Foundation Systems of Michigan

Can I go lower than "F?" Very expensive, and when we had a rainstorm 2 weeks ago, the system could not keep up and the alarm went off for more than 24 hours. My crawl space was like a water bed under the liner FSM installed. I spent over $10k for a system that in the end did not work. I was told (by FSM) the crock they installed was too small and could not sustain the water. Oh, and my beautiful newly lined crawlspace is no longer the beautiful crawlspace I spent thousands on. But it’s covered under their warranty right? Nope. Shall I continue? From the beginning the pump was running every few minutes – which seemed like a lot. So we called FSM and they said it was normal. Well, it wasn’t. Again, the system couldn’t keep up – a larger crock would have. But guess what? I’m told I can upgrade the system for another $3,000. No thank you.

It went alright. The price was fair, but I wouldn't say they were the best people. They were definitely nice, but for future projects, I'm not sure If they would be my first choice.

Went extremely smooth. Very professional crew!

Sales person was professional and prompt. His recommendations were accurate and I have not had a problem with water in the basement since the installation. He was correct with the scope of work. The installation took several days based upon not having enough bodies to do the pvc ditch work; hence the C rating on punctuality. HOWEVER, the young man who did do the digging was EXTREMELY professional and did a great job. It has taken me months to do this survey, but HE was the highlight of the work and I was very pleased with how his curtsy and diligent work. Gutters were good, but the crew had to come back once for caulk that was mis-applied and caused leaking in two joints. My service rep was very good as well. She responded to my calls and concerns right away and ensured crews came back. All and all, very good employees (esp. the man who put in the pvc drainage), but the fact crews had to come back on several occasions made the job frustrating.

Great customer service and I like that you warranty your work, it gives me piece of mind when finishing my basement. My estimator knew what he was talking about. The crew of 3 showed up on time and went right to work. They covered and taped everything off so the dust would be contained, even smoke detectors. They were done with most of the jack hammering by lunch time. If i had to mention something that they could improve on it would be the clean up after they came back and cemented everything over.

All went well. Great company to deal with. We asked around and their name came up several times. Crew was prompt, polite and professional. It's a tough, dirty job; yet I heard no complaints from them. Our project was done in a day.

They came out to give us an estimate. They were very professional, but we decided not to get the job done at this time.

They did a wonderful job with minimal dust. The men that did the job were very professional. I would definitely recommend Foundation Systems!

This note is to give recognition to one of your service supervisors that did an outstanding job on my recent service call and repair. I first encountered your company when I found four feet of water in my five foot crawl space in 2016 and was deathly ill and the crews that came to encapsulate and set drain tile in yard were outstanding and I didn’t think it possible they could be overshadowed until July 19th when Dan Mullin came to fix a problem area in my crawl space. He gave me his word that he would make sure the job was done as if it were his home and he did just that. He came before the other crew came to prep the job and it was 104 degrees outside. I do have a dehumidifier in the crawl and it was a cool 70 degrees in there. It began to rain and the storm hit where alerts were going off when the other crew members, delayed by the flash floods, ensured they would not leave until the job was done, and done correctly. I had someone go into the craw afterward for another matter and they commented at how well they resolved the issue. They did a phenomenal job in and out of the rain and storm and cleaned up the crawl with precision. They were courteous and knowledgeable and kept me updated to their progress upon their departure. I think Dan Mullin, and all those who came to my home that day (Antonio, Tyler, Nolan) should be given recognition and special mention as well as any monetary acknowledgement possible. I’ve been through some scary times with water and their work makes me comfortable and at ease to be in my home. Thanks for your time and thanks for having such a great crew on your staff.

The installation crew was very professional and kept me updated with the progress of the completed work. Completed work included: Installation, City inspection and approval, Electrician for the dedicated line for the sump pump and finished with concrete. I was responsible for having the plumber come in to disconnect and reinstall hot water tank and laundry tub. Quite a big job that went very smoothly.

Foundation Systems of Michigan did a excellent and professional job at a reasonable price in addressing the water issues in my basement. They are a very honest and knowledgable company. I had the work done about 6 years ago and have not had any water or moisture issues since. I had gotten 4 estimates from different companies prior to selecting Foundation Systems of Michigan to do the work, all of which were much higher and involved a lot more tear up of my home. FSM did not try to sell me more than what they truly thought I needed to take care of the problem, unlike some of the others companies. It was a great relief to find such a honest, capable and reasonable company to work with when there are so many others out there that take advantage of folks ignorance. I have recommended them to others who have also been extremely happy with their work.

The work was outstanding and the people performing the work were equally outstanding, professional and personable. This organization is absolutely the best!

