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Pristine Clean

4.7(
37
)

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

... +3 more

About us

All of our work comes with a money back guarantee based on your satisfaction of the work completed. Call for a free consultation on your cleaning needs. We come to your location to inspect the work that needs to be done and give you a firm quote for the work. We let you know what spots can be removed and what stains that may not be completely removed at the time of the consultation. Additional service area: Orchard Lake.

Business highlights

18 years of trusted experience

Services we offer

Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.737 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
16%
3
5%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Write a review
Showing 26-37 of 37 reviews
Denise Z.
12/2015
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Pristine Clean
Thank you for your review here on Angie’s List.
Gary W.
12/2014
4.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Pristine Clean
Thank you for your review.
Teresa T.
07/2013
4.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: Cleaned carpet in living room and hallway. There was a promotion at the time where it was free of charge the first time. I paid a few dollars extra for the extra footage that was not included in the special.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$7
Response from Pristine Clean
Thank you for your positive review. I look forward to doing business with you again.
Kimberly H.
04/2013
5.0
carpet cleaners
  + -1 more
Very Pleased.
Description of Work: Excellent customer service, took special care with stain. Thank you.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Pristine Clean
Thank you for your positive review and I look forward to cleaning your carpets again.
Gretchen G.
12/2012
4.0
carpet cleaners
  + -1 more
He was fine.
Description of Work: I received a gift certificate for carpet cleaning.
Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for the positive review.
James F.
09/2012
3.0
carpet cleaners
  + -1 more
They left some spots on my carpet. I was not happy with the service.
Description of Work: They cleaned the carpets in my home.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Pristine Clean
Dear Member We usually do a follow up call after the cleaning to help assure our clients satisfaction. But I really don’t recall if we called you and came out to give those spots a second try to remove them. All of our work comes with a money back guarantee of your satisfaction. Two years have gone by but I would still like to send you a refund on the rooms or room that has the spots. Please give me a call at 248.200.9527 and let me know the rooms that have the spots and I’ll send you a refund for that amount. I have called you and have left a message. We strive to give our clients excellence in service but occasionally fall short of our client’s expectations. We try to avoid this by doing a pre-inspection of the carpeting and asking questions about your spots. Like do you know what the spot is? Red pop, kool aid, nail polish, pet accident. Some spots are actually stains that no carpet cleaner can remove. How long has the spot been there? The longer a spot is in the carpeting the chances increase greatly that it will become a permanent stain. I am sorry that you were not satisfied with our service. I feel that if I would have done a better job of explaining the difference between a spot and a stain when I was doing the pre-inspection before cleaning that you would be more satisfied with our service, that poor communication on my part is something that I need to improve upon. That is why after two years I am still willing to give you a refund. We have top quality specialty spotters and equipment that we use for carpets. We are an I.I.C.R.C. cleantrust certified firm with many years of experience. I and all of our technicians have taken carpet and upholstery classes and are individually cleantrust certified. Again all of our work comes with a money back guarantee of your satisfaction. Please call. Thank you for taking the time and effort to review my company. Sincerely Mark Newvine Pristine Clean
Erika R.
08/2012
5.0
carpet cleaners
  + -1 more
I left a voicemail for Mark requesting an appointment for an estimate. He called me right back and he was able to come out that same week. I was moving into a new house so I wanted the carpet cleaned in every room in the house. He did a thorough walk-through and provided honest feedback. The carpet in some of the rooms was very badly stained and worn, so in some cases it was better for me to replace the carpet altogether instead of attempting to clean it. So, I appreciated that because it made me feel that he valued his time as well as my money. He quoted me a reasonable price and I scheduled a carpet cleaning. On the day of the cleaning, Mark and the technician showed up promptly at 8 a.m. and within a few hours they were finished. There was one room in my house that they weren't able to clean as well as they had anticipated and Mark offered to refund the cost of that room, which I also appreciated. Other than that, they did a phenomenal job. From start to finish, I have to say this was one of the best customer experiences that I've ever had.
Description of Work: Carpet Cleaning for my entire house
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Pristine Clean
Dear Member Thank you for your feedback. I greatly appreciate it. I look forward to doing more cleaning for you, your friends, family and co-workers in the future. Yes I was happy to give you a refund check for the cleaning of your living room. Sometimes when you move into a new home no one knows what the last occupant did to the carpeting. That’s why when I gave you a quote I wanted you to have no risk in the cleaning. So if it came out looking great then we are all happy. But if we found permanent stains in the carpeting then I would refund you the cleaning amount for that room so you would have more money to replace the carpeting. Having happy clients at the end of the day is what it is all about. Sincerely Mark Newvine 248.200.9527
Jason R.
06/2012
5.0
carpet cleaners
  + -1 more
Mark did a very thorough job cleaning our carpets, paying special attention to stains. We are very pleased with the service that was provided and will use him again and refer him to others.
Description of Work: Bedroom carpets cleaned
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Pristine Clean
Thank you for being the first Angie’s List member to use my 150 Sq. Ft. cleaned free coupon. That saved you $62.00 off your carpet cleaning. I am so pleased that you are happy with the cleaning and I look forward to having professional relationship with you and your family to take care of all of your cleaning needs in the future. Thank you for your comments here on Angie’s List.
Mary Frances M.
05/2012
5.0
carpet cleaners
  + -1 more
--
Description of Work: As a realtor, I like to have carpets cleaned before putting a property on the market. Mark at Pristine Clean is so responsive and flexible with the options that I can pick from that I use his services frequently. He is also excellent at cleaning carpets and removing stains, even when the cause is unknown.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Pristine Clean
Thank you so much for all your kind words and all of the referrals you have given me in the past. I very much look forward to working with you and your clients in the future again.
Kevin H.
04/2012
5.0
carpet cleaners
  + -1 more
The experience was very good overall. He did have to come back once since there was a spot that was missed, but their work is guaranteed!
Description of Work: They cleaned my carpets.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
I am glad that I gave you a follow up call to make sure you were delighted with the service. When I found out you were not, I was happy to come back to get that stubborn spot out. We try our best but we are not always perfect. Thank you for giving me a second try to get that spot out. I am very happy we got it out. Let me know if there is anything else I can do for you.
Mary H.
04/2012
5.0
carpet cleaners
  + -1 more
The experience was great overall! He spent a lot of time here and was very thorough.
Description of Work: He cleaned the carpets.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Dear Member Thank you so much for your positive report on Angie,s List. Sincerely Mark Newvine
Angelina M.
07/2011
5.0
carpet cleaners
  + -1 more
I don't remember how much we spent. They were very thorough. They did a good job. They were on time.
Description of Work: Pristine Clean Carpet and Upholstery Specialists located in Royal Oak cleaned the carpets in 3 rooms.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

825 Forest Ave, Royal Oak, MI 48067

www.pristine-clean-llc.com/

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Pristine Clean is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 10:00 AM - 5:00 PM

Pristine Clean accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Pristine Clean offers free project estimates.
Yes, Pristine Clean offers eco-friendly accreditations.
No, Pristine Clean does not offer a senior discount.
No, Pristine Clean does not offer emergency services.
No, Pristine Clean does not offer warranties.
Pristine Clean offers the following services: Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.

Contact information

825 Forest Ave, Royal Oak, MI 48067

www.pristine-clean-llc.com/

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 5:00 PM