Carpet Sales and Installation, Hardwood Flooring Sales and Installation
About us
Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.
Installers Josh and Brett did an excellent job. I would highly recommend them. My sister Kathleen Clinton set up the appointment.
Description of Work: Carpet installation for living room and hallway
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from The Carpet Guys LLC
We're so happy to hear about your great experience with Josh and Brett! Thank you for sharing your feedback with us, we appreciate it. Welcome to The Carpet Guys family, we hope you love your new flooring for years to come.
Meg B.
01/2019
5.0
carpet installation
+ -1 more
They did an excellent job! Brett, Josh and Becky came- on time- and repaired the mess! You can't tell it was ever repaired!!
Description of Work: I have had carpet installed by them and they did a great job. Today they came because the basement flooded a bit and the padding got soaked. I ripped up the wet padding. The carpet was fine but a tricky job getting the padding in and repairing the carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
judy L.
01/2019
5.0
carpet installation, flooring contractor
+ 0 more
Everything, from the time the installers, Brett and Josh, arrived went great. They were polite, fast, and cleaned up great. They are a great "face" for this company. I would use the Carpet Guys again.
Description of Work: whole house carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from The Carpet Guys LLC
Thank you for taking the time to share your feedback with us. We are glad to hear Brett and Josh were able to make your experience with us a great one. We hope you love your new flooring for years to come! We look forward to working with you for any future flooring projects. Until then, welcome to The Carpet Guys Family!
Lana R.
01/2019
5.0
carpet installation
+ -1 more
Josh and Brett for the Carpet guys were professional! They did a great job from moving our furniture to installation to getting the room back in order. Daniel our design consultant helped us pick out the best color. Very happy with the choice we made!
Description of Work: Remodeling rooms in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Thank you so much for taking the time to leave us your feedback, we appreciate it. We're so happy Josh, Brett, and Daniel were able to make your experience a great one. We hope you love your new flooring for years to come, welcome to The Carpet Guys family!
Anthony S.
01/2019
5.0
carpet installation
+ -1 more
Couldn’t be more happy with the carpet guys especially the crew they sent out specifically Grant Hutchison. He went above and beyond and was very courteous. I also am not able to find the seam in the carpet they had to do so that is a great thing..
Description of Work: Addition was carpeted
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from The Carpet Guys LLC
We're so happy to hear about your great experience with us, thank you for sharing! We'll be sure to let Grant know that you mentioned him. Welcome to The Carpet Guys family.
Gerry M.
01/2019
5.0
carpet installation
+ -1 more
Excellent. Special Thanks to Josh Brett and Pat for a job "Well Done".
Description of Work: New Carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$954
Response from The Carpet Guys LLC
Hello, thank you so much for taking the time to leave us your feedback, we appreciate it. We're so happy to hear about your great experience with us, that's our goal. Welcome to The Carpet Guys family!
Denece O.
01/2019
5.0
carpet installation
+ -1 more
The carpet guys came out to install my new carpet. Josh L was a very nice guy. He was quick and efficient and very precise! Totally a pro! I love the high quality work!
Description of Work: Installed my new carpet
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hello! We're thrilled to hear about your great experience with us. We strive to provide the best quality flooring, with service to match. Thanks for sharing your feedback, we appreciate it. Welcome to The Carpet Guys family!
Robert M.
12/2018
5.0
carpet installation
+ -1 more
My sister and I were looking for a local, trustworthy company to do my mother's kitchen flooring for her retirement gift. Jennifer Spear recommend this company as they did her kitchen flooring. The entire experience was great from the person who confirmed our appointment the day before to the design consultant who showed us what we were looking and was very considerate about keeping us within our budget. I would recommend them to anyone. 5⭐️
Description of Work: Flooring Install (Kitchen)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hello ! We're so happy to hear about your great experience with us. We appreciate you for taking the time to leave us with your feedback. Welcome to The Carpet Guys Family!
Wendy N.
12/2018
5.0
flooring contractor
+ -1 more
I had a great experience from start to finish with The carpet Guys. I stopped by the showroom and was greeted by a lovely young lady with a beautiful smile. A gentleman named Dale Clacher came out and showed me several different options for my new flooring. He was very helpful and patient with me. I didn't feel any pressure and left with samples to take home and consider. What a difference from the other showrooms I visited. Thank you Carpet Guys!
