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CHET'S CLEANING INC

Carpet Cleaning, Upholstery Cleaning, Drapery Cleaning,

About us

We are here to provide you with the most outstanding and trusted cleaning service you will ever use. We have a reputation in our industry second to none and we are experts in our field. If you have been disappointed or just want certainty knowing you have the finest cleaning company in your home or business we look forward to working with you. The Chet’s Cleaning Guarantee: We have a zero tolerance for even just one unhappy client. This is why we have this Iron Clad Guarantee; We do whatever it takes to make you thrilled with our company. If you as a client of Chet’s Cleaning are not 100% delighted with our service you receive, we will do whatever it takes to make you a Chet’s Cheerleader for life.

Business highlights

38 years of trusted experience

Services we offer

We are the cleaning authority regarding: Carpet Upholstery Leather Oriental/area rugs Draperies Blinds Shades Marble Tile & Grout Natural Stone Wood Floor Cleaning Leather Dying

Services we don't offer

We DO not repair vinyl or inexpensive leathers (bonded, bi-cast, reconstituted, pleather, split-level, etc). Leather repairs can be costly, so we advise that inquiries about leather repairs be regarding pieces that are of fair to significant value. We are not a 24 hr emergency service; we are not equipped to do water extraction.

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.870 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
3%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 26-70 of 70 reviews

Deanna S.
11/2013
1.0
carpet cleaners
  + -1 more
I called for an estimate to have my carpet cleaned. I told them I have less than 900 sq. feet and carpet is less than a yr. old. The rep. quoted me a price of between 600 & 700 dollars. Not sure what planet she was coming from. I only paid 1400.00 for my new carpeting. Might as well just buy new carpeting again for 400.00 dollars more......that's insanity.
Description of Work: Nothing. Provided an estimate.
Rating CategoryRating out of 5
$700

Response from CHET'S CLEANING INC
I agree our pricing is higher than most every other cleaner you will contact. I am sure our office staff did their best to educate you on our systems and why we charge what we do. It sounds as though there may have been some miscommunication on the phone and since I did not take your phone call I will assume we gave you a rough idea of cost using our Full Service Platinum 14 Step Cleaning Process, which if you have 900 square feet would have been closer to $550 not including cleaning any stairs. Which is still expensive, but not $700. We also have our Gold Cleaning Process that is for clients who clean more often (every 18 months or less) or have very low traffic in their homes. This would have been in $400's. We really do try to offer services that are a value for our clients and if you did only pay $1400 for your new carpet I understand we may not be your number first choice. But maybe with the price range I have given, you will reconsider using us. If you visit our website and angieslist you will see many reviews that read very similar to "expensive, but worth it". We are here to take better care of you than any service company you have ever had in your home. I hope you will give us the opportunity to prove it. I would like to come out and do a complimentary inspection, so we can give you an accurate price after seeing the condition of your carpet, as there are many variables, kids, animals, areas etc and finding out your needs. There is no cost and no pressure if you choose not to use us.

Catherine A.
11/2013
5.0
carpet cleaners
  + -1 more
They have done a tremendous job. Their customer service is excellent and they are very knowledgeable. I would highly recommend them.
Description of Work: They have cleaned my carpets on two occasions.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
Thank you for the positive review, I am glad to see you have become a cheerleader for us.

Sally F.
04/2013
5.0
carpet cleaners
  + -1 more
They are very expensive. If anything is not perfectly satisfactory in their service, they come back one or two times to you. I am completely pleased with their service. They are top of the line in terms of service. They do not reappear for a couple of months after their cleaning because it stays clean. They were able to get rid of the dark marks on my rugs, and the people who worked for us were very professional and very courteous.
Description of Work: I used Chet's Cleaning for my carpet and area rug cleaning. They came out first and gave me an estimate before they did the job.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
We put in a lot of work to make your experience with us exceptional. I am glad to hear how highly you think of Chet's Cleaning. We hope to see you again as well as some more referrals of your family, friends and neighbors.

Charles T.
03/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They did a fantastic job. They were punctual, professional, and thorough. I would use their services again and would recommend their services to others.
Description of Work: I had hire them to clean one room and one rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from CHET'S CLEANING INC
Thank you for the kind words. We hope to see you in the again in the future.

