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Burton's Plumbing & Heating

Plumbing, Kitchen and Bath Remodeling, Water Heaters,

About us

Burton’s Plumbing & Heating is proud to offer reliable, honest, and cost-effective plumbing and heating services in Wayne, Canton, Dearborn, Westland, and the surrounding areas. From small leaks and heater malfunctions to plumbing remodeling services, their team is prepared to tackle virtually any home service with ease. The local, family-owned and operated company brings many decades of experience to the table and stays up to date with the latest technology, techniques, and regulations. They are also licensed, certified, and insured for additional peace of mind. From their 24/7 emergency services to their honest, upfront prices, it is easy to see that Burton’s Plumbing & Heating puts the needs of their customers first.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repairs, custom kitchen, bathroom & basement remodeling, sinks, toilets, faucets, sump pumps, water heaters, garbage disposal & vanities, back flow testing, heating, duct cleaning & air conditioner.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.839 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-39 of 39 reviews

Barbara F.
11/2016
4.0
plumbing
  + -1 more
Did a good job
Description of Work: New hot water tank

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob C.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael D.
06/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Tina T.
01/2016
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Unplugged deain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Oneita P.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Burton's Plumbing arrived quickly and the service provider was friendly and professional. We had an unexplained leak from what we thought was the upstairs shower. The plumber attempted to locate the leak or the cause for the leak. However, as he checked out the shower and all other possible causes, nothing turned up. We haven't had the problem again and don't quite know what happened. We informed the plumber that we would definitely call again if the leak ever occurred.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Delores R.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

marilyn D.
08/2015
5.0
drain cleaning
  + -1 more
They were good.
Description of Work: They cleared a drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer F.
07/2015
5.0
remodeling, plumbing
  + 0 more
unknown
Description of Work: I requested appointment via their website and I was contacted the next morning. I had a new sink faucet installed (style change only, not functional issue) and shower faucet looked at. The shower was not providing me enough hot water. The 15 yr old faucet was corroded but repairable..only needed a special part to fix. I was not talked into buying an all new faucet and told the rebuilt one would be good as new. They came back 2 days later (ensuring I had a 2nd shower to use in meantime), finished the overhaul, and I was finally able to take a hot shower again. The cost was higher than originally quoted, but they ran into unexpected issue so that happens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Rose C.
10/2014
5.0
plumbing, heating & air conditioning/hvac, wells
  + 1 more
unknown
Description of Work: I have used them twice and signed up for their preferred customer program. Their technicians are sent specifically to deal with the problem.....if it is a sump pump, they know sump pumps and if it is a furnace problem they know furnaces. They send the right person to do the job! They are knowledgeable, professional and courteous. They always were shoe covers and are neat in appearance. Love this company! Great customer referal program too!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen C.
12/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: We've used Burton's a lot through the years to repair our condo. We've always been very pleased with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

BETH S.
03/2012
5.0
plumbing
  + -1 more
Burton's did an excellent job. They went above and beyond. They installed the new gas line to code, cleaned out the vent both inside and outside, replaced the leaking valves, and installed a new refridgerator line. They came at the last minute and worked quickly. As a single mother, I know that any plumbing or gas work will be very easy since I have Burton's to rely on. It is a huge relief. They are the only plumber I will use and the only plumber I will recommend.
Description of Work: Gas line replace to dryer and valve replacement to utility tub. Also, installation of water line for fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$472

andie R.
03/2012
1.0
plumbing
  + -1 more
The work was done well. However, the problem came when I got the bill. I was not given an estimate of how much the job would be. He was there approximately one hour (including doing the estimates) and my bill was $400!! I just about fell over!! When I called to discuss the bill, he wouldn't call back. They kept saying he had a family emergency! I called around to different plumbers and discovered that the same service would have only cost about $150-200. I WOULD NEVER USE THIS PLUMBER AGAIN!!!
Description of Work: I had them change a shower head and give an estimate for replacing a faucet and installing a back up sub pump.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$400

