Great Lakes Home Renovations

Timely service provided. Cleaned up after completion.

We had a total bathroom remodel and got the onyx shower walls and they were supposed to match the counter top with the same material and color in a custom shape. It did not arrive in the custom shape and and to be re-ordered. Then after it was put in, thee color did not match the shower stall. They kept saying that they ordered the right color. I explained to them that diff. color lots could be diff. colors. They would not back down. VERY hard to communicate with and called me names and even hung up on me on the phone. They also damaged our dropdown ceiling and refused to come and look at that or the sink. I dont understand how they could say the sink matched when they would not even come and look at it WORST PLACE EVER, STAY AWAY! Brandon should be fired and his boss too!

They didn t want my business. I was told I didn t meet the criteria. I didn t need to replace my bathtub. They insisted it needed to be done without even looking at any pictures or sending someone out. I have never had a company not wanting to do work for me.

This is the third time I have used this company to install new windows. Their sales person Thomas has been excellent. I rated the customer service in the office a little low, as I have asked many times that the installer call me directly beforehand. Like you I follow a schedule and as such my time is important to me, as well as those that occupy the buildings schedules. Joe the installer is excellent. He has been on our jobs three times and I like working with him very much. Very knowledgeable about your product, no mess, no nonsense. Extremely courteous and pleasant to talk too. In my experience a company is judged on their last experience with the company. You should be proud to have such a great customer service installer like Joe.

The "rebath" product that is exclusively used by this company is my only issue! The crew and work were otherwise great. Where the mosaic pattern meets with the slab for the shower, there are huge cracks that go to the edge of the shower. They said this is just how this product is installed. The cracks are at eye level on either side of the mosaic. They are asking for us to pay $400 to "fix" it if we want it fixed. The crew we dealt with was great, but it seems the main owners/managers do not want happy clients after an expensive renovation. We will not be doing our second bathroom with this company, sadly.

Very happy with the work the plumber Bob and installer Travis.

They were professional and understood what I want. It was done in 3 days, which was faster than expected. I would recommend them for any remodel in the future.

These pros were efficient, and skillful. They did beautiful work.

Took longer to get things in, but when they got here to do the job they were very professional, courteous, and personable. The guys were very friendly and answered any questions I asked. It was a pleasure to have them working here"

Dave and Ben (and the plumber) were great and we are happy with the finished remodel! We had a new Onyx shower and new flooring installed, drywall replaced and some leaking pipes and toilet fixed. They were efficient, friendly and professional. I would highly recommend.

The crew is very good at flooding an upstairs. Good at dropping the bathroom down 1 floor to the living room and not repairing. They do not have control of ALL the dust they raise. Refused to close off bedrooms from dust during the demo and sanding the sheetrock dust all the way down to the basement. The outside was cleaner. Cut holes for elect outlets too large and not repair it.

Joe, the installer from Great Lakes Homes renovation, was professional, clean, respectful, on time, and personable. I was highly impressed with the quality of work joe and his team provided. I would highly recommend Great Lakes home Reno (and request Joe for a door install)

Condescending and arrogant attitude at the initial consultation, made me feel like I was asking dumb questions and don’t know anything about door replacement (that’s why I was hiring them!) Refused to continue our consultation meeting, wouldn’t give me options and estimate, and walked out, merely because my wife was tied up and not present in the room. Required all “decision makers” to be present or wouldn’t speak to me. Very off putting and annoying experience — waste of time.