McQuade Heating & Cooling

on one of the coldest saturday's this winter we discovered that our furnace had died some days earlier and we were on the brink of bursting pipes it was so cold in our house. McQuade came out, diagnosed that our problem and replaced our furnace the same day. they did not even get our phone call until 2pm on a Saturday afternoon, their technician made it to our house by 6pm, and we had a new furnace installed by 11pm (which included them getting together a crew to install our new furnace and them going to get it from their warehouse). Our house had heat going again by midnight. I could not be happier with the service I have received from McQuade's. They worked with me on financing and followed through with me afterwards. I would definitely recommend McQuade's to anyone.

The Gentleman that came to my home for the estimate said he recommended and new furnace, but he thought he could make mine work with central air. He sold me on this company because he said "i'm not a salesman, I'm the guy who will put this in from start to finish." Never saw him again, 2 other gentleman came and when they inspected my furnace they said there was no way it could be make to work with an A/C unit. I think they could tell I was very frusterated, as were they because a half day job became a whole day job plus another day. They were great, they got a furnace to my house that day, the hooked up the central air unit and came back another day to finish the furnace. Also very accomodating as I needed to go to work. Less than 90 days after the purchase the a/c and the furnace unit malfunctioned and Trane covered the parts and repair. The install guys Mike and Tony get an A+ for great customer service. The repair guy, I can't even remember his name, gave me the stupid woman treatment and I had to have my husband come home to talk to him, when I am the one who took care of the project from start to finish. He could use some manners and customer service training and I did communicate this to Vicki. Overall I was please with McQuade and Trane

We had some work done in our home and because of that, the furnace was really dirty. McQuade's technician vacuumed, cleaned and lubricated everything so our furnace worked at peak efficiency. He also preformed similar maintenance on our air conditioning unit and added coolant at no additional charge. I know where to go for all my heating and cooling issues.

I purchased a big deal for an air conditioner tune up. We scheduled the appointment, I took the morning off work and due to a clerical error the technician didn't show up. Needless to say I was very unhappy. McQuade did work with me to schedule a second service call, without me having to take off work again. Kirk was my technician. He was right on time, professional and knowledgeable. The maintenance was performed in about an hour and everything went well. A company shouldn't always be judged when things don't go well the first time around. How they respond when mistakes happen is important too. McQuade made it all right in the end and for that I definitely plan on using them again.

It went well. The one tech was at the home for 30 minutes to an hour.

Everyone was professional and installation went well. Very happy with the products and went above and beyond the services associated with the installation. I would recommend the company for anyone searching for a furnace or water heater. McQuade is a reputable company and stand by their work.

I did not hear from them for four days so I called them to set up the appointment because I needed the check up done immediately. The service was fine. They did the tune up on my air conditioner.

The service was great I wasn't home when it occured but my wife was satisfied so I have no complaints.

He set the thermostat up and checked the furnace (cleaned igniter/flame detector; cleaned the external grill cover; checked the air cleaner (he did not think it worked). He lowered the thermostat and checked the AC unit outside (temperature of AC line was OK; attached pressure gauge and said it was a little high, but is done to protect against freezing; used water hose to clean the outside grill). Also, said it was strange that 2 pressure Lines were being used – he felt that when combined to the single line, it was still too narrow a pipe. During the check of both units above, he seemed a little hesitant to explain the “what” and “why” of what he was doing. At my request, he measured the air cleaner cabinet. He could not get an estimate over the phone since the person he called was not available, but he or another man would call me in 1-2 days with the estimate. He had shown me a 24V “Trane Clean Effects Air Filtration System” in his literature. I followed –up at least twice, but never received a callback with an estimate. So, I went with another company.

The serviceman, Matt was so professional. He went above and beyond! I now have a new heating, cooling and plumbing company. Air is running great!

The service went very well. They checked the AC unit. One technician came out for the job. He was very quick and thorough. He had some nice recommendations and gave us the option to even take care of the unit ourselves. I was very happy with the service. I had no problem contacting the company or scheduling the service. They did get pretty booked up after the deal offer, however.

They sent email stating a bunch of extra charges before they even came out.

The technician took apart my furance and said it was part of the inspection job, mind you, I only wanted my AC inspected, but he insisted this was part of it, he then told me that the blower mount was broken, it was not broken before as far as I know, I had no problems with the blower at all. No noise no issues. Once he put the components back together I now have a vibration and a rattle that was not there before, he spent more time drilling a hole inside the side of my furnace to tell me that there was a crack in the unit and that it was unsafe. I have never see this before peformed and I had many inspections prior. He then told me I should invest $2500 in a new furance this one was on its way out. He left and when I turned on the AC I noticed a rattle and vibration that I could feel on the floor. I called back to have them come to fix whatever he did, and made the appt the following week for 10 am. I waited until 12pm noon. and had another commitment, I never heard from them and they never showed as far as I know. 2 hours late, you would expect a phone call. I will be taking them to court if this furnance dies, they did something I did not ask for, and now its worse and yes I will probably have to spend money replacing a perfectly good furnace because of damage they did when he tore it down. Very disgusted, I read other comments and saw someone also had a similar experience. They are looking to make business by going into things you didnt ask for.

