O’Sullivan Moving & Storage Company

Owner called to say they would be a little late because of one of the guys getting on the wrong truck. The move went very well. I would use them again.

Did not use them...representative never showed up.

It went very well. The movers arrived on time, were hard working, and a very pleasant crew to work with.

Great movers who came in and moved the pieces with no issues whatsoever. Definitely would recommend them to others for moving.

Movers called first and were on time Professionally moved all furniture big and small Everything went better than anticipated

I was very worried about my daughters painted white bedroom set and the crew did a great job. Dennis, Brian and Matt were very nice, speed and careful. Paid special attention to any concern I had. Thank you for a smooth move! Already recommended your company to others.

Excellent, the movers knew what they were going and worked at a great pace and took care of our belongings.

They met their scheduling commitments and were quick, reasonably careful and courteous.

We had a long a complicated mortgage process when buying a foreclosure. O'Sullivan was great in being accommodating and responsive with moving dates and a last minute need to move items into storage. The guys were pleasant and on-time. We thought it a 5-star experience until we found some damaged items. We had a couple lampshades that were damaged - one came off the truck damaged (basically shredded) and the other was forced inside another shade, which had to be broken in order to remove it. Most of our items were moved into the basement, but did so in such a way that it was hard to get to everything (heaviest boxes on the outside, no organization in terms of item sizes, etc). Over the last week or so we've began to organize our boxed things - SIDENOTE - our new home is currently undergoing renovation, so we didn't need immediate access to everything right away. Upon moving things around, we found out two expensive, vintage items of ours were severely damaged. First item is a Mid Century Modern Danish wood framed loveseat - one of the legs was totally broken off. Second item is a 1955 console record player that appears to be majorly manhandled; one of the plastic dials is missing, and several panels on it are loose and detached. Both were in perfect condition when they were moved. The loveseat is hardwood and leather, and has essentially never been sat in - just sat in a side room for us, and from the family (whom we know, that we got the piece from) it had the same life. The record player was rarely used and never had a scratch on it. Apparently the insurance claim process with O'Sullivan requires that you make a claim within 10 days of the move. While that's clearly stated on the moving contract, it seems like a stretch that anyone can go through a household of goods within 10 days after a move. Anyway, I made the claim with the office and was told the following: Lampshades should be crated and are not reimbursable because they're fragile. I get it, but the one was FORCED into the other - that wasn't an accidental break, they were handled/stored inappropriately. Regarding the loveseat, apparently 45 days after the fact, one of the movers miraculously recollects there being a crack in the leg, so they're not responsible. Memory is a magical thing. And lastly, the record player can just be nailed back together. Even if they did honor any of the damage, under the standard insurance plan, it would only be worth $30 which is less than the $250 deductible, so therefore nothing. I'm really disappointed. Granted, they looked at my claim after the 10 day window, the guys were great, the company's flexibility was wonderful and timeliness was also great, but these items were manhandled. Between moving twice and having my things stored in their warehouse for almost a month, I paid over $2200 and ended up with damaged items. Vintage, irreplaceable, costly to repair items. I'm not happy. I would recommend them, but MAKE SURE you take photographs of your rare/vintage items that you are concerned with protecting.

They did and excellent job. Very happy with how the everything went.

Went fine. Prompt and carefull with furniture

Everything went smoothly, they were very professional and went the extra mile.

CHANGING PLACES WAS EXCELLENT!! O'sullivan was $3,000.00 HIGHER IN PRICE!!!!!

Can't recommend this business enough: - the movers were very professional, polite and efficient - hardly any damage was done, only a small cheap lamp was broken - the cost was quite reasonable. I've been kicking myself for not using movers until this point in my life! the only negative thing is the driver didn't call a half-hour before arrival.

Very well. Movers arrived on time, were courteous and completed all work in less than two hours. This was the third time I have used O'Sullivan and each time with the same results: on-time, no damage, and priced competitively. If I need a mover in the future, I would choose O'Sullivan based on their great work for me in the past.

