Sela Gutter Connection

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EXPERIENCE WAS GREAT! TOM CAME OUT THE SAME WEEK THAT I CALLED FOR AN ESTIMATE APPOINTMENT. HE WAS ON TIME, GAVE AN ESTIMATE AND DISCUSSED COLOR SELECTION TO MATCH CURRENT GUTTERS (WHICH THEY HAD INSTALLED). TOM WAS SO POLITE AND COURTEOUS, IT WAS A PLEASURE TO WORK WITH HIM. TWO WEEKS LATER I RECEIVED A CALL THAT THEY WOULD BE OUT TO INSTALL. THERE WERE SOME QUESTION ABOUT THE COLOR SO THEY HAD TO COME BACK OUT A COUPLE OF DAYS LATER. THE WORK WAS DONE AND TIME WILL TELL HOW WELL THEY WORK IN KEEPING DEBRIS OUT.

THE GUYS CAME IN THE MORNING AND WERE GONE BY THE TIME I GOT HOME FROM WORK. THEY CLEANED UP EVERYTHING AND DIDN'T TRAMPLE ANY PLANTS OR FLOWERS AROUND THE HOUSE. THEY GAVE ME AN ESTIMATE OF $1907.00 THAT WAS GOOD FOR 30 DAYS. I CALLED THEM BACK TWO YEARS LATER AND THEY GAVE ME THE PRICE ANY WAY.

THEY DID EXTREMELY SHODDY WORK, DONE BY IMMIGRANTS, UNSKILLED PEOPLE. THERE WAS A CONFLICT WHERE THEY REFUSED TO GIVE LIEN WAIVERS, THEN DENIED THEY DID. THEY DID NOT GIVE ANY WARRANTY. WITH THE BIG JOB THEY DID WE FELT THEY SHOULD HAVE. WE ARE HAVING PROBLEMS WITH THE GUTTERS WITH THE BIG RAINS.

THEY HAVE EXCELLENT WORKMANSHIP AND ARE COURTEOUS.

- DATE - JULY 29, 2004 - HAD AN APPOINTMENT TO RECEIVE AN ESTIMATE. THE SALESPERSON DIDN'T SHOW (WAS WAITING AT WRONG ADDRESS). COST TO CUSTOMER - 4 HOURS OF VACATION TIME. - DATE - AUGUST 4, 2004 - HAD AN APPOINTMENT TO RECEIVE AN ESTIMATE. SALESPERSON WAS LATE (AT WRONG HOUSE AGAIN), BUT WAS ABLE TO REACH HIM VIA CELL PHONE AND SALVAGE THE APPOINTMENT. - DATE - OCTOBER 18, 2004 - DOORS WERE SCHEDULED TO BE INSTALLED - FINALLY. WAS CALLED THAT MORNING TO BE TOLD THAT THEY HAD NOT ARRIVED. COST TO CUSTOMER - 4 HOURS OF VACATION TIME. - DATE - OCTOBER 21, 2004 - DUE TO THE UNEXPLAINED DELAYS IN RECEIVING DOORS THAT HAD BEEN ORDERED NEARLY 3 MONTHS EARLIER, WAS FORCED TO HAVE LOCK ON BACK DOOR FIXED SO THAT IT COULD BE USED. HAD BEEN PUTTING OFF CEMENT WORK ON FRONT STEPS UNTIL DOORS WERE INSTALLED, BUT COULD NOT WAIT ANY LONGER (FROST WAS COMING). COST TO CUSTOMER - SERVICE CALL FROM FLOYD SECURITY. - DATE - NOVEMBER 9, 2004 - DOORS FINALLY INSTALLED. FOUR MAJOR PROBLEMS

THE ESTIMATING AND BIDDING WAS VERY WELL DONE WITH EVERY DETAIL OF PROJECT EXPLAINED. THE INSTALLATION PROCESS WAS QUICK AND DONE TO PLAN WITH NO MESS AFTERWARD.

THE ORIGINAL PROJECT WAS TO INSTALL GUTTER COVERS TO ELIMINATE LADDER CLIMBING AND CONTINUAL CLEANING OF GUTTERS CLOGGED WITH LEAVES, SEEDS, STICKS ETC... WE LOOKED AT FIVE DIFFERENT PRODUCTS. THESE DEVICES TEND TO BE QUITE EXPENSIVE SINCE THEY ARE USUALLY SOLD BY EXCLUSIVE FRANCHISED DEALER/INSTALLERS. SELA HAD THE BEST PRICE WITH LEAFPROOF GUTTER COVERS. SELA'S REP, GARY WEBB, GAVE SEVERAL GOOD SUGGESTIONS FOR OTHER CHANGES TO SOLVE GUTTER CLOGGING AND WATER DRAINAGE PROBLEMS WITH THE HOUSE. THE SELA INSTALLERS DID A PROMPT AND PROFESSIONAL INSTALLATION AND CLEANED UP THOROUGHLY AFTERWARDS. IT WILL TAKE A SEASON OR TWO TO KNOW HOW WELL THE GUTTER COVERS WORK, BUT SO FAR THEY SEEM TO WORK AS ADVERTISED.