Description of Work: Flooring installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike C.
12/2018
5.0
carpet installation
+ -1 more
Future project. Although very pleased to fine them through their social media presence managed by David C. I also learned they move furniture for FREE (bonus!), and are engaged in community outreach through their Toys for the Salvation Army program. Looking forward to moving forward on a project I've been waiting to do at some point in the very near future! Very pleased with the options.
Description of Work: New Carpet Install in an existing home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from The Carpet Guys LLC
Hello! Thank you so much for taking the time to leave your feedback. We look forward to hearing from you soon so we can officially welcome you to The Carpet Guys family, please let us know if you have any questions. Until then, Happy Holidays !
Jeff K.
12/2018
4.0
carpet installation
+ -1 more
We had a salesman come out for an in home quote. He was very kind and took measurements quickly, but he didn't seem to know much about the product. We wanted a pretty standard carpet (grey and soft, not the loop kind), and he had literally one option. He had lots of beige options though which we didn't want. Price seemed good but after doing more research, it wasn't the best quality for that price so I'm very glad we looked around. We ended up hiring another company.
Description of Work: In home quote for new carpet in 3 bedrooms
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from The Carpet Guys LLC
Dear [Member Name Removed], We appreciate you allowing us to come in your home and provide you with a quote for your flooring needs. Your Design Consultant Joe is very knowledgeable in all our products - we are so sorry it did not appear that way and you did not find a product you wanted to purchase from us. With so many choices out there, we certainly understand that you found something you liked better with another company and just hope that if your future needs find you looking for additional flooring that you allow us to come out to show you what we currently have available. Enjoy your new carpet and thanks again for giving us an opportunity to quote. Happy holidays!
nancy B.
12/2018
5.0
carpet installation
+ -1 more
Sales person was out to the house within a few days, and was very professional. The installers Joshua and Rick were very quick to remove the old, and and replace with my beautiful new carpet. They were very professional and friendly, and explained things as they went along. They cleaned up and removed the old carpeting, then vacuumed!! When they were finished they replaced my furniture, even though I told them they didn’t need to, and that was a really big help. I’m very happy with the work they did and would definitely use this company and installers again. Can’t wait to do my next room. !! 🤗
Description of Work: Family room carpet needed replacing badly. We were concerned we wouldn’t be able to get it done before Christmas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from The Carpet Guys LLC
Hello! We are so happy we were able to help you get new flooring you love, in time for the holiday season. We work very hard to provide quality customer service and beautiful flooring for every customer, and working in between your busy schedule is something we're great at. Thank you so much for taking the time to leave your feedback, [Member Name Removed], we appreciate it. Welcome to The Carpet Guys family, we look forward to helping you with your next room. Happy Holidays!
Raymond C.
12/2018
5.0
carpet installation
+ -1 more
Deanna in sales was prompt, friendly and helpful. Josh and Becky did an incredible job with installation. Attention to detail was great. Professional and friendly. Furniture moved. Old carpet & pad removed and taken away. Furniture put back. They even vacuumed. I am extremely happy with the job they did. I am looking to have bedrooms done in the spring and I would definitely call Carpet Guys again and would want Josh and Becky to do the work.
Description of Work: Carpet and installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from The Carpet Guys LLC
Hello! We are so happy to hear about your great experience with us. Deanna, Josh, and Becky are a wonderful part of our family here at the Carpet Guys and it's always nice to hear our team get recognized for their work. We pride ourselves on providing each customer with our "white-glove" service from moving furniture to hauling your old carpet away and even vacuuming after the installation is complete. We look forward to working with you again soon, welcome to The Carpet Guys family!
paula C.
12/2018
5.0
carpet installation
+ -1 more
He did a superb job installing the carpet. He was very competent, efficient and approachable...A+
Description of Work: Installation of new carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hello! We are so happy to hear you are loving your new carpet! We pride ourselves in providing top quality carpet with service to match and are always thrilled to hear about the quality work our installers perform. Thank you for taking the time to leave your feedback, it is much appreciated. Welcome to The Carpet Guys family, [Member Name Removed]! Happy Holidays
bob S.
