Foundation Systems of Michigan

Was really nice to be treated with respect. Jalen (JT) always wanted to make sure that I understood everything they were doing. At one point , before continuing, Jalen had to take a Step back to assist a complication to make sure the right way to continue. I respect that very much. His co Denzel and also Cody worked so well together. Great job guys . Michelle

They did not drill the blocks to allow water out of the walls. The concrete work was not level in any real fashion I had to grind most of there work to put flooring down.

Marco M, Mario S, and Noel G were excellent and very professional. They helped me tremendously and the cement and wall work was excellent. Thank you!!

We had arranged with Foundation Systems of Michigan to perform foundation work on the outside of our house but the day that work was to be performed we were informed that they would have to work in our basement not outside because they could not get their equipment in. What was performed did work on the foundation but that work messed up our exterior water proofing system and we now have water coming into our basement every time we have a good size rain fall. We had Foundation Systems in regarding this issue and they just what to sell us on their interior water proofing. We had three other companies come in and look into our issue and re-directed us to back to the company that did the foundation work.

Date: June 6, 2024 My interaction with Foundation Systems of Michigan has left me deeply frustrated, disappointed, and frankly insulted. Despite seeking their expertise to address persistent water seepage issues in my basement, the outcome has been far from satisfactory, leading me to question their competence and integrity. Over the course of approximately four months, Foundation Systems of Michigan made multiple attempts to install, test, remove, and reinstall their water mitigation system. Despite their assurances that the problem would be resolved, the reality has been starkly different. The system not only failed to prevent water infiltration but seemed to worsen the situation. This ordeal has resulted in a significant loss of time, money, and patience on my part. The lack of expertise demonstrated by Foundation Systems of Michigan's technicians is staggering. Instead of providing meaningful solutions, they resorted to deflecting blame, suggesting unrelated issues such as a leaking water heater or faulty pipes. Their attempts to demonstrate the system's effectiveness using a garden hose fell short of addressing the real problem—a basement that only leaks during or after rainfall. Furthermore, the company's customer service was severely lacking, showing a blatant disregard for accountability and quality workmanship. This entire experience has not only caused me undue stress and inconvenience but has also eroded any trust I had in Foundation Systems of Michigan's ability to fulfill their promises. In conclusion, I cannot, in good conscience, recommend Foundation Systems of Michigan to anyone seeking water mitigation solutions. My experience with them has been a distressing journey marked by incompetence, poor workmanship, and a glaring lack of accountability. I urge others to seek out more reputable and competent companies for their needs, as Foundation Systems of Michigan has undeniably lost my trust and business for the foreseeable future.

good job on a hot day Jakob W , Austin H, and Aaron C11

They came and quoted the job for my daughter She had some floor joist rotting. they said they could fix it. they charged alot of money to sister the joist. but instead of doing the job right and sistering the whole joist they only did less than 4 feet. needless to say they failed within 2 years and caused her kitchen to fall and cracked the granite and cabinets doors to stop closing. The water proofing was coming apart all over the crawl space. Very unsatisfied with the Job . Then when we had them com out to fix the problem. They said it was going to cost anther $ 5000. Their repair didnt last 2 years . Wouldnt recommend this company to anyone.

Jason Shelton did a fantastic job for us today. He was very friendly, professional, and knowledgeable. He explained everything to us regarding our basement floor crack. It was great to have an expert give us the information we needed. Now we have an expert to help us with any foundation issues. I give Jason and A+.

Joe and James were polite and on time! Joe was extremely thorough and wanted to make sure he was doing the job expected. James was helpful. They were clean. Some young men smell of pot or look like they have not shaved or showered recently. NOT these two. Joe and James were professional in manner and how they carried themselves. They looked me in the eye when answerung my questions. I would highly recommend. This was for a job done June 2, 2023, in Maumee.

Keith Haddix spent an hour, thoroughly inspecting interior, basement and exterior of house. Recommend nothing be done at this time and to monitor the situation with a humidifier. In the next few years, when work actually needs to be done, I highly recommend Keith. professional, kind, honest, and caring.

