Team Bob's Heating Cooling Plumbing

Dave Oatley, plumbing technician, listened to my areas of concern and quickly summarized there to be a leak in the shower drain and my toilet leakage was primarily due to sweating (condensation). He explained how I could help remedy the sweating, but also came up with two different quotes to fix the problem. One was the total cost of repair for the 3 toilets to be replaced and the second was if I purchased the toilets myself. He then explained the shower drain problem and repaired it in less than a half hour. At the end of the service call he did a detailed inspection of the rest of the plumbing and gave me a checklist with tasks completed. The estimate for repairs of toilets was emailed at the end of his visit. Dave did an excellent job.

Excellent, the service tech was very knowledgeable and answered all my questions in a very professional manner.

The serviceman from Team Bob's was prompt, polite, and professional, He diagnosed and fixed the problem of a leaky basement valve very quickly. Overall, it was a very pleasant experience. We would use Team Bob's again.

Great, Johnny on the spot. Had everything he needed to get the job done quickly. Also took the time to do a check of the water heater and other water sources to make sure everything else was in good working condition.

It was as good as an experience as it could have been considering I was delivered some bad news. They also provided me a lot of knowledge on avoiding having issues in the future. I was educated on how to maintain my furnace is a nice non condense ding way. I really appreciated that being I am a first time home owner.

turns out the hot water heater was not the problem (no hot water to shower)..so had to have another plumber solve the problem..but we have a new hot water heater and our still good one is in some dump some where. Team Bob was quite prompt in doing the unnecessary work and did finally find the real problem, but their price was too high to resolve the real problem (replacing a mixing valve on shower).

After my review on Angie's List came out, Team Bob's contacted me and arranged to check out the humidifier and repair it. They were very polite and cordial. The repairman came out on 7/22/14 and replaced the inoperable part. All is well now.

Salesperson was helpful in selecting the best water heater for our family. We also received an air conditioner from Team Bob's in the summer of 2011. Overall, all our experiences with Team Bob's have been positive.

They were and are the most pleasent folks you will ever talk to on the phone. The appointment was made and they came 15 minutes early and asked if that was OK---are you kidding?! Most contractors are luck to even be timely. We had two other bids and one guy never showed and tried to do it over the phone. The price was very good and they promised insall in one week. They called the next day and worked the install into my schedule and within the week. You couldn't ask for more. The installers were clean, professional and oveall fun and pleasent. Anything needed by the main installer was quickly brought to the site by another team member --who too was professional and stayed to help. The got everything done in less that one day, made sure we knew how to operate the system and had us involved in each step of placement. Also, the Electrician they used was extremely quick and professional. I would recommend Team Bob's to any and everyone and will use them for all my HVAC needs

Very dishonest. Told the insurance company it was the home owners fault that it over heated. Would not recommend to anyone!

Replaced a gas valve with professionalism and courtesy. Explained the process and gave some advice. Left the area clean when finished. Great job

AWEFUL... see above. I highly recommend the other authorized Trane dealer in town Precision Plumbing and Heating.

This was an easy job and everything went fine with no problems. This is one of those things you might think you could do yourself and save a lot of money, and maybe you can. I have an older house, however, and the trap connections were all metal and had corroded. Also, without the proper tools, the job called for a professional. Oh well, now it has a PVC plastic trap and I can maintain it myself. Team Bob's came out the same day I called, and the plumber, Steve, was polite, efficient, and did the job well. Thanks!

Their service went very well. They were on time, and they were very clean. They know what they were doing.

Overall our experience was very good!

Called and was confirmed an appointment from 10 to 2 pm so I took the after noon off to meet with the technician. When confirming my appointment with the awesome and professional receptionist, she indicated that the technician would call when in route. Great. At 2:35pm there had been no contact and so I called to check the status. She indicated that the technicians can get backed up and were running a little later than planned. That can happen, but it would be nice to let the customer know as to keeping the promise that was made when booking the appointment. After all, we all have schedules to keep and time is money (including a customer’s time). Shortly after that call I made to the office, the tech suddenly called me and indicated that he was in-route. Tech arrived at 3:00pm, an hour later that the service window promised. After looking at my system and running some tests, he indicated that the system would need a new master circuit board and provided me with a quote. He also was taking calls on his cell phone during the appointment and finally told the caller “he had to go” after a while. Since he ended his call this way, I assume that it was a personal call. Perfect. Before committing to the quote charge I typed the circuit board part in question and it was listed from a supplier for 44.00. The quote I received was for a massive 503.00. Whoooa!! Sure Team Bob has overhead, employees, trucks, etc. But to mark-up a replacement part over 10x – Yes, that’s more than TEN times the cost of the part. (I also paid a significant trip charge!) Sure, I am willing to pay for value, service, and even a quick response and make a fair profit on the job (not in this case), but we also don’t like to feel that we are taken advantage of either. I imagine and feel for those of us at a disadvantage and not as home repair savvy to install a circuit board, (literally a 15 minute process - including after the install and time for testing). I feel for those elderly folks - or those that can’t or don’t want to operate a screwdriver - in dealing with Team Bob, you’re going to get way overcharged. Check it yourself before accepting the estimate. There are cheaper and more quality firms out there that can do the job, cheaper, and more professionally - and they might arrive on time too! In summary: Save your money and shop elsewhere!

