The Guy-Lawn, Landscape, Home Improvement

Very well. Good price for the amount of work

There was a lot of work to be done. It took four days for three guys to complete. They cleaned up everything when they were done. There was left over compost and they would have spread it out, but I told them I'd rather keep it for use in my planting in other parts of my yard. The only delay was in starting the project because it was raining and very cold. The guys were very friendly and they didn't make any mistakes that had to be corrected. The whole project was perfect.

They were fine. But I did not use for the work.

The problem was we asked for dead trees to be removed and replaced. We specified and pointed out the trees in advance. The worker came in and removed two full grown privacy bushes, which were perfectly healthy! They agreed it was their mistake, but the bushes were replaced with ones less than half their size. Big bummer and they did not offer a discount.

I needed in side work done and they were out side guys, couldn't use them

Maggie was great with putting together quotes and communication - we have dealt with a lot of contractors and she was on time and communicated with us when she was running behind due to other jobs. She came out to our house 3 times to talk thru the project before we even committed and worked with us to squeeze us in to have the project complete before our son's gradation party. The crew that showed up was lead by Tim and he was fantastic, super friendly and totally tolerated my picky nature. At one point I changed the size of the area they were digging up near the end of the job and he just smiled and rolled with it. He also came out on a Saturday morning on the day of the party to finish one thing up for me that I asked to be changed. This, to me, was extremely appreciated as they do not work Saturdays and I knew he was helping finish the job for our party. They worked at the min 9-4pm each day and kept us in the loop. The quality of work was great, and they even came back out recently(in Sept) to fix an area that had sunk due to all the rain. I emailed Maggie and they came out within a week or so to fix it no questions asked. I highly recommend them for brick paver and landscaping work and definitely plan to use them again.

General feedback = not very prompt with email/phone replies. Sometimes 2-3 days with basic questions. And when the crew was out the first day they just left at Noon. I thought they were going to lunch but never came back and no one ever called or knocked on the door before leaving to say why. The next day I learned that the crew had been called off due to anticipated rain in the area, yet it actually only sprinkled for 30 minutes...and that was BEFORE they left! I took a day off work to be there for the first day of work so I was definitely frustrated. Feedback on work itself: -- weed/fern overgrowth - the work itself, once completed, was good. no complaints. -- seeding that area - due to weather and amount of weeds, a second application of weed killer was used and then seeded a couple weeks later; this was no problem but I had to follow up to check on status, etc. when a phone call notifying me would have been nice. -- power wash of patio - good. no complaints. -- crushed limestone installation to create more visual w/ plants - again, no complaints as this was a good add. My only frustration is that no weed killer was used under the limestone so two weeks later it was overrun with weeds sprouting through the stone. I wish that I would have been given a choice in whether or not to use killer or how to prevent regrowth. -- lay mulch in front yard beds - see above re: weeds -- install a covering between garage & fence to hide garbage cans (vendors suggestion). - this was a good idea and while I'm happy with it, the completed project was a piece of wood w/ two screws & a piece of plastic lattice. After a week the wood bar had rotated down so that the screws were so low you couldn't hang it. The solution was a nail in the fence to prop it. I also had to follow up when it wasn't painted white to match the lattice as promised. At the end of the day, I'm able to enjoy my backyard free of weeds/overgrowth. I just wish that for the amount of money paid, the quality of some products, communication, direct follow-up (without my taking the lead) would have been greater. The work performed was good but definitely a "mom & pop" type shop and the overall professionalism/communication reflected as such.

