Precision Garage Door of Southeast Michigan

They came out and serviced my garage door and even showed me a few things I can do to maintain the garage door myself. They oiled it and let me know I might need to replace my rollers soon. They also hooked up a sensor called a garage door monitor. He was very thorough.

Steve, the technician was prompt and courteous. The service truck was well identified with a beautiful paint job. I am not saying the inspection wasn't "correct" - but right away I was informed of needed repairs from $413 to $759, which I was not prepared to make at this time. Since the door has been working fine, I just wanted the tune-up.

Scheduling was a bit of an inconvenience as we provided a cell phone when signing up online and received a message on our home phone on a Friday which we didn't get until Friday just before 7pm. I called anyway, and after a terrible call hold system of hold - message - music - hold - message - click - hold again -- I finally asked for the individual who left the message. I was then again put on hold while they searched for her. They said she was gone for the day could they take a message. I explained I was calling to schedule the Angie's service big deal and was told I could only be helped by the lady who was gone for the day. So, I left a message to have her call me and was told she would be in the next day (Saturday morning) and they would have her call me first thing in the morning, defined as 9am-ish. I waited until 10:30am Saturday morning and didn't hear anything so I called and went through the same hold - message - music - hold - message - click - hold system and again stated my story. FORTUNATELY, Betty (I believe) said she would be happy to help as the other lady wasn't in today and she scheduled us for the next day (Sunday!) and we were thrilled. Later that afternoon, the first lady left another message (we were out) on our home phone, asking us to call back on her cell because she was working at home and wanted to help us schedule the service for us. Obviously she didn't communicate with the office to find out Betty had already taken care of us. Well ahead of our 1pm appointment, at 11ish we received a call from the service individual saying if it was fine he could be at our home in 30 minutes. He arrived on time, inspected and advised and completed the work and cleaned up beautifully. Service individual was great -- it was a bit of a hassle getting the customer call center people on the same page and I wasted 15 minutes on hold and them trying to find someone to help me, an Angie's List deal customer, each time I had to call them back. All is well -- we are glad this work was completed and are enjoying our garage opener sensor!

The guy who came basically didn’t do a thing. He was here 20 minutes at the most. He told me my door didn’t need balancing and said I needed a new door. I knew that was incorrect, but I didn’t argue. I said I didn’t want to buy a new door and his attitude changed instantly. They tried to upsell for a new garage door. It seemed like a bait and switch. I would never use them again because they weren’t there to help me. I feel that if I had called another company those services would have been free. I DO NOT want any phone calls or any form of communication from this company!

It went fine. The person that came out was very knowledgeable but started to pick apart every thing that was wrong with the current door, he ended up with a list of replacing the current opener (it works fine but is no longer in compliance with safety regulations. It does not need to be replaced (it is grandfathered in) to be put in compliance. Also need another remote, the boot at the bottom of the door needs to be replaced, some of the rollers probably should be replaced, etc. etc. By the time it was over - I had a quote for an entire new garage door and opener that could be accessed with a smart phone to open remotely if necessary. Take it for what it is. The $120 value to start with is just for a basic service call to check lubrication and provide a garage door monitor. You are really getting a sales call that you are paying for with a couple of small benefits added in. Better to have someone come out and do a quote for a new door and buy the monitor yourself. They did not install the monitor - which is pretty simple because of how "potentially dangerous" the current door is. Don't get me wrong - it is a very reputable company and the service person sent out knew everything there is to know about a garage door and opener. He did not pressure me to make a decision on the spot to buy the new door package. I am still considering it, but I was disappointed in what I got for the $60 I paid - which was 50% off the "normal price"

Steve came on time and asked what was expected. He met all the expectations in a quick and satisfying manner.

He said that he did not feel like including the free item. I do not feel like we had a very good service call. I had side springs and the door was out of balance. They showed up, did not have side springs, and the guy wanted to redesign the door. He should have told me he did not do side springs.

Service tech was very professional and extremely knowledgeable. He took the time to answer all my questions in great detail an even offered advice on options I wasn't even aware I might have. I will definitely use them in the future.

FIne job. He was prompt and efficient.

Very professional & punctual didi an over all inspection of all parts then replaced the spring that was broken. Has tech also replace the spring on other door and the rollers& bearings that were in need.

They were on time and the service was excellent. Also, the door they installed looks great.

