Comcast Sterling Heights

The installation was very reasonably priced. They did a good job and they got it done and all hooked up.

They came and installed internet in our house. All went well and it works good

First of all, if you have to call into Comcast with an issue, I hope you have at least 30 minutes of free time available, if not more. They have the worst call prompt that you have to go through to get someone on the line. Sometimes you choose your selection an then it just hangs up on you so you have to call back and start all over. It makes you put in all your info so that the person who answers will know who you are to 'better assist you,' but in the process of one call I had to enter that information on the phone and then also tell that information to 4 different people, so the automated process of entering it is does nothing. I had scheduled to move our service to a new address on May 16th. I explained to them that I work remotely, so I cannot have the service moved in the morning on the 16th. I would need to work all day (online) and then move the service after I was done working for the day. They told me that I would move the service myself on that day (when I was ready) by taking my modem from the old address to the new, hook it up, then dial a number. Well we work up on the morning of the 16th with no internet. So I called in, and as described above it was a horrible ordeal trying to get help. I spoke with 4 people. Was disconnect/hung up on twice. I had to explain my entire situation all 4 times. And in the end they bascially told me sorry, we already moved it so there is nothing we can do now unless you want to sign up for new service at the old address. This whole process took me just under an hour and there was no resolution for me. I had to take a vacation day from work because I was unable to work at the old address and had no furniture or anything at the new address so I couldn't go work there either. Also, in the process of scheduling my move I was upgraded to a 50GB plan. Well we have been here for a month and the fastest speed we have every seen from doing tests is 21. Usually the speed is under 10. I have not called back yet about this because I know this will be another ordeal and I have not had the time. I would NOT recommend Comcast to anyone else. I will continue using their service because I need internet and don't have a lot of options in my area. However, their customer service is horrible and I am just very disappointed in them. I will say that there was ONE person who was very helpful and very apologetic about my situation. So they obviously do have some good people there, but everyone else I spoke with were rude and not apologetic in the least.

I have had to call comcast many times for various service needs (billing, new phone lines, etc) over the past 3 years. PROS- Comcast offers amazing internet and TV/cable services. We use our cell phones frequently but the home line works well to. Each year you can try and negotiate a new contract for monthly services. CONS- whenever i call Comcast it seems that I am transferred 3 or 4 times before talking with the right specialist. The folks are friendly but not always super knowledgeable. It is really a mixed bag. The guy who installed our phone/cable line downstairs made a way too large of a hole in our basement wall. Overall i stay with Comcast because of the actual service and the price. Plus smaller towns like Freeport don't have nearly as many competitive options as large cities.

I wanted to purchase a week long pass to access Xfinity Wifi, a service offered at the Comcast website. I spent over an hour of minutes on my cell phone getting shuffled from person to person and department to department. Most folks I spoke to had no idea what I was talking about and tried to sell me services I didn't want. The call ended when the last agent I spoke to offered to go to the Comcast website herself and see what I was talking about and thirty seconds later the line went dead. Very disappointing.

They were on time, the service guy was friendly. The installation went smoothly. The downside is the actual product and speed of the internet, which is not as fast as they promised.

I work from home so when there was a 'planned outage' during my peak work hours I contacted support. They advised me that it was planned and they couldn't say exactly when services would be back up. It would have been nice to have known this in advance since it was a planned event. Regardless, it was nice that when I explained this was severely inconveniencing me and my work, the agent promptly offered a credit to my account for the duration of the outage (which only amounted to maybe $3 but it was a nice gesture that the agent was empowered to offer without having to transfer me to a 'Level 2' assistant and me having to re-explain the entire situation again. As a Customer Support Manager I appreciate that proactive approach, but the scripted/robotic support has got to go!

Company agent was very helpful in directing me on how to reset my internet connection after I had installed a new router.

I don't like the services of Comcast. I think it is too expensive.

Installation was done on time and had problems for weeks afterwards. I have 5 televisions and 3 of the five took weeks for Comcast to finally fix but the central home DVR still only works on 2 of the 5 televisions. Continuous calls for technical service took days and hours to try and resolve any problems. Often after being on hold for 30 minutes the line would disconnect and no return call to me. I have been waiting since February 12, 2014 for a credit in the amount of over $200.00 for Xfinity Home Security which I have never had and each time I'm told by representative that the credit has to be approved by the Xfinity Home Department which they have no control over, however I am expected to pay my entire bill each month. As of my most recent bill they continue to bill me for Xfinity Home. I would think that if they haven't been able to issue the credit they could at lest quit billing me for a service that was never installed at our home. I am at the point that I think the only resolution is to cancel Comcast and either go with Direct TV and AT&T. I would never recommend Comcast unless somehow they empower their call center representatives with at least the ability to remove a service from a customers profile and a call center representative supervisor empowered to issue a credit since they must in this day in age be able to determine what services they have installed at a customer location. I am tired of calling Comcast call center for help and being on hold usually for up to 30 minutes only to have a representative answer my call, collect information from me and say I need to put you on hold and check your account and then be on hold for another 20 to 30 minutes only to have my call disconnected. I have asked them if we get disconnected please call me back and am told they can only receive calls can't make outgoing calls. In addition I have asked them to send my a ticket number of our call and again told they have no ability to send emails only take calls. SOMETHING IS DRASTICALLY WRONG WITH THIS SYSTEM. I am 70 years old, and spent over 40 years working with computers and interfacing with customers. I can honestly say Comcast is the worst cable provider I have ever dealt with.

