Universal Home Services

Employees didn’t show up with proper tools for the job and I was charged for the damage they did. They didn’t have the wrench to remove the cap that covers the drain. Instead of using a proper wrench, they punctured it with a chisel and then cut it in half to remove it. They changed me $60.00 to go purchase another and install it. I am also missing a screwdriver that I loaned them to use. They did return my putty knife that I also had to loan them.

Worker was on time, very professional, and did the work extremely well. I called around and found better prices with other companies, but decided to go with Universal Plumbing because of their outstanding reviews and couldn’t be happier.

Excellent service. Very professional and prompt.

I called in the afternoon that I noticed the leak from the old water heater. I was quoted a price and the installation time at 9 am the next day. JD and Chip arrived on time and were very professional and efficient in removing the old unit and installing the new one. They laid down tarps to protect the basement carpet and were careful to keep everything clean.

Great job. The team was professional and very informative. Completed the job quicker than I expected and kept the area they were working on clean. Very fair pricing.

Mark came to my rescue late in the day on the coldest day in years here in Michigan. A copper pipe air chamber behind my sink, the only area vulnerable to extreme cold, froze and burst. He quickly isolated the leak, removed a small amount of drywall (under the sink), and repaired the pipe. He provided valuable advise in how to prevent this from happening again. In addition, he replaced the old valves (seals were gone). The job was done quickly and professionally.

They came early they were friendly knowledgeable and offered a good price

Jonah and Paul came to my house today, it was pretty nasty outside, Ice, rain, ground soft and muddy, no complaints at all from these guys. They were confident, polite, personable, and efficient. They solved my problem in an excellent manner. This is not my first time having this company at my residence, they have solved big jobs and smaller ones with a definite can do attitude. Prices are very fair and they are worth calling. Jonah and Paul work well together.

Wonderful, professional, and quick! Highly recommended. They analyzed the situation, made some suggestions, and at all times were very thorough and patient.

Kyle arrived when promised, quickly identified the drains that needed cleaning, recommended a plan that would keep this from becoming an emergency in the future. The team left did a good job cleaning the job site before they left i didn't have to touch anything . It is rare that I have work done on my home i such a way that I don't have to touch or put anything in order after the techs leave. I was impressed with is expertise and for future plumbing work will request this and his team.

I called these company based on the reviews I read on Angie's List. I have the same great experience as the other before me. I called at 8:06am by 9:00am they were at my house. I got the email with the name of the person. We had part of the main sewer line from the second floor replaced because of a hole. We can't explain how we did have a hole on the pipe after 16 year owned the house and being the only owners. They need parts to replaced the pipe that they didn't have in their truck. They called in and the parts were brought up to them in short time. They also cleaned the drain and certified me that there were no other issues. By noon, the service was completed, no more sewer leaking on my half bath wall and my drain worked like when we re-did the bathroom 3 year ago.

It went well. The plumbers were professional and prompt.

We called Universal Plumbing & Sewer for a drain that seemed to be slow and needed cleaning. They were able to set a same day appointment. Paul arrived at our home on time (actually a bit early, which I appreciate) and sent a text beforehand letting us know he was on his way. He was very polite, friendly, and professional and quickly took care of our drain issue. My only complaint with this company is that they have a $99 coupon listed on Angie's list for a Drain Cleaning with no hidden fees, but when Paul called in to the office (before starting the job), they would not honor the coupon. It was not an old coupon that I was trying to use, it's a coupon that is currently on Angie's List as I write this review. They did offer me the $30 off coupon that is also listed, but the $99 coupon would have been a better deal and I feel that they should have honored it. I appreciate that Paul called the office first so I knew what the cost was going to be before he did the work. I would still recommend this company despite this small issue with the coupon, I would just suggest verifying their coupons if you are planning on using one.

The contractor showed up on time with the materials needed to do the job. He up-sold one part that made a lot of sense to us given the placement of the sump in relation to the wall and problems we've had in the past (this is probably our 8th pump in 20 years, but the first professional installation). He went above & beyond expectation by showing us some key information about a water-powered backup we previously had installed by someone else. Workmanship is excellent. Professionalism is excellent. Price is absolutely reasonable. Would definitely use again.

Universal plumbing kept me informed via text as to the time of arrival for 2 plumbers. Mark M and his coworker expertly addressed our plumbing issues, resolving each problem to our complete satisfaction. (Our home was built in 1951 and was in need of updating -- replacement faucets, snaking out lines, and replacing old pipes with PVC.) I appreciated Mark's update concerning problems and how to avoid issues in future, such as using BioClean, an organic drain treatment to eliminate bacterial waste in the lines. Cost may appear high (> $1000) but we had multiple issues and the plumbers spent most of day resolving the problems.

Perfectly professional and well done!

They were excellent! Very knowledgeable and explained the problem, solution and price very clearly. I originally made an appointment for Monday (this being Saturday) thinking it can wait until then, but soon I became worried about the sump pump failing, called them back to see if they could possibly come by today and they did within an hour or so. I am very appreciative that they were able to help me the same day I called! Awesome! I'll will be replacing my hot water tank in the near future and will definitely contact them again.

Received text and email containing pic and bio of technician stating he was on the way. Arrived promptly, was respectful and neat. Quick to do the required repair.

I unfortunately had two plumbing issues one day after the other. The first day I had called due to a leaking laundry tub pipe. From the time I placed the call to the time the plumber showed up was less than 2 hours. They were extremely polite on the phone, sent a text message with a picture of the person coming to the house, and gave up to date status on when arrival would happen. Once the plumber showed up, he was very professional and helped me understand the work that was necessary. I felt that the cost for this repair was more than expected, but I don't have anything to benchmark it against. The very next day I had a leaky toilet. Again I called, and again was dealing with the same people that again showed up within a few hours of my call. The pricing associated with my second fix was more in line with what I expected to pay. Overall would recommend this company in a heartbeat. JD was the plumber on both accounts, and so far, seems to have done a great job.

Mark was very prompt arriving at our home and very personable. Mark was very knowledgeable and explained to me in detail what will be needed to repair the leak along with the estimated cost. I am extremely satisfied with the repair and I would highly recommend Universal Plumping and Sewer Inc.

Great job they were very polite and clean they rearranged there schedule for me because my daughter was in a serious car accident I will never call a different plumber again I want to thank them again

Worker was great. Knowledable, punctual, and clean. Cost of service was high and they tried to charge a drive fee of $40 which I got them to waive. I only had them snake the main line for grease and it was $165.

My husband and I purchased a garbage disposal from Menards on 9/27/18 and installed it on 9/30/18. It was working properly, but we left an extra ring on the top of the sink which caused water to build up in the sink. I looked at many plumbers in the area, and was impressed with Universal Plumbings ratings. They came on 10/8/18 and reinstalled the same disposal. Within 1-1/2 hrs the disposal was grinding and making noise. I immediately called back and they sent worker out on 10/10. He diagnosed the problem within 2 minutes, stating that an extra metal backing was left in disposal and since I removed plastic part that attached to dishwasher, it was my error. I was not aware of that metal part, and if the workers who reinstalled assessed the machine, they should have checked that out. I was charged an additional diagnostic fee of $69, which was wrong. Don't they insure their work??

Very professional from the initial call through the repair. Explained everything in detail. Wore shoe protection and cleaned up before leaving.

The service operators diagnosed the problem and replaced the defective pump. They arrived on schedule and were very courteous. Highly recommend.