Precision Garage came out on the scheduled date and installed the garage door. The technician was professional and courteous. He was very thorough and explained all the features, additional options etc. He also tidied up and left the area very clean after the installation. One item that remained was the installation of the weather stripping in the exterior. The part he had in stock was damaged and was told that someone would be out the following week to install it and there was no need for me to be physically present for the installation. Precision eventualy took over 4 weeks to install the weather stripping. It took multiple calls, multiple missed appointments and inconsistent requests - sometimes, they insisted that I be present for the installation and at other times, assured me that I didn't need to be present. They missed at least 3 appointments two of them without any notification. However, they did not charge me the remainder (less the deposit) until the job was completed. I would characterize the quality of the garage door as below average to average at best - though quieter than my existing garage door, it is quite noisy compared to many others I have seen - clatters a lot as it goes up/down. As for longevity and durability, only time will tell. It has ben about 4 months and so far no issues other than the noise. Overall grade B-

. After the initial inspection, they advised what needed to be replaced and the total cost. I told them to proceed and were done in 45 minutes! they cleaned up what was necessary and could not be happier with the results. Having the garage door in good operating order was important. With the nylon rollers it certainly is a lot quieter and they also adjusted the door and made sure al lsafety elements were working. I Have already recommended them to friends who also had them do work for them.

It went great. I will definitely call them if my garage door needs service again in the future.

I called them at about 9:30 in the morning. My original appointment was going to be after 11AM. I received an email confirmation of my appointment, which included the name and an image of the technician. The technician called about 10 AM and arrived about 15-20 minutes later. The tech examined my situation. He prepared three different work order options. All of the options included replacing the springs and a new opener. I went with the middle priced option. The three estimates were prepared on a Samsung Tablet. Very professional. The technicians vehicle contained all the parts needed to complete the job. He advised me that it would take about 2.5 hours to finish. I had to leave to do some errands. On my way back he called to advise the job was completed. He waited for my return. He then went over the work done and how things work and basic owner maintenance. The entire job was done by about 1:30 PM. I don't know if the price was competitive or not. I was more interested in getting the door fixed and quickly, which certainly happened. This far exceeded my expectations. I never expected to have this fixed 4-5 hours after I called. Awesome!

The company was professional and provided a quick turn-around. He was very knowledgable and able to get the garage door fixed. I would recommend the company.

It went very well. They were on time and completed the work quickly. They were very courteous and polite.

I remember thinking I will never use the other garage door company we were using again. What a difference! Technician was prompt and courteous. The service technician took the time to show me how to change the codes on the keypad, made sure that everything was working well. He (James) was not pushy, but gave options of better garage door lift units to buy when we were ready to do so. Great Job! Don't hesitate to call

on time friendly service explained everything they did door is still in great shape.

We've used Precision Door for years and always been pleased with the results. In 2010, they completely replaced our cheap 20-year-old builder-supplied garage door and a more recently manufactured garage door opener. This time, I called about noon and made an appointment for 5-7 pm. When someone became available before 2pm, however, the technician called and asked if I would like him to come out sooner. He performed a 22-point safety inspection and determined that the circuit board was not working, probably due to one of several recent power hits in our area. He offered to install a surge protector that would prevent most similar damage in the future, a feature we did choose to add. It took less than an hour to complete the work. The standard service fee was $75 which included labor. We paid $189 for the circuit board and $45 for the surge protector. There is a 90-day warranty. The cost for the parts may be a little higher than other service providers but we feel that it's worth it because Precision uses higher quality parts than many other companies.

No service preformed, but very responsive during inquiry.

Precision Door Service was the garage door repair open on a Sunday. There was an immediate answer to our phone call and we were warned about the emergency service fee. The technician called us back promptly and told us when he would be here and that there would be and emergency service fee. Jim fully explained what needed to be done and why. He worked quickly and carefully. He was done in about 90 minutes. I wish I had looked through Angie's list for a coupon, but I suspect it would have cost about the same, ultimately.

Initally I called Precison Door to repair my existing garage door. When the repairman arrived he showed me several rusted and broken springs. He told me that it would be a waste of money for him to repair them because with any luck they would only last for another year. He went over a couple of options with me, finally I decieded to replace the door.The repairman called his supervisor to explain the issue, and orderd a new door. Within a week my new door was installed, it works and looks great.

It turned out wonderful. Their service was good. The people in the office were very pleasant and kept me up to date on what was going on. There was an initial issue with one of the sensors. They came back and replaced that. They were able to apply the amount of the Big Deal to the replacement door.

Their service turned out very well. They were great to work with. They were punctual and got to the job quickly. They were able to come out the day after I called them and they took care of everything. I was very pleased.