It took 5 attempts over a period of about a month to get even a little relief from tiling and service interruptions. Rude and unprofessional, the Comcast repair persons were surly and refused to move a wire that was to be replaced. They left the old wire and did a VERY UNPROFESSIONAL job of installing a replacement cable. Everything was about what they could not do or had to charge extra to perform. For what the heck am I paying $120.00 per month? It sure is not service!

It is one of the worst organized companies I ever had to do the business with. They over billed. Their customer service was completely unacceptable from the responsiveness point of view and from taking the information provided & entering into a work order in a timely manner. I need internet access everyday for my son and me. The internet was not working and I had the equipment problem. It took almost three weeks to fix the problem. They were absolutely careless about the problem. I changed my service to another service provider who came out the same day. They provided the service after I was completely fed up and was trying to get the internet service back to the house. The only time they care was when I canceled the service. The only reason they cared is because their customer service is pretty good. Their operation department is a complete disaster. They are great about taking the money, but they are horrible about providing the service that they provided. The price looks good, but they don't deliver what they promise. The quality of the service that they provide is completely unacceptable. Their sales department really tries hard and really more organized. Anything with the operation is, sit and wait.

Their service has not been very good. My advice to others is to look and get opinions from other service providers before they go with Comcast. I think they have had the market here, but I think it is good to have competition so I would do my homework and look at other providers before I would go with Comcast. I am looking at other providers right now.

Services are reliable in my area (Ruckersville zip 22968), but expensive.

I had been being charged for services I was unable to receive for a couple of months, many calls later they finally agreed to send out a installations Tec at no charge to see what the problem was. After about 5 hours,the Tec discovered that there was a block on my line. The service requires multiple remotes, I'm sure that could be fixed, but I am tired of dealing with them. I am moving my service to Verizon/Direct TV to give them a try, friends and family that use their service are happy with them.

The technician was on time and very courteous. He walked me through all the installation process and trained me how to use the new system. He even recommended security equipment and offer suggestions on where to place cameras for optimum performance (even talked me out of some things I wouldn't need).

The installers were new and had to call the company a few times. They were extremely nice and friendly. Comcast did not tell me there would be an $80 charge to come to the house and install service. I called and was never called back. I think it is unfair that they charge you to put service in when you will be paying dearly to have it.

would not recommend comcast to anyone... but if you are like me, it is the only internet service provider in the area...no competition and they can charge whatever they want to charge....

never worked after 5 visits?

I decided to swap my Cable TV from Astound to Comcast. Astound just doesn't have the online viewing capabilities my family needs. Daughter is away at college and husband travels and they'd like the ability to watch their HBO, AMC and TLC shows while away. Astound doesn't have any of those features. Comcast. The only positive was he arrived on time. Other than that, the technician was a nightmare. In summary, he showed up without equipment and had to leave to get it, he disconnected my internet and phone twice, couldn't find the cable lines and needed my help (took an hour of my time), didn't know how to hook the cable up to my receiver, had to borrow a flashlight, the DVR he brought was broken, made a huge mess of my house, came out of the crawl space and then proceeded to wipe all of the dust off of him IN MY CLOSET. On top of all of this, he had an attitude. He arrived at 7:30 and left at 4:30. He left his boss's cell phone number and said someone would come by the next day with a DVR. No one called and his boss's cell phone? No answer and the mailbox was full. I finally called retention support and they said it would just be faster if I drove to pick up my DVR. They gave me $10 off for 6 months as a 'sorry'.

My internet is stable, but it is usually a nightmare if I have to call them to troubleshoot anything. I usually do get the bandwidth speed I’m paying for, though.

I got bounced from person to person for 35 minutes. I decided just to cancel Comcast. Non-working wifi. No credit that I was promised. Increase in pricing. I am so happy I'll never be a Comcast customer again!

I have called them over 10 times now, even got an email with what my new service should be and the rate for just the INTERNET services. Still, my online account shows TV services still connected and I am being charged for them. I turned in all TV equipment Mar 3, after taking some work to find out that is what should trigger the disconnect of the TV services. Still, nothing has been updated and they continue billing me. This is driving me crazy! It should be such a simple thing to get done.

