' crew came when they said they would and completed the work as promised. Jon went to bat with State Farm to obtain coverage for replacement of half of my roof (the other half was not damaged by the hailstorm and, in fact, had been replaced a few years before). Jon was present for the inspection by State Farm, went up on the roof with the insurance representative, and followed up with him later on minor details. He scheduled the roof work promptly, kept me well-informed, and came to my home to oversee the work crew each day that they were there. He even made sure that the left-over shingles and the dumpster were removed promptly. My roof is somewhat complicated because it is steep and has several slopes, and I appreciated the careful attention he paid to each aspect of the work. He made sure that everything went smoothly and that the new portion of the roof matched the old. The finished product looks great! I urged that my sister contact Polar Builders for the repair of the siding on her house (which had sustained hail damage during the same storm). The other contractor she was considering using had continually been putting off working on her project and she was anxious to get the work done before winter. Jon promptly visited her and Polar Builders took over the work on her home. They completed the siding project in a very timely fashion. She was also very pleased with the result. I have ecommended Polar Builders to my friends and neighbors, and will definitely use them in the future if the need arises.
Description of Work: During late August of 2015, Polar Builders replaced one-half of the roof on my home. It had been damaged in a May 2015 hail storm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Response from Polar Builders Inc
Thank you for taking time to provide a review of Polar Builders and thank you for referring your sister. We are proud to have to opportunity to work together.
Barbara N.
08/2016
5.0
roofing
 + -1 more
Jon Kellen of Polar Builders was extremely professional and pleasant throughout this experience. At a time when there were many demands in my area for roof repairs, Jon and the Polar Builders' crew came when they said they would and completed the work as promised. Jon went to bat with State Farm to obtain coverage for replacement of half of my roof (the other half was not damaged by the hailstorm and, in fact, had been replaced a few years before). Jon was present for the inspection by State Farm, went up on the roof with the insurance representative, and followed up with him later on minor details. He scheduled the roof work promptly, kept me well-informed, and came to my home to oversee the work crew each day that they were there. He also made sure that the left-over shingles and the dumpster were removed promptly. My roof is somewhat complicated because it is steep and has several slopes, and I appreciated the careful attention he paid to each aspect of the work. He made sure that everything went smoothly and that the new portion of the roof matched the old.The finished product looks great! I urged that my sister contact Polar Builders for the repair of the siding on her house (which had sustained hail damage during the same storm). The other contractor she was considering using had continually been putting off working on her project and she was anxious to get the work done before winter. Jon Gellen promptly visited her and Polar Builders took over the work on her home. They completed the siding project in a very timely fashion. She was also very pleased with the result. I have recommended Polar Builders to my friends and neighbors, and will definitely use them in the future if the need arises.
Description of Work: During late August of 2015, Polar Builders replaced one-half of the roof on my home. It had been damaged in a May 2015 hail storm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Response from Polar Builders Inc
Thank you for your business and for taking the time to review our company.
Kris P.
07/2016
4.0
replacement windows
 + -1 more
Window installers were AWESOME, took a good portion of the day to make sure that the Hunter Douglas blinds still worked with the new windows (a deal-breaker for us). Installers were great, but after they sent other people out to stain the additional trim and replace a screen that was torn this spring, we had 2 socket sets and a cordless drill stolen from the garage. Contacted Polar and they claim they investigated and we were told that "none of our people took the items". We NEVER leave our garage door open, but did it as a favor/convenience for the folks that came to finish the job. Replacement cost was $350.00 out of our pocket, and Polar disregarded it as if it was no big deal. If someone choses Polar, I would recommend that you watch their sub-contractors like a hawk.
Description of Work: Installed several windows in our house. Front upstairs bay window and the basement below and windows in the sunroom off the kitchen as well as one bedroom window upstairs and office downstairs.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$22,000
John R.
04/2016
5.0
replacement windows
 + -1 more
From the first contact until the installation of the windows was completed, Polar Builders and it's employees did an excellent job. They came and did an estimate while also explaining the insurance process. This was extremely helpful and started the project correctly. In a short amount of time they had their team here to measure the windows. They explained that it would take some time to build the windows which was understandable. Travis (our main contact) kept us updated throughout the process. Once the windows were completed it only took their team a day to take out the old ones and install the new ones. The windows are awesome and work great! I would hire Travis and the Polar Builders team again.
