Comcast Sterling Heights

We have had them for years and the result is always the same: Comcast is a complete joke. The service is terrible, the answers change by the minute, reps are rude, system takes forever to get a human, they constantly are trying to change my service plan and pricing to make as much money as possible out of me. They told me my equipment would be fine for an upgrade and magically now it is not acceptable. Cannot get my billing right. Service is overpriced and you have to watch the games they play with your bills. The technicians they send out (when they get the scheduling right - it took me three months to get someone out to my house) actually have been good but I do feel very sorry for them to work for this company. I have yet to speak with a pleasant, professional representative at their call center. They must have a very high turnover rate. We are subjected to their politics because it is this or nothing in our location. Now they throttle our speed and charge us for overages. Terrible company.

I was set up for service, it has been okay. The internet is as slow as molasses, the tv worked okay, but it's like my youtube takes 1/2 hour to download and I have the premium packages. They started me at a rate of $99 for the internet, HDR tv and phone bundle. I'm now paying over double that and getting slower speeds and basically a big we don't care.

See above. It has been a mess with Comcast since the Xfinity roll out.

I've had far too many problems with them to outline here. To summarize, I've had a years worth of incorrect bills which I have had to call about month after month, I've had service cut out for hours at a time during primetime week after week, unacceptable customer service reps being rude, lying, and ineffective, and misleading information about pricing. Now that I've finally canceled my cable and phone service and have only the internet, they have been hassling me about the equipment which they have neglected to send a box for (as they stated they would) while at the same time still trying to charge me for the equipment.

They came out at the scheduled time and replaced the cable. The technician was professional and helpful, and took care of that issue, although the cable needed buried, which was not part of his responsibilities. He assured me that they would be out in the next couple of weeks to bury the cable. I had to move it several times each time I mowed, so it was an annoyance. After three or four weeks, no one came to bury the cable. So I called Comcast to let them know. The assured me that someone would be out soon, but couldn't give me a date. I called back a couple of months later. The cable is was still not buried. It is now February 1, 2014, and the cable is still not buried. I've used Comcast for many years, and they can perform well. However, there is common theme to their operations that include many instances of communication breakdown between sales, scheduling, service, etc. They appear to not have a solid link between their different business operations that causes regular failure. This must be costly for them since they are regularly trying to fix failed service opportunities. I would imagine that there are a lot of unhappy customers, but Comcast knows there are few options. They may be the best of a small number of terrible choices. I pay $177/month for my TV and Internet. The phone is included because they charge less to bundle three rather than select what you really need.

This is the second attempt to activate a modem. Both times they stated their was an outage and the activation could not be completed. I requested a call back 2 weeks ago when the service was available and never received a call.

The equipment had to be replaced 2 times, the proce is never what I am told on the phone, the call center folks are incompetent. And I was lied to about price. Comcast management agrees they lied but call it a coaching opportunity. Just awful.

I did not try them or have them come out and do a site survey. I had checked reviews prior to talking with them, the reviews were very poor and my experience confirmed it.

This December they raised the price for a basic phone and internet package from $70 to $111/mos!|I spent a long time on the phone with them talking to different reps and they said that they would lower the price from 111 to 78.19. But it looks from the website that they will still deduct 111.10 from my account and an email that I sent has not been answered.|The phone is slow. About 20 secs between dialing and ringtone. The internet works most of the time.No major issues with internet

I haven't had any issues with them. We don't have a contract with them. We chose them because they have the fastest speed for the cheapest price.

This is the world's worse company for customer service, they own BAD

The experience was a nightmare. I called 7 times over a 4 week period and had to keep setting up a ticket to get my new address added. Each time, they said they put the request through and it would take 3-5 business days and then I would get a call back. I never ended up getting a call back so I called them. Each time it was the same scenario. The person before did not put the request through or the request was closed with "no resolution." The mover's edge team is a 3rd party vendor that Comcast hired and they are extremely rude. In the end, I cancelled my service and ordered DirecTV. I am still working on internet service, but it is a small price to pay to not have to deal with Xfinity again.