LOU D.
02/2013
4.0
carpet cleaners
  + -1 more
They were good, but no better than Modernistic and others for a much lesser cost.
Description of Work: I read an article in the Detroit News about how great Chet's Carpet cleaning was. It said the BEST Metro Detroit.
Rating CategoryRating out of 5
$1,500

Response from CHET'S CLEANING INC
I am surprised to hear that you feel we are no better than our competition. We work very hard to impress our clients and take great care of them. I see the last time we worked for you was in 2006 and your cost was approximately $1300 which included cleaning your furniture, and carpets and also included stain protection. While this is not an inexpensive price to pay, we did spend almost 11 man hours in your home. We take the time and care to do things properly. Obviously you could have spent less to use another company, but your results would not have been as nice or lasted as long. We would like to have you back in our family of happy clients, please think about using us again the next time you need work. I promise we will take great care of you. Allan Leitch Client Retention Manager

Bonnie E.
02/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It was very good. Very efficient and we were happy. The carpet seemed to stay cleaner longer and I thought the price was worth the quality.
Description of Work: They did carpet cleaning, and cleaned some furniture.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

02/2013
5.0
carpet cleaners
  + -1 more
Absolutely fabulous! All their employees are well-trained and courteous every time they are here.
Description of Work: They do carpet cleaning on a reoccurring schedule.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from CHET'S CLEANING INC
Mr. H, Glad to hear you are so pleased with us. We will do our best to keep up the good work.

Frank B.
02/2013
5.0
carpet cleaners, drapery cleaning
  + 0 more
While pricey, they are very professional. The carpets came out spotless, deeply cleaned, and rinsed. It took at least 5 hours to do.
Description of Work: We used them for cleaning draperies and were very happy. They will be coming back next year for carpet cleaning and will let you know then. They are much more expensive than others that we have used but some behind the bookcase carpeting has not been cleaned in years and years. In January we used them for carpet cleaning of one bedroom, living room, dining room, family room and hallway for $690.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$690

Response from CHET'S CLEANING INC
Thanks Mr. B for the accurate and excellent review.

Kathie R.
02/2013
5.0
carpet cleaners
  + -1 more
It turned out great, they are absolutely wonderful! I would recommend them to anybody! We have used them for quite a few years and they are A+ company!
Description of Work: They clean our carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
Thank you for the GREAT review.

John A.
02/2013
5.0
carpet cleaners
  + -1 more
We are very pleased with his cleaning! They have always come when they said they would. They are exceptionally professional and the results have been uniformly excellent.
Description of Work: For the last couple of years they have done carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
Thanks for the kind words from a long time client. We appreciate it.

Jennifer S.
02/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We love Chet’s! They’re the best carpet cleaners I have ever had. We have used Last 10 years or so. They are very professional, neat and nice people. They are a little expensive but worth it.
Description of Work: They clean several carpets and the couch. They have also cleaned the inside of our motor home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
We couldn't have said it better ourselves. It is good to see our guys are doing what we expect and taking great care of our clients. Thank you for the great review!

lucinda P.
01/2013
5.0
carpet cleaners
  + -1 more
Extremely well. If I wasn't sure about my Angie's list membership this experience really sold me. Chip the serviceman worked hard to really clean the carpets (not just steam the dirt) and get all the stains out. I didn't need to move furniture or anything. He did all the work. Yes it costs more than some of the carpet cleaners but they really did a lot more work and the results are outstanding!
Description of Work: Living room, dining room. family room, bathroom, landing, upstairs hallway and stairs. Carpets were thoroughly cleaned and protected where I indicated. Carpets are light beige and stained and (we've been in the house 22 years and they were here the whole time) and had been cleaned annually by many other companies. This company really cleaned the carpets thoroughly and all previously unclean able stains were removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from CHET'S CLEANING INC
That is an excellent review, and I wish it was for us, but I believe your review was meant for another company. You mentioned "Chip" was your technican,which we have no such employee, so I looked through our data base to see if the tech's name was just incorrect, but we have not done work for anyone with the last name of Parsons in Rochester. Glad to hear there are other quality companies working out there. I hope your review gets to the right company, it sounds like they deserve it.

Elaine B.
01/2013
5.0
carpet cleaners
  + -1 more
They have cleaned my carpets and are now cleaning my drapes. They do a great job. They do cost more but they are worth every nickel. There was blood on the floor and they were able to get it out. They are very thorough; they do not rush in and out. They make sure they do a good job. I will continue to use them.
Description of Work: Chet's Cleaning are cleaning my drapes. They have also cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
We do what it takes to if it is possible to remedy a situation. So glad to hear you are pleased with us and will continue to use us in the future.

