Carpet Sales and Installation, Hardwood Flooring Sales and Installation
About us
Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.
I could not be more happy with the three men that came and installed my carpet…Sergio, George and Gilbert were the most professional, fun, polite, and hard working men I have ever had at my house!!!! There was a small problem after the installation and they were back at my house in the blink of an eye…and fixed what needed to be fixed in no time at all after very carefully determining the best solution. I high recommend this company my sale guy Robert was also very easy to work with and gave me great carpet choices that met my needs!!! I highly recommend The Carpet Guys and my 3 amazing installers Sergio, George, and Gilbert
Description of Work: New carpet from The carpet Guys
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William R.
09/2021
5.0
carpet installation
+ -1 more
Jeremy was a great sales person, took the time to explain different types and value of styles. He was on time, wonderful to work with. Edwin did a fine job on the installation, on time , cleaned up and removed the old carpet from the home. Edwin called early in the morning for an afternoon appointment which really help me put all this together , he was a super star.
Description of Work: New carpet installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Melina S.
09/2021
5.0
carpet installation
+ -1 more
It was excellent. Blake was at our house the day after we expressed interest. He was not pushy and was very friendly and relaxed to work with. Our installer, Yoni, was very professional, clean, punctual, and polite. I will definitely hire them again and refer them to others.
Description of Work: Carpet installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Angela B.
08/2021
5.0
flooring contractor
+ -1 more
I was very pleased with my experience with the Carpet Guys. Joseph, the sales representative and Alex, the installer were very professional and friendly. Also, the representatives that handled my calls with a concern I had were helpful and assisted me with a resolution. I really like the look and quality of my floors.
Description of Work: Laminate flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amanda R.
08/2021
5.0
hardwood floor
+ -1 more
I cannot believe how smoothly this went! From the first phone call until the service itself, perfection. We cannot wait to show off our new flooring.
Description of Work: Hardwood flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Sarah M.
07/2021
5.0
carpet installation
+ -1 more
Everything went great. Very pleased with our new carpet. Anis our salesman explained the carpet options and helped walk is through the process, very helpful. Great personality. Jose our installer was awesome. Came in laid carpet in the 2 rooms and did a great job with clean up. Would recommend.
Description of Work: Carpet installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
David C.
06/2021
5.0
carpet installation
+ -1 more
I recently purchased a new home and wanted new carpeting for the house. After some online searching, I decided to go with The Carpet Guys. I was very happy with the service from beginning to end. I had Tyler W. as the Sales Rep. He was very polite, easy going, and patient (deciding on different carpets for multiple rooms can take some time). Edgar and his team performed the installation. The three installers were very efficient and professional and did an amazing job. I was surprised that what was initially planned to take 2 days only took one still with the expected high-quality work. Next time I need carpets/floors or if I know someone who needs them, I will certainly recommend The Carpet Guys.
Description of Work: Carpet installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Eric T.
06/2021
5.0
carpet installation
+ -1 more
The Carpet Guys were fantastic. John K our salesperson connected with us immediately. He worked with us to find a great carpet match for the home at a very good price. Jose M and crew were incredible. It was a hot and humid day and the house only has AC in a couple of rooms. They removed well over 2000 square feet of 20-30 year old thick carpet and pad. They were able to move and work around a decent amount of heavy furniture also. They did a beautiful job laying down 2000 square feet plus of carpet. This was all done the same day! I have rarely witnessed a contractor crew sustain the level of effort and intensity throughout the entire job. Thank you Carpet Guys!
Description of Work: Carpet install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,600
Marilyn B.
05/2021
5.0
carpet installation
+ -1 more
It was a great experience from start to finish. Rebecca R was the sales rep who pointed us to the carpet choices, Oscar M was the installer. Both very professional and helpful
Description of Work: Replaced carpet in the family room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
LaTina K.
05/2021
5.0
carpet installation, flooring contractor
+ 0 more
Exactly as promised, no unexpected costs, professional installers, excellent work, on time and completed the job quickly.
Description of Work: Laminate and carpet purchase and install
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Tony K.