WHAT WAS SUPPOSED TO TAKE 4-6 WEEKS TO GET A WINDOW ENDED UP TAKING 4 MONTHS BECAUSE OF LOST MEASUREMENTS AND NO-SHOWS BY THE INSTALLER. THE INSTALLER LEFT OUR YARD A MESS OF BROKEN GLASS AND NAILS. A YEAR LATER, WATER CAME IN THROUGH THE WINDOW. I CALLED SELA. DAVE DIAGNOSED MY PROBLEM OVER THE PHONE AS UNRELATED TO THE WINDOW. HE SAID SOMEONE COULD COME OUT ON MONDAY BUT WHAT I NEEDED WAS TO HAVE SNOW RAKED FROM MY ROOF. I DID THAT. WHEN I TOLD THE PERSON WHO RAKED THE ROOF (FROM SELA) THAT THE WINDOW WAS LEAKING, HE SAID THAT IT PROBABLY WASN'T SEALED RIGHT. I TOLD HIM IT WAS A SELA JOB. HE CALLED SOMEONE FROM SELA AND TOLD ME THEY WOULD CALL ON MONDAY. NEEDLESS TO SAY, NO CALL AND NO SHOW. I CALLED THEM. AGAIN, THEY DIAGNOSED THE PROBLEM OVER THE PHONE. I CALLED 2 COMPANIES FROM ANGIE'S LIST. BOTH SAID THE WINDOW WAS NOT INSTALLED CORRECTLY AND THAT THIS WAS THE SOURCE OF THE WATER COMING INTO THE HOUSE. I CALLED DAVE, WHO FINALLY CAME OUT TO LOOK. ARGUMENTATIVE AND

SOME REPLACED OLD GUTTERS, AND SOME WERE IN PLACES WE DID NOT PREVIOUSLY HAVE GUTTERS (AND HAD TRICKY DRAINAGE TO DEAL WITH). JON DUMONT WAS OUR SALES GUY. HE WAS WILLING TO MEET WITH ME PROMPTLY, AND AROUND MY SCHEDULE. HE GOT CAUGHT IN TRAFFIC, BUT CALLED TO LET ME KNOW! ALSO, I HAD SPECIAL NEEDS TO KNOW WHAT DAY THE GUTTERS WERE COMING (ISSUE WITH A PET), AND THEY DID NOT FORGET TO CALL AND LET ME KNOW. THE GUTTERS LOOK GREAT! THIS WAS A VERY GOOD EXPERIENCE. WE HAD THE GUTTERS DONE IN 2 ROUNDS (LONG STORY WHY ON MY PART, BUT THE EXPERIENCE WAS THE SAME BOTH TIMES).

THEY INSTALLED GUTTER GUARDIAN IN AN AFTERNOON. THE SALES REPRESENTATIVE WAS VERY HELPFUL. HE GAVE ESTIMATES ON THREE OF THE PRODUCTS THAT THEY INSTALL TO COVER GUTTERS AND RECOMMENDED GUTTER GUARDIAN.

I CALLED THE COMPANY A MONTH LATER, AND THEY SAID THEY WOULD HAVE THE GUY WHO DID THE ESTIMATE CALL ME, BUT HE NEVER DID. I WOULD NEVER TRUST THEM TO INSTALL IF THEY CAN'T FOLLOW-UP.

TRY TO HIRE THEM WHEN THEY HAVE THEIR 20% OFF SALE. JOB CAME IN CHEAPER THAN OTHER ESTIMATES.

THE PRICE WAS VERY AFFORDABLE. THEY DID EXCELLENT WORK, THEY WERE VERY EFFICIENT AND USED HIGH QUALITY MATERIALS. THEY WERE HERE WHEN THEY SAID THEY WOULD BE AND THEY CLEANED UP AFTER THEMSELVES AND DISPOSED OF ALL OLDER MATERIALS. THEY COME RIGHT BACK OUT IF THERE ARE ANY PROBLEMS, THEY REALLY STAND BEHIND THEIR WORK. I ALSO LIKE THAT THEY HAVE FINANCING AVAILABLE IF YOU ASK. I HIGHLY RECOMMEND THEM. THEY GIVE A 10 YEAR RAIN WARRANTY AS WELL.

CALLED BEFORE ARRIVING AND CALL TO CHECK UP AFTER WORK IS DONE. CLEANED UP VERY WELL.

I HAD FOUR BIDS AND THEY HAD SECOND BEST PRICES. INSTALLATION WAS DONE PROFESSIONALLY AND THEY WERE PUNCTUAL. I HAD TO CALL THEM BACK TO REPLACE A SECTION OF ALUMINUM FASCIA THAT WAS REMOVED WHEN THEY REMOVED THE OLD GUTTERS. THEY WERE PROMPT IN SENDING OUT A CREW TO REPLACE THE FASCIA. WORKERS WERE ACCOMMODATING.

A LONG STRETCH OF GUTTER IN REAR OF HOME HAD STANDING WATER NEAR CENTER. SELA WAS NOT ABLE OR WILLING TO FIX IT.

THEY DONT CALL TO TEL YOU WHETHER THEY ARE COMING, DONT COMPLETE JOBS WHEN PROMISED AND DONT RETURN CALLS.

LIFETIME WARRANTY. BEST WARRANTY I COULD FIND. WORTH THE COST. GOOD CLEAN UP.

SALES PERSON WAS GOOD AND RESPONSIVE (AND SINCERE). ONCE CONTRACT WAS SIGNED, COMPANY REPEATEDLY MISSED SCHEDULED INSTALLATION DATES (WEATHER WAS PARTIALLY RESPONSIBLE). DOWNSPOUTS WERE NOT INITIALLY INSTALLED AS CONTRACT DICTATED. INSTALLERS DID NOT RESPOND TO MY COMMENTS - DOWNSPOUTS STILL NOT IN LINE WITH CONTRACT.

NO CLEANUP. IMPROPER SLOPES TO GUTTER CAUSED STANDING WATER. DO NOT RECOMMEND TO ANYONE. BAD EXPERIENCE. BRICK DAMAGE.

WAS LATE IN INSTALLATION BY TWO WEEKS