I had everything set up for the triple play. Spent weeks going between Comcast and Century Link. Finally chose Comcast. The installer showed up to install and told me the security package would not work with dogs in the house because of the motion detector. The opposite of what Comcast had told me. He was very honest. While he was in my home I tried to contact Comcast to refigure what I had ordered. Waited on hold the entire time and never got anyone after calling multiple numbers. The installer recommended I go down to the local office. I told him if getting Comcast required me going into the office to work this out "forget it". I sent the installer away and cancelled Comcast. I am going to try Century Link. Sounds like after reading these reviews I made the right choice.

Complete incompetence. Ordered mid July. This was installation where no cable service lines in residence. First installer had to leave because the phone number port, required by FCC to be completed in 1 business day, had not been done since ordering 15 business days before. Got 4 more calls/emails over 2 weeks to get phone port complete. Installer 2: asked me for a ladder to access attic; I refused, he got one from his truck. Had "trouble" getting phone to work, then success. Showed me internet was working as well as phone. One hour after he left, storms approaching; turned on DirecTV--no service. Call to DirecTV-we tried all fixes. When I told her Comcast had installed phone/internet, she asked if they were in attic; yes; she scheduled service for 8am next morning. DirecTV tech went directly to attic; said they suspected Comcast had hijacked DirecTV cable and they had. He began his repair; I called Comcast. Of course, I lost my new Digital Phone & Internet, because there was no cable installed by Comcast; the installation was day before, but installer damaged DirecTV cables; my installation was not completed and I have NO SERVICE; this is NOT a service request, but finish install started yesterday! I was shuttled from person to person; all were told call me on CELL PHONE since I have no phone service; 92 yr old living with me/phone critical. Told over and over it would be escalated to dispatch for immediate service. No one showed up for a week. Last Comcast rep finally admitted it was scheduled as basic service call & scheduled at first available appointment. (when I finally got service back, numerous calls to the home phone I told them did not work). Installer 3: instead of installing cable in attic to room with computer/phone system, she ran cable on ground, across fence and around house to get it from the front to the rear. Then she drilled a hole through the outside wall into the room where service was to be connected. The cable was draped around baseboard from hole she drilled to the modem. I never authorized drilling into my home. She said someone would be out to bury the cable from the box at street to rear of house. When the guy came to bury the cable, he said he was only burying the cabe from the Comcast box to the telecommunications box on the front corner of my house; he said the rest of the cable was illegal--interior cable and it should have been run through attic. I'm complaining, calling, writing. It is now October-3 months after I ordered and paid for service. I finally found an "Executive Customer Service" address in NY. I sent a letter with delivery confirmation and photographs. Within three weeks I got a call from the Executive Customer Service agent who called while I had no service in July; I called him back but he never called again. I'm guessing since I mentioned it in my letter, he was assigned back to me. He said a supervisor would contact me immediately to set up appointment to come out. Supervisor called about an hour later; he was available to come out the next day, Saturday, at 8am. The techs would arrive first but he would also be out before they left. The techs arrived promptly at 8am; as soon as they saw the cable running outside, the hole in the exterior to interior wall and the cable strewn across the room, the lead guy called the supervisor to come out before they removed the cable; he would begin installing new cable in attic. Supervisor arrived and was very unhappy with what he saw. After several hours, the install was finished and right. The supervisor told me they could not make repair to Hardiboard siding or drywall; they aren't qualified or allowed by Comcast. I called Executive agent to arrange for contractor; he never called back. So, I sent another letter to NY Executive Customer Service. The Executive CS agent then called me and told me to get estimates (it is now just before Christmas). I finally got to quotes by phone; they were very close in price; I sent them via email to Executive CS agent; he called and said some "committee" or "department" would need to review them for validity of the work to be done. (I had checked with my son in another state; he said both estimates sounded reasonable). The Executive CS agent called a short time later saying either one of the estimates had been "approved", but I would have to hire the company, pay for the service then Comcast would reimburse me. I was going to do it, but after thinking about how long it has taken for Comcast to do anything else, I have decided I'm contacting them to pay the lower of the estimates to me before the work is done OR they can hire the contractor I have vetted for license, insurance, bonding etc. I don't have $300-400 to put on a credit card that I won't be able to payoff unless they overnight the money to me immediately after I sent the paid invoice. Again, I don't trust them and I'm not going to incur a debt I can't afford. So, I guess I'll send another letter or I'll file a complaint the FL Attorney General-Consumer Protection and sue in court for ALL damages: contractor: $464.00 (avg of 2 estimates), cell phone usage $103.33 and punitive if I can get it. (they never reimbursed me for 7 days of prepaid cell phone call I was forced to use: 570.6 minutes at TracFone cost: $103.33).