Response from The Guy-Lawn, Landscape, Home Improvement
When we set an appointment time, we always set it in a 1 hour time frame. We offered this customer an evening appointment (we are closed in the evening) a weekend appointment (we are closed on weekends) and he was unhappy with both of those options. Finally we were able to agree to meet him between 8am and 9am which is a full hour before we normally set our appointments. When speaking with the customer about the project, he informed me that most of the project would be completed by another company. He showed me a drawing he liked and I redrew it for my own records (why would I draw something different when that is what he wanted?) We provided a proposal to this customer and he never contacted us in order to hire us and give us the green light on the project. Our proposals are always FREE and the $49 paid was to Angie's List for a $200 coupon off the project in the event we were hired, not for the proposal or drawing.