The move went smoothly and I found that both movers were understanding, helpful and quick workers. I was nervous for my move, and they reassured me that they had everything under control and even made me laugh. I found them to be efficient with the move, and protected all my furniture. The only complaint I have (which was not with the movers themselves) was that when I called initially and again to confirm details, the staff answering the phones assured me that carpet protection would be provided and laid down at the house. Since it was snowing / raining, the first trip down the stairs tracked mud in on my newly cleaned carpets because protection was not laid down as I requested. The men said they were given hardwood floor protection (as I requested) but nothing for the carpets. I luckily had something my friend loaned me, which we put down, but that was after the mud was already tracked in. Other than the small hiccup, I was pleased with O'Sullivan and would recommend them to friends who move.

The movers arrived right on time. They performed all the duties they had promised. There was no damages to any of my items or property. I am very happy to have used O'SULLIVAN moving and storage. Will definitely recommend to anyone in need of a good mover.

The guys were great! Super fast, polite and very professional.

Personnel were prompt, courteous, and pricing below big name competitors. All goods moved in lass than 8 hours, while competitors were suggesting it might be a two day process. Company supplied additional workers and moving vans to expedite process without any additional cost over estimate. This is the 3rd time I've used this company, and even though it has changed ownership, the quality and service is still excellent, and I would not hesitate to call them again.

Movers showed up on time and worked promptly.

The crew of three men arrived on time driving two lift gate trucks. They packed 55 pieces of furniture, 13 lawn furniture pieces, two heavy antique solid oak French doors from my in-law's first house in Detroit, a snow blower, lawn tractor, 10" table saw and a bunch of other stuff including a 3' by 4' framed mirror made by my father-in-law. They had the truck weighed and then drove sixty miles from Warren to Fort Gratiot and unloaded the two trucks. From arrival to unloading was nine hours. My wife and I were very happy and satisfied with the highly professional level of personal conduct and the men's work ethic. They completed the job one and a half hours sooner than estimated. They saved us more than one hundred dollars. I shared that with them. I chose O'Sullivan primarily because, although the company has a B rating, the comments and complaints were answered and not ignored by management. I liked that. I felt sure I could trust the company. The crew that moved us, David, Bobbie and Jesse, went above and beyond in carefully handling our goods. When unloading at the Fort Gratiot address Bobbie wiped every piece of furniture as it left the truck. It was evident that these men worked together as a team before. My impression was that they each knew what to do and when to do it without being told. This was an accomplishment because to load the furniture they had to bridge from the lift gate to the top of the first level of steps in the retaining wall and then place a ramp up the steps to the front porch. The whole effort was made much easier by the attitudes of the men. They were friendly and we reciprocated. It was like old friends had come to help us move. My wife offered them coffee and soft drinks but the men declined. If I ever have to move again I'm calling O'Sullivan Moving and Storage. I dealt with Mike and Bill in the office and both were kind and helpful. I'll be sure to ask for David, Bobbie and Jesse to move our stuff. Not one item was so much as scratched.

I've used other movers in the past and these guys were rough with our items and didn't use enough padding in the trucks. This resulted in a lot of scratched furniture, several broken/damaged items, and banged up walls and doors. They didn't protect carpet at all and stained my brand new stairway with their dolly. In many cases they ignored which rooms boxes were supposed to go in. It took days to find things and relocate boxes around the house to the proper rooms. When their two trucks filled up, they sent a third truck to help unload the two full trucks instead of back to the previous location to pickup the rest of my items. It took me and two others, all day the next day to move the items left behind. Additionally, the team leader was grumpy and had a bad attitude from the start. The estimated time and resources for the job where done over the phone, which was a very inaccurate process.

This move went great. 3 very hard-working men can and really did a fantastic job! Went above and beyond with our items. Would absolutely use them again!

I was very pleased with O'Sullivan Moving and Storage, I hired for my late-November 2014 move. Larry and Mike led the quoting process efficiently and effectively, truly helping me facilitate my process of moving ? with their office staff providing clear, useful, timely information and assistance when needed. Ryan and Eric were punctual and easy to work with on moving day: courteous, professional, and hardworking. They took care of all my requests, clearly assessed my options with a definite priority for customer service, as I navigated the various judgment calls that arose as we went along. I wouldn't hesitate to call O'Sullivan Moving & Storage to help with my next move, or provide storage services (provided the move is in Michigan ? and frankly I'd be interested in their recommendation even if it was an out-of-state, cross-country or different type of move that's not their specialty). I don't recall any of my previous moves actually taking a good bit less time, energy and resources than expected, or coming in with a lower total bill than expected, as this one did! Moving usually represents some sort of transition, a milestone to cross, and there is value in making the transition and crossing the milestone as clearly and well as possible. You and your possessions are in good hands, with O'Sullivan Moving.They know the moving business, and they do it well ? transforming an experience that can be a stressful experience into more of a pleasure.

