The Guy-Lawn, Landscape, Home Improvement

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Gave a lot of good ideas but quickly pointed us to something for our house that matched perfectly. Cost was fair and just need to decide when I will do the project. Did identify other work on my rental property. Was completed on time and excellent quality. Will use them again for sure

Very good. Went very well. It was a big job they had to remove and put new concrete. They were here most of the day.

She was not a landscape architect, and she said she had been to some school. I think I insulted her when I asked if she was a landscape architect. I assumed that if you are in the landscape business, you are a landscape architect. I had my yard landscaped once in Milford, Michigan and once in Phoenix, Arizona, and both jobs were fantastic. The drawings were professional. They were colored. They were huge drawings and very specific. This just looked like a five-minute sketch. It is what it looks like. In fact, I could not even read the first one at all. She had marks what the plants where, but I could not read them. It was blurred. It was just very unprofessional. If you want to get somebody’s business, that was not the way to do it. She only came out once. She called within a week after I purchased the big deal, and she came out a week later that. I am not positive about that. I talked to her and told her what I was interested. I have a circle at one end of my house out in the yard. It was built as round before it had a tree and some bushes around the edge of it. My daughter and I removed all that and I wanted put in, a small blooming tree such as a Dogwood, and then around it low things in a lot. I already have some low flowering plants and some Hydrangeas in the backyard. So, she sent the drawing and it had Hostice in it. I said that I did not even discuss Hostice and I said that I really have plenty of Hostice in the yard. I do not need it anymore and I do not want them. I had shown her a picture that I had. I have big plantings along the front of the house and it is all encased in a boarder. I said that I would like these things around the edge of the boarder. It was a Hosta, a Hydrangea, and then in between that she would put Annuals and skip. Then, she would continue that for about three plantings. I got it back and it was nothing like that in the drawing. She had Hostas in the circle with other things and had hostas along the sides with Evergreen. I only have the second drawing, and I cannot find the first one. I was kind of rueful, and I called her and told her I was not happy, and she had not followed one thing that I had said. She had to have the Dogwood tree. She came back and this is the drawing I got the second time. Again, I reinforced that I did not want any Hostice. I talked again about the picture that I had shown her and gave her the list of the things in the way they were arranged. So, I get back another drawing. She puts four Hostice with a dwarf Hydrangea in the middle and then around the edge of the place, she puts six Hostice, and S is equal something Ball. Bay lilies are put in the circle. I do not know what the S stands for. There is one dwarf Hydrangea and the rest is Hostice. Needless to say, I was not a happy camper. I have been so upset that I have not called her back. I was trying to think what to say and to say that I do not think that she wants my business because she obviously did not follow what I wanted. I would tell her to cancel the whole thing. I did not what to expect. I was not upset for the price. I thought it was a little overpriced. I thought the pricing would have been probably alright if the drawing had been correct. She was on-time though. I would absolutely not use her nor would I use the company in the future.

When I purchased a $49 landscaping consultation, listed on Angie's List as " $49 Outdoor Project Design Consultation, Drawings, and a $200 Credit," I guess I naively expected an actual consultation, drawings in the plural sense of the word, and a bit more engagement from the company. What I got was delay after delay. During my first phone call to The Guy, I spent over 45 minutes answering questions from the nice person who answered the phone. She indicated that a consultant would call me back to schedule an on-site visit. One week later, I had not heard from the consultant. During my next phone call to The Guy, they could not find the notes from the original phone call. So, more time wasted answering the same questions. And another promise that the consultant would call to set up an appointment. Another few days passed. Finally, after yet another prompting call from me, the consultant called to set up a time. And they seemed shocked that I could not meet with them until after 6 pm. They indicated they would "do me a favor" by meeting after 6. (At this point, if I'd known how, I would've requested a refund of my money.) The consultation was nothing more than a brief meeting in our current patio area looking at blurry pictures of their past jobs, and a catalog of paving stones I could've gotten on my own. The resulting "sketch" was so loose, it was nothing more than a few lines that looked like they'd been drawn on a napkin. No indication of the fire pit, the waterfall, the pond, or the other details we'd discussed. The estimate (expensive for such a small area) also didn't include any details, just general descriptions of demolition, paver installation and general services. Certainly nothing that would indicate the degree of work necessary, the building of any walls, waterfall stone needs, electrical, etc. Which leads me to believe that those would all be "add-ons" should I be foolish enough to contract with them. This is my second experience with The Guy - a family member had work done by them (poorly) - and I would not recommend them in any way, shape or form. Addendum: I received a phone call from a representative of The Guy. They put the blame for the poor sketch as being "something we don't usually provide. Angie's List made us do that as part of the advertising deal." The rep further suggested that I contact Angie's List for a refund - they claim that the $49 did not go to them, but all of the money went to Angie's List. Finally, their apology for taking so long to get back to me after my initial call was due to "it being our busiest part of the year." To which I had to wonder: Why would you run a deal like this during the busiest part of your year, especially if you knew that you couldn't adequately satisfy the new customers? I have upgraded the overall grade to a B. However, I question the intelligence of running this type of marketing during the busiest part of their year. P.S. The Provider Response from The Guy only partially addresses my complaints. No mention is made of the additional items that were discussed and were missing from the sketch - waterfall, firepit, etc. Nowhere did I say that the drawing was difficult to read. It was very easy to read - it just looked like a squiggly line that any child could draw. And while the folks at "The Guy" might think of 6 PM as being "after hours," I find it hard to believe that all their customers are available to take time off work to meet before 4:30 PM, which is when "The Guy" shuts down for the day.