Darryl T.
07/2012
5.0
upholstery cleaning
  + -1 more
Chet's took the job, completed it on schedule to at the quoted price. I am absolutely thrilled with their work. I will use them again. Every customer that I came in contact with could not stop gushing about the past work that the used Chet's for.I am also impressed with the follow-up. I have received several calls from management seeking to confirm that I am satisfied with the work that was completed. This is a wonderful thing to do.
Description of Work: I had a matress top cleaned. I spent quite a bit of time locating a cleaner for a California King pillow top matress cover that was in dire need of a cleaning. Several other businesses would keep the pad and then call me weeks later & state that it could not be cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from CHET'S CLEANING INC
Thank you for your kind words, Member. I am pleased to hear that you were happy with the cleaning and we hope to be doing cleaning for you for many years to come!

Pat K.
07/2012
4.0
carpet cleaners
  + -1 more
They are highly expensive but they have an unusual method and they were not as picky as moving furnitures. They left us with a complementary bottle of spot remover.
Description of Work: Chet's Cleaning came out and gave us an estimate for a carpet cleaning.

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,000

Response from CHET'S CLEANING INC
Thank you for the positive review. It is unfortunate that we were not able to do any work for you, but we appreciate that you understand the level of quality and workmanship you would have received by using us. Please keep us in mind for any of the other services we offer if you are in need again.

Margaret Ann P.
05/2012
5.0
carpet cleaners, floor cleaning
  + 0 more
They were well dressed with clean cut. They were polite. They wanted show what their work was. They wanted me to come back and see if it was done right. If something was not right they were ready to do it again. They really wanted to do a walk through with us. They were expensive than other people but they were worth every penny. Their professionalism was above average. They cleaned my 2400 square feet basement very well that I had them come back and do the storing in the house that was above the basement.
Description of Work: Chet’s Cleaning Inc steam cleaned the grouts in all four of my bathrooms. They cleaned the tile floors and the showers. They also cleaned my laundry room floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from CHET'S CLEANING INC
Thank you for the high marks. We will always do our best for you, nothing less.

Susan A.
02/2012
5.0
carpet cleaners, drapery cleaning, upholstery cleaning
  + 1 more
They are really good. They were able to get really tough stains out. They showed up on time, were very professional and trustworthy. I was extremely happy with their service. Their price was reasonable, but not cheap.
Description of Work: They come out to clean my carpets, drapes, rugs, and furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
Thank you for the positive words. We work hard on training our staff both technically and professionally to insure you get great results completed by our outstanding staff.

Richard J A.
07/2011
5.0
carpet cleaners
  + -1 more
It went very well. They did an excellent job.
Description of Work: They cleaned the carpet -- did an EXCELLENT job -- were expensive but well worth it.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from CHET'S CLEANING INC
We couldn't have said it better ourselves. Thank you.

ELAINE W.
03/2011
5.0
carpet cleaners, drapery cleaning, upholstery cleaning
  + 1 more
This was the second time I used them. I was very pleased. They're among the best. Even though they're more expensive, the work is worth the cost.
Description of Work: They did upholstery, sheers, and carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CHET'S CLEANING INC
Thank you for the high marks, we do our best to make sure there is value in the service we are providing. If not, our clients would not use us repeatedly. We are more expensive than others in our industry, but as the old saying goes...Quality doesn't cost, it pays.

Lynn L.
01/2011
2.0
carpet cleaners
  + -1 more
Very expensive for mediocre job. Pet urine areas that were reported to them were not properly cleaned and created a stain. Had to have them reclean, which they did. Very pushy trying to upsell services and add on.
Description of Work: Large family carpet cleaned. Light color with area rugs that showed how dirty the open areas were. Areas where pet had urinated (and spot cleaned) were pointed out.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$300

Response from CHET'S CLEANING INC
I am sorry to see you are disappointed in our work. After reviewing you file I see this was the second time we have cleaned for you. (Once in 2006 and 2008). I also see we came back after we made our quality assurance call to remedy the situation at no charge. Were we still unable to improve it for you? Our goal is to have you has a lifelong client, not for just a time or two, please let us know how we can be of help to you.

Thadine K.
11/2010
5.0
carpet cleaners, drapery cleaning
  + 0 more
I first called Chets to find out their hours and they conveniently had Saturday hours which made them very easy to use. I dropped off my drapes for cleaning. Although they lioke to swee them in place to assess them, I had removed them to paint the room. They had them cleaned and ready to pick up early allowing me to rehang them over the weekend and in time for Thanksgiving. The drapes haven't looked this clean since I first purchased them. I had them cleaned in place once but this cleaning by far surpassed that experience.
Description of Work: They cleaned my off white lined, custom draperies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Response from CHET'S CLEANING INC
Great to hear how pleased you are.

