It's been our pleasure to serve the flooring needs of the Westland area for more than 46 years. We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.
Additional website - www.independentcarpetone.com. Additional contact name - Frances Francavilla. Additional contact phone - (800) 750-5916.
Description of Work: Bought laminate flooring for a bedroom and also installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Independent Carpet One Floor & Home
[Member Name Removed], Thank you for your trust and confidence in our store. it was a pleasure to assist you in finding that perfect floor. Enjoy and we look forward to working with you in the future for all your flooring needs.
Cynthia A.
07/2016
5.0
flooring contractor
+ -1 more
unknown
Description of Work: Installed a floating vinyl floor in my in-home studio. They were meticulous - even more so than me. They made a recommendation when it was discovered that a mistake had been made in the choice for the stairs and gave me a refund for the stairs as well as discount on a different product that was more suited to that application. Also ordered all the Hunter Douglas blinds through them. Great service and great people from the sales staff to the installers.
Rating Category
Rating out of 5
Yes, I recommend this pro
Rebecca B.
04/2016
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: Carpet installation. From sales floor to installation, they did an A+ job. Very happy with their service. Would definitely recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Nancy R.
02/2016
5.0
flooring contractor, hardwood floor
+ 0 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Nancy R.
02/2016
5.0
flooring contractor, carpet installation
+ 0 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Rhonda M.
01/2016
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: Our salesman, Jason, did a very good job explaining different types of flooring options for our kitchen. The new flooring will be installed later this week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from Independent Carpet One Floor & Home
[Member Name Removed], Thank you for your review. I see that Tony was scheduled to do your flooring installation this past Thursday and Friday! I am sure everything looks amazing as he is a fabulous installer. Enjoy many years of beauty and performance and we do truly appreciate your business. Catherine Buchanan.
George C.
06/2015
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: They torn out old carpet and replaced it with the carpet we selected for our bedroom and entrance way, including 14 steps. We are very happy with the choice of carpet and the installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Ray S.
06/2015
5.0
carpet installation, flooring contractor
+ 0 more
.
Description of Work: Cleaned carpets in 3 rooms pluss stairs |Went very smoothly .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ray S.
06/2015
5.0
flooring contractor, carpet installation
+ 0 more
unknown
Description of Work: They did as promised. |It went very smoothly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
SHELDON C.
04/2015
5.0
flooring contractor, carpet installation
+ 0 more
unknown
Description of Work: Full carpet and padding in basement and laminate in living and dining room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Jill R.
04/2015
5.0
flooring contractor, carpet installation
+ 0 more
unknown
Description of Work: We used Independent Carpet One last year for living room & hallway carpet.They did a fabulous job then so we went back this year for master bedroom carpet. Again, we were treated like family and got great assistance with choosing our carpet. The install team this year was the same father & son team that installed for us last year. A great job again this year. We will use them again and highly recommend Independent Carpet One.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Independent Carpet One Floor & Home
[Member name removed], Thank you for the great review and taking the time to share your experience. It was a pleasure to assist you with your flooring needs and we look forward to the next opportunity. Enjoy your new floor as we know you will. Thank you again for your continued trust! Cathy Buchanan Showroom Manager
Richard T.
03/2015
5.0
flooring contractor, carpet installation
+ 0 more
unknown
Description of Work: Installed some pricey grade carpet in a great room, dining room and stairway. I was concerned about the seam but they took extra care and it turned out well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Anthony D.
02/2015
5.0
hardwood floor
+ -1 more
unknown
Description of Work: Installed hardwood engineered flooring strips in family room and kitchen. The installer did a very nice job and I am well satisfied with the result.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SHERRY S.
02/2015
4.0
flooring contractor
+ -1 more
unknown
Description of Work: They installed kitchen flooring.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Independent Carpet One Floor & Home
[member name removed], Thank you for taking the time to place a review on Angie's List.
