O’Sullivan Moving & Storage Company

I hired this company to load a truck for me for a move out of state since they do not handle out of state moves. My items arrived completely damaged. None of my furniture was wrapped, both of my flat screen televisions were broken, my $800 air purifier was completely scratched up. and furniture pieces are missing. Once I reached out to get a claim started, I was informed by Christine, " We do not take responsibility for a load if we do not facilitate the entire move. We have no idea how the load was handled or unloaded which is where the damage most likely would’ve taken place. When you hire another company to load a truck that someone else will be transporting, they cannot use their own materials and resources to secure the load as good as they would if doing the entire job. We are only able to use what is provided to us by the customer to wrap and secure the load." I purchased furniture passing (an additional $90) outside of the ridiculous $1300 charge to move items from my house to another truck, and all the wrap was not even utilized. As a professional, these movers knew I was moving out of state and decided to just put my stuff on the truck any kind of way with no protection. I will be reaching out to my bank to have this charge reversed to begin to replace my damaged items since this company won't even initiate my claim.

I had a wonderful experience with your company From my Move on November 7th. The entire crew were fast and friendly. Not a thing was scratched or bent/broken or dented. You all worked ahead of the clock and I am very happy with everything from start to finish. I would not hesitate to recommend you to anybody that would need to move. Again thank you for working with our family on our move. I can tell your team is a family also.

They tried to charge me the 45 minutes in route to the move. My contract stated 2 guys they sent 3 without alerting me. 2 guys worked the entire time one guy sat there and tried to talk politics the entire time. They "d me between 634 and 834 and said it will not be more than that. I paid 1100! They tried to have me pay for their lunch I refused, Told them you're entitled to a lunch but your company pays for it not the client. I felt bait and switched because I was a woman I am now in litigations with this company to recoup my $340. However the company is nice enough to not return my calls. If I were you Angie's list I would remove this company entirely because I went by your good name. And I had one of the worst experiences ever and I have moved from the South to the North with now 1 issue. I move 4 miles away to a storage unit and I'm charged that much. Totally feel Bait switched!!!!!!!

I think my elderly friend was over charge for the moving job from an one bedroom house to a senior apartment within 18 minutes drive. She was changed for $650 for an estimate of $400-$500. I left 4 messages for the owner, Chris, to call me to see if they can refund her some money, but she never calls back.

Great!! movers showed up on time & worked diligently to stay within the price quote time frame... Everything arrived safely & the workers were professional, polite, and communicative. I would definitely hire this company again.

If I could give ZERO stars I would. I have moved several times and have realistic expectations of movers. O'Sullivans is a bunch of crooks and liars. They caused more than $10,000 of damages to my furniture, some boxes strategically containing valuables never came out of storage, and they disregarded all attempts at obtaining compensation for the destruction to my property. Christine is the staff member in charge of claims and reviews have shown that for more than 10 years she has been ignoring and avoiding paying clients for damages. DO NOT USE THIS COMPANY! I emailed more than 50 times, placed dozens of calls and even showed up at the office. All my attempts at compensations for the thousands of dollars of damages were ignored or avoided. I contacted the BBB and Christine emailed me to tell me she would be ignoring the complaint. They lost their BBB accreditation. DO NOT USE THIS COMPANY! They will take your money, break your things, steal valuables and ignore your attempts at claims.

The move was wonderful they were on time and very pleasant, showed us tips and gave us a extra hand to help make it go faster

It went great. I will always recommend them. Very professional and knowledgeable. Very courteous and helpful helped disassemble and reassemble. Very respectful

We are senior citizens and we recently used O'Sullivan Moving & Storage for a little more than a 10 mile move across Oakland County. We've made quite a few moves over the years, so we've worked with different moving companies, but this was the first time with O'Sullivan. WOW!! They were incredible! Three men, Wali, Jamawl, and Larry, were our movers. They were outstanding! We have a 7 foot dining table that is solid stainless covered with glass. We didn't think ANYONE would be able to move that table. Wali disassembled our leather sofa in order to get it down a narrow staircase and then reassembled it. We didn't even know that was possible. They wrapped everything, took the utmost care with our stuff, and they did it all so fast we couldn't believe they were done. Needless to say we highly recommend O'Sullivan and, if it's possible to get the same team of Wali, Jamawl, and Larry, we highly recommend them. From our experience, they will be friendly, not a lot of small talk, but they are super professional. And the price was very reasonable to boot. They deserve five stars plus. - D ELLISON

whole process was great. They were not over priced, efficient and professional, and went out of their way to support my families needs. Would definitely hire again 100%.

