Brooks Irrigation

Changed many sprinkler heads and adjusted them, checked all cycles

Smoothly as always. He is the best!

I have never used my irrigation system since moving into my house; it's basically been sitting dormant for 5 years. I called after reading reviews on Angie's List and seeing their truck in my area. They said it would be about a week before I could get an appointment scheduled and they actually called within 1 week to schedule a visit. After setting the appointment time, they showed up early and stayed until the job was done. It was a lot of work to repair the older system but they did it quickly and professionally! I would defintely recommend!

Totally happy with the work. What I wasn't happy with was the final bill. I specifically told them I had an estimate to replace the existing system which would have included areas that weren't currently being water (city area of the lawn). If the cost to repair was going to be the same or more then a new system then I didn't want them to do the repair. They assured me the repair would be less but couldn't give me an exact cost. Though I was happy with the work, the cost surpast the estimate I had to replace the entire system which would have given me more zones and full coverage.

They showed up on the day we agreed upon. All work was performed correctly and quickly. They also have no problem explaining what they are doing and why. They will even education on your system as well, if needed. They do have a large appointment windows so someone will need to be home most of the day. Unless you request it, they do not call when they are en-route to you. The cost below is appropriate for both replacing broken heads and winterizing the system.

Could not be happier! Easy to schedule with an appointment within two days, arrived on time, very professional, very knowledgeable and took the time to explain everything about the old system to me. Quick repair. Didn't try to sell me things I didn't need. Very happy with the cost especially the Angie's list discount. Would highly recommend! A very pleasant experience with a contractor for a change!!

Called to have new sprinkler system installed. Lady answered "Too busy to come out". Nothing else offered. End of call. Not sure how they get customers with no offer of a future time, easily could have said 'it may be a month or two, is that too long for you'. So tough to hire anyone anymore. No one wants my money, I guess.

All repairs were done to our satisfaction. Although they had a very busy schedule they were able to accomodate our schedule. They did an excellent job of renovating the old broken system. They were very pleasant to work with and answered all our questions. I highly recommend the company.

Great! These guys are real pro's at their craft.

I have used Brooks for 3 summers now and have been pleased with the services provided.

There were lots of cut lines that needed repair and additional lines where installed for flower beds. The problem I had was I told them before they started that I had an estimate to install a new 11 zone system for $3200.00 and if was going to cost near or at the estimate for a new system I would just have a new system installed. They assured me that no was would it cost that that much. they thru out a price of maybe $2,000. The end cost was $2900. that doesn't included some additional heads added for $405.. I'm happy with the work just not the cost.

I used this company some time ago, horrible customer service and the owner is rude. I noticed that the company only responds to negative comments and doesn't thank anyone that gives them a positive review. Not once have they apologized or asked to take it off line in order to make it right. I've never seen a company do that. In addition, I gave them a negative review and when they rebutted, they totally lied. I would comment on it but I don't see that option here on Angie's List. There is too much competition in the area that do just as good if not better work. I would definitely not waste your time with these guys.

I WOULD NOT USE THIS COMPANY!!! I made the mistake of using Brooks Irrigation for spring start up and replacing sprinkler heads in the summer. The first time they came out I thought something was a bit off with the technicians as they were both rude and abrasive; however, we found them on Angie's List and had good experience with the recommendations on that site and thought they might just be having a bad day. We decided to give them another shot and have them out this summer to replace some of the sprinkler heads. They were supposed to come on a Tuesday afternoon but never showed up. I called the number provided and told them the issue, that I had to take off of work in order to be there during the allotted time. We rescheduled for another day and when the tech finally came out he was rude and told me that it was my issue and that they get busy so there is no way for him to guarantee they can meet the scheduled times. As the tech was leaving, he says to me " Oh, by the way, we work on the weekends so if you needed to work you should of scheduled it on Sat. or Sun." The suggestion isn't what bothered me, it was his demeanor in which he said it. At that point we had three different issues with Brooks, but because of my travel schedule for work I didn't have the time to look for a new provider. Fast forward to this fall, I called Brooks once again (which I should of known better) to have them come out to winterize my system. I asked if they price matched because I've seen signs around town ( Royal Oak) for a 45 dollar special through another company.The lady very politely said yes and that they wouldn't want to lose business over 10 dollars. The morning of the appointment, I get a call from the tech and he said that there was a discrepancy on the price. I then informed him that I spoke to the lady and she agreed to price match.........That's when the guy says " Well I'm the owner and I'm the tech coming out and I have the final say, not her. We've come out several times and do a good job, for Royal Oak it is 59 dollars and that's it!!!!" I explained the bad experience I had with the company and how rude they have been and that I will take my business elsewhere. I would never use Brooks again. I've moved around quite a bit and used different irrigation companys and they are by far the rudest and most unprofessional contractors I've ever used. The only reason I'm giving them 1 star is because there isn't an option for no stars

