McQuade Heating & Cooling

Set up appt for estimate On Friday from 12-4pm, at 3 pm called office to make sure still coming . was assured we are next on the salespersons route. NO SHOW. called Friday evening, left voicemail to reschedule. They never got back to us.

I had McQuade company to replace the furnace and additional ducts work. When I was email the sales man Scott, he was agree that he would do Duct pressure test to verify the unit is able to move sufficient air through the duct. But when the technician finished the work, and after I paid them with the credit card, he said the company did not ask him to test the system. I called Scott the next day, Scott said, the company had no tool. I realized that they took my money, they would not perform the test any more. They took full price, but they would never test the system as we discussed in the email. I would say never hire this company any more.

Called to get quotes on a new A/C since my current unit is 27 years old. Barry came out and was much more thorough in the process than several competitors who came out (also noteworthy that the ultimate price was comparable as well). He was knowledgeable, took detailed measurements, and considered any possible complications that could affect the estimate. Ultimately, chose McQuade over the competitors for two reasons: 1.) As stated above, I was more impressed with them than competitors in the estimate process, and 2.) Trane is a quality product. McQuade was able to come out within a week of my acceptance of the quote. Two individuals performed the installation. They were right on time, respectful of my home in terms of laying down drop clothes, etc. I am not a technical expert, but the install has a very high quality appearance (everything is level, ductwork is sealed properly, etc). The crew removed the old A/C, patched up the brickwork, and made sure to remove the old cement pad (but not without asking first). They did all of this, installed the new A/C, and a new humidifier (old setup was improper) all in a matter of about 4 hours. The crew cleaned up after themselves and was professional and courteous. Would certainly recommend McQuade to others.

Scheduled the quote appointment over a week in advance. The sales team was not available so they sent out a very technically skilled installer. He was informative and a good guy, explained the installation process and all the extra work they do like balance the air flow. Unfortunately, he was not as knowledgeable about pricing. He gave me pamphlets and a promotion sheet that priced out their package deal. I called the office the next day for an actual written quote, I didn't need all the pieces included in the package. The person I talked to from the sales department was not happy with me. He didn't seem to understand why I wanted a actual quote and seemed put out by the fact he would have to email me an actual quote. Needless to say, he never sent me the quote. So I am going with a different contractor.

I had never used McQuade before. I was surprised and very pleased to be able to call them on a holiday weekend and receive prompt, expert service. The technician clearly explained the problems he found, and got the system working again. He also gave me good advice about maintenance and replacement.

We've had them for years. We are very pleased with it.

Terrible. Our service window was from 8am-12pm. The plumber called at 12:45pm to say he would be another 20 minutes. I understand that a job might run long, but at least have the decency to call and say you are running late BEFORE the service time window is up. The service fee to show up was $89.95 (which seemed fair) but to charge another $145 for less than $5 worth of parts and 10 mins worth of time is ridiculous. It's companies like this that unfortunately give honest tradesmen bad reputations.

It has worked out well. We have them check out heating and cooling every year. In fact they will be coming on Friday for the A/C. It is an annual fee for doing 2 the A/C in the spring and the furnace in the fall. So I think it was about $180 for both of them. It is a service contract which saves money. Just one person came. I liked their service, they explain things well.

When I called McQuade, I was pleasantly surprised to reach a real live person on the phone. I originally called to have someone install a new thermostat as I thought that was the problem. When the technician came out, he inspected my furnace and said that my heat exchangers were cracked, and the problem was not my thermostat. They were a bit backed up in scheduling, so they put in a temporary unit until they could install the new high efficiency furnace. On installation day, they arrived on-time, were professional and courteous. Before they left they cleaned up everything, and showed me how to use the humidifier. They also walked me through setting up the thermostats and did not leave until they were sure everything was working properly. As a nice touch, they left me with an extra media filter and two promotional acrylic cups with straws. I plan to hire McQuade again to install a backup sump pump. Oh, I almost forgot, they submitted my paperwork for the energy rebate without my even asking.

They did a great job. The price was good. They were very responsive. They were on time. The customer service was excellent. The person who answered the phone was really courteous and really helpful. I also liked the professionalism from the guy that actually did the installing and of course, the cost was great. We've had a couple of people come out in years past just to do furnace checkup and tune-up. I don't think we've used them in the past.

They did a nice job. They're always a good company to deal with.

It was a tough job according to the techs who worked on it due to the age of the house but they figured it out and it works great.

The service was excellent, but the two times that they were coming they had to cancel and reschedule it. So that was inconvenient. Both times they said they were short staffed and people were out sick. They were very good overall. They explained carefully the details of what went wrong with the motor on our furnace. They were really good. My husband is an engineer and was with them on the second visit when they replaced it. It was exactly what he thought it was. They were honest. What stood out was their honesty, professionalism and technical skill.

Technician arrived on time. He explained each item as he worked on it. When he finished the tune-up, I was asked if I had any questions or concerns. I will call McQuade for this service again.

