Foundation Systems of Michigan

I can’t say enough great things about FSM]! Shawn , my inspector did a very through job and pointed out things that no one else had to me. I had Miguel and Jose for the actual job. They did an absolutely amazing job on my basement, going above and beyond not just for the project but for me personally. Their attention to detail, professionalism, and willingness to go the extra mile truly set them apart. My basement looks fantastic, and I’m so grateful for their hard work and care. Highly recommend them to anyone looking for quality work and outstanding service!

Quentin H, Anthony H, Jordan S, Matt M did a good job communicating how the project would go about and offering options that works best for the situation. They are professional and cordial workers.

The company has many problems. Such as very poor management, equipment, transportation, abysmal training and other things. But u must say the worst department is the service tech department. The manager, Zack Powers, is extremely under qualified to be in this position. Due to his terrible training, his extreme lack of communication, his two faced attitude, the service tech department is doomed to fail. He doesn't train you for what you will be doing day to day. Lies about pay, and physical duties. And also has the office manager do most of his work that the techs need due to him not preparing them or even communicating with them. Then will get mad that you got help from someone else in the office. Guy makes the company look terrible. Glad I'm out of there before I invested to much time into this sinking ship of a company.

We hired FSM Grand Rapids to spray foam insulate our crawl space and install a dehumidifier to help with the dampness in that area. All four workers, Jalen, DeShawn, Reggie, and Jamont were very helpful, friendly and professional. The crawl space looks so much better than it did and we are happy that it is sealed off from the cold weather. I would highly recommend FSM Grand Rapids for any of your foundation work!

I had a fantastic experience with Jason R.. Not only did he fix everything that needed attention, but he also went above and beyond by addressing additional issues. The final result looks amazing, and I couldn't be happier with the service provided. Highly recommend!

The entire process was easy and everything went smoothly, from the quote to the instillation.

When working with different individuals, you don't know what you will get. What I got was perfect customer service. Forman Jalen T (JT), Deshawn, Michael C, Dalvin G and Michael B was being outstanding. They took their time to make sure the work was to my level of OCD expectations. They answered all of my questions, even the ones I repeated, and the work that that did for us was 100% quality work. This is a company/crew you can count on.

Great job from start to finish. Communication with Carter S. and Jayden B. during the project was excellent.

From the sales rep to the installers, everything was wonderful. They did a very good job and very professional Jonah Hamilton, Logan Dean, Bryant Dozier, Kiko Hartley We’re super nice installers and did a great job.

From Mark who did estimate to JT and his crew (DeShawn, Michael C, Calvin G) itvwad a great experience. The crew was professional. I was treated with respect. Everything was explained very well. They were on time and worked efficiently. They cleaned up when finished. If they were unsure of something I was asked. I would have this crew again.

Was really nice to be treated with respect. Jalen (JT) always wanted to make sure that I understood everything they were doing. At one point , before continuing, Jalen had to take a Step back to assist a complication to make sure the right way to continue. I respect that very much. His co Denzel and also Cody worked so well together. Great job guys . Michelle

They did not drill the blocks to allow water out of the walls. The concrete work was not level in any real fashion I had to grind most of there work to put flooring down.

Marco M, Mario S, and Noel G were excellent and very professional. They helped me tremendously and the cement and wall work was excellent. Thank you!!

We had arranged with Foundation Systems of Michigan to perform foundation work on the outside of our house but the day that work was to be performed we were informed that they would have to work in our basement not outside because they could not get their equipment in. What was performed did work on the foundation but that work messed up our exterior water proofing system and we now have water coming into our basement every time we have a good size rain fall. We had Foundation Systems in regarding this issue and they just what to sell us on their interior water proofing. We had three other companies come in and look into our issue and re-directed us to back to the company that did the foundation work.

Date: June 6, 2024 My interaction with Foundation Systems of Michigan has left me deeply frustrated, disappointed, and frankly insulted. Despite seeking their expertise to address persistent water seepage issues in my basement, the outcome has been far from satisfactory, leading me to question their competence and integrity. Over the course of approximately four months, Foundation Systems of Michigan made multiple attempts to install, test, remove, and reinstall their water mitigation system. Despite their assurances that the problem would be resolved, the reality has been starkly different. The system not only failed to prevent water infiltration but seemed to worsen the situation. This ordeal has resulted in a significant loss of time, money, and patience on my part. The lack of expertise demonstrated by Foundation Systems of Michigan's technicians is staggering. Instead of providing meaningful solutions, they resorted to deflecting blame, suggesting unrelated issues such as a leaking water heater or faulty pipes. Their attempts to demonstrate the system's effectiveness using a garden hose fell short of addressing the real problem—a basement that only leaks during or after rainfall. Furthermore, the company's customer service was severely lacking, showing a blatant disregard for accountability and quality workmanship. This entire experience has not only caused me undue stress and inconvenience but has also eroded any trust I had in Foundation Systems of Michigan's ability to fulfill their promises. In conclusion, I cannot, in good conscience, recommend Foundation Systems of Michigan to anyone seeking water mitigation solutions. My experience with them has been a distressing journey marked by incompetence, poor workmanship, and a glaring lack of accountability. I urge others to seek out more reputable and competent companies for their needs, as Foundation Systems of Michigan has undeniably lost my trust and business for the foreseeable future.

good job on a hot day Jakob W , Austin H, and Aaron C11

They came and quoted the job for my daughter She had some floor joist rotting. they said they could fix it. they charged alot of money to sister the joist. but instead of doing the job right and sistering the whole joist they only did less than 4 feet. needless to say they failed within 2 years and caused her kitchen to fall and cracked the granite and cabinets doors to stop closing. The water proofing was coming apart all over the crawl space. Very unsatisfied with the Job . Then when we had them com out to fix the problem. They said it was going to cost anther $ 5000. Their repair didnt last 2 years . Wouldnt recommend this company to anyone.

Jason Shelton did a fantastic job for us today. He was very friendly, professional, and knowledgeable. He explained everything to us regarding our basement floor crack. It was great to have an expert give us the information we needed. Now we have an expert to help us with any foundation issues. I give Jason and A+.

Joe and James were polite and on time! Joe was extremely thorough and wanted to make sure he was doing the job expected. James was helpful. They were clean. Some young men smell of pot or look like they have not shaved or showered recently. NOT these two. Joe and James were professional in manner and how they carried themselves. They looked me in the eye when answerung my questions. I would highly recommend. This was for a job done June 2, 2023, in Maumee.

Keith Haddix spent an hour, thoroughly inspecting interior, basement and exterior of house. Recommend nothing be done at this time and to monitor the situation with a humidifier. In the next few years, when work actually needs to be done, I highly recommend Keith. professional, kind, honest, and caring.

We recently had FMS work on doing a full crawl space encapsulation on an investment property and had an absolutely amazing experience working with Andy H. to help us get set up with the best plan to ensure that our crawlspace would receive the best configuration to ensure years of hassle-free maintenance. We then had an absolutely amazing group of guys (Jacob S, Jon M, Nick J) come out and install it with amazing speed and efficiency. Upon completion, we were both blown away at how good of a job they did and also just the sheer quality and workmanship that they put into it. If we ever have any more properties with crawl spaces in the future, we will for sure be reaching back out to FSM!

Expensive but excellent work and service

Jason, Justin, and Moises were fantastic! Everything they did was as quick and professional as I could have hoped.

Michael Brooks and his associate came on time for a schedule basement inspection. They were very thorough and explained their findings and advice. They also explained financing options. We decided on the AquaStop Basement Triple Sump Pump fitted to the existing drain tile. With a deposit on the day of inspection, we were also able to finance the remainder of the cost, which helps us get through tax time. On the day of the install, Jacob called as promised to advise us of their estimated arrival time. The crew, Jacob, Dustin, Cesar, and Jaden, were efficient and responsive to questions. They explained all they had done and how each control worked. And best of all, they left the basement super clean after the work was done. Well done, guys, and well done FSM. Thanks for the peace of mind.

Horrible. The floors are still not level and now squeak. The price paid included local permits. The $200 permit fee has not been paid as of Sep 2022 and therefore my township has not scheduled an inspection of their work. I have called several times and issues still not corrected. A guy came out in Sep 2022 and admitted the floors cannot be leveled to less than an inch off and that he could not correct the squeaking.