The work was done on the scheduled day, the team arrived on time. they worked VERY hard each day (it took two days), and attempted to keep the dust contained. This would be my one issue with the job they did. They encapsulated the area they would use to gain access to the house, and to reach the basement. They attempted to encapsulate all the "stuff" I had stored in the basement. They were only partially successful. They left gaps in the encapsulation into which large amounts of cement dust drifted and settled on everything. They did have a big filter running during the job, and swept the floor quite well before they left. Still the entire basement had to be wiped down and vacuumed using a HEPA type filter. We thought we understood the scope of the dust that would be created - we were woefully mistaken. I blame myself for not being more aware of the encapsulating they were doing. I am confident that if I had asked for more plastic wrap, they would had done it. Bottom line - it is a very messy job, and you need to get involved in the encapsulation process Would I recommend them to my friends - definitely.. The leak I had in my basement (the reason they did the work) has not returned, and the basement looks good. They are an excellent company with a good product, many years of experience, good reviews, excellent team members, and very responsive to your questions. Just be prepared for a big time clean up.

After a heavy rain the basement is dry!

Inspector came out quickly to look at our leaky basement. We were provided with a very thorough explanation of the process. We had LOTS of questions and he answered them completely. Scheduled job for a couple weeks out. Very reasonable pricing. Very professional crew came out, repaired both basement walls, cleaned up & were done with in 2 hours. When I went downstairs to look - you would have never known they even were working down there it was just as clean as when they arrived! We are quite happy with the overall process, starting from the friendly and informative inspection all the way through completion and cleanup. Have already recommended them a couple times!!!

The project went really well. The crew was punctual, polite and professional. The job was finished on time and the crew did a decent job cleaning up the mess from the project.

They did a great job. Very professional and courteous workers. Cleaned all the construction debris. I now have a dry basement.

The work was performed in a very professional manner, on time and as scheduled. They cleaned up all debris. We are very pleased with their work and would use them again.

FSM did an amazing job on our crawl space! Our home smells fresh and feels cleaner. When we moved onto lakefront property 2 years ago, Lake St Clair was much lower. This year we have record breaking high water levels, and I THANK GOD we invested in this system! We actually have such a dry crawl space, that we have some items stored down there. Worth every penny!

We had bids from two firms; FSM offered more features at a lower cost. The work was still expensive, but we are very happy with the results. Due to the wet nature and all-at-once thaw of the spring, and the resulting level of the water table, we had a serious water problem in the crawl space (of which a small portion is concrete to accommodate mechanical systems). FSM installed drains and replaced our single sump pump -- which had no backup in case of power failure -- with their "triple-safe" pump system which includes battery backup. In addition, FSM encapsulated the entire crawl space with super-thick material. Their technicians worked very hard, all day (it was planned as a one-day job, and they finished it, but it required a LOT of effort) with few breaks, and the results have been well worth the expenditure. (We had a geothermal heating/cooling system installed a couple of weeks later, and that contractor was delighted by the condition of the crawl space -- especially since he had seen it prior to FSM's work.) The only downside is scheduling -- due to the extensive water table problem in this area, FSM's installation and maintenance are both now badly backed up, but that's hardly FSM's fault. Installation customer service (via phone) was both friendly and helpful. We highly recommend FSM.

Did the work in 2014. Was pricey but worth it. What makes it worth it - FSM stands by their work. Our home is built on a swamp. We’re going to have water. Their product has had issues twice, but they come out and fix it - no questions asked and no cost. THEY STAND BY THEIR PRODUCT! One day the water alarm was going off in the crawl. I couldn’t get under there to stop it. Busy as they are, they made us a priority and had someone here by noon to stop it and assess. I am incredibly pleased.

Horrible experience with FSM. They destroyed my vinyl tile, they left the basement a mess with thick dirt that took me weeks to get clean. They are expensive. They didn’t pass the inspection the first day, then another crew came out on another day and left the job unfinished and the cracks in my basement wall unsealed. They cracked a pipe that started a leaking all in my basement. They didn’t put the supports back under the stairs and neglected to let us know so that the stairs slid down and cracked the edging upstairs. We where told were lucky they didn’t collapse on us as we where walking up and down on them. They failed the out side inspection for the sump pump and had to do that again. They left with the sump pump plugs hanging on the side and neglected to tell me how to operate it. I had to pay for the $75 base fee plus the $10 for a plumbing permit. The city asked me why I didn’t just add the $10 on to FSM permit and I told them that I had called and FSM kept telling me that they would get back to me without doing so. I was told I would be sent instructions on how to care for the installation and what not to do so as not to void my warranty but every time I called they said that I wouldn’t be recieving that until it is paid in full. I received a letter about a past due without even receiving a bill first. I was told by another company that they could have done the whole basement for what they had charge me for only doing 3 walls. I have been in and out of the hospital during all of this and was recently in ICU. This has taken a major toll on my life.

Really hard for me to post a negative review. I do not like to say bad things about people or business

We had FSM install a sump system and crawlspace encapsulation the week of Thanksgiving 2018. I have been holding the review off until spring to see if what I had them do resolved the problem I was having with snow melt and run off ending up in my crawlspace. The 4 young men FSM sent to do the work were very professional and new exactly what they had to do to complete the job, did their work and left without anyone knowing they were there. They even enjoyed the bacon sandwiches we served them for lunch. The crawlspace is completely bone dry (exactly what I wanted) and we now have extra storage space. I highly recommend FSM. They did a remarkable job at my house and if I need anymore work in that regard, they would be the first one I'd call.

Very good! They were on time and professional.