I called for an appt. and was told someone would be here Oct 4 "after 2 PM". That day, when no one showed up, I called again around 4 PM and was told " he's finishing up another job and will be there soon, will call when he's on the way". No one showed, no one called again, EVER. Poor way to run a company. Forget these losers. I had Family Heating and Cooling do the job. Good price, good workmanship.

McQuade's team was very professional, highly competent, trustworthy and honest. Each technician had 15+ years with the company. They provided a few options, explained them clearly, allowing me to make the best decision. They thought ahead as well based on the age of my second AC unit, proposing a solution that will save money down the road. I ultimately decided to install a new AC unit and repair the other. I highly recommend McQuade.

We had been warned that the age and condition of the furnace indicated it could fail. McQuade quoted us prices for replacement. When the furnace did fail a few months later they honored the quotes although lower than what they would usually charge. They replaced the furnace ASAP so we could run the AC in the hot weather. They came to install the AC later. The installers were pleasant, conscious of protecting our home and privacy, and did a great job. They company sent flowers thanking us for our business!

I initially contacted another larger company on Angie's list, and was told the soonest I could be seen was five days. I chose McQuades because of a review that perfectly sums up my experience. The service technician was Barry, very professional and personable. It took Barry about five minutes to determine the dual capacitor was bad, and the unit needed a good cleaning, and would perform for a few more years. Everything was fixed and back in service in less than an hour. My condenser is over ten years old, and as much as I wasn't looking forward to it, was prepared to buy a new one. It was very very nice to have a technician not try to sell me one when it really wasn't necessary, though. I love Angie's list for the ability to use other people's feedback, and am more to add mine on McQuade. I would use them again, and be happy to recommend them to others. Oh, and Barry is a veteran; plus points in my book, any day. I can assure you McQuade will be getting my business in the future.

It was fantastic. We'd had another company over the day before, and they thought we needed a new unit for $2660. We wanted a second opinion just to be sure, and Mike Beard, the repairperson, found an electrical issue that he fixed on the spot. He did not need parts, so the cost was very low. He was here less than an hour. He did not badmouth the other company, and said the person who came here was probably still learning. Mike was very polite, responsive, and open about what he was doing. He cleaned up after himself, and there was no trace of him when he left. It is amazingly hard to trust companies when you don't know what they know. He could have sold me a new unit and I would have bought it because it was starting to get very hot. He did the right thing, did it very well, and his work is guaranteed for a year. I would not hesitate to call this company.

The worker (Barry Spivey) was dishonest. He tried to overcharge me and refused to certify my WORKING furnace. When he first arrived he glanced at the furnace and expressed doubt that it was functioning prior to inspecting. When he inspected he said the furnace was broken and I needed a brand new furnace. He told me I would need to spend roughly $2500. My furnace was working fine and I only needed certification. I got a second opinion who tuned it up and certified it. No problem.

I had a few more estimates and learned that the solutions offered by this company were not in my best interest as the damage to the air conditioner we too extensive to be just patched up the way he suggested. And that because of the age of this unit one could not guarantee that it would last any length of time. I also found the estimate for the furnace to be higher than that of other contractors. I did go with another Angie's List contractor that installed great furnace (95%), air conditioning and thermostat units and got me rebates from my utility providers too.

Second time using McQuade and I?m really happy with everything they?ve done for me. Last year they replaced my old furnace and did an excellent job so this year when my air-conditioning quit. I did not hesitate to call McQuade to repair the air-conditioning unit. Unfortunately, the unit was not repairable and had to be replaced. Again McQuade did an excellent job they went above and beyond what I expected. The whole process same as the first time from beginning to end was seamlessly. The office personnel were very professional and answered all my questions, scheduled a time for technician to come out and replace the unit. The technicians were on time, courteous, answered all my questions and most importantly, complete professionals. I really admire how McQuade conducts their business would not hesitate to recommend them for cooling and heating.

We found McQuade's on Angie's List and we're so glad we did. Mike B. really impressed me with his insight and professionalism when he came out to give me the quote. Steve L. and Mike V. came out this morning and made the install a pleasure from beginning to end. They were courteous and thorough and did an excellent job, even going out of their way on some little things to make sure we were completely satisfied. There were no negative surprises; the price charged was the price quoted, which was very competitive and actually under what I expected. If you need HVAC people who know their stuff and have that old fashioned commitment to customer service, go with McQuade's.

No call, no show come 3:30PM Wednesday. I'd initially set up the scheduled estimate via emailing someone there, emailed and asked what's up. No response to the email.

on one of the coldest saturday's this winter we discovered that our furnace had died some days earlier and we were on the brink of bursting pipes it was so cold in our house. McQuade came out, diagnosed that our problem and replaced our furnace the same day. they did not even get our phone call until 2pm on a Saturday afternoon, their technician made it to our house by 6pm, and we had a new furnace installed by 11pm (which included them getting together a crew to install our new furnace and them going to get it from their warehouse). Our house had heat going again by midnight. I could not be happier with the service I have received from McQuade's. They worked with me on financing and followed through with me afterwards. I would definitely recommend McQuade's to anyone.