Precision Garage Door of Southeast Michigan

These guys are top notch! Super friendly. Very knowledgeable. I felt like they genuinely cared about the job. Awesome experience!

The job was done well. My garage door now opens good with no problems at all.

The technician, Justin L., was timely, personable, and professional. He completed the install, cleaned the area he worked in, and took time to explain operational key points and maintenance. Appreciate your service, Justin!

Excellent communication with this company prior to and after service. Technicians Caleb and Justin arrived on time and were very professional and courteous. They answered all of our questions and some we didn't think to ask. They worked very efficiently. Once the job was completed they patiently made sure we understood how to operate everything. My wife and I are very pleased with service and our new LiftMaster opener.

It was very professional job . Caleb schaf was very good to explain the problems in detail and advised us about different packages of repair. I liked his punctuality, calm nature and clean work. I would highly recommend him and the company .

Salesman was extremely professional and personable. Showed us multiple doors we could buy and never once tried to push a more expensive option. Once we settled on the door we would like he explained in detail the installation process and was truthful about the order time due to the pandemic and even answered emails once he left regarding some questions we had. We were immediately notified when the garage door was delivered to their facility and the next day they were out and installing it. The installation crew was prompt (even early), extremely friendly and had it installed within 2 hours. They cleaned up the entire garage and even wiped down the entire door after installation. Would 100% recommend this company!

He was able to unlock/ open the garage door that was stuck shut without damaging the door.

It was very professional, Mike did a great job, he explained everything about the repair and finished the repair in a timely manner, I would definitely hire your company again

Fantastic! Mark did a great job quickly repairing everything and replacing things that needed to be replaced. Door went from a rattly claptrap mess, to dead silent and accurately opening and closing.

Great price, prompt, professional and install completed as stated. customer service is top notch. noticed a small dent in the lower inside panel. Called, and a service tech was promptly dispatched to review and take photos. I expected this damage to be compensated on my bill....however to my surprise they ordered a whole new lower panel. nice!! highly recommend for price, job quality, professionalism and customer satisfaction.

I couldn't be more pleased. Jeff analyzed the problem and his suggestion for a new door was spot on. Jon did the installation which was fast, professional, and the clean-up thorough. He also programmed the panel and his explanations were clear and concise. A minor hiccup with the ribbon/skirt on the problem of the door was repaired better than new by Jeff the same day I called (on a Saturday!). Highly recommended.

Excellent quality and quick install

Project coming up: Caleb Schaf from Precision Garage Door came to provide a proposal to replace our garage door and opener. This young man was on time, thorough, informative, and proud of the quality his company provides. Before meeting him, we were prepared to get multiple offers, but after his presentation, we were all in! His proposal was the first and only one we needed and are choosing to go with and we know it's going to be worth it! Thanks, Caleb - from Grover & Jackie Cross

Our spring in a garage door failed while the power was out. They can right out and fixed it right up. Thank you so much.

Very fast and friendly! Garage looks great again! Thank you

Michael was early and efficient. He was polite and friendly.

Excellent The tech Mark was great. He was very prompt, knowledgeable and professional.

Steve showed up on time, showed me what was wrong with the door and the process to repair the door. He finished the work quickly and the door works great! I've used Precision in the past they are great.

The technician Jason Landis was very punctual and sent a text message with photo of himself letting me know what time he would be over. He was professional and evaluated the entire door system and gave me three recommendations. I chose having the springs replaced along with several of the hardware components based on the age of the door. In the future I would consider Precision Door.

The torsion springs failed on my double garage door , so I called Precision Garage Door for service. Their team is very professional and prompt, within a minute of making the call to their service line an operator collected my home address and dispatched a service technician. I got a second text an hour later saying my service tech was on route to my house, he called me to say he was on his way and their trucks are GPS equipped so I got automated text updates telling me when he was coming and you could even look and see his real time location on a map. The Service call went smoothly and the tech was courteous and professional. He looked at the failed parts and then gave me the job of $700 estimate for replacement of 2 torsion springs , 2 pulley support bearing and 10 door rollers. Job took him one hour to complete. Given that the torsion springs had failed and I could not get my car out my garage, i accepted the work estimate and he completed the repairs immediately. I paid with my credit card and got an email of the invoice a few minutes later. I am fine with paying $90 of labor for 45 minutes of work by the service tech, but the per unit pricing they charged for the replacement parts were ridiculous, 2 to 3 times higher than the online / internet retail price of comparable replacement parts. For example the torsion springs were $160 each vs typical online retail price of $60 , similarly the pulley bearings were $65 each vs typical online retail price of $20. Same for the 5" door rollers I was charged $18 each vs typical online price of $5-7. Seems unlikely there is a part shortage for garage door repair parts due to COVID-19, since all of the online retailers I looked had these items in stock, so I really cannot understand why the prices of the replacement parts are so high, other than outright greed. Given that garage door repairs is all this company does, they would be buying these parts in large enough quantities to get them at Whole Pricing which is usually 40-60% less than Retail store prices. I understand in extraordinary circumstances, emergency repairs may necessitate charging a premium to the customer for repair parts but that in cases where repair parts had to be expedite delivered or the service tech had to leave the job site to go and fetch the parts. These are routine repairs and the service tech i spoke with does 5 to 7 door repairs per day, everything he needed to finish the job in less than one hour was stocked on his truck. Its kind of terrible that I had to rate this company of a C grade overall, their service team is stellar and deserves an A+ but their pricing for replacement parts gets them an F grade.

Technician arrived promptly as scheduled and placed the garage door back on track.

Great. Mark did a temporary fix. The door needs to be replaced so Mark gave me some estimates.

Technician (Caleb) was on time, explained the work to be done, and promptly completed the work.

I wish everything was as simple and easy as this experience was! I called yesterday and we had someone here today, less than 24 hours later! Caleb was extremely knowledgeable and helpful. It was determined that we would in fact need a new garage door opener. He gave us some options and then installed the one we chose. Great service! I hope it will be awhile before we need any more garage door services but when we do I know who we will call!

From the begging to the end of the project things were done professionally, on time and in a polite manner. The installation technician Jon Lyons was courteous, on time, efficient, and did all aspects in a professional manner. He installed the new garage door by himself in less that 2 hours. I expected two people to do the installation and take longer. I am very happy. One of the best contractor experiences I have had in a long time. Thanks Precision