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The Carpet Guys LLC

4.7(
506
)

Carpet Sales and Installation, Hardwood Flooring Sales and Installation

About us

Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.

Business highlights

15 years of trusted experience
Family Owned & Operated
Eco Friendly

Services we offer

Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.

Services we don't offer

Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7506 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
4%
2
4%
1
5%
Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Write a review
Showing 426-450 of 506 reviews
James C.
08/2020
5.0
carpet installation
  + -1 more
Great experience đź‘Ť
Description of Work: Carpet installation
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Response from The Carpet Guys LLC
We are so happy you had a great experience, [Member Name Removed]. Thank you for choosing The Carpet Guys a local Michigan and family company. Enjoy your new carpet for years to come.
jim F.
11/2019
1.0
carpet installation
  + -1 more
did not due it
Description of Work: stretching
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$1
Response from The Carpet Guys LLC
Dear [Member Name Removed], We are sorry to see your feedback. We don't perform carpet stretching on carpet that was not installed by us, that is our policy. We are sorry that we did not have the opportunity to provide the service you needed. If there is anything else we can do please let us know we would love to help. You can reach our customer service team personally at 248-291-5920.
Mari Lyn M.
05/2019
5.0
carpet installation
  + -1 more
Great job. No problems
Description of Work: Carpet installation
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from The Carpet Guys LLC
Thank you for taking the time to leave us your feedback, we appreacte it! We hope you love your new floors for years to come. Welcome to The Carpet Guys family!
Arun N.
04/2019
5.0
carpet installation
  + -1 more
Work was done quickly
Description of Work: Carpet replacement
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
We're so happy you had a great experience, thanks for leaving your feedback. We appreciate it! Welcome to The Carpet Guys family, let us know if there is ever anything more we can do for you
Karen T.
11/2018
5.0
carpet installation
  + -1 more
Beautiful job
Description of Work: Carpet installation
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan S.
12/2017
5.0
hardwood floor, flooring contractor
  + 0 more
Perfect job...thanks Brandon!
Description of Work: We are having hard surface installed in our kitchen, hallways, and foyer. Brandon has been here for two days, and just returned this morning to finish the trim work. He has done an excellent job, and is very nice, friendly, and professional. He takes his time to make sure everything is to my liking, which it certainly is. He cleans up what is left behind, and I appreciate that. I highly recommend him to anyone who wants hard surface installation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Keith B.
05/2017
1.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
value
1.0
Response from The Carpet Guys LLC
Hello [Member Name Removed], My name is Nicholas Peoples. I am the customer support manager here at the Carpet Guys. Thank you so much for submitting a review of our company. Here at The Carpet Guys, your feedback is very important to us as we are always working to improve our service. This information is vital in our never ending quest to be the best flooring company in Michigan! With this being said, we are very alarmed anytime we receive a low grade. This means that we failed somewhere. The only way that we can learn from our mistakes and fix issues is if we have some additional information on the situation that dissatisfied you. Could you tell us more about your experience? Again we really appreciate your feedback. It was a privilege to have the opportunity to work with you. We look forward to hearing more from you so that we can make the necessary adjustments. Sincerely, Nicholas Peoples Customer Support Manager
Andrea C.
02/2017
5.0
carpet installation
  + -1 more
Went very well.
Description of Work: Carpet installation
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
amanda M.
12/2016
5.0
carpet installation
  + -1 more
absolutely amazing
Description of Work: New carpeting
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Barbara S.
09/2016
5.0
flooring contractor
  + -1 more
Everything went smoothly
Description of Work: New flooring
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Silvia V.
08/2016
2.0
carpet installation
  + -1 more
unknown
Description of Work: While the carpet itself is of good quality, it was the WORST service experience (the installation) I have ever experienced. Also there was damage to my home and furniture.
Rating CategoryRating out of 5
Kyle H.
07/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Pauline M.
07/2016
5.0
carpet installation
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Tracy M.
07/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Family room, dining room, living room and stairs: carpet and pad remove and install
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
LEONARD W.
07/2016
4.0
carpet installation
  + -1 more
Worked out fine
Description of Work: New carpet in our bedrooms
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
James P.
05/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Eurrie L.
05/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Ron C.
04/2016
5.0
carpet installation
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James J.
04/2016
5.0
carpet installation
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
priti S.
04/2016
4.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Wrong material was ordered ...caused delay in project correct colored wood was ordered and installed for the same quote. Workers were courteous and helpful despite the order mixup.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Lynn N.
03/2016
4.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Bought carpet for almost the whole house. They were on time if not a little early. They worked hard & fast, however, because it was so much & they wanted to do it all in one day, some things were not as great as they could have been. They didn't take a lunch & I'm sure with all the work they did, they were ready to get out of here. I think the carpet was a little expensive. All in all, however, they took good care of us.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
thomas D.
03/2016
5.0
carpet installation
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Tricia N.
03/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Installers were professional and quick.
Rating CategoryRating out of 5
Yes, I recommend this pro
Beth H.
03/2016
5.0
air duct cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Cindy C.
03/2016
1.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Poor quality carpet kept shedding fibers....when I called, they told me to get down on hands and knees and snip them off with scissors ! That was 18 months ago and it is still shedding. I called them 3 times and got no help or follow up or offer to take a look at it.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,800
Response from The Carpet Guys LLC
Hello [Member Name Removed], As the owner of The Carpet Guys, I am very sorry for your frustrations with your carpeting purchase from our company. I apologize for any lack of communication several months ago when we were going through some personnel changes in our customer care department and upper management. I understand your frustration and I am very sorry for any inconvenience that we may have caused you. Personally, this is very embarrassing for me because your experience is not one of which to be considered remotely normal for my company. I built this company on respect for the consumer and pride myself as being someone who created a company based on an extreme level of dedication to making sure that our customers needs come very first on our priority list. In this case, my staff obviously dropped the ball and I am very sorry for that I do wish to somehow make it right. I understand that you had spoken to my Installation Service Manager Shawn and made mention that you had dogs that may have been clawing at the carpet. If in fact this is the case, it may be hard to convince the manufacturer that there is in fact a defect in the carpeting however, I am very much on your side in this matter and would like to send Shawn own to your home personally for an inspection of your flooring to see if we may be able to help and offer some leverage in a possible warranty replacement of your carpeting. From my understanding he provided you with his personal cell phone number as well so that at any time you find convenient within your schedule, he can come out personally and take the necessary photos to help get a potential warranty claim processed with the manufacturer. I would strongly recommend this, even if you do have belief that the pets may have been a contributing factor. We are the largest vendor of Dreamweaver Brand carpeting in Metro Detroit and we do have some good leverage however, I can not guarantee that they will be able to offer a replacement if in fact there is evident abuse to the carpeting. Unfortunately, without being able to see it first hand, it is impossible for me to speculate on what the inspection report from the mill will determine. It is well worth a try though. We will pay for the independent inspection from a third party company if you decide to take that route. Either way, please give Shawn a call at your convenience and let him know when we can come out and do a preliminary examination and try to get a mill inspection set up for you. His direct number is (586) 530-4923. We want you to be satisfied with the installation service that we provide long after we install your carpeting, unfortunately, warranty replacements have to come from the manufacturer and not us as the installation company. In any event though, we do have more leverage than most other companies due to the volume that we buy from them and we are on your side and would like to help. Sincerely, Joe Zago President The Carpet Guys, LLC. (800) 375-7847