still cant get them here without taking a day off from work

As to the service issue I made no less than 5 calls to comcast in a one week timeframe. We were initially told the problem was our antiquated modem and that it should be replaced. We could rent one from them for $8.00/ month. My husband checked around and we thought maybe we would get one that included wireless so as the connection issue was continuing I called back - discussed the modem issue which included the fact that I own my modem and I was told to disregard the letter (right) and we placed an order for a new modem/ wireless unit that was to arrive in 3-5 business days. I wasn't to be charged until I received and installed it. Oh, and now it was $15.00/ month. The manufacturer of these units told us that while they are amazing they couldn't guarantee they would work with comcast so we opted to rent this time - convinced that the issue was our slow modem. The day after ordering the new unit my service dropped again and I called back to make sure that they hadn't shut me down because there might have been confusion with the modem order...at this point I was told that there had been service issues in my area for the last week ! Imagine my delight....they then offered to reduce my bill for a year and include free cable which I declined as I have direct tv. Suddenly my internet was back up and I hadn't even replaced my modem. Which I had also never received. Upon receiving my bill I noticed I was being charged for modem rental, install fee for my new modem and some other extraneous fees. I called again and was told they would remove some of the fees but they would have to research the install kit fee. I was to receive a call back in 3-5 business days to resolve this issue. After waiting over a week I called back and I think we got everything removed. I agreed to do a survey and was to receive a call in 3-5 business days. Guess I'll be waiting for that call endlessly. If there were another option for cable in our area I would switch immediately. I use vonage for phone, direct tv for my shows and the only trouble spot is....comcast cable.

We ordered the "Triply Play" service, which included cable TV, internet & security system, supposedly for $126 per month. After being unable to rent movies On Demand, I called Customer Service several times & no one seemed to know what was wrong with our On Demand. Then we received our first bill of $522 - you have got to be kidding! I ended up going to the CEO's email to complain & a lady called me back & said that the first bill included all the installation & they billed for the current month plus one month in advance; in addition we hit on mid-cycle so we actually were paying for 2-1/2 months. She then suggested that I call & make payment arrangements. I don't think so! This TV service is not even remotely comparable to U-Verse & I never received this large of an invoice with U-Verse. It's been 3 weeks now & still no On Demand. I am cancelling my service within the 30 day window & going with Direct TV & AT&T for internet. This company has some of the worst customer service that I've experienced! Find another company!

Outage is continuing. Call center is totally uninformed of problem and not helpful at all. Recording continues to project service will be restored within the next few hours. When i finally suggested that i should not be billed for days without service, call center rep said sorry but no way to adjust bill. Pressed, call center rep finally said i can call once service restored and plead for manual adjustment. In the meantime, no access to TV (including Thanksgiving football) and wearing out my Verizon hot spot to conduct my computer business. If i have any option to Comcast monopoly in this area, I will be exploring and contacting it tomorrow.

I needed a bundled service tv,phone, internet which Comcast offered in my area. I decided to read the terms and agreements section for the package I was interested in "triple play with 25MB fast internet." Under the terms and agreements it stated that I would be getting 25MB download and 5MB upload and basically nothing else about capping or overage charges; However, after three months of service I received a phone call stating that I am about to go over my data usage of 300GB and that overage charges of $10.00 would be applied for another 50GB of data. This was not stated under the agreement. I would also like to add that when I signed up for the service I was told that I would get a $100.00 credit card as a new customer sign-up gift after three months of service provided that I have paid on time. After speaking with customer service no one had any knowledge of the gift card (which is stated on the website under bundle deals) and could not give me a good answer as to why the overage charges were not stated in the agreement. I felt very dissatisfied with the level of professionalism by Comcast and know to never use their service again. They are very misleading and apparently have communication issues within the company. I would use WOW if you are in the Augusta, GA area. I have a 4bed house and WOW had me cable TV in every room with 25MB unlimited speed and phone for 108.00 a month. I was paying 145.00 a month for capped internet and two cable boxes at Comcast. If you are a large family, like to stream movies, and play games do not use Comcast at all.

