All of our work comes with a money back guarantee based on your satisfaction of the work completed. Call for a free consultation on your cleaning needs. We come to your location to inspect the work that needs to be done and give you a firm quote for the work. We let you know what spots can be removed and what stains that may not be completely removed at the time of the consultation.
Additional service area: Orchard Lake.
Business highlights
18 years of trusted experience
Services we offer
Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.
Very Professional and very thorough. This is not a quick once-over-with-a steam-cleaner. It takes longer because they take several steps, but my carpet gets so much cleaner. I have used other cheaper companies, and even more expensive companies, but none did as good as Pristine Clean. Now I only use Pristine Clean for carpets and grout. Highly recommend.
Description of Work: Whole house carpet and tile grout
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you so much for your kind words,
John P.
01/2017
5.0
carpet cleaners
+ -1 more
What a fabulous experience. From the moment I called Mark for an estimate, to the time he spent in our home reviewing our needs the very same day, to his meticulous attention to detail throughout the cleaning process, we couldn't have been happier. There are many carpet cleaning companies that offer "deals" and you barely get what you pay for ... little more than if you rented a machine yourself. Pristine, on the other hand, takes the time to do things right and ensure your satisfaction. There's simply no comparison to other companies out there and we will continue to rely on Mark to keep our carpets clean.
Description of Work: Cleaned the carpets throughout our house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Pristine Clean
Thank you so much for your kind review.
Susan & Herb R.
12/2014
5.0
carpet cleaners
+ -1 more
Since getting Mark's name from Angie's List before, I have had Pristine clean my rugs and carpets several times. He is professional, punctual, and does a quality job. He is honest, and and reliable. Thank you, Mark, for the work that you do.
Description of Work: He cleaned and spotted my carpets and rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for taking time to give me this great review I greatly appreciate it.
Kevin D.
11/2013
5.0
carpet cleaners
+ -1 more
Very well, on time, proficient, did a nice job on carpets.
Description of Work: Cleaned carpets in living room, wall & 3 bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Response from Pristine Clean
Thank you very much for the positive review. Mark Newvine
Kimberly H.
10/2013
4.0
carpet cleaners
+ -1 more
This was my second time using the company, and this experience went as well as the first. I liked that they were able to accommodate my schedule, and they came within a few hours of my call. The price was a little high, but they arrived on time and did a thorough cleaning. Ultimately, I would recommend them to others.
Description of Work: They cleaned the carpet in one room of the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Pristine Clean
Thank you for your great review.
Howard J.
10/2013
5.0
carpet cleaners
+ -1 more
Everything went well. They were on time, were professional and courteous, and did a great job with the cleaning. I would definitely use them in the future.
Description of Work: They cleaned all of the carpet in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
WOW thanks you so much you gave me all A's
loren W.
10/2013
5.0
carpet cleaners
+ -1 more
They always return my phone calls within 57 minutes, and they always come out on the same day that I call. Furthermore, they are consistently on time, charge a fair price, and do very good work.
Description of Work: They steam cleaned an area rug.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Pristine Clean
Thank you Thank you Thank you. I can’t always answer the phone but my voice message does let you know I will call you back in 57 minutes or less.
Gary W.
10/2013
5.0
carpet cleaners
+ -1 more
They're punctual, do diligent work, and have competitive rates. They're also highly responsive and customer-oriented which I like.
Description of Work: They cleaned the carpet in 5 rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thanks for your feedback I greatly appreciate it. I look forward to serving you again.
Jason R.
10/2013
4.0
carpet cleaners
+ -1 more
I had no problems with their services. They arrived on time, did a good job with the cleanings, and charged a fair price for the work.
Description of Work: They cleaned the carpet in three rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for your great review.
Andrew H.
10/2013
3.0
carpet cleaners
+ -1 more
They arrived on time and were responsive when I called. However, I didn't feel as though the price of the service was commensurate with the quality of the work. Ultimately, it was a mediocre experience.
Description of Work: They provided carpet cleaning services.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$350
Response from Pristine Clean
Thank you for your comments. I am very sorry that you were not thrilled with our work we did for you. Usually we do a follow up call after the work is done and the carpeting is dry but in checking my records I see I did not do that with you. It was a oversight on my part. I would like an opportunity to come back to your home and see if I can make improvements in all the areas that you feel need more attention. After we come out and do the touch up cleaning I’m sure you will be happy. But if you are still unhappy with the cleaning I will happily refund your money for the areas you’re not happy with. I’ll be giving you a call tonight to see what I can do to make you a happy client. Thank you again for your comments here on Angie’s List your honest feedback makes me aware of the improvements that I need to make my company better for my client’s.
J B.
10/2013
5.0
carpet cleaners
+ -1 more
Everything went well. The technician was right on time, very thorough, and worked hard to remove any stains. I really appreciated that they returned at my request and without issue to work on some stains that hadn't come out completely. Ultimately, they did a good job for a fair price.
Description of Work: They cleaned our carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thanks for the great review. I'm sorry we didn't get that spot completely out the first time but sometimes spots do reappear. That’s why I guarantee my work and I make follow up calls to assure client’s satisfaction. I look forward to cleaning your carpets again.
Linda H.
10/2013
5.0
carpet cleaners
+ -1 more
They were timely, respectful of the house, and did a very thorough job.
Description of Work: They cleaned the carpets in my house.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pristine Clean
Thank you so much for your positive review I greatly appreciate it.
Kevin H.
10/2013
5.0
carpet cleaners
+ -1 more
I've been using them for about 4 or 5 years, and I've always had a good experience. Their prices are a bit high, but they do quality work. Furthermore, their technicians arrive on time and do thorough cleanings.