05/2021
5.0
carpet cleaners, carpet installation
+ 0 more
The representative Dan D was so help full and kind I feel he was up front and very fare and gave me a great deal I would send him to any of my friends for a deal good man. The Installer Freddy was very clean and did a great job my daughters where concerned about a seam he took 2 hours to re do the whole area to make it to their satisfaction. Love the job they did and the deal I got.
Description of Work: New carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven M.
03/2021
5.0
carpet installation
+ -1 more
From the initial sales colleague Lisa to the carpet install colleague experience with Cesear... This team was amazing. Great prices for great product, and the response time to go with it equals amazing. This is my second time going woth The Carpet Guys, and it will not be my last. Your company is top notch, and I appreciate doing business with you guys.
Description of Work: New Carpet for My Bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,450
Janice M.
03/2021
5.0
carpet cleaners, carpet installation
+ 0 more
Carpet Guys were awesome from start to finish. Our sales rep, Rebecca, was well prepared for our in home visit, was professional, knowledgeable, and brought a variety of samples for us to review. She was very friendly and helpful. Pricing was very competitive, and we got a great deal based on the comparison shopping we had done. The installation team, Ali and one other team member, did a wonderful job. They were skilled and professional, and they worked incredibly hard. They kept us informed as the installation progressed, answered our questions, gave us their insight, and were a pleasure to work with. When they left, our basement was immaculate, and the carpeting looked wonderful. We couldn’t be happier with our entire experience, and would recommend the Carpet Guys to anyone interested in having flooring completed.
Description of Work: Carpeting for stairs and basement rec room
The Carpet Guys were AWESOME, and my carpet looks FANTASTIC!! Josh L. and his crew were on time, professional, and fun! They arrived and listened to my concerns and requests, they provided fantastic customer service, and installed a quality product. I would strongly recommend The Carpet Guys for any future carpet and flooring projects.
Description of Work: Carpet Removal and Install, Laminate Install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Ray H.
03/2021
5.0
carpet installation
+ -1 more
The stairway the living room the laundry
Description of Work: Everything went good
Rating Category
Rating out of 5
Yes, I recommend this pro
Ellyn D.
02/2021
5.0
carpet installation
+ -1 more
Very well. Very happy with the sales person (Chad G.), the carpeting and padding, and the installation (Jose G.).
Description of Work: New Carpeting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Jennifer K.
02/2021
5.0
carpet installation
+ -1 more
The Carpet Guys were great! Jose and his partner were quick and helpful - they carpeted the three rooms we needed done in a timely fashion and were very professional. I would highly recommend the Carpet Guys to handle all of your flooring needs!
Description of Work: Carpeting in new home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Patricia O.
02/2021
5.0
carpet installation
+ -1 more
Exceptional - very professional and installation was perfect.
Description of Work: Carpet installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hi [Member Name Removed] Thank you for the positive feedback - we love hearing from our happy customers. Welcome to The Carpet Guys family!
Nelson C.
01/2021
5.0
carpet cleaners, flooring contractor
+ 0 more
From the sales person to the final installation, everything was smooth and easy. The product was brought in two days before and I got a call before hand, to let me know they were on their way. I got a call from Nick, the installer, prior to his arrival. Nick was a great installer! He finished the room in 3 hours!! I had all furniture and carpeting removed before hand, so all that was needed was to lay the flooring, but still, I thought it would take most of the day. I was socked by his kind words, friendliness and willingness to please his customers. A very down to earth person. I finally got a smile out of him as he cleaned up afterwards. He wouldn't let me help at all. The room is beautiful!!!
Description of Work: Pergo flooring installed in spare bedroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from The Carpet Guys LLC
We are so glad you took the time to leave us your positive feedback. Our team is always proud to read reviews and especially proud to know that everything went smooth and easy for you. Keep us in mind for future flooring projects and Welcome to The Carpet Guys family!
DEBORAH P.
01/2021
5.0
flooring contractor
+ -1 more
Dale the sales Manger took very good care of us. After there were a problem with the first. Project. He made sure we were happy . Brad the installation man for the second Project was great . Very knowledgeable and very skilled. I love my new kitchen floor. Looks beautiful. Would definitely have the carpet guys do another project. And would ask for Brad to do the job .great job Brad you turned a frown upside down ( into a smile) .