Description of Work: Installed new Engineered Wood flooring and trim. The installer was very skilled and the flooring product made by Mirage was satisfactory as a replacement of our water damaged prior floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,560
Response from Independent Carpet One Floor & Home
[removed member name] Thank you so much for taking the time to leave a review on Angie's List. We appreciate your business and look forward to working with you in the future for any of your flooring needs. Cathy Buchanan' Showroom Manager
Amy T.
10/2014
4.0
carpet installation
+ -1 more
unknown
Description of Work: We had almost all of our carpeting replaced. First, formal dining & formal living room. Went off without a hitch. A few weeks later, the did hallway, stairs and master bedroom. Damage to the freshly painted ceiling....which they denied happened. Really, it wasn't there before they started and with no furniture in the room, couldn't have been anything else. Family room was next...multiple problems with the seams. Had to replace the carpet twice. Manager came out to survey the carpet...said the installers did a poor job, installers said that the owed was trying to get them fired. While they did move the furniture, it has never been right since...recliner has never fit back together since they moved it. Bad blood between the installers and store. Very uncomfortable. Will look elsewhere the next time. Salesperson was very kind...not pleased with the carpet.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$6,000
Response from Independent Carpet One Floor & Home
{removed member name}, Thank you for your review on Angie's List as it does provide us with a measure of where we need to improve. I have reviewed this within our system and did see we had to order new material for the Family Room. Berbers as you may know are a bit more difficult to work with but our installers should have taken added care to the seams! John and his sons have worked with us for years and are very courteous and are a wonderful team. I do apologize for your experience with the freshly painted walls and ceiling and the fact that we had to come back to repair the seams. The carpet you purchase was from our Relax It's Les Collection with superior stain and performance warrantees. I know you will have many wonderful years enjoying and living on this landscape. However we have left a bad taste in your mouth when it comes to installation. Believe me I will address these issues with my installation staff and remind them who they are working for. And they are working for you the customer to make sure you are satisfied with the entire process of shopping for flooring right from the beginning with your sales person to when your front door closes after the installation. We have improvements to make and I hope you will give us the chance again to make things right with your next flooring endeavor!
William G.
08/2014
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: They installed carpeting in our living room. During the visits to their showroom their sales staff was very knowledgeable, helpful and courteous. The installation was done within the timeframe they had told us about initially. We are very happy with the carpeting and will use them again when we need to replace more carpeting.
Description of Work: We had a new wood plank vinyl floor installed in our basement. They did a great job and it looks beautiful. Hard working and professional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Independent Carpet One Floor & Home
[member name removed], I am so glad that you chose a fabulous floor like Luxury Vinyl Planking! So many people want a wood look but don't want the maintenance or they want that look below grade like your basement. I am happy that our sales associate placed you in this medium and that you are happy with the floor! You will have many years of wonderful wear and enjoyment! Thank you for taking the time to write a review and thank you for your patronage!
Carol V.
07/2014
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: purchased carpet and had it installed. Very happy with entire experience
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Independent Carpet One Floor & Home
[Member name removed], Thank you for taking the time to write a review on our Angie's List page. I'm glad to hear you are pleased with your order. Our sales associate Dan was your salesman and I will forward this on to him as well. enjoy your new flooring and we look forward to serving your flooring needs in the future!
Louis F.