12/2018
5.0
flooring contractor
+ -1 more
Josh did an excellent job. I would recommend him to any of my family members or friends. I am 100% satisfied with his workmanship.
Description of Work: Floor installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hello! So very happy to read of your excellent experience. We pride ourselves on giving our customers the best quality product and workmanship and it certainly appears we have done so in your case. We'll let Josh know your kind words, thank you taking the time to leave your feedback. Welcome to The Carpet Guys family and Happy Holidays!
roger Z.
12/2018
5.0
carpet installation, flooring contractor
+ 0 more
Carpeting install crew (Freddy & son) were terriffic. Great job Got quote from Floor Trends. They were very helpful but decided to do small repair myself.$3,000
Description of Work: Carpet great room & dining room - repair hardwood floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Hi! We're so happy you're loving your new flooring. We strive to provide the best quality product with service to match. Freddy and his son are terrific and we're happy to hear you agree. Thank you for taking the time to leave feedback for us, welcome to The Carpet Guys Family!
Maureen V.
12/2018
5.0
carpet installation
+ -1 more
Great. The installer made this for such a pleasant experience! Having a contractor to the house is not my favorite thing, but Josh L was so professional,efficient, and pleasant, it really was a great experience. His beautiful wife, who is also professional and pleasant came towards the end to help wrap the job in a very timely manner. I highly recommend Josh L for any carpet job,
Description of Work: carpet purchased and installed
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Jeffery S.
11/2018
2.0
carpet installation
+ -1 more
Sales Rep #1 showed up and took measurements. I had some very technical questions regarding use of stain resistant chemicals. Rep called his superior a couple of times. Superior said he would send out his guy that knew all about the questions I was asking. I said it would be best if we just came down to the show room since they already had the measurements. Superior said it was best if the other sales rep came back to the house so I agreed. Sales rep #2 arrived 3 days later without the measurements from the first time around. Did not have answers to any of my previous questions but said he would ask his suppliers. Did not bring the carpet samples for the lines I was interested in. Retook measurements and suggested we come to the showroom. Made an appointment for the showroom. 3 days later Sales Rep #2 arrived to the appt at the show room 30 minutes late. Still did not have answers to my original questions about the use of stain resistant chemicals. Said he would email me answers and a new quote incase there was a "formula error" in his quote to carpet most of the house for $13,902. Total square footage was about 1,800. It was a high end carpet but that price still seemed very high.
Description of Work: New Carpet Installation
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$13,902
Christina J.
11/2018
3.0
carpet installation, flooring contractor
+ 0 more
Nick and Shawn Michaels in installations are RUDE!!!! The customer service ladies and Jasmine are very professional. INSTALLERS Josh and Rebecca are absolutely phenomenal. They care, great work and I felt very comfortable with them. I would love to have Josh and Rebecca work for me again!
Description of Work: Vinyl Planks and carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$3,700
Joy G.
10/2018
5.0
carpet installation
+ -1 more
On October 23, 2018, Josh L. and Becky L. of The Carpet Guys installed our beautiful, plush carpet! My husband and I found them to be polite, knowledgeable and quick to finish the job. They cleaned everything up, put furniture back into room, and Josh even gave advice on how best to care for the carpet. We will definitely seek out this company for future carpet installation projects, and refer our friends and family to The Carpet Guys!!! (PS, I love their tv commercials!)
Description of Work: Our living room and the stairway to the second floor both carpeted.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Dear [Member Name Removed], Thank you so much for your positive feedback. We are so happy to have met and exceeded your expectations. Please feel free to contact us should you have any further questions about how to care for your new flooring. We love our commercials too - Welcome to the Carpet Guys Family!
Kathleen M.
10/2018
1.0
carpet installation
+ -1 more
Not satisfied with the seams. The worst one in between the living room and dining room. (Hi traffic area)They sent an expert to re do it, it’s not as noticeable as before but I don’t feel it should have been there in the first place. The previous carpeting’s seams were in way less conspicuous places. Don’t understand why they couldn’t have done it the same way.
Description of Work: Installed new carpeting in dining living room and hallway
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$2,100
Response from The Carpet Guys LLC
Dear [Member Name Removed], We are so sorry you are unhappy with the seams in your new flooring. I have alerted our Customer Service team who will reach out to you to see how we can help you with this issue. Our goal is your complete satisfaction and we will do all we can to rectify your concerns. Thank you for allowing us to assist you.