Poorly - they visited and promised a landscape plan, quote for landscaping, irrigation and a deck. All we received was an illegible landscape sketch which did not match what we asked for. We were told 'the deal' was in the price of the landscaping. Actually I got a landscape deal more than $1500 less elsewhere. Sadly a waste of our $50 and time.

The only reason I didn't use them this time was they were a little higher than another quote.

The coupon states a $200 credit but their prices are so high there was no point of taking advantage of this. There is reference to drawings being provided the drawing we received was not anywhere near a professional drawing. I felt as though the $49 for the coupon was a waste of money. I called the contractor to discuss the estimate and they have yet to return my call.

On 7/24/13 Maggie came to house to discuss cedar deck restoration because it was rotting out. She said she would investigate with suppliers and have a quote ready after 7/28. She called 7/26 to get email address to send quote to. Today is 8/1/13, no quote or follow up from 'The Guy' Decided to have a different contractor do the job.

I was very impressed with them. They showed up on time and did what they said they were going to do. They did a good job. They had a good price.

I haven't hired Mr. Schiultz just yet. When he completes the job in the spring of 2013, I'll get back to you for a review. As of now he made a "first good impression".

I was selling my house and not in the area at the time. Called The Guy and they were able to, over the phone, provide me with a description of repairs needed and a cost estimate. After the repairs were complete they emailed me the invoice and pictures of the work performed. All work was completed on time for a reasonable price. Professional and courteous. Highly recommended.

It started out ok but we had to wait for the railing to come in so that took a few days to finish the job.

We had a great experience with The Guy. They called us back promptly, gave us fair pricing for the work and arrived punctually on the scheduled days. The work was done to our satisfaction, and they do just about everything you could possibly need done around your home! It was nice to say "hey we need this and this and this over here too" and hear "we can do that!" I will absolutely use The Guy for future projects, and thank LeRoy and his team (we worked with Maggie, Sonny and Ken) for their professionalism and quality work!

it went pretty fast as did my money.

All services were performed on time and to my satisfaction. For front gate job, reused materials (hardware) to save money. All jobs were performed promptly. Snow removal was thorough and done promptly. Overall, a very good handyman. Courteous and prompt.

I have been in my home for 13+ years & had an existing deck. During the years the deck had deteriorated & I had received estimates on having it replaced, which were quite a bit more than the pavers. Leroy Schultz & his daughter Maggie came out took a look & suggested putting in pavers. I have to say I am more than happy with the work performed. Maggie would make an appointment & they were always prompt. Originally the job was supposed to start before Memorial Day,and they did manage to remove the deck, but because of large amounts of rain, they were unable to keep going. They came in the Tuesday after Memorial Day & worked steadily removing 8" of soil and setting everything up for the finish product. They also added additional fencing & a new gate. They were more than patient, when I needed to let my 2 large dogs out, & would put the fence piece up & then again remove it. Leroy & Maggie were wonderful to work with. They had suggestions to give the yard a totally finished look & I believe they have achieved that. They are coming back in a couple of weeks to do additional landscaping. Hopefully I will be able to hire them again to do inside remodeling. I would highly recommend "The Guy".

It went wonderful. I couldn't ask for a nicer group of people working here. There were no problems whatsoever. They installed the iron railing at no charge.

He came out for an initial estimate and was back about a week later to do the work. He answered all of our questions prior to starting work. They completed the job in a timely manner, were able to accommodate a small design change without a fuss, and their price was reasonable. Though I did have concerns during and after the job he came out and addressed each one to my satisfaction.

We are very dissatisfied. We wait and wait and wait to have the snow removed. After repeat calls, no action is taken until very late at night...like 11:00 pm. Owner has been condescending on the phone. Would never recommend this company to anyone for any sort of job.

We left a voicemail and never heard back from him.

The company arrived on time and did work as planned. They offered solutions which helped me save money while still keeping the original design that was developed. The ceramic work for the back splash and floor added a truly unique touch to the kitchen. The Guy incorporated my breakfast nook into the kitchen which makes the look of my house look more modern.

Overall, it was a satisfying experience. The job turned out to be a beautiful work of art for both porches. There were challenges getting to the end result. Any time you replace something existing that was built basically in 1961, there will be things uncovered that were not expected and part of the quote. We had some rotted timber supports for the house as one such surprise. They offered to help replace the 2x6 timber boards. Also, the old pavers removed from the porch was promised to my neighbor across the street. They put all of the pavers in several wheel barrel trips and delivered them where my neighbor told them to put them. I had a Dwarf Alberta Spruce that had to be removed. They removed it and planted it where I ask them to. These were not part of the original quote and they did not charge extra. They cleaned up all of the mess before they left. There was only a little dust left from the stone cutting which wasn't a big deal to me. They are a relatively new company in Royal Oak, with a small group of talented people. So when one of the stone cutters got sick we had to wait a couple of extra days for him to return. There were challenges, so everything didn't go completely smooth. But, when something went wrong they stayed on it until it was fixed to my satisfaction. The designer and salesperson Mike Noon is a very talented designer with many years in the business. Maggie one of the installers did exceptional work putting the patio pavers back in place to meet the new stone of the porch so it looked like it had been done at the same time. She was able to follow the original paver design to a tee. The ones that smoked even put their cigarette butts in a jar they brought with them for the purpose and took it away when they left. Nice touch. The owner Leroy Schultz was on the job site daily as was Mike Noon to make sure things were progressing as planned. I am very satisfied with the final results.

FROM THE TIME WE CALLED HIM FOR AN ESTIMATE TO WHEN HE FINISHED HE WAS MORE THAN PROFESSIONAL. HE WAS EXTREMELY COOPERATIVE AND WANTED OUR INPUT AT ANY TIME.