I am selling my house in Royal Oak. I have already moved out, and needed somebody to take care of the place while the house was being listed. Called TheGuy, had always seen his flyers and trucks around. I wanted a spring cleanup as well, asking for removal of the large saplings and hedges squared in the back yard that needed trimming as well. They explained they would do anything outdoors I needed at a flat hourly rate of $78.00. A bit steep for lawn work, I thought, but she claimed it was actually for 2 individuals not 1, and the job would finish that much quicker. I suggested they drive by and take a look at the hedge because the hedges were not overly tall, but they might want to consider use an extension or step stool should the equipment to trim be short. She said it should not be an issue. I also wanted the saplings cut, weed whipped, and everything edged. She explained that edging was done every other $29 visit. But would make note of the request. Later in the week received an invoice, for $234, 3 hours work. Then a second invoice, because the first one was wrong they forgot to put some $25 extra fee in there for wood chips used. Ok, fine, whatever. I gladly paid the bill. Happy to know it was cleaned up. I wish I hadn?t. I should have just told them I?d find somebody else after the outcome. A few days later I went to the house and found that the saplings were still growing around the trees, the edging had not been done, and the hedges were only ½ done, and not half done like ½ of the total hedges done, but only the half they could cut with trimmer from the ground, I would guess they did not bring a step stool like I suggested originally. But rather found it acceptable to just cut the top half way and leave. They looked horrible on top, the closest side was cut down about 1 ft from the back half which stood all overgrown and out of control. Yet they billed me for this job. I took pictures of it all, sent an email with the pictures and explained that I was very disappointed. A woman named Sarah wrote me back and said she was sorry for the issues, and will send out a work crew to return and address the bushes. (But she left out a key piece of information; they will be back out, at the same per hour charge) I later returned, the bushes got a bit more trimmed off and were at least square. Edging still had not been done, and saplings were still there, but as she explained to me originally, the edging might actually get done every other trip. Maybe they will get this next week. The grass looked like they came in with a industrial tractor and did 2 sweeps though the yard and were gone in 5 minutes. The first thing they realtor said to me when she showed up for final pictures were, ?you need to fire whoever it is doing the lawn work around here? She?ll send over her handy man to clean up this mess quickly so we can get pictures. That was until this morning. When I was contacted by phone. Asking if I received the invoices via email, or the ?collection? calls. Because I had not paid my bill since the first invoice. Who exactly did you call? Not this number that I just answered your phone call on. Or that email address. I work in IT, I know if emails are sent or not sent, I checked the inbox and the spam filters, and our gateways, and there were no emails ever sent. I asked her to send me them again while we were on the phone, and magically here they all come, just like the magic of me just now picking up the phone they never called before. What?s in the invoice??? Well how about another $78 an hour for FIXING the hedges. 3 more cuts, at $29 and the edging is still not done? weeds are now coming out of the cracks between driveway slabs, saplings I gave up on and did myself. The kid down the street with a push mower who did it all cockeyed and uneven did a better job than this. I seriously expected a profession service and just never saw a glint of professionalism out of any of this. I told the woman on the phone, ?just send me the invoices, and stop doing the work, I?m really not happy with any of this service, it?s something I can?t be bothered with right now.? She then informs me of the cancelation fee? WHAT? Oh, yeah, another thing you forgot to inform me of, Oh, there?s that pattern again. Whatever, I pay somebody to do the lawn for me because I have bigger things I need to deal with. I was able to at least talk her out of that fee. Like many in the area, my whole house was flooded this week; I have so many other issues to worry about right now then this racket here. I paid all of it, just to make it go away, I don?t want to argue about it. Have my extra money for the work you want to claim done right the first time. All the glossy cards left on area doors, and mail flyers with the cute little stick guy on it is great marketing, but I?m better off with the kid that walks up and down the street with the push mower and takes a few minutes to put some pride in the job. I went and did the edging myself as well.

He came out on an evening. They didn't give us the drawings and we had to ask for them. When they gave us the drawings they were not professional. We are in the process of working with another company for landscaping.

One of the silliest encounters ever. I was asked details about the job, told the hourly rate and given a telephone estimate of likely time before anyone looked at the job. I was told an estimator wd come to provide a quote. I was later called and told that I cd get a quote after someone came out and did a "diagnostic" that wd cost $78. I asked if this meant it will cost me $78 regardless of whether I hired The Guy. I was told, "No," and Sarah then went on to explain by what sounded like a set rehearsed piece the conditions that mean precisely that the answer to my question is "Yes." It became clear that Sarah was incapable of understanding basic questions in clear English and was capable only or reciting set sales pitches. So, bottom line is there was a bait and switch. An offer to look and provide an estimate replaced by an attempt to sell a "diagnostic." In fact no one from The Guy actually looked at the job. This was one of the silliest and least professional encounters I have ever experienced.

Contractor was to show between 9AM and 10AM. I called to get an ETA and it was to be closer to 10 AM. He never showed (while I was there and I took the morning off of work). I had to leave a check and instructions with my tenant. NOT COOL!

It was a fair price for the scope of work that was involved, but as I ended up with surgery we did not follow through on the project with anyone. I am seriously considering having them do the work this spring.

Came promptly and explained the procedure. Two men took the time to measure and find the wall studs. Hand rails were installed and tested. Minimum of mess which was cleaned up after project by the men. Finished grab rails look great and feel secure. Grab rails were purchased by owner before the job started. I liked the fact that they took their time and communicated with us what they were doing.

Nice and knowledgeable about plants but so unreasonable with an appropriate plan for our property. Their plan seemed to be based on a cookie cutter approach, using the same designs, types of stone and water features for all jobs. We felt like it was overpriced and did not take into consideration our home, neighborhood or budget. We live in a nice working class neighborhood where people don't spend $8,000 on landscaping. Unfortunately this company did not offer to create a plan within our budget or to meet our individual needs.

Very personable, nice dad and daughter team. Prompt on appearance to survey the property. Didn't seem quite up to the job. Anxious to push a particular product (pondless waterfall).

Represented by a nice young woman who seemed knowledgeable about plants. Perhaps our expectations were too high, but we hoped to receive a landscape plan that could transform the yard and landscaping of the neglected 60's colonial we purchased and updated. I think the heart of their business is construction - decks, pergolas, patios and water features. We wanted ideas, not a contractor.

I called several companies and had a hard time getting anyone to come out and give me an estimate for this work. The Guy Company came out within just a few days, provided a quote and then scheduled the job within one week once we were ready. They completed the job quickly and were easy to work with. They repaired the porch and repainted it and replaced our porch railing which was loose and also not up to code in terms of proper height.

I chose them because of their ratings on Angie’s List and their proximity to my home. They were very great on following up when they were on their way or if they were ever running late. The work turned out very nicely.

They researched the job before coming out to my house, and realized they were not licensed to do the work. They called me and cancelled the appointment rather than waist my time.

Great experience from the quick response to quote to finishing in the time frame required. The price was not the lowest but was fair to them and us.

missed appointment but came later in the afternoon, some foul-up at the office. the person viewed my yards, front & back, gave ideas as to renovations and promised drawings and an estimate. Total time about 1/2 hour. Received the drawing, hand drawn on graph paper and the estimate broken out by projects via email. the business said the value in the coupon was the $200 off of actual work done. I valued their expertise more and was expecting a more detailed drawing. a little disappointed in the outcome.

The Guy was the lowest estimate. 2 of the 5 companies I contacted never called back, and the other 2 had high estimates with a vague scope of work. The Guy was on site quickly, and completed the job in 3 days. The It looks great. I will definitely be using The Guy for future renovations.

I called a couple of times. The first time they didn't call me back. The second time, they did call me and let me know they don't service my area. I was not able to use the deal.

Our brick pavers were in pretty bad shape. Maggie came out to give me an estimate. She was great to work with. She was very responsive, and she scheduled the work promptly. Kevin did a great job. I found Maggie and Kevin to be prompt, courteous and professional. I will definitely use" The Guy" again for other projects.

Very pleasant father-and-daughter team.