We recently had FMS work on doing a full crawl space encapsulation on an investment property and had an absolutely amazing experience working with Andy H. to help us get set up with the best plan to ensure that our crawlspace would receive the best configuration to ensure years of hassle-free maintenance. We then had an absolutely amazing group of guys (Jacob S, Jon M, Nick J) come out and install it with amazing speed and efficiency. Upon completion, we were both blown away at how good of a job they did and also just the sheer quality and workmanship that they put into it. If we ever have any more properties with crawl spaces in the future, we will for sure be reaching back out to FSM!

Expensive but excellent work and service

Jason, Justin, and Moises were fantastic! Everything they did was as quick and professional as I could have hoped.

Michael Brooks and his associate came on time for a schedule basement inspection. They were very thorough and explained their findings and advice. They also explained financing options. We decided on the AquaStop Basement Triple Sump Pump fitted to the existing drain tile. With a deposit on the day of inspection, we were also able to finance the remainder of the cost, which helps us get through tax time. On the day of the install, Jacob called as promised to advise us of their estimated arrival time. The crew, Jacob, Dustin, Cesar, and Jaden, were efficient and responsive to questions. They explained all they had done and how each control worked. And best of all, they left the basement super clean after the work was done. Well done, guys, and well done FSM. Thanks for the peace of mind.

Horrible. The floors are still not level and now squeak. The price paid included local permits. The $200 permit fee has not been paid as of Sep 2022 and therefore my township has not scheduled an inspection of their work. I have called several times and issues still not corrected. A guy came out in Sep 2022 and admitted the floors cannot be leveled to less than an inch off and that he could not correct the squeaking.

Lack of communication and professionalism. The drain for the pump coming from my basement was supposed to go out the front of my home, and is what I agreed to. City regulations have it going into my backyard, and into 2 dry wells. These wells are 5 foot deep, hazardous and a liability, and where installed without my knowledge or approval. Had I been informed I would have made a different choice. FSM was given from February to May to contact me, and failed. Only concerned with making their system work. And after installation demanded payment without calling for, or passing inspection. While speaking with a representative, he informed me that I received over $2000. in material for free. I looked up these wells and can purchase them for $126. each on Amazon, that's over 150% markup on material. I'm beyond disappointed.

TLDR; The schematics that I was given for my sump pumps were not accurate and falsely advised that the pumps had backup battery systems when they did not. This lead to damage that was not covered by warrantee. In short you pay professional prices for bureaucratic avoidance of responsibility, and a sump pump system that is guaranteed to work only under perfect conditions. DO NOT TRUST. Crew has always been super nice and professional throughout the experience but the actual system is crap for the money spent unless everything in nature is perfect. Which, you know, is why I need a sump pump system?! For perfect weather?? 1. Battery Issue Got two sump pumps put in my crawl space. Team installed two, single model pumps and gave me the paperwork/schematics for the 'Elite 365 Sump Pump' which states that a 120 AMP battery backup "shall be installed". Power went out two days ago, no battery kicked in. Check my schematics...yup, battery mentioned. Called the business who had ONE support member working phones and only TWO on staff. Had to call back multiple times over the next 4 hours to talk to someone and get a tech out the next day. Turns out, the installation order listed the sump pumps as "Elite 365 Single" and that label of single is the only indication that there is, in fact, NO BATTERY BACKUP for the crawl system that I spent $13,000 installing. So now the water in my crawl ruined the $1,800 dehumidifier that was installed and the warranty doesn't cover pump failure or power outages. $13k for a my crawl to look like the inside of a dirty, moldy ice cooler soon as the power goes out. Power was out for 4 hours, damage done. Company wouldn't do jack. 2. Door Agreed to install a sealing door to the crawl. Found out during that they uh, couldn't do that actually because of the material of the wall. So now I have a crappy, half assed bit of wood with some screws in it that doesn't seal the door and lets water in all the time. Don't worry though! That's not covered by their warrantee either. 3. AC Unit All the AC ducts that run under the house now sweat profusely due to the insulation and are growing mold! Yay! So they talked me into a dehumidifier to install down there for $1,800. Did it's job actually! House didn't smell like mold. Well, until the crawl flooded since there's no battery backup on the pumps and ruined the dehumidifier two days later and isn't covered under warrantee... So they removed the dehumidifier since it didn't work anymore and let me know I could totally buy another one!