Response from Burton's Plumbing & Heating
When we scheduled to come to Member's home she was informed of a $54.00 service call. She did not have us replace just a shower head as she states, she in fact asked me to install a brand New Moen single lever Venetian Bronze faucet she had purchased to replace her chrome shower faucet. There was no access from the back of the faucet so the installation had to be done from the small faucet hole in the front. I was not sure I could actually do the replacement from the front so that is the reason I did not quote the repairs. By the time I had been able to figure out the repair was possible I had been there over and hour and I did not feel that it was necessary to inform her. I changed out all aspects of the faucet, and yes the shower head was included but when it came to the cartridge, the one she had purchased did not fit the old Moen valve. I provided her a $68.00 Moen Positemp cartridge which was part of the bill. The other aspects of the job entailed looking at her present sump pump, checking the operation and bidding a new back up sump pump. Member still asked me to try and find matching Venetian Bronze faucet handles for her Jacuzzi tub faucet that was years old. I took a handle and a ring to match up the items. I collected for the job and when on my service day. She never questioned the bill. In the next month I made a number of emails with the price quotes for the pump and the repair parts for the Jacuzzi tub faucet. If she made contact with our shop to complain about the bill I was not informed of it. My mother Passed away shortly after the service call and because we are a family business we brought in outside people to man the phones while we were away from the shop. If I did not respond to the calls she stated she made I am sorry. It was not intentional. I received an email from Member about two months later informing me of his unhappiness and to not email him any further. SO I STOPPED I Honestly feel if Member had explained to the other plumbers she says she contacted and gave them an actual list of repairs we completed, the figures she quotes would be different At Burton's Plumbing and Heating it has always been our policy that we give a 100% satisfaction guarantee. There is obviously a large difference in what the customer thinks is fair and what she was charged. So Member was given a full refund for the entire service repair. We sent her a check for the the entire amount of repair and did not charge for any parts or labor. We are always unsettled when a customer is not happy and if any portion of the failure to contact was mine I assure her that it was not intentional. Thomas A Burton

Gerald S.
02/2012
5.0
plumbing
  + -1 more
I had no worries knowing Tom was in my house. He explained all the mistakes that the builder made, and explained what he was going to do to correct the issues. He asked for my input to ensure components were placed optimally to my preference. It was a wonderful experience having a credible, honest, quality focused contractor in my home. He prepped the area before he began his work and cleaned up before he left. It was wonderful working with Tom!
Description of Work: My home was a spec home and the builder cut corners. Tom came to install a new garbage disposal, reinstall my reverse osmosis system, install new faucet, replace aging copper and replace waste lines. Tom was meticulous, and did an excellent job correcting the builder's mistakes and installing the new components. We are so happy working with Tom, and I would highly recommend him to anyone. They have been in business for decades and they can handle any plumbing or heating job and are specialists in kitchens and bath remodeling. You will be glad that you called Tom Burton!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jan T.
09/2011
5.0
plumbing, water heater repair
  + 0 more
They are friendly people who do good work. They even do follow-up by calling you after the job is done.
Description of Work: Burton's has done a lot of plumbing work for me in my home. They have done work on my kitchen sink, bathrooms, and have installed a water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

34224 Michigan Ave, Wayne, MI 48184

https://www.burtonsplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Water Heaters,
Heating and Air Conditioning,
Drain Cleaning,
Wells and Pumps,
General Remodeling,
Sewer Cleaning,
Basement Remodeling,
Air Duct Cleaning,
Water & Smoke Damage,
Garbage Collection

FAQ

Burton's Plumbing & Heating is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: Closed

Burton's Plumbing & Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Burton's Plumbing & Heating offers free project estimates.
Yes, Burton's Plumbing & Heating offers eco-friendly accreditations.
No, Burton's Plumbing & Heating does not offer a senior discount.
Yes, Burton's Plumbing & Heating offers emergency services.
Yes, Burton's Plumbing & Heating offers warranties.
Burton's Plumbing & Heating offers the following services: Plumbing repairs, custom kitchen, bathroom & basement remodeling, sinks, toilets, faucets, sump pumps, water heaters, garbage disposal & vanities, back flow testing, heating, duct cleaning & air conditioner.

Contact information

34224 Michigan Ave, Wayne, MI 48184

https://www.burtonsplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed