Colonial Heating & Cooling

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unknown

.Buyer Beware!!!! This company is a total scam. I purchased the special furnace tuneup/cleaning deal for $59. All he did was attached a CO meter to the furnace and he opened the furnace front and looked inside. He went out to his truck and brought in his camera. Told me what I was seeing was the furnace deteriating. Did not offically clean it, except to take my vacuum and clean a few particles laying in the front. He did not clean it, because he said it was too old and needed to be replaced right away. He gave me his 20 minute message on a new furnace and what it would cost. He scared me so badly, I went out and bought another CO Monitor. Called another company (who is on Angie's list) and he said that he did not see anything that Colonial was reporting. He said that the furnace really needed to be cleaned and also that I did not have any CO in the air. The other company said that there was no immediate danger to purchase a new furnace. But because my furnace is aging and my furnace is rated a 60/40, I may want to consider a newer furnace because of the lost heat going up my chimney. Angie's list customers, avoid Colonial Heating and Cooling!

Dan, the service man, was on time (within the window). He focused on what he saw on the camera and the carbon monoxide reading. He did nothing else. When asked to clean the furnace he argued stating, "you can't tell me what to do." Twice he argued the same and made the same statement...you can't tell me what to do. Bad serviceman.

The contractor came in, didnt introduce himself, didn't put shoe booties on. He went straight to the basement. He looked only at the furnace because he didn't clean it, like he was supposed to or do a tune-up. He didnt have a vaccum or even a flashlight with him. OVERALL- He did nothing what so ever. All he did was looked at the furnace and wrote notes. This was a total waste of my money and time. I contacted the company later and they were extremely rude and said I was lying about no work being done. They hang up the phone on you and make false app times. They don't do anything for you except wanting to get that scamming tech out to your house again. They said, he was fired but I'm sure he wasn't as I had just talked to him on the phone. I called angie to get my money back and file with the BBB. It should be known about this crap company that doesn't have a concern when you contact them to get things straight.

I purchased the special furnace tuneup/cleaning deal for $59. The technician wrote on his paperwork that he performed an 18 point check but all he did was attach a CO meter to the furnace and he opened the furnace front and looked inside. Then he spent 30 minutes telling me I needed a new furnace and air conditioner and he would give me a great deal on both. When he got up to leave I asked him if he was going to clean the furnace and he looked at me surprised. Then he asked me if I have an old rag he could borrow and he brushed some dust from the front and gave me back the rag. Then he wrote up his paperwork and took my check and left (still talking about giving me a great deal on a new furnace and air conditioner). And he even wrote a message on the paperwork about the great deal he was offering me. Obviously the special deal offered Angie's List members on a furnace tuneup/cleaning for $59 was a scam. It was just a way to get into my home and make me pay for a 30 minute sales pitch for a new furnace and air conditioner. My advice to other Angies List members is to avoid this company!!

As I said before, there was no tuning or cleaning done. It was a scam to do work that wasn't needed.

When they looked at my furnace, they told me about a kinds of repairs and work that needed to be done with it and that the cost would be almost ten times more than what the original Big Deal was. I felt pressured to give them the okay to do the job, but I said and quot;noand quot; and the next day, I had another company come out and take a look, and they told me that none of the work Colonial described needed to be done. I didn't appreciate being lied to and pressured into hiring this company to do work that wasn't necessary and would have cost me a lot of money.

Timely, professional, and courteous.

The visit went well. We were given an arrival time of between 9-1, and he arrived before 10. He got to work right away, and he was finished with the tune up within an hour. He was very professional, and was very nice to our new puppy as well.

After changing the air filter the technician tried to sell us repairs that were not required. The technician told us that the humidifier was broken and needed replacement and that the furnace needed additional repairs not covered by the cleaning and tune-up. We contacted another HVAC professional and he that indicated that a tune-up was not provided, the furnace was not properly cleaned and a humidifier and additional repair was not necessary. Beware of this organization.

Did not arrive as scheduled. He came the next day.

They arrived on time and were clearly knowledgeable in what needed to occur in order to clean the air ducts. High degree of professionalism and i would recommend using the company in the future.

I called twice and left messages. They never called me back. I finally got ahold of someone and made an appointment for the 13th and they did not show up. I called them back and told them what happened, we made another appointment, and they said they would be here sometime between 1 and 5. I called them around 4 and they said someone would be out, but no one ever showed up. I got a refund for the deal.

Well. Install was delayed due to a later than planned arrival, but the work was finished on the same day with little disruption. The only real issue is that, because of the late start, they did not have enough time to clean the air vents as planned. They adjusted the invoice accordingly and left it up to us reschedule, which was fair.

After an estimate was made, two furnace repairmen came that same afternoon and finished the project in less than 2 hours.

I waited for over a week for an estimate while my family and I had no heat. I didn't go with the company because of these unprofessionalism and lack of concern for my business. Additionally, there price was triple that of my other two quotes for the same work and equipment.

It went very well. Steve was precisely on time. He took his time and did a thorough job. I watched him out of curiosity and he explained everything he did. He also took the time to explain to me how the furnace worked and how to diagnose common breakdowns if they occur. We have never had the furnace serviced in the 3 winters years we have lived in the house. I think it was about time. The next month our bill was over $40 cheaper. Thanks Colonial.

My experience with Colonial Heating and Cooling was great. I had bought the Angie's List "Big Deal" from them a day prior. The "Big Deal" was half off a furnace tune-up. Oddly enough the furnace stopped working the same day I bought that. After trying to fix it myself, I called another company. I wasn't thinking, probably should have called Colonial first, but the other company was open late and also had a high rating on Angie's List. The next day, while waiting for the second company, Colonial called to schedule my tune-up appointment. On the call I mentioned that I was waiting for another company, but losing hope that they would show in the morning. Colonial said to call them if the other company did not show. Sure enough the second company gave me the run around on when their technician would be there so I told them to forget it and called Colonial. Colonial was happy to take my call, called back in 5 minutes to say they would have a technician there within the hour. They also mentioned that I could use my "Big Deal" credit towards this service call if I wanted to. I ended up choosing to save the credit for a full tune-up, but it was refreshing to hear a company suggest paying them less overall, instead of more. Mitch showed up on time, found the problem, replaced the part, cleaned the flame sensor, and was great about answering my questions concerning the furnace. He also recommended that the draft fan be replaced, and said he would call the next day with when they could get the part, the cost, and to schedule an appointment to come back out to replace the draft fan. The two people I talked to on the phone, and Mitch the technician were very courtesy, friendly, and helped answer my questions.

I spoke with a person on 12-31-10 by the name of "Chad" who called me at 10:30 p.m. Chad indicated he would be at my house on Sunday, January 2, 2011 at 2 p.m. for an estimate on a new furnace. Chad NOR anyone from Colonial Heating and Cooling showed up OR called as a courtesy to cancel the appointment. They inconvenienced me and my family. Chad and I spoke on Monday, January 3, 2011 (I called him, they did not even call me!) and Chad convinced me to let his company come out that evening, Monday, January 3, 2011 at 6 p.m. NOBODY showed up again! That's TWICE this company stood up a potential customer. I spoke with Chad and his attitude had a LOT to be desired. He could have cared less that his company inconvenienced a customer two times now, causing her to lose money from her pocket. Chad was argumentative, sarcastic and demeaning on the phone after standing up a customer TWICE now. I would STAY AWAY FROM THIS COMPANY.

Were professional and did the work in a timely manner. Their phone responsiveness needs some work. I waited 6 hours for a tech to call and then I had to call back again . It still ended up being another hour and a half before someone called me back, to let me know when the repair person would be coming.

The sales person was professional and seem to be trust worthy and this was one of the reasons why I went with this company besides the good reviews on google. The installation was performed on time and initially there seems to be no major issues. Only one small one (Insulation for cables of thermostat was damaged). After 2 months the pipes of the AC started to make a whooshing noise. Since then it become cold before the service technician hat time to come, the issue could not be reproduced and I will have to wait until next year to have this issue addressed. From looking at the installation, the technician agreed that the refrigerant supply and return pipes should have been tight together and not just loosely placed inside the ceiling. After it become colder and the heating was used more often, it became more apparent that the whole house humidifier which was also installed is not working correctly. From looking at the installation manual and seeing how they have installed the outside thermostat, it looks like it is not at the required position (Outside or not more then 3 feet from the outside wall, mine is direct at the furnace, about 16 feet from outside wall) and therefore does not control the humidity correctly. One other installation issue is that there is no thigh seal around the exhaust and intake PVC pipe, which means I have could air coming in there. The service call for both issues is pending. Over all just minor but very annoying things which should not happen.

We initially contacted Colonial when our 2 A/C units had both failed during the heat of the summer. They came out about 1 week after the initial call. One of the units had frozen up, and repairs on that unit were deferred until the next day. Repairs included recharging the units. A couple of weeks later, the larger unit was again freezing up. The unit was turned off to defrost, and the call resulted in same day service. This time, we were told that the blower motor on the furnace was not working effectively and needed to be replaced. The parts had to be ordered, so the repair was done the next day. About 1 week later, we discovered water on the basement floor in the furnace area and traced it to the furnace unit that had just been repaired. The call request received next day attention, but the individual on the phone was dubious that the problem could be related to previous service. I stated that it seemed too much of a coincidence that three separate things could fail on the same A/C unit within a few weeks. The service call found gel within the condensate system that was causing backpressure and the overflow of the condensate. Each service call includes a $69 "travel fee" to cover the initial service. Instead of investigating the system as a whole and insuring that everything that was causing an issue was taken care of, it appears that the most evident problem was addressed on each visit -- therefore allowing the next issue to surface later. In addition the Angie's List site indicates that there is $25 coupon/discount for appointments made through Angie's List. This discount was mentioned at the time of the appointment. However, though it was requested on the first visit, it was never applied. A partial payment was requested at visit 1A, and I asked that the service rep confirm the discount before returning the next day to repair the second unit. I had to leave my daughter in charge for visit 1B, and the discount was not applied to the 2nd day's charges. All in all, I am disappointed with the service from Colonial. Instead of making sure all issues were taken care of and taken care of properly, things were done in a piecemeal fashion -- requiring 3 visits and additional fees. In addition, the discount advertised on Angie's List has never been applied.

I was very happy with them in all regards. I didn't put it online yet because I was giving the furnace time to see how it worked through the winter. The installation was a work of art. They were quick. They cleaned up everything as advertised. They had a great crew and a great owner that came to the house. They weren't the cheapest. I think the guy's name was Jeremy or Jason. They were very professional and very concise. The price was fair. It was higher than everybody else's, but I was willing to spend it. The quality was very high.

I was impressed with the heating and A/C company when they came out and gave an estimate. They were quite thorough and noticed a few things that the other people who came out didn't notice. They did a really nice job when they did the installation. They lay down drop cloths that they walked onto to get to the basement and wore booties. They cleaned up after themselves. They were on the ball park where the price was concerned. I got three bids and they were all pretty much the same.