Precision Garage Door of Southeast Michigan

-Arrived on time. Work was satisfactory. |-Answered all my questions |-sent a detailed report via email |-suggested replacing rollers (non-critical) but not pushy |-very professional

Everything went well and according to plan and schedule.

Removed two 25-year old LiftMaster garage door openers and replaced with new models. Rebuilt the operating mechanisms on two garage doors--drums, rollers, cables, end bearings. Added struts to both doors. The technician, James Kershner, explained everything to me, completed the work in a few hours, cleaned up all debris from the project, and explained how to operate and maintain the new openers. I was extremely satisfied with the entire process, from his arrival to his departure.

Updating this review to a more positive one. My wife left the initial review after discussing the work they provided. We had just moved and the garage doors were fine, so there wasn't much to be done. She must have misunderstood when I said "they didn't do much". The price did seem a bit high because there wan't really anything to be done other than lubing the springs, which I would have done onyway. Perhaps different rates should have been given based on the condition of the doors.

Scheduling was very good. They were knowledgeable and used the opportunity to try to make me buy more product. It turned out fine except they tried to sell me other things, which made me uncomfortable.

It went OK. Scheduling went very well. The tech was very professional.

The garage door has been working better since. They said the garage door was too old to replace the rollers or do the other work aside from replacing the cables. Scheduling was fine and they came out promptly. He was knowledgeable. I just felt that the Big Deal was misleading as they couldn't do any of the other work and didn't offer a price discount due to this.

I feel it was waste of my money.

Fred arrived as promised. Checked items I was concerned with- He did complete check & listed what was needed & completed work agreed on.

I contacted this company to do some minor repairs on my garage door, I.E., hinge replacement, panel straightened out, because the other company I had at my home earlier for a tune-up was booked the following day, so I had precision garage door to come out. I had informed the Tech I had just had the door tuned up & that we had a accidental bump on the door. This man didn't come here to fix minor repairs, he came to sell me a $1500 garage door. The other company I had at my home for the $99 tune-up, replaced rollers, hinges, adjusted & oiled springs, and straighten one of my panels. He also did extra work he didn't charge me for. Granted the door is an older door, but it still works fine. If it ain't broke, why fix it!!!! Use another company this one is money driven, not customer service driven!!!!

Relaxed rollers on door after inspection. Provided free garage zla

All actions performed professionally. Recommendations given but not pressured.

Showed up a time. Serviceman was very professional and helpful. Fixed my problem with to door not closing. Explained what I should do to keep my garage door working properly. Left a can of graphite spray. Would highly recommend.

It turned out fine. They came out and looked at it and told me what it needed and they said it wasn't going to cost anymore than what they had originally quoted me. They did the job. They were here like an hour and it worked fine. The garage door works fine than before. The price was included so many rollers and that is what they replaced. They sheared up some of the door panels that were kind of bulging and it works fine though. The price seemed reasonable to me. I didn't research anywhere else so I really don't know what it would cost to me where else. It wasn't like something outrageous that I didn't want to pay. They got right back to me right away and made a timely appointment that was convenient for me and them. He was very professional. He made sure he walk me out there and explained to me everything he was going to do and then he came and got me when it was done and we walked out and he showed me what he did and showed me that it was working properly and asked me if everything was okay and if I was satisfied before I left. I would use them again in the future.

Great! Prompt scheduling of appointment after phone call. Serviceman arrived right on time. Very professional. Door works great now.

Technician Eric called to let us know he could come out little earlier-we said Great! he explained the function and care of the operation of our door opener system, a much better experience than our former co.

Steve Wells arrived on time. Took one look at the door opener motor etc and said he can do nothing the motor and wall switch are too old gave me 2 estimates $711 and $1119.

Installer was very neat, did job efficiently and in a short time, we felt. Opener has worked fine since.

It was an Angie's List Big Deal that I purchased. It was very good. There were no extra charges. They were very good.

They came out and serviced my garage door and even showed me a few things I can do to maintain the garage door myself. They oiled it and let me know I might need to replace my rollers soon. They also hooked up a sensor called a garage door monitor. He was very thorough.

Steve, the technician was prompt and courteous. The service truck was well identified with a beautiful paint job. I am not saying the inspection wasn't "correct" - but right away I was informed of needed repairs from $413 to $759, which I was not prepared to make at this time. Since the door has been working fine, I just wanted the tune-up.

Scheduling was a bit of an inconvenience as we provided a cell phone when signing up online and received a message on our home phone on a Friday which we didn't get until Friday just before 7pm. I called anyway, and after a terrible call hold system of hold - message - music - hold - message - click - hold again -- I finally asked for the individual who left the message. I was then again put on hold while they searched for her. They said she was gone for the day could they take a message. I explained I was calling to schedule the Angie's service big deal and was told I could only be helped by the lady who was gone for the day. So, I left a message to have her call me and was told she would be in the next day (Saturday morning) and they would have her call me first thing in the morning, defined as 9am-ish. I waited until 10:30am Saturday morning and didn't hear anything so I called and went through the same hold - message - music - hold - message - click - hold system and again stated my story. FORTUNATELY, Betty (I believe) said she would be happy to help as the other lady wasn't in today and she scheduled us for the next day (Sunday!) and we were thrilled. Later that afternoon, the first lady left another message (we were out) on our home phone, asking us to call back on her cell because she was working at home and wanted to help us schedule the service for us. Obviously she didn't communicate with the office to find out Betty had already taken care of us. Well ahead of our 1pm appointment, at 11ish we received a call from the service individual saying if it was fine he could be at our home in 30 minutes. He arrived on time, inspected and advised and completed the work and cleaned up beautifully. Service individual was great -- it was a bit of a hassle getting the customer call center people on the same page and I wasted 15 minutes on hold and them trying to find someone to help me, an Angie's List deal customer, each time I had to call them back. All is well -- we are glad this work was completed and are enjoying our garage opener sensor!

The guy who came basically didn’t do a thing. He was here 20 minutes at the most. He told me my door didn’t need balancing and said I needed a new door. I knew that was incorrect, but I didn’t argue. I said I didn’t want to buy a new door and his attitude changed instantly. They tried to upsell for a new garage door. It seemed like a bait and switch. I would never use them again because they weren’t there to help me. I feel that if I had called another company those services would have been free. I DO NOT want any phone calls or any form of communication from this company!

It went fine. The person that came out was very knowledgeable but started to pick apart every thing that was wrong with the current door, he ended up with a list of replacing the current opener (it works fine but is no longer in compliance with safety regulations. It does not need to be replaced (it is grandfathered in) to be put in compliance. Also need another remote, the boot at the bottom of the door needs to be replaced, some of the rollers probably should be replaced, etc. etc. By the time it was over - I had a quote for an entire new garage door and opener that could be accessed with a smart phone to open remotely if necessary. Take it for what it is. The $120 value to start with is just for a basic service call to check lubrication and provide a garage door monitor. You are really getting a sales call that you are paying for with a couple of small benefits added in. Better to have someone come out and do a quote for a new door and buy the monitor yourself. They did not install the monitor - which is pretty simple because of how "potentially dangerous" the current door is. Don't get me wrong - it is a very reputable company and the service person sent out knew everything there is to know about a garage door and opener. He did not pressure me to make a decision on the spot to buy the new door package. I am still considering it, but I was disappointed in what I got for the $60 I paid - which was 50% off the "normal price"

Steve came on time and asked what was expected. He met all the expectations in a quick and satisfying manner.