Description of Work: Polar Builders installed new window pains in almost all of the windows in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Response from Polar Builders Inc
[Member Name Removed], Thank you for taking time to share your review of Polar Builders. We are proud to know you would use Polar Builders again.
Denise S.
03/2016
5.0
roofing, siding, replacement windows
 + 1 more
We are very satisfied with Polar Builders. They approached us after a hail storm hit our neighborhood saying that we may have damage that would be covered by insurance. They did an inspection, found some damage and contacted our Insurance company for us. They made it very easy from start to finish, and because of them we were able to get our siding and even most of our windows replaced at no cost to us. We decided to upgrade the siding and replace a few windows that weren't covered by insurance as well as our sliding glass door, and they walked us through that whole process as well as helped us finance it as well. Communication was always timely, and the work was great. A great experience from start to finish.
Description of Work: Replaced our siding and windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32,000
Response from Polar Builders Inc
[Member Name Removed], It is always great to hear the process was made "easy" by our clients. We are glad to know your experience was great!
I D.
03/2016
5.0
roofing
 + -1 more
I hired Polar builders to replace my roof after a hail storm. There was a lot of damage in my neighborhood and many roofs were being replaced. The whole process was easy and fast. My roof was replaced quickly and the work was done very well. The crew went above and beyond to make the home look great and do a quality job. Dan was always quick to respond to any questions and kept me updated in the process. Clean up was done and the crew was respectful when on site. No regrets.
Description of Work: Tear off and reroof home,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,550
Response from Polar Builders Inc
Hello [Member Name Removed], Thank you for taking time to share your experience with Polar Builders. your patronage is greatly appreciated.
Samuel B.
02/2016
5.0
roofing, replacement windows
 + 0 more
The whole process was smooth and was done without a hassle. The sale 's person, Charlie B was very helpful through out the process from dealing with insurance company to getting our window sashes installed and answering any questions we might have had on the claim process. I was very pleased with their hands on approach to help us through the whole procedure. Their entire team were professional, helpful and did a quality work. We are truly happy with our window sashes. We would use Polar Builders again and refer them to family and friends as well.
Description of Work: Replaced Window sashes.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,442.67
Response from Polar Builders Inc
Hello Mr. [Member Name Removed], Thank you for trusting our company with the replacement of your windows. We are proud to serve you and your family and thankful for your willingness to share your experience with Polar Builders with your friends and neighbors.
Anne H.
02/2016
5.0
roofing
 + -1 more
Polar Builders did an exceptionally excellent job when we had hail damage to our windows. They not only identified the problem for us, they walked with us every step of the way, responding to every question or problem promptly, efficiently and completely. Even our banker complemented them, saying most construction companies don't help with the paperwork as Polar did!
Description of Work: Contractor for replacing windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$36,000
Response from Polar Builders Inc
Hello [Member Name Removed], Thank you for seeing fit to have Polar Builders install your windows. It is always a great compliment to be chosen to perform such an important task.
Cynthia M.
02/2016
5.0
roofing
 + -1 more
Polar Builders was excellent to work with...especially Jon Kellen who was very professional and instrumental in working with our insurance company to get the repairs approved and completed. His customer service was unsurpassed! He was always available to answer any of our questions at any time of day and Polar completed the work in a timely manner. Would recommend this company to anyone!
Description of Work: New roof and siding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Polar Builders Inc
Hello [Member Name Removed], Thank you for choosing our company to restore your home and for taking time to share your experience with Polar Builders.
Allison E.
02/2016
5.0
siding
 + -1 more
Polar builders was great to work with, easy to reach, prompt, responsive, and good about explaining their process from negotiating with insurance to finish.
Description of Work: Replaced all siding after storm damage; replaced soffit and trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Response from Polar Builders Inc
Thank you for taking time to review our company. Polar Builders appreciates your business.
john D.
01/2016
5.0
gutter repair, roofing
 + 0 more
Work was done as promised. Dan Lillestol, our sales rep, did a great job of communicating and helped coordinate the installation of gutters from another provider. Some of our neighbors also used Polar and everyone seemed pleased.