GET A SECOND OPINION!!!!!!!!!! We had a problem with the 5 1/2 year old furnace in our house. It was reluctant to fire up when the thermostat called for heat and it was getting worse, so we called Team Bob's. They came out quickly and found the source of the problem -- a burned-out restrictor orifice. It's just a small black plastic disc that looks like it should cost $2.00, but when it's cold outside and your furnace isn't working, you're in a fairly weak position to negotiate price, so I didn't squawk. I didn't squawk when the first service call cost $95 and they couldn't fix it because they didn't have the part in stock. I didn't squawk when the 2nd service call to install that restrictor orifice cost me $225. (In fairness, part of that was an overnight shipping charge to get the needed part shipped in from their supplier). However, after the service tech (a different guy than the one who initially came out) installed the part, he started doing a number of different diagnostic tests on the furnace and told me that I needed another $800 or $900 worth of parts (which would translate into about $1500 installed).... or maybe it was time to think about a new furnace. Heck, they could do a geothermal system for me for only about $20,000 or so! To put it mildly, I didn't trust the hard sell I was getting from Team Bob's, so I contacted Precision Plumbing and Heating for a second opinion. They came out, checked the supposedly bad parts, and found that everything was working perfectly. No further repairs needed, no need to spend another $1500, no need to put in a new furnace. The service tech just smiled ruefully and shook his head when I told him that those recommendations had come from Team Bpb's. When he was here, the Team Bob's service tech had talked about their and quot;pay for performanceand quot; pay plan -- the more they sell, the more they make. Maybe it makes sense if you're the guy running Team Bob's, but it presents the service techs with an obvious conflict of interest. And obviously, the less scrupulous ones succumb to the temptation to strongly recommend unnecessary service. I have no question that Team Bob's has the ability to complete the work quickly and competently, I just wouldn't trust them to limit their work to what was actually necessary. Oh, you know what? Nearly 2 months after Team Bob's told us that we immediately needed to make those repairs or get a new furnace, our furnace has performed flawlessly. Glad I got a 2nd opinion!

I phoned Bob's Team to repair my gas furnace, which had symptoms of flame rollout and burner timing issues. Bob's Team did nothing to resolve the issues, but did charge me $220.00 to clean a already clean(according to the tech) furnace! Very frustrating experience. I am now out $220.00 and have still have a dangerous furnace. Thank's Team Bob's. I would also add that the technician recorded carbon monoxide in the home and provided no cause of the carbon monoxide or possible solutions. I take that back, he did provide a solution, and quot;purchase a new furnace from Bob'sand quot;. I cancelled the sales call.

the did not do a good job, the furnace leaked cold air (AC was running) I asked them to seal the leaks, one guy said they could not be sealed, then the other guy did seal it The heat pump (AC) makes a terrible noise, I told the sales person that I wanted a quite AC, they told me it would be quite, but it makes several times the noise as my previous AC did. I have had them come out to service my equipment several times in the two years I have had it, it just stops running, I have to turn off the furnace and turn it back on to get it to start again. They told me it came with a 10 year warranty, but what they didn't tell me was I had to have them come out and check my equipment each year in order for my warranty to be valid -- this cost over $200 a year to keep my warranty valid - I would never do business with this company again - you pay top dollar, but don't a top product and get ripped off with their warranty.

They are really nice and got good bedside manner as you would say. They did really good but it was a bit slow.

After finding two inches of water in the lower level, I suspected it was coming from my 15 year old water heater. I called a water extractor company and Team Bob's. They came right out and i agreed to a new water heater, although we are still not absolutely certain of the source of the water. The worker who came out also gave me a very good suggestion for a restoration company, which I found works with my house insurance company. He also mentioned that wash machine hoses break and cause flooding. As i was leaving for a weeks vacation in a few days, that was interesting to know. I turned off the water to the wash machine when I left! I found the response time and installation to be quick and efficient. The company also followed up with a thank you note and said to call if any problems. I have had no problems with the hot water boiler installed in 2005. I would recommend this company!

They were right on the estimate and didn't vary by one dollar. We had several credits from the gas company, the state of Michigan and Lennox, the manufacturer of the furnace. They all had rebates and all we had to do was sign them and Bob took care of everything else. They were prompt and they were in and out within a day. They found a defect in the previous installation which they corrected. We would absolutely use them again. The price was reasonable.

I could not light the pilot light after the water heater had been shut down from Jan 19, 2012 to Apr 11, 2012. Called Team Bob's and was told it would be after hours work (4:30pm)! I didn't care, I just wanted the pilot light lit. Bankers hours I guess. Anyway, tech arrived and lit the pilot light. Total time - about 15 minutes. Service call $95.00 - seems steep! Additional $45 to light the pilot light. The job was completed to my satisfaction but $140.00 to light a pilot is ridiculous.

They were punctual, knowledgeable, and they fixed the problem quickly. I get them high ratings and will continue to use them in the future.

They did a great job. They came out fast to fix it. I was very satisfied with them.