Perfect .! They were contacted by my husband after the company we had backed out! They are Excellent!!!

The men were fantastic. They even assisted my mother with snow removal from the drive as we were pounded with the seasons first snow the day of the move. Very professional, careful and paid attention to details. Couldn't have been more pleased with them.

It is approaching a year since my move and I have not been able to think or talk about the terrible experience I had. It brings tears and heartache when I think of all the lost and damaged items. They damaged and lost a great deal of my personal property and precious memorabilia that was accumulated over 30 plus years. I used O’Sullivan on two occasions. The first move was overall good except for the movers breaking an expensive glass curio. I was compensated for the glass replacement. So, I thought I would use them again for a second time which included both storage and a second move. I stored several furniture as well as home décor items with them for 6 months at a hefty cost. Not only did they lose large furniture items but they damaged and broke numerous items. A white entertainment center with memorabilia and a brass flowerpot was lost which they have failed to find and have yet to return it to me as of 9/23/19. In addition, several items were damaged or destroyed: Queen bed headboard chipped as well as a multitude of furniture chips and nicks on wood furniture pieces, broken dresser knobs, chipped glass top and cracked marble pedestal to a coffee table, missing parts on metal wall art, water and mildew smell on brand new patio cushion pillows, broken glass vases and candle holders (all of which was double bubble wrapped). TI have pictures that I hope I can upload. To add insult to injury, O’Sullivan paid me a meager $92.00 for all the lost and damaged items which are valued at $3500.00 My complaints have fallen on deaf ears. Lastly one of the movers frequented the bathroom in my new residence numerous times which was very noticeable and suspect to not only me but to my family and friends present. Please do your research, consider this horrific experience before hiring 'Sullivan Moving Company.

The O’sullivan movers led by Bobby, were prompt, efficient and careful. The move was completed cheerfully and they took great care with my belongings. I would recommend them to friends and family. They did a great job!

It went extremely well. They showed up on time, and were very professional, personable and respectful. They did absolutely everything I asked them to do and were very careful with my belongings, and with the floors in our home where my things were being delivered. They carried a very heavy pump organ down the stairs (complete with landing) to the basement without damaging the floor, walls or the organ. They charged me exactly what was in the estimate. My daughter and her husband had used them years ago and recommended them highly. Now I know why. I cannot say enough good things about these people. They totally lived up to my expectations! A mere "thank you" and an excellent review simply do not suffice - they were amazing.

Did not go well. 5 pieces of furniture damaged, 2 irreparably. I would recommend taking photos of your furniture right before it's loaded, otherwise you won't be believed

The move could not have gone any better. The crew I had did an outstanding job. I would highly recommend Osullivan moving.

Perfect! Courteous, on time, efficient, and unhesitating when asked to do an additional chore or two. Would definitely use again!

The first encounter on the phone was the best customer service. the gentleman who assisted was very helpful and polite. I missed his name which I'm sorry about now. The movers themselves were efficient and also polite and friendly. The only complaint I have of the whole encounter was that my King mattress was soiled with some kind of grease and one interaction I had on the phone with an employee, a female, also didn't write down her name was distressing. she was very short and condescending to me in our conversation.

O’Sullivan moved my family and me in March. They were punctual, professional and very reasonably priced, especially if you paid cash. I was so pleased that I hired them again to actually pack up the rest of our condo and move to our house.

These guys were awesome and quick even though it was an hourly job. Great rates. I will hire them everytime I move.

They arrived on time with more manpower than promised. There were polite, friendly, and efficient. The only issue was a broken pane of glass in the leaded glass front door window. They immediately reported the issue to my wife and assured her it would be fixed. We moved on Monday and a specialty glass company came out on Thursday to inspect the damage. The glass company is supposed to work with the new homeowner to get the glass repaired after Thanksgiving. I plan to update this review in mid December, hopefully things will be repaired by then.

Movers did a wonderful job. Problem was the office and payment

We ended up using a different company due to no fault of O’Sullivan. We just needed a smaller move job. In the event of a large or full house job I will definitely call O’Sullivan again.

Everything went well! The two men were personable and helpful. Pricing was very reasonable and even came in a bit under the estimated quote.