Description of Work: New roof and gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$20,000
Response from Polar Builders Inc
Mr. Danileson, Thank you for taking the time to share your experience with our company. Your business is greatly appreciated.
LIndsay B.
01/2016
5.0
roofing
 + -1 more
Wonderful!! They were fast and responsible and getting the work done!
Description of Work: New Roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Polar Builders Inc
So glad to know working with Polar Builders was a Wonderful experience. Thank you for choosing our company to install your new roof.
JASON W.
01/2016
5.0
roofing
 + -1 more
Great. Polar did excellent work. They were professional, followed up timely and were very responsive. We were very pleased with the work and the way it was done.
Description of Work: Replaced our roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Response from Polar Builders Inc
Hello [Member Name Removed], Thank you for taking time to review our company your business is greatly appreciated.
Kristine T.
01/2016
5.0
roofing
 + -1 more
We worked with Dan at Polar Builders to replace our roof, put on new shake siding, update our trim and paint the exterior of our house following hail damage. Dan was very professional, responsive, answered all of our questions and worked hard to make sure the finished product was exactly what we wanted. The roof crew was at our house and finished without any inconvenience to us and our roof looks fantastic! I will admit that even small imperfections drive me crazy and I could not be happier with how our new roof and siding turned out. Wow. I would definitely work with Dan and Polar Builders again and will recommend them to others.
Description of Work: New roof, new shake siding on the front of our home, new trim, and paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Polar Builders Inc
Hello Mrs. [Member Name Removed], Thank you for taking time to share your experience with our company. It's always a pleasure to help a family achieve their remodeling goals.
Ram B.
01/2016
4.0
roofing
 + -1 more
Everything went really well. They were on time and did a very thorough and professional job. They walked me through all the details and were very good and easy to work with.
Description of Work: Replace my roof after the hail storm.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Response from Polar Builders Inc
[Member Name Removed], Thank you for sharing your experience with our company your business is greatly appreciated.
FEI M.
01/2016
5.0
roofing
 + -1 more
It's a very smooth and well-coordinated project. Polar builders took care of almost everything. The quality of the work is excellent.
Description of Work: rebuild the roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Polar Builders Inc
Thank you for choosing Polar Builders to assist you with your resume roofing needs.
Linda N.
01/2016
5.0
roofing, siding
 + 0 more
I had hail damage to the exterior of my house, so most of the work done was covered by insurance proceeds. I had a contractor already scheduled to do some work at my house before the storm occurred. I used him and sub-contractors hired by him, to do some of the work, but felt he was dragging his feet and working on other projects rather than pursuing the completion of work (siding) at my home. I was anxious to get the work finished and terminated my contract with that contractor in late July. A relative was having roofing replaced and highly recommended Jon Kellen and Polar Builders, Inc. I met with Mr. Kellen, Field Representative for Polar Builders, Inc., in early August, explained what I needed and gave him a copy of applicable pages of the claim information and allowances from my insurance company. He left a contract for my review. In the ensuing time period, we discussed questions I had about the contract terms, discussed insurance allowances and inclusions. He admitted they did not do many metal siding jobs, but their crews had some experience with it . He even went to a local manufacturer to get samples of their product and contacted a second manufacturer in Iowa to obtain samples. (The work was further complicated by the fact that I had--and wanted to retain--both vertical and horizontal siding and wanted a "premium" heavier grade of steel. This limited availability.) The samples from the second manufacturer did not arrive until mid-August. I decided to go with the local company and selected a siding color. When Mr. Kellen obtained samples for the fascia, we could not match the existing color, so a representative from the insurance company had to come to take a sample to see if they could find a match. They could not, so had to cover replacement of it all in accord with a policy addendum I had. The head of the siding crew came to do a final measure and review. The siding was ordered and the crew scheduled. The materials and dumpster arrived at the end of September and the work took place in early October. The crew members arrived when scheduled, were respectful of my property and pleasant. They worked hard and cleaned up after themselves. An electrician arrived during the process to move the electrical connection for an outside light from the soffitt above the front door to the side of it. Two electricians arrived after the siding work was completed to install new light fixtures by the outside doors and re-attach the other fixtures. They also were very professional and did a nice job. Mr. Kellen kept me informed every step of the way and was here or contacted me daily as the work progressed. With my permission, he or another Polar representative contacted the insurance claim representative directly to discuss additional work performed and obtain adjustments of allowances. Final adjustments were made by the insurance company representative on October 28, a check was sent to me and I paid Polar Builders, Inc. November 3, 2015. I think it also is important to point out that I had been given some initial funds from the insurance company, yet Polar did not want any payment prior to completion of the work. They also provide a lifetime warranty. I whole-heartedly recommend Jon Kellen, Field Representative, and Polar Builders, Inc. and would definitely use them in the future.