Contact information

977 E 14 Mile Rd, Troy, MI 48083

http://www.carpetguys.com/?src=angieslist

Service hours

Sunday:
8:00 AM - 9:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
8:00 AM - 9:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
2101209706
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
05/31/2027
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Sales and Installation,
Hardwood Flooring Sales and Installation

FAQ

The Carpet Guys LLC is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 9:00 PM

Monday: 7:00 AM - 10:00 PM

Tuesday: 7:00 AM - 10:00 PM

Wednesday: 7:00 AM - 10:00 PM

Thursday: 7:00 AM - 10:00 PM

Friday: 7:00 AM - 10:00 PM

Saturday: 8:00 AM - 9:00 PM

The Carpet Guys LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Carpet Guys LLC offers free project estimates.
Yes, The Carpet Guys LLC offers eco-friendly accreditations.
Yes, The Carpet Guys LLC offers a 10% senior discount.
No, The Carpet Guys LLC does not offer emergency services.
Yes, The Carpet Guys LLC offers warranties.
The Carpet Guys LLC offers the following services: Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.
Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.

Contact information

977 E 14 Mile Rd, Troy, MI 48083

http://www.carpetguys.com/?src=angieslist

Service hours

Sunday:
8:00 AM - 9:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
8:00 AM - 9:00 PM