07/2014
3.0
carpet installation
+ -1 more
unknown
Description of Work: Jason, our salesman, was very helpful and accommodating. He helped us select a carpet that was in our price range and explained everything about the warranty and installation so that we could easily understand it. That part of the purchase was great. Unfortunately, I can't say the same about the install. Two installers arrived on time to install the carpet. While they worked, one installer was constantly reprimanding the other installer and calling him sloppy. He also used language that was inappropriate, especially with my young children around. My biggest complaint with the install was that there was damage to the baseboard paint. I called Jason to tell him we were unhappy with the damage and he explained to us that it can happen as part of the install and that he warned us about it when we bought the carpet. I have had Independent Carpet One install carpet in two other bedrooms with the same exact white baseboard and never had any damage. I think the installers were not as careful as in the prior installs. In the future, I will consider purchasing carpet from other companies instead of Independent Carpet One.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Independent Carpet One Floor & Home
Mr. [removed member name], Thank you so very much for submitting this review on Angie's List. As Independent Carpet One's Showroom, Sales and Marketing Manager a review like this provides us with the greatest of tools. A tool to find where we are failing our customers and a tool to provide the opportunity to apologize for the unusual experience that you received. Tools where improvement are needed. You are correct with your later statement that this experience isn't typical of our installations and you are a previous witness to that. The language you heard and experienced is by far uncalled for and a reprimand has been expressed to our installation team. The wall base scenario has been addressed as well. The backing of carpet is quite abrasive with exception of one manufacturer who uses a "soft bac" material. If not taken delicately and with caution, yes it can scour freshly stained or painted walls and trim. We talk with our installers, who are Installation certified, the importance of care with wall base and other trims in our clients homes. Sometimes it's difficult but at the same time our installation teams do need to take care! I do apologize for the extreme case you experienced and I have spoken to Jason, your sales associate. If this issue in your home still remains, please follow back up with me and I will make sure we rectify the damaged wall base. I do hope that this one "poor" experience won't completely tarnish your impression of our store. We pride ourselves on our selection, value and most importantly service. I myself promise to provide you a much better installation experience as I have taken this issue directly to our installation team. And as mentioned earlier, you have provided the groundwork for improvement. The greatest tool...information from our customers. Again, I appreciate that you shared your experience with us and our readers/
Sandy G.
05/2013
5.0
carpet installation
+ -1 more
A wonderful experience.
Description of Work: I needed to re-carpet the stairs leading into my upstairs condo. From day one I was given excellent support in the showroom -- not only explaining what carpet would best suit my needs, but interior design consultation and more. Pricing was upfront. The individuals who installed the carpet were prompt and professional. Another individual came to install a stair nose and did a beautiful job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Independent Carpet One Floor & Home
[removed member name], Thank you for taking the time and sharing your experience with Angie's List! It is always a pleasure to read such great reviews and to know we have madea customer happy!
KATHY S.
03/2006
5.0
carpet installation
+ -1 more
THEY DID AN EXCELLENT JOB TO MY FOUR ROOMS. THE SERVICE THAT WE RECEIVED LOOKS GOOD. WE CHOSE THE COLOR WE WANTED. THE TACK STICKS WERE ALSO PUT DOWN GOOD.
Description of Work: THEY INSTALLED CARPET IN FOUR ROOMS IN OUR HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
03/2006
5.0
carpet installation
+ -1 more
THEY ARE VERY RELIABLE. THEY STAND BEHIND THEIR WORK. IF YOU ARE NOT SATISFIED WITH THEIR WORK, THEY WILL DO EVERYTHING TO MAKE SURE THAT YOU ARE. THEY ARE A VERY GOOD COMPANY TO BUSINESS WITH.
Description of Work: THEY INSTALLED CARPET IN MY LIVING ROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
JOHN P.
11/2005
5.0
carpet installation
+ -1 more
WE HAVE USED INDEPENDENT CARPET ONE IN THE PAST, AND WE HAVE ALWAYS BEEN QUITE SATISFIED WITH THEIR WORK AND QUALITY. THIS TIME WAS NOT ANY DIFFERENT.
Description of Work: WE PURCHASED NEW CARPETING FOR OUR MASTER BEDROOM SUITE. INDEPENDENT CARPET CARE ALSO INSTALLED THE CARPETING.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Carpet Cleaning
FAQ
Independent Carpet One Floor & Home is currently rated 4.7 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Independent Carpet One Floor & Home accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Independent Carpet One Floor & Home offers free project estimates.
Yes, Independent Carpet One Floor & Home offers eco-friendly accreditations.
No, Independent Carpet One Floor & Home does not offer a senior discount.
No, Independent Carpet One Floor & Home does not offer emergency services.
Yes, Independent Carpet One Floor & Home offers warranties.
Independent Carpet One Floor & Home offers the following services: Floor covering sales & installation, carpet, hardwood, vinyl & tile.