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Bill & Rod's Appliance Inc

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation,

About us

We have been owned and operated business, by the same family, since 1963. We have 6 service technicians (no subcontractors), 3 in shop technician, 4 call takers, and 1 delivery/install team (no subcontractors). We service most makes and models, as well as providing warranty service for Whirlpool, Maytag, Amana, Kitchen Aid, LG, Viking, Magic Chef, Estate, Roper, and Jenn Air. Our services are job rated so whether the technician is slow or fast you will not be charged more when a job takes longer for some. We offer coupons, for service, parts, and water filters, on our website.

Business highlights

61 years of trusted experience

Services we offer

Appliance Sales - New & Used Appliances Appliance Service on All Major Appliances Mattress Sales Grill Sales

Services we don't offer

Plumbing, electrical, clock repair.

Amenities

Warranties
Yes
Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7159 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
2%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 126-150 of 159 reviews

Stephanie E.
07/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dianne D.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked my refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

GEORGE C.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed the freg & went good

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$151

Fred R.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They are the best

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen V.
06/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Heather E.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Install gas dryer. Fix fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOANN H.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

DAVID P.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Parts and labor on top burner of gas range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Eugene L.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired washer and oven

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Cathy O.
12/2014
5.0
appliance repair
  + -1 more
Great. Very honest.
Description of Work: Serviced washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Niki P.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed the oven and the dryer. Everything is as good as new. Response and service was quick and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Janice P.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharon K.
10/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro

Thomas B.
10/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: Wanted a very high service charge that would NOT be applied to any work performed. Immediate deal breaker.
Rating CategoryRating out of 5

Response from Bill & Rod's Appliance Inc
Thank you for at least giving us a call for service. It has been our experience that when it comes to final costs of repair most service providers come out to the same final costs for repairs done. We feel that it is more honest to let you know the charge up front and that there would be additional charges for parts and labor. I hope that you were able to receive the service you needed and that it met your expectations.

Lori B.
09/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service call for refrigerator. Needed a new compressor, opted not to repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Kenneth O.
07/2014
2.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from Bill & Rod's Appliance Inc
Sorry to see this super low rating. Our goal is satisfaction with all our customers. Especially since the first of the year we have made even more of a conscious effort to satisfy our customers. I would ask that you try us again and see for yourself that there is a difference. Feel free to contact me, Joe Legato, at 734-425-5040 so we can discuss what happened and what we can do differently in the future. Thank you for your time and I hope to hear from you soon.

Carol M.
07/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Phillip J.
07/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$50

Lynn K.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: We called regarding service for our washing machine, explained what was happening, the reply was that they could come out but, based on the information and age of machine we would be better off buying new. We appreciated the honesty.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Karla K.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service call on dishwasher which ended up not needed to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

Carol K.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Check and confirm old dishwasher shot. Helped me pick out a new one, installed, and took away old one. Bought warranty. If I don't use it, I can use that $ for purchase in the future at Bill & Rod's. Great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

LISA M.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Took apart dryer to fix squeak. Noticed a crack in the drum and cleaned out all lint inside dryer. Showed me the inside and also showed how the original installer did not hook it up correctly. Pointed out singed areas where it almost caught fire. Suggested buying a new dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adele S.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed the problem with my dishwasher. Estimated the cost of repair/replacement materials. Based on cost decided not to repair but to replace. Went very well, thoroughly explained the problem.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Mary E S.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced drip pan in refridgerator. Thought at first was filter casing but after turning off water for dispenser leaking continued. Pursued drip pan crack. father removal of drip pan discovered a small crack. It has been two weeks since service and no more leaking.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Laura H.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Drier was shaking. He pulled it apart and found the problem: the blower was chewed up by a rodent. He didn't have the part so came back the next week. Also replaced my external drier vent. He was friendly. My only complaint was that the price list was not itemized.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

15870 Middlebelt Rd, Livonia, MI 48154

billandrodsappliance.com

Service hours

Sunday:
10:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Clock Repair,
Hardware & Home Improvement Stores,
Appliance Refinishing,
Mattresses

FAQ

Bill & Rod's Appliance Inc is currently rated 4.7 overall out of 5.

Sunday: 10:00 AM - 5:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 10:00 AM - 5:00 PM

Bill & Rod's Appliance Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Bill & Rod's Appliance Inc does not offer free project estimates.
No, Bill & Rod's Appliance Inc does not offer eco-friendly accreditations.
No, Bill & Rod's Appliance Inc does not offer a senior discount.
No, Bill & Rod's Appliance Inc does not offer emergency services.
Yes, Bill & Rod's Appliance Inc offers warranties.
Bill & Rod's Appliance Inc offers the following services: Appliance Sales - New & Used Appliances Appliance Service on All Major Appliances Mattress Sales Grill Sales
Plumbing, electrical, clock repair.

Contact information

15870 Middlebelt Rd, Livonia, MI 48154

billandrodsappliance.com

Service hours

Sunday:
10:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 5:00 PM