O’Sullivan Moving & Storage Company

Wonderful and responsive

Excellent. Great job

It went very well.

Furniture was deeply scratched.

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The office staff were very nice to work with. The movers were equally nice and efficient. I would definitely use their service again.

They movers were on time to my first location. Moved furniture from a house, a condo and dropped it off at a different house. They made sure I had everything where I wanted it. They made sure to take care in all my things. Helped me put felt pads on everything that was going on the hardwood floors. I would us them again. This is the second time I have had them move me.

The move went ok, they broke a cheap mirror, did it faster than quoted. The billing department was where I had an issue. They charged me $85 more than they invoiced me. When I called to ask about it they were very rude and said that the charges were legit, but they missed them when they invoiced me. I told them that you should call and tell me before tacking on charges, I had already signed a receipt for one price, then my card was charged more. Going over the charges, they seem legit, but that's not the point, they were rude and shouldn't be adding on charges after the fact. I accepted a a partial refund ($35) of the difference because I was sick of going back and forth with them, and filed a complaint with the BBB.

It went very well, better than expected.

The men were slow and made inappropriate comments to me, about me (I am a single woman), they cursed in front of my child, they were SLOW, and expensive and required cash. i called the owner about the price (went well over the estimate) and he was unbelievably rude. it was an AWFUL EXPERIENCE.

Debbie created my estimate by having me go through each room in the house and telling her what I would be having moved. It was very efficient. O'Sullivan provided me with boxes at a 50 percent discount. They sure came in handy! The company kept in contact with me from the initial estimate, right up to my moving day. The movers came right on time (simultaneously) to both my house and to the storage unit where the desk and credenza were located. I was very impressed by that. The movers came in the house and went right to work. They went above and beyond to move and protect my belongings. When the second truck (with the desk and credenza set) came to the house, they worked in concert with the pair that came with the semi. It took two and a half hours to load and roughly the same to unload. The crew, led by Zee, was very nice and informed me when they were taking a break. Nothing was damaged and I was very pleased. Everyone I dealt with at O'Sullivan was kind and professional.

They did a great job! It took a little bit longer to get everything moved only because I had a few more things than I thought I did.

The movers (Ryan and Eric) arrived at 9 and were ready to go! They were professional and courteous and did not waste anytime getting to work. To save on cost, I had moved most of the boxes to the driveway for the movers to have easy access and I took apart most of the bedroom furniture. The entire house was loaded onto the truck by 11:30ish. The movers headed to Livonia and took a quick lunch (unpaid by us). It was a downpour when they arrived to Livonia, but it did not stop them from working. I had all of the boxes moved into the garage and instructed them on where the furniture was going. The whole move in process took about 2 hours. Nothing was lost and nothing was broken. Overall it was a positive experience and they were resonably priced compared to the other 3 qoutes I received. If I were to ever need a moving service, I would use them again.

Great! This is actually our second time moving with O’Sullivan. When calling for an estimate, it's important to walk room to room and describe all the furniture you are moving. The more details you can give, the closer your estimate will be. Our estimate was actually $922, give our take, and our final bill came in right at $922. On the day of the move, we had a one hour window of when the movers might arrive. They arrived during the window and got right to work. Three people, it took around 6-7 hours for the entire move. Everything was moved with care, even our upright piano and flatscreen TV. Nothing was broken. The movers were professional, but also good guys that I enjoyed chatting with during the move. While I have no intention on moving again (we bought our and quot;foreverand quot; home), if we ever do, we're using O’Sullivan again. We also recommend them to friends whenever we can.

They arrived on-time and started moving the furniture and boxes that we were moving. My husband was sick and they were very good about waiting when we needed them to. Nothing was broken and everything was set-up as requested.

We used O'Sullivan's 15 years ago for a move and was very happy with their service then, but with the advent of Angie's List (and some comments left by other people), I thought I would shop around some for the move to our new home. I spoke with several companies and most were responsive, but in comparing apples to apples, came out quite a bit higher than O'Sullivan's. In the end I trusted my own previous experience and the price and again was not disappointed. The guys worked fast and hard despite it being about 90 degrees. They were very accommodating with my requests. All the people at the office who handled my multiple phone calls and questions were friendly and professional.I am going to hire them again in the winter to do some inside moving of large items which was a service I did not know they offered previously.

The person that came to house and gave me low estimate seemed very nice/professional, so that's why I let my guard down. When the crew showed up at the house everything went very bad.

They were fantastic. Overall, I rate them highly.

They are very good at what they do. They are prompt in their estimates. They are careful. They are happy to work with us.

O'Sullivan did an excellent job of moving my belongings to a new condominium. The movers had to transport everything well over 300 feet according to my condo association rules, including at least 220 feet through the low-clearance underground garage to my unit, and they did so graciously and uncomplainingly. O'Sullivan had estimated 4 to 5 hours at a cost of $418 to $528 based on my inventory of furniture and 70 boxes, but the furniture and boxes were relatively small, and the movers finished the entire move in about three hours, moving very quickly and not stretching out the time. The final cost, including a weekday cash payment discount, was only $297. Even my finicky condo association was impressed.

It was a great experience. It took about 5 hours total with not a minute wasted.

Do not recommend. I was given an estimate by the owner of the company after thoroughly explaining everything I needed moved. I was in a 1000 sq. ft. home and I had moved many boxes myself. When job was done it took them almost DOUBLE the time it should have and cost me nearly DOUBLE the quote. Also, some of my furniture was damaged. (The ONLY positive is the movers were nice guys, good to work with). Additionally, the wardrobe boxes they provided for our use smelled strongly of cigarette smoke. Obviously, these are kept on the truck where the passengers/driver are smoking. I was concerned that my clothes would smell from being in the boxes. Not good. The worst part is my husband called numerous times to discuss the discrepency in cost as well as the furniture damage. After the job was done, the owner was never available to take our calls, nor were our calls returned (until we wrote a letter threatening further action). Once the owner did call back, his attitude was pretty much "oh well." They would not stand behind their initial quote, and even told a few lies in regards to how the move actually went, claiming we had more boxes than we stated initially (not true) and that the movers had to fix some of our furniture (not true). They also used the bad weather (ice, snow) as an excuse which, in my opinion, a moving company working in Michigan needs to be prepared for. After writing a letter and disputing through our credit card company, there is not much more we can do. We are left with a huge bill and a broken dresser and no recourse. This company is a rip-off.