Jutta K.
05/2010
5.0
carpet cleaners
  + -1 more
He spot treated, raked and worked at the cleaning for longer than it would normally take and they did a very very very good job. They also work on Saturdays which was convenient to me. He advised upfront that my old carpet might not come as clean as he'd like but he actually did a beautiful job and the cleaning held for longer than I thought it would. They were a little higher in price but it was worth it.
Description of Work: I hired them to clean my carpet. It was really dirty with a lot of stains. It was not an easy job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224.45

Response from CHET'S CLEANING INC
As you saw it takes a lot of work and time to get the results we do. There are very few if any competitors that have the care or concern that Chet's has when it comes to maintaining your home or office. Thank you for noticing and writing such a positve review. We look forward to working with you in the future.

Adrien C.
04/2010
5.0
drapery cleaning
  + -1 more
It went just fine. They did a really good job. A few months later there was a pipe break in the kitchen ceiling, soiling the curtain over the kitchen sink and Chet's got the moldy water stain out.
Description of Work: Cleaned kitchen curtains - specialty drapes needed professional doing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Susan B.
12/2009
5.0
carpet cleaners
  + -1 more
Very few places clean drapes/window treatments; found them on Angies List and had them come out to quote. More expensive than we thought....so did jump immediately. Then talked to a designer at Ethan Allen who HIGHLY recommended Chet's -- and that going cheaper oftentimes gets you shrunken drapes, etc. So we went with them and the really did do a great job. Drapes were filthy...dusty. Returned and hung them - it was a difficult job and Ryan did a great job and was very pleasant.
Description of Work: drapes/window treatments cleaned; included coming in to take them down and re-hanging.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$780

Response from CHET'S CLEANING INC
Very often we find clients have been referred to us from multiple sources like yourself. Chances are if you ask your carpet or furniture retailer or designer they probably recommend us becuase they know we are the experts in our industry. As far as draperies, often times many people don't even know there are companies that exist to clean draperies the way that we do and end up having them ruined by their local dry cleaner. Not to mention that with over 30 years of drapery installation experience Chet's can often make them look better than new. Thank you for such kind remarks.

David S.
06/2009
4.0
drapery cleaning
  + -1 more
Chets removed, cleaned and rehung the living room draped draperies. These are pinned to a frame and serve as an above window trim. The technician took the framework and drape as one piece so he would not have to remove the pins. The drapes were pre-pined after clewaning and before delivery. While the price and quality of work were fine, I believe the price was more than justified for the time and labor.
Description of Work: Chets removed, cleaned and rehung the living room draped draperies.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$320

Response from CHET'S CLEANING INC
We are sorry to hear you feel as though you may have paid more than you feel is appopriate. We work hard on keeping our prices in line with our work. Unfortunately it does cost extra to have your draperies picked up, and rehung. In the future we do offer over the counter service, so if you would like you can bring them to our plant to avoid the costs of pick up and delivery. We hope you will choose to use us in the future.
    • 1
    • 2(current)
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Contact information

26051 DEQUINDRE RD, Madison Heights, MI 48071

www.chetscleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Drapery Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Marble and Granite,
Leather & Vinyl Repair,
House Cleaning,
Furniture Refinishing and Repair,
Blind Cleaning

FAQ

CHET'S CLEANING INC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

CHET'S CLEANING INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CHET'S CLEANING INC offers free project estimates.
Yes, CHET'S CLEANING INC offers eco-friendly accreditations.
No, CHET'S CLEANING INC does not offer a senior discount.
No, CHET'S CLEANING INC does not offer emergency services.
No, CHET'S CLEANING INC does not offer warranties.
CHET'S CLEANING INC offers the following services: We are the cleaning authority regarding: Carpet Upholstery Leather Oriental/area rugs Draperies Blinds Shades Marble Tile & Grout Natural Stone Wood Floor Cleaning Leather Dying
We DO not repair vinyl or inexpensive leathers (bonded, bi-cast, reconstituted, pleather, split-level, etc). Leather repairs can be costly, so we advise that inquiries about leather repairs be regarding pieces that are of fair to significant value. We are not a 24 hr emergency service; we are not equipped to do water extraction.

Contact information

26051 DEQUINDRE RD, Madison Heights, MI 48071

www.chetscleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM