The installers were great got it done in 2 days. They kept every thing picked up. was neat and tidy.

absolutely amazing

The Carpet Guys were great to work with. The three main team members we interacted with (our sales guy and the two main installers) were absolutely wonderful. They were patient with us but worked quickly and efficiently as much as possible. They took great care with our home, our pets, and to ensure the home was spotless when they left. They did everything possible to ensure we were as minimally impacted as possible by having them in our home for 3 full days and were extremely pleasant to be around. I unfortunately cannot remember their two names but, their work and them in general were impeccable. The only issues we had were when communicating with the communications/scheduling team in the main office. Our salesman was over an hour late for the allotted window (he was wonderful once he arrived) which caused us to miss even more work and reschedule another appointment. Then, we were told when we scheduled our installation date that they would be there Monday-Tuesday doing the work. I even confirmed this via phone and e-mail in the days leading up to the scheduled install because we never received a confirmation. They said this was correct. Then, towards the end of the 2nd day, they came to ask about when they should come the next day. It turns out, they had been told they had 4 days to do the install and we were told it would take 2. They were able to get it done in 3 days, but again we missed an entire extra day of work we hadn't planned for because of this. I would absolutely work with this company again and they have top-notch people on the ground. I would just be extremely overly communicative when scheduling and get times and dates in writing as this was an issue we had twice.

The Pros... they were very responsive, and were able to come out very quickly to provide a consultation. The other nice thing about them was the design consultant. He was very punctual, nice and polite. The Cons... I want hardwood or engineered hardwood installed. They proceeded to first tell me that they couldn't do it, and that they never do work on stairs (what?!). When I told the rep that the stairs had to be done, so if they couldn't do them, I would need to work with someone else, the rep proceeded to call his office to ask if they could do them. First thing the woman he called then said was that they would have to "measure around the spindles" which would be a lot of work. When I told them that other companies that quoted me were going to remove the spindles and then put them back on after the flooring was installed, they told me it wouldn't be ideal with a floating floor. I then told them I wanted the floor nailed or glued down, given my large rooms that a floating floor would not be ideal (not sure why I was having to tell them that if they were experts). Then they started to tell me that that wood can't "breathe" on stairs. After hearing this third excuse, it was obvious that working with them was not going to be a viable solution. They either were not going to do my stairs, or really had no idea how to do them. Either way, it was a deal breaker, and they ended up losing a very big flooring job as a result.

It went great! I had second thoughts about the color I chose, so I stopped in at the showroom. They were so accommodating and took their time to show me other options. In the end, I was confident with my original choice and it looks great. The install guys were fantastic too! They did a quality job... very professional. I definitely recommend The Carpet Guys!

Excellent. 2 guys installed all three floors in one afternoon.

The installation went very well. Good craftsmanship.

The salesman was a little pushy, he wanted me to put down a deposit immediately but I insisted on waiting to make my decision. The installers were great. They showed up on time, removed the old carpet and installed the new carpet quickly and efficiently. When they were done, they cleaned up everything. Very polite and hard working crew.

Great - very impressed! Recommend highly!

Everything went smoothly

David Hunt and Brandon Mirling were the installers for my 1100 sq ft. living room, etc. laminate floor. These guys were the best, very meticulous and efficient. Thanks to both and The Carpet Guys LLC Salesman, John, for my beautiful floor !!

The sales person, Tara, was very pleasant, knowledgeable and easy to work with. Carpet installers Marcus & Nick were very professional and polite. They arrived and went to work immediately carefully moving my furniture out, removed the old carpet, cut it into sections, tied it into bundles and put it on the curb for garbage pickup. They laid the new padding, new edging and custom cut & seamed 3 doorways. After installing the new carpet they cleaned up, replaced the furniture and were on there way to the next job. Thank you Marcus & Nick for a job well done.

The Carpet Guys started my laminate floors September 9th and finished everything on September 10th, including a last minute add on of brand new carpet in all three bedrooms. The laminate is perfect for anyone with pets. Their job is very neat, staff was very professional, and they moved all of my furniture including a new couch into my living room for me. I can't believe they got it all done so quick. By the time I got home Friday evening from work I had a whole house with brand new floors and all in two days. I could not be happier with choosing The Carpet Guys and will continue to recommend them to all my friends and family.

I felt like I was dealing with a used cars salesman the price went down to over half of the original quote after he called the office three different times Told us we needed to sign that day to get the deal otherwise he'd have to come back out and he was so busy

The installers, Dave Hunt and Brandon Mirling were amazing. Parts of the subflooring needed replacing before new flooring could be installed. They measured the area, told me what to purchase for the next day, and repaired the damaged area so the new flooring could be installed. They worked meticulously - paying attention to detail, avoiding damage to my home(removing the old flooring carefully, stacking the waste, carefully staining outside, cleaning up each day, etc.). It was extremely hot, but Dave and Brandon were hard working until each day's work goals were complete. Well mannered and respectful, well as skilled craftsmen.

unknown

Put down a $400 deposit for their carpet deal. Then Empire beat the price and offered us a more appealing carpet so we decided to go with them. Sent the refund slip to the company and they are denying to return a deposit. Within a day of writing the check it was cashed and now they seem to be giving me the run around when I try to get my refund from them.

Worked out fine

Jeff Pascal, the Design Consultant, was very helpful and informative.

Well, never got to the install. I had to cancel my order (July 6) due to a surprise car bill. I made sure I cancelled within the contractual guidelines, but found it very difficult to get my money back. I was told (in-person) 7-10 business days for the refund ($300.00). I called on July 14, and was told, "I talked to the controller, and she said it was sent out on the July 13". I was told to call back if it hadn't arrived. I waited another week. No refund. I called on July 23rd, left a message for the controller. I left town, and came returned from my trip, and called again on July 30, to follow-up about my refund. Nothing. Finally, on August 1, I talked directly to the controller, and was told, "I sent the check out on July 7, I'm not sure what happened". Today (Aug 1) I talked to the the owner and let him know that the customer service was horrible. I asked him, "Why am I the person following-up with your office about what is rightfully mine?" "No one has called me, no one has followed-up with me about anything". I informed him, that had it not been so difficult to get my refund, I would have gladly rescheduled. To the owner's credit, he was very apologetic, and offered to make the situation right. However, I told him, "I'm not a gold digger, and I don't want something for nothing. I don't want free carpet/carpet pad, I just want what is contractually mine. I just want my refund". The refund is now being sent Fed-Ex, after 4 phone calls. This was my experience in obtaining a refund for services that were never rendered.

unknown

it was great. Joe worked hard to set it all perfectly. I had a very difficult situation, and it was complicated with many factors.. The team from the office, the owner, the installers all worked their butts off taking good care of me. I recommend them and hope you heed this, I am a difficult and discerning customer. it was not an easy task for them, but made it seem so, kindly with aplomb. please call Joe and tell him Colleen sent you!

Joe and the team went over and above to deal with complications that arose during my planned install day. A++ service, hard workers from the people in the office to the last guy at my house, where I will tell all my (nosy they are) neighbors why I allowed the sign to stay in my yard far past the expected time frame. Joe called me himself multiple times and was willing to do anything to get this job done right, even when presented with a litany of complications. Kudos to the entire team. I will call them for any flooring need i have in the future, and I was discerning about every detail. Great job guys and gals! Call the carpet guys to get it handled, they can do it right and with a conscience.

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