Comcast Sterling Heights

I would use them again. I have no choice.

I don't have a landline. I think they are expensive. I don't think they are any better or any worse than anybody else. I haven't had to deal with them except when they set it up. There are not a lot of choices out there. They could lower prices, and be more competitive on the prices. $150 would be affordable.

They got here when they said they were going to get here the first time. They place data caps on their internet packages. I cancelled my cable, I only have internet and basic cable because I stream everything but they place caps on the data for broadband so I get that cap and incur usage charges. And I have experience with Comcast in markets where they have competition from other providers, they don't have data caps.

They were awful. They give you these cheaper rates, and then after a year, they almost double.

All big companies use over seas people when you call, They have a hard time understanding me. I have a southern accent and they have an accent. Their prices are comparable with other prices. They are pretty good about responding.

They're okay. They just need to have their internet be better. It's pretty good, but it could be better.

The service is good. I haven't been to a store in a long time. I have never had a problem with them. They could have better pricing.

They charge too much for the Internet service.

It ticks me off they treat new customer better then old ones. Especially the TV prices, it is ridiculous. The service is decent. Their stuff is good they just charge way too much.

They are terrible. I can’t say anything good about them. It’s really a shame because some of the people that come out here are really nice but I’ve had surgery recently and my only comfort level was my TV and something happened to it on a Saturday and when we called them to have somebody come out and they said no. It will be Monday from 1 to 3. They could not possibly send anybody out on a Sunday or even at Saturday or early on Monday. It was just awful. No matter what I said, no matter what I did, they just wouldn’t be accommodating. We ended up talking to India and when we asked for someone in the United States, they hanged up on us.

They could do something with their prices.

I was happy with them until they moved out of my town, so they refused to pick of the cable box and tried to charge me for it. That was the only thing that angered me.

Sometimes it's difficult to get an appointment for someone who's actually working. Usually it's only on the weekends that are available for the working people. Sometimes the Saturday could be booked up so they come the following Saturday.

I use Comcast. It's the only cable provider where I live. When you call for service English is not the first option of language you have. I have had multiple service calls with them when it goes out it is frustrating. Interactions were mid to poor. I think it's better now that it's automated. The quality of the cable is good.

I disconnected services with them two months ago. My internet would go out frequently.

Their customer service is horrible and their internet is sketchy. It is supposed to be high speed but sometimes it works and sometime it doesn’t. If you call customer service they just don’t do anything about it.

Different aspects of it vary a lot. The price is outrageous. My contract is almost up and I'm going to change. Sometimes it's good and sometimes it's terrible.

I think they've been pretty much consistent. They give you a parole sheet for 12 months and if you want to call them back, they find you a comparable deal than you currently have, so I like that. The customer service with the phone has improved. It varies from person to person, from average to very helpful. Service calls have been okay.

High price but good quality Internet.

I have internet, phone and TV with them. Every year since they have installed it, it's still not right. I'm going to switch services pretty soon.

I am impressed with them. They haven't really done anything bad for us. I will continue to use them.

I was familiar with them so I decided to go with them.

I have been with them for 4 or 5 years. I have the basic plus plan, and it costs me about $50 a month. I like the performance. It seems pretty reliable and the speed is good. I had a couple of times that I lost service for no reason. One time I had to have a service call, they came out and installed a new modem, and reset the service, other times, I just shut everything off for some time.

I didn't like one thing. The customer service was awful. When they finally made it here, the work turned out okay. I am using them because I have no other option right now, and if I can stop using them, I will.

I've been with them for seven or eight years. They are very good. They'll come out if you give them a call or you have a problem. They are available 24 hours a day. I never had a problem with them.