Description of Work: Removed old and installed new steel siding, fascia, soffits, garage surround and new light fixtures by outside doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Polar Builders Inc
Miss [Member Name Removed] Thank you for your comments and choosing Polar Builders to help you through your restoration project.
Ronald W.
12/2015
5.0
roofing
 + -1 more
Polar Builders did an outstanding job for me. Their representative initially identified problems with our roof. John was there for my home insurer's inspection and helped to identify the weather damage. Once the insurance claim was approved, they started the work quickly and I can say enough positive about the crew that did the work. They were done in 2 days and it looks beautiful. Nice job.
Description of Work: Complete removal and replacement of single roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Response from Polar Builders Inc
Mr. [Member Name Removed], Thank you for taking time to share your review of Polar Builders the opportunity to earn your business is greatly appreciated.
RAYMOND D.
12/2015
5.0
roofing
 + -1 more
I live in Vadnais Heights and had extensive hail damage to my roof in May of 2015. Jon Kellen from Polar Builders worked with my insurance adjuster to get a new roof installed. I was very happy with the service and the follow up. The crew was prompt did a good job, and cleaned everything up. Jon even followed up to make sure I was completely satisfied.
Description of Work: removed old roof and installed new one
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Response from Polar Builders Inc
Mr. [Member Name Removed] Thank you for your comment and for choosing Polar Builders for your project. We never take for granted that you could have choose to have the work done by another company but instead chose Polar Builders. Thank you.
Anna T.
12/2015
5.0
roofing
 + -1 more
Everything was completed on schedule. They negotiated with my insurance company to upgrade my roof to current code. No debris was left behind. It was easy.
Description of Work: Replaced my roof on my house and my garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Polar Builders Inc
Hello [Member Name Removed] It's great to hear that a major home remodeling project like a brand new roof was made "easy" Thank you for choosing Polar Builders for your project.
Wei H.
12/2015
5.0
roofing, replacement windows
 + 0 more
Polar Builders replaced the windows in our home as a result of storm damage. Their staff, Jon Kellen is very knowledgeable and professional and was accessible from start to finish. He took the lead in working with our insurance company to ensure a smooth process and was on site from time to time to monitor progress. The Polar crews that completed the window projects were professional, courteous and did a great job cleaning up the construction site when the jobs were finished. I have and would again recommend Polar Builders to family and friends. Thanks - See more at: http://www.bbb.org/minnesota/business-reviews/contractors-general/polar-builders-in-burnsville-mn-96354657/customer-reviews#sthash.bkwxSmqc.dpuf
Description of Work: replace windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Response from Polar Builders Inc
Thank you [member name removed]. All of us here at Polar Builders thank you for the opportunity to be part of your restoration project.
Chad F.