The technician showed up in a timely manner. Very professional. Entered our home and inspected the motors and funaces. Replaced our filters. We went outide to inspect the ac units. Took them apart to inspect the wiring, clean the housing etc. A lot of debris was causing the unots to run harder than they should. The technician recomended a cleaning with chemicals and water. He gave a me a qoute, sounded reasonable, I guess, and had the units cleaned. He said the frion level was fine but noticed a switch that looked bad and mentioned eventually it will go out, could be in a year or twoor a few weeks, I had him replace it. Again, very profession, I believe fair pricing but I do not have a baseline to guage. I would use them again.

We bought a Rinnai tankless water heater from McQuade. At the time, we were told that it would need maintenance every year or two (since we are on city water, probably every two years is what we were told). Within 10 months we were having "code 11" faults - causing the unit to shut down. We had McQuade come out. The service tech said that it was happening because it needed the "yearly maintenance". He did some things to the unit and then sent us a "maintenance" invoice for $129.00. We thought that this service should be covered under the year warranty because we had only had the unit for 10 months. McQuade would not agree to pick up the invoice. I contacted Rinnai directly and they said that the service that was done was not covered under warranty because no parts were replaced. Rinnai did eventually, albeit reluctantly, agree to pay the invoice. In brief: 1. Our unit was failing with a "code 11" signal which means that there is an ignitor problem. 2. A code 11 fault is NOT an indication that maintenance is needed - we were told by Rinnai that the unit should not shut down when maintenance is needed. 3. McQuade charged us for "yearly maintenance" but did not even perform the yearly maintenance as per the manual (which I had to get from Rinnai because McQuade did not give us one). 4. As far as we know, McQuade did also not address the code 11 problem directly either 5. Incidentally, one of the adjustments the tech made was "adjust gas pressure" which most likely took care of the problem Considering the amount of money we spent on the tankless system, McQuade's response to the failing unit was unacceptable.

Did a good job. Arrived on time for the appointment Did the work as specified. Better-than-expected service. He did some minor upgrades to my furnance drain line. Could have charged me, but didn't.

I scheduled for them to show up between noon and four. They did not call or show. I had to call them, so I told them I am going to cancel.

It took a few days to respond. A date was set for service and arrival was just within time period given. He was very friendly, professional and considerate. He explained the condition of the AC unit and furnace, and offered figures for upgrades.

The work was performed on the weekend so there was a premium charged, as expected and quoted. The plumber arrived a few minutes early, and was done within an hour as estimated. The technician was professional in his approach and personable. The job was completed at the quoted price. He cleaned up so that you could not tell he had been there. When all work was complete, he ran everything to demonstrate all work was complete and working. I will schedule additional work with them during the next month.

The AC finally went out. I called them and they said the unit had to be in working order for the deal to apply.

Very professional and explained everything in great detail. I actually had them come back at a later date to install a humidifier on the furnace and run a water line to my refrigerator.

There aren't that many heating and cooling companies that have a genuine boiler specialist on staff so we were especially fortunate to have called McQuade who does. It was clear that boiler needed to be replaced and it was done the next day - the old one removed and the new one installed. It was an all day job and the crew worked steadily until it was completed. A minor plumbing problem that arose the next day, a snowy Saturday, was addressed immediately, and it was has been problem-free ever since. As predicted, our heating costs have dropped dramatically with the new unit. We are very happpy with the entire experience.

The furnace installation went well and they were very responsive. The only complaint I have is that I was promised a $100 discount on the services based on a coupon which I had presented at the time of getting my quote, then when it was time to pay, they retracted their commitment to reduce the cost by $100. Otherwise the service was good, would likely use them again but they are a bit pricey in my opinion as I asked them to quote my water heater and their price came in much higher than my plumber.

Initial temporary installation completed within hours of phone call. Returned promptly on scheduled day to complete the rest of the work. Very knowledgeable and professional workers.

After purchasing a 1989 condo a week later I asked McQuade to do a furnace check/cleaning using an Angies List Deal for $54. The technician immediately 'Red Tagged' my furnace saying it was unsafe to operate and disabled it. Unfortunately he couldn't come back to install a new one for almost a week. Since it was in the middle of this past deep winter I was concerned about pipes freezing and made a midnight run to turn on faucets so things wouldn't freeze up. It was a stressful mess for me. I also had to argue with the salesman (the sales team is separate from the installers) about honoring my AL coupon since I got no value from the cleaning because upon inspection they said I needed a whole new furnace. He said he had to check on the matter and could not make that decision himself so I had to wait a day or two to see if they would deduct the cost of the coupon - which they finally did. He put some pressure on me to make a quick decision on my purchase or I wouldn't be able to get the price he quoted me. It felt a little off to me for them to put even more pressure on me when I was already in a bind. It didn't feel very customer friendly--I felt zero empathy. I had to quickly decide to buy - but there wasn't the same urgency to install. Fast forward to a few months later and while cleaning my water heater tray, the pilot light went out. unfamiliar with the HWH in my new home -- I couldnt get it back on so called McQuade for help. The plumber was very nice but I was charged $110 for less than five minutes of his time! And he said he gave me a deal on the pilot light! It was $90 to walk in the door--lighting the pilot was regularly $45 on top of that. Unbelievable. He quoted me how much it would be to replace it or any of the main parts and told me it was probably on its last legs but got it lit again, gave me some good advice and was on his way. They schedulers and technicians are all very helpful and nice at McQuade but the pricing and feel of the overall experience with this company feels like a money grab. For that reason I feel wary of this company. I trust their expertise but am not sure if I would call them again because my perception is that I am not a customer but a dollar sign to them. It's a shame because being more empathic to customers in need would be a better sales tool to build future loyalty.