Macson Electric LLC

I called Macson Electric on behalf of my elderly parents, who wanted a standby generator installed at their home. Jason arrived at their home as scheduled, made a preliminary assessment of the work to be performed while suggesting some options, and explained it all to my parents, who were impressed with his knowledge and thoroughness. He did not provide a quote on the spot, but instead said he would put together the quote at the office and then put it in their mailbox. Here?s the reason for my grade of D: It?s been almost three weeks and my parents are still waiting for Jason?s quote. After taking up an hour of their time, he failed to deliver the quote as promised, even though his office is less than three miles from their home. Almost three weeks later, when I called to ask about the quote, they offered to email it to me.. and I?m still waiting for it. This non-responsive behavior gives me an idea how the job would have gone, as well as how he runs his business. I?m not doubting the validity of all of the positive reviews of this company posted here, after all, they are the reason I called Macson in the first place. My experience, however, was disappointing and I feel compelled to share it.

I have used Macson in the past and was happy with the work however when I tried to use one of their advertised specials on Angie's List, they said they where not accepting new work. How can you offer a service for Angie's List clients, then say no? I hope Angie's List does something about this.

the lady who spoke with us in the office was very polite and it was easy to set up appointment with her. the gentleman who came to do the work was very professional, thorough, and the job came in under the estimate. it's been almost two months, the fans are working fantastically, and we are very pleased with the experience.

You can see how it "didn't go" above.

They came out and gave us an estimate. The guy never went up into the attic to see what was actually needed to install the fans. The day the electrician came out he said he couldn't do the job that day because it was more involved than was originally estimated. He said they needed additional materials and another electrician to help, along with a re-estimate. After many phone calls, we then informed that it could be done that day at a higher price. The electricians did a very good job of installing the fans, but a large grease stain was left on the carpeting in one bedroom. I had to call a professional carpeting cleaning company to get it out.

Insisted that the outside riser was not high enough and said we needed a new riser or the city would knock it down....which cost more. Put the surge protecter upside down. Did not single up each line to its own breaker. Paid $95 for a permit we never got.

I decided to contact Macson based on the reviews on Angie's List. I was set up for a quote right away and the service was performed quickly after I decided to proceed with the service. The communication with the office (Cari) was prompt. She was great. I just received my service change from a fuse box to circuit breaker yesterday, 6/9. The electrician, Carl, was very professional and worked all day straight through. He did a great job. I had 3 outlets upgraded in my kitchen as well. Again, great job. He cleaned up afterwards and everything is working great! I was a little nervous scheduling service with the first company I called and that I did not get multiple quotes, but I feel good about it now. The price was in line with what I had been told others paid for the same service and I did get 5% off using the Angie's List coupon. I would definitely recommend Macson based on the service I received.

They did call me and inquired about scheduling. They were very professional and prompt with the call.

Gentlemen came out and gave estimate, and reviewed options of what was needed for the size of my home. Their estimate was several hundred dollars cheaper than other quote. I called office and left a message to schedule service, my call was returned, and the service was scheduled with no issues, within two weeks to accommodate my schedule. The office called to confirm the appointment the day before and Carl showed up on time on day of service, he was very professional and knowledgeable; and did a great job. Electrical Permit was pulled with the city.

As i remember the job went well

Bobby has come out twice to my house now (by request) and has done an amazing job both times! I am extremely happy with all the work that was done, he was able to correct more than a dozen of various electrical problems with skill and precision. He has a "get the job done right" attitude with every project no matter how small or tedious it may be. Definitely recommended to friends and family!

I was very pleased with the work done. Both the quality of the work and the cost were great. The young man who did the work was very prompt, helpful, and friendly. He fixed a lot of little things my husband had not done exactly right in his home repairs. My husband wanted the wires on the outside of the house put inside a tube to protect them from the elements and while the workman was doing this he also raised them above the house which he said was code. He was going to put in a plug outside the front of my house but it was snowing that day so I plan on having him back soon. He also told me that the wiring of my central air unit was not up to code (another husband job) so I will have him do this when he comes back. I would recommend this company to anyone.

Excellent! They did a pretty great job.

Very experience went very well. The service was quick and efficient and also pointed out an issue with the wiring of our dishwasher and also took down that an old electrical box that no longer was in use without any extra charge.

Macson was courteous, returned phone calls and did a professional job on our rewiring project.

Provider showed up on time and needed no instruction. He stayed until the job was done and left a clean house when he was finished.

The job went smoothly. After the work was completed, everything was left neat and clean.

I purchased the big deal. My experience with them was pretty good. They did a good evaluation in some areas and caught some things that I had already been aware off. They did some service in addition to the safety inspection later and that was good. They were some other issues that came up later on but were not related to that. I felt that should have been found at that particular time. Overall it was a good experience. The inspection and with what they noted, nothing else was added on at that time but for the work that I engaged them to do later on was an additional charge. They were able to drain on non-code item into code and they also put a line off to add some outlets.

We were very pleased with their service. The job ended up not being simple. They spent a lot of time making sure that the work got done correctly. The box works fine. They really went above and beyond for us.

We couldn't be more pleased or satisfied. The electrician was prompt, professional, efficient and neat.

The technician was on time, courteous and thorough. Bobby was obviously very skilled and performed the work quickly and made sure everything was installed correctly and cleaned up after himself. Our house is over 60 years old and it was a comfort to have someone skilled who could answer questions and address our concerns about safety. I will definitely contact them again for future home improvement projects.

The electrician was professional and did the specified work without a problem (installing an outdoor receptacle).

I received a prompt response and visit from Debby when I requested a quote, but had a little trouble getting in touch with someone to schedule the work after receiving a quote. Apparently Debby is not the one to call for scheduling because I called her 4-5 times and she never returned my call. When I finally called the office, I got scheduled right away. John did the work and was quick and clean. The price was very good and the 5% coupon available on Angie's List was a bonus.

Excellent service. The gentleman arrived on time. The work was finished quickly and neatly. We'd definitely use Macson again.

Great friendly service. Prompt estimate from professional individuals genuinely concerned about getting the job done right. Work was done in a timely matter, and the electrician was neat and tidy (Which was greatly appreciated!) Definitely will use them again.