Description of Work: Kitchen floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Response from The Carpet Guys LLC
Great to hear from you - we will be sure to let Dale know that his efforts helped ensure your satisfaction with your project. Brad is a wonderful installer and I know he will be happy to hear you love your new kitchen flor. Thanks for choosing The Carpet Guys!
FANTASTIC! Maz was awesome with the decision making & Josh was THE BEST when it came to laying the wood flooring.
Description of Work: Carpet, paint & wood flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from The Carpet Guys LLC
Thank you for your kind words . Maz, Josh and the team are great and really care about our clients. Welcome to The Carpet Guys family and for choosing a local Michigan company.
Kate S.
01/2021
5.0
carpet installation, flooring contractor
+ 0 more
Our sales rep, Francesca, was knowledgeable and friendly, and gave us many discounts on our purchase. Raphael was on time, professional, friendly, and cleaned up thoroughly when he was done. I would highly recommend The Carpet Guys to anyone needing flooring. I can't wait for our next project to use them again.
Description of Work: New carpet in living room, hallway, and stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
We appreciate your recommendation and hope you will take advantage of our referral program - we love giving money to our customers who refer us! We will let your sales person and installer know how happy you are and thank you for being a part of The Carpet Guys family!
Steve E.
01/2021
5.0
carpet installation, hardwood floor
+ 0 more
The job went as smoothly as you could ask for. From the first visit by our design consultant Anis, right through to the end when our carpet installer Josh left after installing the carpet, these guys were 100% professional the whole way. I am very happy with the work they performed, the product they provided and the value we got for our money. I would like to personally give a big thank you to Anis, Beth, Dawn, Steve, Zack, and Josh for everything. We are totally satisfied and would not hesitate for a second to hire The Carpet Guys again!!
Description of Work: We had new carpet installed in the master bedroom and new laminate flooring in a different bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,712
Response from The Carpet Guys LLC
We love this review from the beginning to the end! Thanks so much for the shout outs to our fantastic staff - we will let Anis and Josh and the rest or our team know how happy you are with our work. We appreciate your business!
Wanda S.
01/2021
5.0
carpet installation
+ -1 more
Both Joe and Jessie were great to work with. They came in and got the job completed, cleaned up after themselves and were pleasant to speak with. This is the second job they have completed for my family and I would use them again
Description of Work: Carpet my parents bedroom
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Thank you for being a repeat customer and part of our Carpet Guys family! We are so glad that we continue to do great work for you! It is our goal that all our customers will use us for every flooring project they have! (And refer us to their friends and family!). Thanks for taking the time to let us know it was a job well done.
Kelley M.
12/2020
4.0
carpet installation
+ -1 more
I had a good experience with Krisha as my sales representative and a great experience with my installer, Jesse. Krisha was friendly and knowledgable; however was unable to provide a carpet sample. Jesse and his team were prompt and professional. The only reason why I did not give The Carpet Guys an A is because I asked for a small carpet sample so I could confidently pick out my living room paint. This is my first home and picking out colors was very stressful. I was told that I could not have a sample or borrow one for one hour. I then called the headquarters phone number and they said I could borrow a sample from the warehouse. I absolutely appreciated that but it was a 45 minute drive. Samples need to be readily available for customers.
Description of Work: Replaced living room carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from The Carpet Guys LLC
Thank you for your positive review and feedback on our sample policy. We truly appreciate your business and are grateful our team did a great job for you. As for samples, our Design Consultants carry hundreds of different products that they bring when they provide our customers with their free in home estimates. Unfortunately, there is no way they can provide a sample although we do have samples available of most items at our headquarters in Troy. We can mail them or customers can stop by but it just isnt feasible to have the DC's carry a sample of everything in their vehicles. We are so sorry for your inconvenience but are very glad you had a positive experience. Welcome to The Carpet Guys family!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation
FAQ
The Carpet Guys LLC is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 8:00 AM - 9:00 PM
The Carpet Guys LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Carpet Guys LLC offers free project estimates.
Yes, The Carpet Guys LLC offers eco-friendly accreditations.
Yes, The Carpet Guys LLC offers a 10% senior discount.
No, The Carpet Guys LLC does not offer emergency services.
Yes, The Carpet Guys LLC offers warranties.
The Carpet Guys LLC offers the following services: Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.
Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.