KRISTINA A.
10/2018
5.0
carpet installation
+ -1 more
I had new carpet installed in my upstairs condo. Both bedrooms and the stairwell were done. Nathan was the consultant that came out initially and he was a pleasure to work with. He brought samples in the house and we discussed my options and pricing. Nathan was very professional and answered all my questions. Brett and Alberto were the installers that came out to do the install. They did an outstanding job. They were incredibly meticulous and took time to get job done right. They stayed the entire day to get it done and made sure to cleanup along the way. The carpet looks amazing and i couldn't have asked for a better experience.
Description of Work: New Carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Carpet Guys LLC
Dera [Member Name Removed], Thank you so much for your positive feedback. We are always happy to hear from another satisfied customer. We will certainly let Nathan , Brett and Alberto know how happy you are! We hope you enjoy your new flooring for many years to come. Welcome to The Carpet Guys family!
Diane C.
10/2018
5.0
carpet installation
+ -1 more
Becky L. and Josh L. did a wonderful job installing our carpet. They were courteous, professional and punctual. I would not hesitate to use them again. Thank you for doing such a great job!
Description of Work: Carpet installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from The Carpet Guys LLC
Dear [Member Name Removed], We are so glad Josh and Becky lived up to our high standards and did a great job for you! It is our goal to offer complete satisfaction with every purchase/installation. Thanks for letting us know how happy you are with your new flooring and welcome to The Carpet Guys family!
Raj S.
10/2018
5.0
carpet installation
+ -1 more
The job is very well done. Fernando Hernandez and Josh were installers. They were very professional and the carpet installation on our stairs, hallway and den was done very nicely. Very hard to detect the joints on stairs. The stairs alone took more than one day. Looks so nice now. Also, the sales person Matt Wojtkowski was very responsive and always called us back even after the job was completed.
Description of Work: Install carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Response from The Carpet Guys LLC
We are so glad to hear your positive feedback. We pride ourselves on ensuring our customers happiness - We will let the installers and Design Consultant know how pleased you are with the entire process. Thanks again for your business and welcome to the Carpet Guys Family!
Maranda G.
09/2018
1.0
carpet installation
+ -1 more
Had to cancel installation due to expense issues and they tried to charge me a huge fee to cancel! Super unprofessional. Wouldn’t suggest ever doing business with them.
Description of Work: Carpet Installation
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Carpet Guys LLC
PLEASE NOTE - This situation was resolved. The customer had flooring installed about a week ago and has not yet removed this poor review. We are hopeful they are now happy with the entire process. SOmetimes we have a few bumps in the road but we always do our best to ensure our customers get the best pricing and service in the industry., Dear [Member Name Removed], We are so sorry to hear that you needed to cancel your contract and would be happy to work with you to keep you as a customer. We stand behind our company and its ethics and apologize that you feel differently. Our contract clearly states that you have a three day right to cancel (three business days). There is an entire section of the contract that we even date to show you when you must cancel by in order to have your entire deposit returned. After the third day, we order the materials and prepare them for your specific job. If the job is not cancelled with the three days, there is a 25% restocking fee to cover our costs which is also a line item on the contract. We would be happy to discuss this with you further but we stand behind our ethics, our policies and we hope we can still provide you with quality flooring. Thank you.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation
FAQ
The Carpet Guys LLC is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 8:00 AM - 9:00 PM
The Carpet Guys LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Carpet Guys LLC offers free project estimates.
Yes, The Carpet Guys LLC offers eco-friendly accreditations.
Yes, The Carpet Guys LLC offers a 10% senior discount.
No, The Carpet Guys LLC does not offer emergency services.
Yes, The Carpet Guys LLC offers warranties.
The Carpet Guys LLC offers the following services: Carpet Sales & Installation, Hardwood, Laminate, Vinyl, Luxury Vinyl Plank, Sheet Vinyl, Waterproof Flooring, Flooring Sales & Installation.
Floor or Carpet Repair that wasn't installed by us, Rug Dying & Cleaning, Area Rugs, Carpet Tiles, Carpet Squares, Carpet Stretching.