This is a very difficult review to write because the individual workers are top notch, professional, and dedicated. Dave and Jeff are awesome! However, my experience with Larry Thomas the estimator was so horrible that it has tainted my whole experience that I will never use this company again and will not recommend them to other people. If you do use this company, insist on not working with Larry. I also found the owner Mike Sullivan to be rude, belligerent and unprofessional in my dealings with him. Here is what happened. In Dec. 2014, I hired O Sullivan to move my furniture from storage at their warehouse to my new house. I explained that I wanted the cash discount. Larry explained that I would need to move Mon-Weds. so I selected Weds. Dec. 10. He then sent me an email and I QUOTE VERBATIM: "Upon their [movers] arrival they will need to collect $2684 in cash or certified check before they can begin to unload." So I assumed that he was giving me a choice of either cash or a certified check as that is what the email said. I selected a certified check. When the movers arrived on Dec. 10, I gave them the certified check but they said Larry was insisting on cash. I explained that Larry sent me an email saying cash or certified check. I showed the leader Jeff the email. They called Larry and he insisted on cash, saying that the attachment to the email said cash. I spoke to Larry and it was the most infuriating and unprofessional conversation I have ever had. Larry refused to even acknowledge how I could be confused, insisting that the attachment said cash only. I explained that I assumed I was given a choice of cash or certified check (certified check is guaranteed funds) because that IS WHAT HE SAID IN THE EMAIL. Apparently, I was supposed to read Larry's mind to know that when he said certified check he really meant only cash. He would not even acknowledge that I was given conflicting information. He had the audacity to tell the workers not to unload until I got cash. Well I no longer had enough cash in my account because I got the certified check, and if you return a certified check, there is a 90 day hold on funds. Luckily, the workers, after seeing the email, decided to unload anyway and deal with the money at the end. I cannot say enough how professional and great the workers are. (As an aside, why would a company insist on cash and not a certified check when certified check is equivalent to cash? Just saying ....) After they were done, I owed $255 more so I went to an ATM and paid that in cash, tipped all 11 workers in cash, and gave them the certified check for $2684. Thank goodness the workers were professional enough to accept it. However, I spent what should have been an exciting move date very aggravated and stressed about how I was going to pay for it if they did not accept certified check. Again, luckily the workers were reasonable and professional. My second bad experience with O Sullivan was on the front end. I called Larry to get an estimate of how much it would be to move from my old house into storage and the monthly storage rate. He asked me a lot of questions of the amount of stuff I had. I became concerned because I was just guessing. I even called back to say I greatly underestimated the stuff I had. Larry assured me that it would only matter in the hourly rate, so if I had more stuff, there would be more man hours. That seemed reasonable. On the move day, the estimate was on the low end because I had so much stuff and I happily paid the extra amount. However, I had been told the storage rate for the furniture would be $285 a month but Larry later called and said it would be $585 a month! I explained that he had only informed me that the hourly man rate would go up and never mentioned the storage rate could more than double. I asked to speak to the owner Mike Sullivan and all he could do was berate me for underestimating how much stuff I had. He would not even let me explain my side -- that I called back and said I was underestimating and worried, but Larry had minimized it, saying it only mattered for hourly rate. I explained that I understood Sullivan's point - that more stuff meant more storage space -- but was upset because I had not been informed that my rate could more than double. I felt that now that my furniture was at their warehouse, I had no choice but to pay the rate of $585 a month that I had not budgeted for at all. What upset me was that Mike was unprofessional and could not even fathom how I could be upset and refused to take any responsibility for miscommunication by his employee. When I asked him if he could at least articulate my position back to me, he actually could not even do it and just kept yelling at me for underestimating the amount of stuff I had. It was very upsetting and unprofessional. If there was a way to hire just the workers and not deal with Larry Thomas or Mike Sullivan, I would use the workers. But that is not the case so I don't recommend this company at all. There are dozens of other reputable moving companies and life is too short to deal such unprofessional behavior. .