Description of Work: They cleaned the carpet in my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for your positive comments. And yes I like giving my clients an exact time of arrival for carpet cleaning. Our lives are too busy to be waiting around all morning or afternoon waiting for a service person to arrive. I’m looking forward to serving you for many more years.
STEPHANIE B.
10/2013
5.0
carpet cleaners
+ -1 more
They were on time, competent, and did a good job with the cleaning.
Description of Work: They cleaned the carpet in my house.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pristine Clean
Thanks for your feedback I greatly appreciate it.
Robert C.
10/2013
5.0
carpet cleaners
+ -1 more
It was a good experience. The owner came out to provide the estimate and explain how the work would be done, and a technician came out shortly after to complete the job. He was thorough, arrived on time, and did good work for a fair price. The cleaning process was actually more effective since his wand had rotating brushes on it as well.
Description of Work: They cleaned the carpet in my living room and family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Pristine Clean
Our tools and training are just some of the things that make us different from other carpet cleaning companies. Thank you so much for your comments. Sincerely Mark Newvine Owner
Susan & Herb R.
05/2013
5.0
carpet cleaners
+ -1 more
I had no problems with them. He was timely, responsible and efficient.
Description of Work: They did one area rug, the hallway and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for taking the time to write a review here on Angie’s List I greatly appreciate it. Making my clients happy always makes me smile.
Dmitriy F.
05/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They did a great job. I am happy with their service. They did a very thorough job.
Description of Work: They did carpet and upholstery cleaning for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Pristine Clean
Thank you for the great review I truly appreciate it.
Douglas H.
04/2013
5.0
carpet cleaners
+ -1 more
What makes Pristine Clean good is their quality of work and the responsiveness. The technician called me a week or so after they cleaned the carpet to inquire as to whether any of the stains start to come back. I've never had carpet cleaners that was that thorough and the price was good.
Description of Work: I used them for carpet cleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68
Response from Pristine Clean
Yes we really like the positive reviews but more importantly we want to find out if you are happy with the work after the carpet is dry and the check has been cashed. We do try our best but sometimes spots do come back. That is why we make those follow up calls because we would much rather come back to take care of your concerns than have you be unhappy. Some people don’t like to call to complain but if there is some one that is not 100% happy we actually want to know about it so we can make them happy. Its happy clients that make our company grow. They will use our services again and tell their friends, family and co-workers about us.
Denise Z.
12/2012
5.0
carpet cleaners
+ -1 more
They did a really good job. They actually moved the furniture and cleaned underneath the furniture, which was nice.
Description of Work: They cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for taking the time to give us the positive feedback I greatly appreciate it.
STEPHANIE B.
12/2012
5.0
carpet cleaners
+ -1 more
I loved Pristine. I would use them again and recommend them. I don't remember the cost -- less than $500.
Description of Work: They cleaned my carpet in bedroom and living room. They got out a huge stain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you so much for your wonderful review, I greatly appreciate it.
loren W.
12/2012
5.0
upholstery cleaning
+ -1 more
They were really good. I plan on using him again.
Description of Work: He just steamed cleaned some chairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Thank you for the great review here on Angie’s List all of us here at Pristine Clean greatly appreciates it. I’ll let Bryan know that you really liked his work. Making our clients happy is what we strive to do.
STEVE W.
09/2012
5.0
carpet cleaners
+ -1 more
They are fantastic! My wife is in love with their service. They were punctual, work hard, and stick to their guarantee. They also explain things effectively and did a thorough job.
Description of Work: They cleaned the carpets in my entire home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Pristine Clean
Dear Member Thank you for all your kind words I greatly appreciate it. And I see you and your wife like our exact appointment times, none of that will be there between 12:00 and 5:00 o’clock stuff for us. Having a good guarantee is very important. If any of our clients are unhappy with the cleaning service they receive they just need to call us and we’ll be back out to take care of any concerns they may have. If we still can’t make the client happy we will be happy to refund their money. Thanks Member for leaving us a review here on Angie’s List. Sincerely Mark Newvine 248.200.9527 http://www.pristine-clean-llc.com/
J B.
09/2012
4.0
carpet cleaners
+ -1 more
The service was great. He was very careful to protect my walls and furniture while using his equipment.
Description of Work: They did general carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pristine Clean
Dear Member I am so glad that you had us out again in October of 2012 to do your carpet cleaning again I hope you and your family have a great Holiday Season.
ANTHONY W.
09/2012
5.0
carpet cleaners
+ -1 more
The service was great. They were super thorough and really took their work seriously.
Description of Work: They cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Pristine Clean
Dear Member, Thank you so much for leaving such a nice review here on Angie’s list I greatly appreciate it and if there’s anything I can do for you in the future please let me know. Sincerely Mark Newvine 248.200.9527 http://www.pristine-clean-llc.com/
STEVE D.
09/2012
5.0
carpet cleaners
+ -1 more
He was very friendly, honest, and nice. He wanted to make sure I was happy. He also followed up to ensure everything was okay.
Description of Work: They cleaned the carpets in my home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Pristine Clean is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Pristine Clean accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Pristine Clean does not offer a senior discount.
No, Pristine Clean does not offer emergency services.
No, Pristine Clean does not offer warranties.
Pristine Clean offers the following services: Upholstery cleaning. Carpet cleaning. Marble and granite floor cleaning, polishing and sealing. Leather upholstery cleaning and protecting. Wood floor deep cleaning and reapplying the urethane. We also clean ceramic and porcelain tile and then seal it after we are done.