It went ok until the City's inspection came up. They failed in 2020 and have not made any attempts to bring they're work up to code or proactively contact me, knowing full well they failed the City's inspection.

I chose to go with FSM for updating my existing sump, adding another sump, some waterproofing and encapsulating my crawlspace. I put 3K down on the job. They were supposed to start yesterday (3/10) and be done today (3/11). I waited yesterday until around noon or so for them to show up. I then called my "Field Rep" AKA salesman and no answer and the voicemail was full. I emailed him next, no reply. I then called the main phone number. I was put on hold several times during my conversation and it finally ended with them saying "I think it was a permitting delay but im not sure, we will call you back". Nothing else yesterday. I called them again today about 24 hours after my first successful contact with an employee. Again, I was put on hold, person got back and said that management and/or the field inspector (salesman) will call me ASAP. I then said I just want my money back and ill go with someone else (there are many other companies). The rep then said that due to me saying that, I should expect a call VERY soon. I said "funny how that works huh"? Well its been a couple hours and no call yet. During all this I spoke to many other companies and people who are very well aware of this type of work. I don't want to say to much other than its pretty common knowledge that since they were bought out almost a year ago, everything has gone way downhill. I have more information to add about this but i will wait and edit this review as things progress. Bottom Line: STAY AWAY! They no call/no showed my job and, as of this review, noone has told me why. They have my 3K deposit as well. I will update as things progress.

1-year later: Basement water remains with heavy moisture permeating up from the parameter trough onto the foundation block walls! On February 28, 2022 "Foundation Systems of Michigan" came back out to access basement water damages. They agreed the moisture had not been properly remedied however, they also stated that unfortunately, the contract agreement stipulated the company is not responsible for any water or mold growth after the sub-surface parameter drain system was installed! They said there is no 30-day or any warranty other than the transferable warranty! The transferable warranty is useless since the water and moisture has not been evacuated from our basement and it's actually much worse after fake repair! MOLD EVERYWHERE!

Jacob T, Mario M, Miguel F, Emanuel B, and Mario S all did an excellent job. The crew came out on a Saturday. They were professional, polite, hardworking, and did a great job with clean up! Jake the foreman ensured all questions were answered and was very knowledgeable. I would absolutely use FSM again. The job occurred in a matter of days from the initial contact!

Anthony B, Jordan F, and Tim Q did an excellent job encapsulating our crawlspace, even with the tight spaces. They clearly explained what was being done and graciously answered our questions. We will highly recommend FSM to anyone needing basement or crawlspace work.

I had the crawl space on my 1946 house encapsulated (+ lots of foundation repairs/structural improvements) in Dec 2021. The FSM crew exceeded my expectations. Crew leader (Anthony B) and his team (Jordan F, Tim Q) were professional, friendly, organized, knowledgeable. They worked hard from 8am-6pm with one short break. They cleaned up perfectly, informed me in detail of everything they were doing, were patient with my numerous questions. I would recommend FSM, and especially this crew, without reservations.

Worst experience ever with them. They promised to fix the small leak in my basement. During installation I told the foreman I specifically thought the dry well location was way too close to the house and that it should be put in the back yard. He said there is no way it would flood and worst case it would get mildly damp in the front yard if it rained a ton (in hindsight because they didn't want to do the extra work of putting it in the correct location). That was definitely not true as almost immediately it overflowed. This flooded not only our basement but also our elderly neighbors basement and garage too. My pregnant wife and I had to literally stay up all night mopping up the basement so that it would not be ruined until get could get an emergency plumber to come out the next day. Their incompetence almost put my wife into premature labor due to the physical exertion of having to stay up all night mopping even though I tried to do as much as I could. For well over two months I have left numerous messages with the company as well as my salesman, Alan Free, who very much apologized to me for their incompetence and told me a manager would call me back. They still have not called back. Totally unethical and incompetent. Just not right for them to charge thousands of dollars, create a bigger problem, and refuse to do anything about it.

extremely well. Two excellent crew. Clean, efficient, personable. Pricey but job well done.