Nu Pipe

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Awesome job.

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GREAT! Another "professional" told us that our pipes were deteriorating and needed to be replaced at a cost of thousands of dollars. I contacted Nu Pipe and the owner came out and looked at the pipes with the equipment and said "there is nothing wrong with the pipes." It has been about a year and no problems! And he didn't even charge us for the service call!!! Honesty is something you cannot put a price tag on!

Overall, the process went smoothly. I called on Thursday, November 16th and Amy, the receptionist, was very friendly and informative. They had a busy schedule that particular weekend but told me they would fit me in on Saturday if that was okay with me. Having made arrangements with a competitor, they allowed me get back to them after asking the competitor some follow up questions. I ultimately went with Nu Pipe because of their pricing and customer service. Because my drain was already backed up, I had a different company snake the drain so I could at least shower and clean dishes until they were able to clean the line on Saturday. On Friday Amy called me and told me that the plumbers were ahead of schedule and could swing by and clean the line that night instead of the next morning. I told her that I was on a bit of a time crunch and had plans I could not miss that evening, but I would be okay with them swinging by if they felt they could finish the job in the allotted time. That evening they plumbers arrived promptly and were very friendly and professional. They ran the camera to show me the severity of the problem, snaked the line in problem spots where the camera could not pass on it's own, hydro jetted the line, and sent the camera back in. Most places charge additional for the camera work and snaking when they perform the hydro jetting, however they feel that the camera work is part of the estimate process and that the snaking was required to give an accurate assessment of the job. The total cost of all of their work came to $550 which was about $225 less than another highly rated competitor, and the job was completed in about an hour. The workers cleaned up debris after the job and then I was given the recommendation of a lining. Because my yard is so deep, they cost of the lining at $75/ft ($30-$70 less than competitors) left me at $7,500 for the lining. They would have to do the lining in two runs rather than one which would require an access point be dug in the yard. Because of the cost, they told me the access point would be free. I ended up not getting the lining because I do not have the money available to spend at this time, however I will be calling them once I have set the money for the job aside. I feel I should also mention that even while I was on the books for their competitor Amy was friendly and informative and was in no way pushy. She did not say anything untoward about the competitor and in fact praised them as a quality company. She was empathized with my situation and was wishing me the best of luck regardless of whether I went with Nu Pipe or the competitor. The same cannot be said about the competitor. While the competitor did not say anything outright that was in poor taste, they did give a "buyers be warned" vibe purely because Nu Pipe is a younger company.