12/2015
5.0
roofing
 + -1 more
Polar Builders is an overall good value. Their services were provided with friendliness, with the utmost expediency, and in a professional manner. I hope to never use them again as the roof they provided will probably last far longer than I'll need it to. However, I would definitely recommend them to any one needing a good new roof. I wish I would've known about them when my mother got her new roof after the same storm. First of all, Jason, the representative who handled my affairs for Polar Builders is a genuine nice guy. He approached me with the familiarity of an old neighbor.He was very helpful in my dealings with the insurance company, taking a lot of the nervousness out of the situation for me with his knowledge and calm demeanor. The crew that worked on the roof was in a great mood despite the fact that there was impending weather the whole of the day that they worked up there. I would've been pretty upset if that was my job that day. They finished the roof in one day, which may not be unusual, but to me was pretty astounding. I was watching them on the roof as I was hearing tornado sirens. I never thought they would get off the roof in time, with their power tools, before the storm hit. The storm was worse than I expected and it hailed pretty good on my half of a roof. Not to worry, they had covered everything up tight before descending to safety. I had to leave for work at about six o'clock that day and never thought they would finish on time. The next morning it looked like no one had been there, except for my shiny new roof. The courage that roofing crew showed was impressive but they just took everything in stride. My yard was very clean. I ride my bike so I was concerned with the multitude of nails I saw in my lawn, but I never got a flat tire. My dealings with the crew, the main office, and especially Jason showed me how a good roofing company should be run. Every time I had a concern or a question the promptness of their response set my mind at ease. I'd always procrastinated when it came to dealing with insurance companies. Now I am no longer scared of the red tape. The billing process was really painless. Jason even made a couple runs to my house, saving me a couple stamps. This experience with Polar Builders was very professional, I wish other roofing companies would take a few notes.
Description of Work: Put on a new roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Polar Builders Inc
[Member Name Removed]. Polar builders is proud to be part of your restoration project. Thank you for your kind feed back on our field representative Jason and how he made you feel. I'ts great to hear that just the demeanor Jason carried gave you confidence and set you at ease. Our hard working crew will appreciate the wonderful feed back you gave thank you.
Steve R.
10/2015
2.0
siding
 + -1 more
Provider was contracted to replace siding on two sides of my house due to hail damage. After work was finished I noted that some pieces of siding seemed to not match the others, and in fact some of the new siding looked as if it was old and used. I took photos and began a series of conversations with the provider about my concerns. Initially I was told that the siding was just dirty, and washing it would show that all pieces matched. After further inspection I insisted that this was not correct, but that some of the siding actually did not match. Finally the provider agreed to meet me at the house to inspect. He continued to insist that it matched and was new. He pulled a piece of siding loose to show me that the underlayment was new. At this point I looked closely at the siding myself and discovered that there was a date stamp of 2009 on the siding -- which was supposedly installed new in April 2015! We pulled off other pieces around the house and discovered that the "new" siding installed actually came from at least three different batches dating between 2009 and 2011 -- which explained why they were dirty and mismatching in color. After that discovery the provider agreed to remove all siding just installed and replace it with new material. That solution was satisfactory to me, but I was very upset that it took my repeated insistence and personal inspection to discover their error.
Description of Work: Replaced siding on my house
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$10,000
Response from Polar Builders Inc
Mr. [Member Name Removed] Thank you for taking your time to comment. The issues with the siding were due to the manufactures delivery of mismatched product. As soon as this was discovered Polar Builders replaced the siding because it was the right thing to do.
Steve R.
10/2015
1.0
replacement windows
 + -1 more
In August 2014 I contacted this provider for a quote to replace a rotted window on my house. I received a price quote and responded that I wanted to proceed with work. This house is a rental property that I own, not a house where I live, so I asked the provider to schedule the work with the tenant. After several months I asked the tenant if he had heard anything and he told me the work had been done. I was surprised because I had not received a formal contract from the provider, and I was never asked to choose windows or approve a window replacement. Naturally since a single window was being replaced I assumed the provider would use common sense to match the other existing windows in the house. Unfortunately when I went to inspect the window I discovered a number of problems: (a) the style of the new window was totally different from the existing windows (b) the new window was actually different material and different color (c) the new screen did not even fit the new window (d) they had not touched the rotted trim around the window but just left it in place. This began a long series of communication with the provider trying to get the problems resolved. Ultimately they did replace the rotted trim and fixed the screen. But I am stuck with a window of completely different style, material and color compared to the existing windows. I have continued to try and communicate with the provider to get this fixed, but they refuse to offer any solution other than to just paint the window.
Description of Work: Replaced a window on my house.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,779
Response from Polar Builders Inc
Polar Builders strives to find solutions as they arise in the unpredictable remodeling process. Unfortunately there are those times when there is not an agreeable remedy to be found. After several attempts to find an amicable solution It is our regret that your project was one of these instances.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Roofing,
Windows,
Siding,
Gutters,
Skylights
FAQ
Polar Builders Inc is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Polar Builders Inc accepts the following forms of payment: Check,Financing Available