Everything went as planned. This is our 3rd year using Brooks for this service.

It was wonderful. The price was reasonable. I was satisfied and I was happy with them. They seemed to know what was needed to make my garden completely watered and they put the heads in the right place so that the whole garden got what it needed.

I don't want say anything bad about them, they finish the job, did a good job, I'm happy. It did take a long time they were really busy, it took a longtime. I don't want to say anything negative that would upset them yeah cause they worked very hard and did somethings that were very difficult so. So it was a lot of work it was almost a thousand dollars worth of work. I would like them to be more prompt in their response it was difficult for them to get it done in a timely manner because there was a big time lag between when I call and when they were able to come out and then they were back and forth but once they got out they did a great job.

I should have scheduled the shutoff sooner, to avoid the burst pipe. They were able to repair it quickly.

They did an excellent job. They showed up on time and the cost was reasonable. Very professional.

It took them awhile to get out here but being it was in June can relate but don't keep saying "next week" and not calling to tell me it would be a little longer.

Picked them based on A rating in Angies list, However the experience I had with them was opposite. They came first time and replaced 3 master valves without making sure the valves were the issue. Then told me there is something wrong with the wires going to valves and need to run a new wire. Net result: 2 zones still not working After few weeks back and forth with them on phone they returned back and this time ran a new wire to the 3 zones where they replaced master valves. While putting the new wire they short circuited and smoked the sprinkler controller and put a new one in place. So now the 3 zones were working which had the new wires and new master valves BUT the 2 zones which were working are not working anymore. Net result : 2 zones still not working (which had nothing wrong with them) Then they hand me a bill of $1200 for the work which has been done so far before they'll go any further diagnosis or fixing the 2 zones. and won't provide me any estimate of the cost to fix the 2 zones which had nothing wrong with them. Net result : After 3 months of back and forth with them 2 zones still not working and a bill of $1200 of which: 1) 3 master zone valves replaced - nothing wrong with them originally 2) Sprinkler controller replaced - nothing wrong with it to begin with 3) 2 zones not working - were working fine before I called them Now the $1200 bill is in collection. All of this bill is built up without asking me to authorize them of any amount of repairs or estimates, The guys are arrogant and will not have a logical discussion with you and will run a large bill on you quickly if you don't watch them and charge you . Tried to work with them to pay a reasonable amount but would not listen and want the full amount event though I'm back a square one with 2 zones still not working. Would not recommend them to anyone.

I called Brooks Irrigation to come service my sprinkler system. They said they would call me back in up to 10 days to let me know when they are able to schedule me an appointment. When they called me 12 days later they said they could come out 2 days later. On our scheduled appointment date, no one called or showed up. When I called them the next day, in the afternoon, they said they were dealing with another customer and were not going to call me so late. They also said would I like to schedule another appointment a week later. I consider this very dismissive and inconsiderate. No thanks.

The gentleman was very knowledgeable and efficient.? I thought the price was reasonable for the work performed.? replace heads, start up, and fixed back flow.?

The gentleman was very knowledgeable and efficient.? I thought the price was reasonable for the work performed.? replace heads, start up, and fixed back flow.?

The gentleman was very knowledgeable and efficient. I thought the price was reasonable for the work performed. replace heads, start up, and fixed back flow.

They were wonderful. They always are.