This is by far the worst company on earth. Customer service is absolutely terrible, I moved addresses and they apparently opened a second account for me at the new address instead of just moving my account. A year later I get a bill that's been in collections that I didn't even know about. You have to talk to like 50 people every time you call in. It's just an awful experience and you have to talk to them a lot. I would rather use any company for cable and internet than Comcast. Bad business should never be rewarded.

I called them and they wanted me to pay to fix it $79.00.Really I said I'm not pay anything I didn't touch it just went out. Then they said a one time $14.99 I said I was not paying a dime she said ok thank you bye and and that was it I pay $225 a month. I WENT ON YOUTUBE and reset it with my PC FOR FREE

I have been experiencing poor picture quality and called Comcast customer service. A service call was scheduled. I said I don't want to pay for a service call if the problem is not with my equipment. The service rep came out and changed some connectors in the box on the street and in the basement to see if it would help. The technician said that I would NOT be charged for a service call. The technician did not have me sign anything. In my next monthly statement I was charged $30.50 for "Residential Trouble Call." I called and told the phone rep I wanted the $30.50 removed from my bill. The rep said he would try to remove $10 but that is all he is able to refund. I feel I was misled and would like the $30.50 charge removed from my bill.

It went terrible. I am still waiting for a service technician to get my land phone lines back up and operating. I can only hope and pray that I can find a suitable alternative to Comcast in my area as they have been horrible. I am very convinced that Comcast couldcare less if I leave them. I intend to do just that if I can find any provider out there in my area who is doing a better job.

I have had ongoing internet issues for the last month- the service drops/goes out/ intermittently several times a day. I work from home so this is a major issue that is costing me income. When it is working, it is often crawling slow, other times it actually works fine. Comcast sent a tech to my home, he found nothing inside but they sent me a bill for $60 which I refused to pay. I have verizon fios in my other home, which is supreme and to deal with Comcast is excrutiating. For the first two weeks they gave me the standard "There is an outage in your area", then sent the tech out and charged me. I call daily, sit on the phone for 30+ min to get a rep and no solution. I am now researching plan B and forced to switch providers. If all this wasn't enough, they also now charge for any changes to your account- $2.99 to upgrade or change your service, to order a new cable box, etc... I ordered an additional cable box for a new television. Got charged $3 on top of my monthlly $9.99 fee. Really? I am now paying Comcast to send me additional equipment that they will be charging me for on a monthly basis? Oh- and they tried to charge me $10 to mail me the cable box even though their service centers were out of stock on them, and I had no other way to get it. This is the WORST company ever, if it wasn't a monopoly here, they'd be bankrupt.

Cable companies in general are a ripoff. Comcast is no different. Between shifting promotion date and expensive prices, I hope I never have to do business with Comcast again. | |One of my worst experiences was with online bill pay. One month, a glitch occurred with either Comcast or my bank. The payment did not go through. I had received Comcast's confirmation email, so I thought everything was fine. Screw weeks later, my cable and internet are disconnected without warning. I call Comcast and they treat me like a delinquent. Despite my confirmation number and being pretty apologetic and reasonable on the phone, I'm penalized $30 for the mix up and forced to pay 2 months in advance. I should have gone to Fios at that point. | |According to Comcast, nothing is ever their fault. In addition to the online fiasco, signing up was a pain. Somehow, I ended up with a third-party sales person who quoted me a price Comcast wouldn't honor, saying that promotion wasn't in the system. After arguing with three different people and being called a liar, I finally got a manager who gave me a discount (not as low as the quoted price, which I had in writing) and free movie channels for six months.

Each time the Customer Service rep at 800 number assured me the problem had been resolved. On Sep 5, 2013, was given ticket number and assured agent would see the matter resolved, On Nov. 8, received call from bill collector acting on COMCAST's behalf for unpaid amount of $182.57. Called third time and got the same scenario. Apologies. Placed on hold. Talking to supervisor. Matter resolved. Am fed up and reporting COMCAST to City of Naperville, Illinois Attorney General and Chicago Tribune. I will go with over the air rather than ever sign up with COMCAST again.

The "customer service" rep said it was company policy no to downgrade services and there was no one to talk to... The only option is to cancel service or to upgrade to a higher price bundle. When I said I would call DISH...he said go ahead...