Flame Furnace Heating and Cooling

Description of Work: Flame Heating & Cooling did a furnace maintenance for us.

Description of Work: I used Flame Heating, Cooling, Plumbing and Electrical. They did a furnace check for free. They were inspecting my furnace.

Description of Work: Inspect my AC. My original installer was Kopke who was stellar and highly rated by DTE. Apparently FLAME bought Kopke. The repairman was, in my opinion, unscrupulous. I am an unemployed widow who made a point of telling him that after my husband's death I purchased the Ultimate Home Protection Plan through DTE that covers all my appliances, furnace and AC. He continued to inspect, replace 2 parts, sold me their Gold Plus plan, inspected by furnace, told me my heat exchanger was cracked and I should just replace both units due to their age 17 yrs. I paid approximately $200 for parts and $100 for their Gold Plus Plan, ALL OF WHICH WAS COVERED UNDER MY DTE PLAN FULLY, NOT PARTIALLY. I am convinced this man knew what he was doing. I will burn my furniture for heat before I ever let them into my home again. An honest technician would have told me I had made a mistake calling them and charge me only for the call and not do any repairs. I'm sure he was betting I wouldn't catch on. In less than 3 hours I called the office to cancel the service plan. We will see if they do.

Description of Work: I used Flame Heating, Cooling, Plumbing and Electrical for air duct cleaning. I got a quote. It was for a furnace.

Description of Work: The technician came and was not sure what the problem was, he wanted to send out an electrician.

Description of Work: This experience was a VERY mixed bag -- that's the problem. The following relates about 3 years of history -- please read it all. Our furnace had major "issues" between Christmas and New Years. We called Flame, they responded quickly and told us the old furnace wasn't worth repairing (it WAS old). So we went with a whole new system -- heat and AC. Flame worked very diligently to get the new furnace installed -- even providing heaters to help keep the house warm. To this point all is well -- in fact very well. Fast forward roughly 18 months. AC isn't functioning well -- temp is several degrees above setting. Called Flame and, after some run-around, they sent out a serviceman. He decided the coil in the furnace was leaking and needed to be replaced. A day or so later a second (different) service person came out to install the replacement (all under warranty). Thought all was well -- but NO. Cooling wasn't working properly. Flame sent out another service person (different AGAIN). He found the coil that had been installed was wrong -- WAY undersized for the system and allowed about 50% of the air to bypass entirely. He did a great job of patching temporarily so the system cooled. He also ordered another coil to be installed in a few days. Serviceman #4 (yes, different again) came out and installed the second replacement. He was one of the people that worked on the original installation and did a great job (the furnace room is a tight space). The schmuck who installed the wrong first replacement had done a really amateurish job fitting in the bad coil -- it looked terrible. At this point I don't recall exactly why, but a 5th service visit was required ( the service person was -- "none of the above". I like to know what's going on with the systems in my house, so I pay pretty close attention to what the service people are doing. For some reason, Flame doesn't seem to have a way of passing info from one service person to another, so each time a new guy came I had to relate what had gone on to that point. That's ridiculous!!! At the end of this mess I contacted the owner of Flame. His initial position was "well, we're all done" -- no thought of trying to compensate us somehow for all the time and trouble caused. I argued, and we settled on a year of free Gold Plan. I've made it very clear that the #2 service guy is never to set foot on this property again -- he's incompetent and a liar. But so far as I know, he wasn't fired. If you call Flame, will #2 be the person that comes to your home, or will it be one of the "good guys"? They all wear the same uniform and drive a Flame truck. When our warranty expires on the furnace, we're planning on finding a new HVAC provider.

Description of Work: I called to get an estimate on some new lighting in my kitchen and have my outside AC unit moved. Salesman came out on a Saturday and was only there about 5 minutes, seemed rushed and didn't take much time to ask me details about the job. He asked if it would be ok if he called me on Monday with quote, I said fine. About a week later, I still hadn't heard anything so I called to follow up. The girl who answered put me through to a voicemail, I left a message and never heard back from anyone. After not calling me when he said he would and not returning my followup call, I decided not to pursue it anymore. A month after the original guy was out, I got a voicemail (while I was at work or I would have answered my phone) that they were following up on the quote they gave me and wanted to know if I was still interested in having the work done. What quote?!? I never got the price! I called them right back and was put through...to another voicemail. I left another message and never got a call back. I was surprised to get such poor customer service from them when they have such high ratings.

Description of Work: Replaced 16 year-old furnace with new energy efficient furnace. Replaced/upgraded old breaker, valves, pipes, liners, chimney top, etc., with new up-to-code materials. Restarted (has not run in a long time) humidifier. Installed programmable thermostat. Once done, removed all old materials and cleaned basement floor.

Description of Work: The person that came out was very professional and gave a good price but found someone else with a better price.

Description of Work: i called for an estimate he came promptly very polite knowledgeable answered all my questions very professional

Description of Work: Replaced furnace with High efficiency Bryant including relacing/ modifying duct work and joining it to our existing A/C

Description of Work: They cleaned our air ducts.

Description of Work: I used Flame Furnace Company within the last 2 months for a service tune up.

Description of Work: Annual check on my air conditioning equipment under their Gold Plan, which subscribed to for several years, under which a check of heating and air conditioning equipment is done on a semi-annual basis.

Description of Work: Unknown leak of unit in basement.

Description of Work: They replaced a capacitor in my a/c. They have fee of $98 to come out; but if you sign up for the annual service plan for $19.95 per month, they waive the service fee, and I accepted this. I paid for parts, labor, and the service plan.

Description of Work: I've used their services for years. Recently I had to hire them to replace my 21 year old air conditioning unit. There was no repairing it this time.

Description of Work: AC would not run, even though fuses and circuit breaker replaced and OK. Flame performed a diagnostic technician call on a Saturday.

Description of Work: My air conditioner installed 6 years ago wasn't working, so I called Flame and asked for a service call.

Description of Work: Hot day so of course the A/C goes off. FLAME was there within two hours and was able to fix the A/C quickly. Serviceman noticed a leaking pipe going to my sprinklers outside by the unit. Called back to the office and had a plumber come out 45 minutes later. I was not even aware of this until he showed up and told me about the problem and how I was losing water outside. Fixed the pipes and I was very pleased.

Description of Work: Yearly check on air conditioning..........We have their gold plan and it is excellent for the money......

Description of Work: Had an estimate on a gas home generator. He was very high priced. ,

Description of Work: Recieved Plumbing inspection and also had a gas line put to the outside for new gas BBQ. Excellent work and they completely exceeded my expectatons. Inspection uncovered issues that I was not aware of and these also will be corrected. As a Gold Plan member I recieved a 10% discount and also priority service when needed. In Feb I had a new furnace and hot water heater also put in so this was second visit in 2 months.

Description of Work: Checked furnace on the first visit. Cleaned something (a sensor maybe) on the second visit.

Description of Work: A Flame rep came out to quote replacement of our old furnace (circa 1970's) with a new Bryant 95% efficient furnace, whole home humidifier, air cleaner, central air and programmable thermostat. They also quoted installation of all new ductwork since the old ductwork was asbestos wrapped. The quote did not include removal of the old ductwork since my husband was removing it. I had 4 quotes on this job, with the lowest bid of $6,550. Flame's quote came in at $10,993, over $4,000 more than the lowest quote. My house is a 1950's brick bungalow with 900 square feet. I just felt that their bid was excessively high.